Guild Wars 2

Gaile Gray.6029:

A connection issue arose late last night (about 11 PM Pacific time Tuesday, July 11) that impacted players in both North America and Europe. After some hours of investigation and work, the issue was resolved for nearly everyone as of approximately 8:00 AM Pacific today (Wednesday, July 12).

I have merged into this thread several separate posts on the subject, and you’ll find the latest news at the end of this thread.

Seeing suddenly extreme loading times. Didn’t have this issue until recently. Would this be related to the ddos attacks? Someone should find them and feed them to Primordius.

www.ucs.guildlaunch.com

About Undercity Syndicate
Undercity Syndicate is an Active Crime family based guild on Yak’s bend server. We promote a very friendly family like atmosphere with lots of joking around and hanging out accomplishing content. We believe in getting the full Guild Wars 2 experience so we participate in everything it has to offer. This includes PVE, PVP, WVW, Dungeons (both story mode and explorable) and World events, and questing. Repping is only required on Guild outings, and we have Guild contests, and Activities every month. No level requirements so feel to join us!

we have guild contests for items, gold and more.

• we are newbie friendly*
• we do all the content*
• we are relaxed and friendly.*
• we like to actually have fun in the game.*
• our members are very helpful *
• we promote our members based on performance and participation not on how much money you have. or how shiny your armor is *

Want to join? hit the site link and apply today.

no response regarding my ticket other then the escalating to billing support response. I would like to purchase some gems seriously. This is getting extremely frustrating That I can’t support Anet by purchasing gems when I want to

[Incident: 121030-003153]

I am going to go look at my transaction log as well.

Freyar.3254:

Even then, other sales to other digital distribution places such as Playspan, G1, Steam, etc. all don’t have issues with this. What is it about ArenaNet that causes these problems when MANY other entities do just fine?

At this point, my Credit Union doesn’t even see the transaction attempts.

The fact that the transactions are not showing up denotes a potential bug in the payment system. At this point I am sure/hope they are looking into this. I was not aware that your transactions were not even appearing.

Freyar.3254:

Just a note.. temporarily flagging for 24 hours doesn’t fix the problem. There is a fundamental issue with the way billing does security.

Agreed that there are certainly flaws in security. I think a proper way to handle it would be to implement an in game system that upon choosing your transaction amount and entering your details it would require you to enter your account password , or maybe even make it so you have to create a password used for transactions, once entered it would confirm the purchase. Then there would be less chance of fraud unless the password was too simple or discovered, at that point the payment risk system would be more effective. Lots of merchants do this such as amazon, ebay etc etc

I do certainly agree that could be the case Gaile, but Prepaid cards/gift cards do not block transactions unless the balance of the card is below the intended transaction amount. such in my case 50.00 which is the amount I usually purchase in Gems, I think the system may be flagging purchases of higher amounts because it appears suspicious to the system. IMHO of course.

Absolutely amazing I can see everything again!

Freyar.3254:

obscurapdx.7860:

Seems to be that prepaid cards/gift cards (what I am using) trips the payment risk system. I agree with you on the fact that time frames are not exact ally desirable, but support handles a ridiculous amount of tickets of which half usually tend to be about something the player could of solved on their own or from help from the community. I think that prepaid/gift cards should be looked into on why they are tripping the payment system. Unfortunately I can’t do anything to speed up your service time-frame as I don’t work for Anet, and I apologize, I can only offer support and ideas as to what may be causing the issue. I have requested to Gaile that we might merge threads of this type to cut down on the work flow of having to scan these forums for ticket numbers. This at least might decrease response times.

I never expected you to do much since you don’t work for Arenanet. Despite my poisonous words, I’m really just frustrated with it since it’s always a chore. It’s clear enough that the billing system’s security is flawed and that response times are not good enough when offering time-limited offers in BLTC.

ArenaNet is usually pretty good about providing a good customer-facing experience, but the BLTC is their weakest point right now.

I agree completely with you on this aspect, Anet has been very helpful to me over the years since I have been a customer, with Gaile helping me a couple times personally. At this point it is a race for time to get the items you want in the TP. This is certainly frustrating and I hope they get to your ticket asap. Your words do not come across as posionousat all, rather just coming across as a frustrated customer.

Gaile this is one of the threads I think should be merged: https://forum-en.gw2archive.eu/forum/support/account/Gem-Store-purchase-Security/first#post572179

Seems to be that prepaid cards/gift cards (what I am using) trips the payment risk system. I agree with you on the fact that time frames are not exact ally desirable, but support handles a ridiculous amount of tickets of which half usually tend to be about something the player could of solved on their own or from help from the community. I think that prepaid/gift cards should be looked into on why they are tripping the payment system. Unfortunately I can’t do anything to speed up your service time-frame as I don’t work for Anet, and I apologize, I can only offer support and ideas as to what may be causing the issue. I have requested to Gaile that we might merge threads of this type to cut down on the work flow of having to scan these forums for ticket numbers. This at least might decrease response times.

Completely Understandable Freyar, however the payment security system is in place because unfortunately some people out there want to do criminal things with accounts. while most of the time it protects the player sometimes it can punish them unintentionally. You have until nov 4th to get the costumes. Just leave your ticket number with Gaile on this thread and she Will help you as quickly as possible.

I have not gotten any response since the last email, something about it being taken to payment support. I noticed another thread with a user having the same issue, maybe we could merge that thread together to facilitate more accurate support? I am not overly worried about not being able to purchase gems as I already got some account upgrades/costume etc etc, but some people may be trying to get the last minute halloween rush done.

Bare/Gaile I only happened upon this post because I was looking at why my room mate is getting firewall login issues when the computer next to it isn’t and I decided to click on this thread because it look relevant to my situation. I too use prepaid cards for when I want to purchase gems and I opened a ticket and a thread yesterday and got the same response that it is being escalated to payment support. But I have not received a single response or email and sure enough I still can’t buy gems. I have learned from my GW1 days that if anyone can help its Gaile, so place your trust in her and let her work her magic.

I appreciate your help as always Gaile, I have updated the ticket with a screenshot proving the account is active with funds.

yes Gaile here it is. I understand it might be the risk management system as I have spent a little over 100.00 bucks, but it was intentional I assure you :-D Support number: 121030-003153

I too am unable to purchase gems, I have been using prepaid visa cards purchased from 7-11 to purchase amounts ranging from $35.00-50.00 today I tried to purchase $50.00 from the visa card I loaded ankittenep getting declined. All I want to do is purchase gems and support the product. Please fix this Gaile! :-)

Hey Romeo I sent you a G invite.

Obscura’s eye is looking for you! come join us for dungeon runs, quest and leveling help and general mayhem and madness, with a dash of wicked humor in Guild chat. We prefer mature players but level wise we will accept anyone willing to grow with us. At current we have a guild bank teamspeak server and our own success online radio station (www.obscurapdx.com) to groove to while doing missions. We promote members from within and members get special prizes and perks. If you want to join leave your in game name below or whisper Dr Boozehound in game.

Guild server: Dragonbrand
Active times: Weekends , afternoons evenings
time zone: PST US (pacific)

Just out of curiosity are the doors supposed to stay open after someone else opens them (IE I wasn’t the one that opened it) I am finding more and more permanently open doors in Tyria.