Guild Wars 2

Why isn’t replying to the email like it said good enough? I guess now I’m at the end of the line again. Thanks Anet for being so clear.

Got my account hacked on 8-30, then the same day it was banned for gold trading.
I replied(twice now) to the email that was sent to me when my ticket was answered like it said if i had any problems. Here it is over a week later and I’m still sitting here refreshing my email and looking at these forums. Not sure where to go from here since you cant get any direct contact from anyone. Is there anywhere to check the status of your tickets or am I just stuck?
[Incident: 120831-011597]

I’ve had the exact same problem except I’ve been down since last wednesday. Just saying it could be worse, I guess.

Seems your in a VERY long line like the rest of us that were hacked. It seems once you get access back you get in a second line to remove your ban instead of doing it all at once.

Seriously, the waiting days and days for your hacked account to be unbanned is rather silly.

Where is the phone number to call and give someone an ear full?

I have a similar problem, I was hacked but did end up getting access to the game back, for 2 hours that is. While i was playing my account was permanently terminated due to the role i had played in cash for gold operation. Now I’m no genius but i would think you don’t have to be one to figure out that was the hacker that you just returned my account from that played this role. Three days deep in this termination and 6 days total, counting the hacking, I’m starting to get impatient. The Email sent with the info on how to get back into my account that i received said to reply to that email if i had any problems. I did and would think it should be taken care of since its totally Anet’s fault I’m waiting this time.
Account login compromised [Incident: 120831-011597]