Guild Wars 2

Maleros.3426:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

That’s why I don’t know if i buy the game again or wait for their response, more than one day waiting and nothing and the sale ends 17:30GMT, i’m affraid even with my invoice and order complete prints with the date (24/01/2015) they will charge me the real game price! Gaile Grail send me a pm saying that he was reporting my case and nothing, and this was 10 hours ago when paleon get his key 2 hours after Gaile said the same thing to him… I’m assuming they just don’t like me at all!

Still no response from either digital river or Anet we are talking about money here i am not some rich kid and i want an answer i dont want my money going to waste

I’m with you, they are no responding now … they should that, the sale ends to day and there are still players whitn problems

i know let’s be patient for now and we will see…but i think i lost my money

I don’t think Anet will let it slide that easily. There seem to be a real lot of people with issues similar to ours whether they are posting about it or not.

Why they are not responding to us! We need to know what to do!

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

That’s why I don’t know if i buy the game again or wait for their response, more than one day waiting and nothing and the sale ends 17:30GMT, i’m affraid even with my invoice and order complete prints with the date (24/01/2015) they will charge me the real game price! Gaile Grail send me a pm saying that he was reporting my case and nothing, and this was 10 hours ago when paleon get his key 2 hours after Gaile said the same thing to him… I’m assuming they just don’t like me at all!

Still no response from either digital river or Anet we are talking about money here i am not some rich kid and i want an answer i dont want my money going to waste

I’m with you, they are no responding now … they should that, the sale ends to day and there are still players whitn problems

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

That’s why I don’t know if i buy the game again or wait for their response, more than one day waiting and nothing and the sale ends 17:30GMT, i’m affraid even with my invoice and order complete prints with the date (24/01/2015) they will charge me the real game price! Gaile Grail send me a pm saying that he was reporting my case and nothing, and this was 10 hours ago when paleon get his key 2 hours after Gaile said the same thing to him… I’m assuming they just don’t like me at all!

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

NightShade.2814:

JCLemos.6892:

JCLemos.6892:

Gaile Gray.6029:

JCLemos.6892:

Gaile Gray.6029:

JCLemos.6892:

It seems i’m having a problem with the purchase, when i bought the game this message happeared: We have received confirmation of your payment from PayPal. Thank you for your purchase. Payment is handled on behalf of Guild Wars 2 by Digital River, Inc.
But how i whent to see and no money has been taken from my account. Also i received no e-mail confirming my purchase

Receipt number?

Order number was 9346299662. I tryed purchasing again to see if it would pass and nothing. Nothing appears on my paypal page even after i selected it wile paying

This is a different number than you gave previously. Is this from the second time you attempted to purchase?

Yes it is. And i was about to try a 3rd one

I just tested it. The game i am trying to buy is for my brother so to see if this was my problem i tryed to do a gem purchace in game using paypal and it worked, so the problem is not with my account nor with paypal

bold i bought my digital copy yesterday and recieved 2 e-mails… 2 had the serial code and the other had the order info, double check the e-mails sent to you… it did take some time for me … bold

For me it have been more than one day and still nothing… And i don’t see other people with the same problem…

Palleon.1657:

My code finally arrived.

So they helped you 2 hours after they reporting your case?
Ok so they just don’t like me at all, I report my problem more than enough hours and still no code or email, nothing at all! this is insane -.-

Enjoy your game!

Inculpatus cedo.9234:

You posted in the thread with Dev responses, so I assume you read what they posted. Making a new thread is not likely to have any effect on how fast the CS Team addresses your issue. I’m sure your Serial Code will be forthcoming.

Good luck.

yes but why people get their code after 4 hours and i purchase the game more than one day ago? That’s the only problem, I bought it to play not to w8 so long… If the serial codes problems were solved why they didn’t solved mine ? I’m desperate…

I pusrchase the game more than one day ago… i said more than one day ago with paypal and i still got no serial or even one single email from gw2 about that!
I don’t know why other people got the serial only 4 hours or les after the purchase when i’m waiting this time, this not make sence at all… I need help fast! I don’t know if i have to purchase the game again or what? waiting another day when the sale ends today? Pls.
I have the completeded order print and the invoice right here if needed.

Order Number: 9337152062
Order Date: 24/01/2015 03:00am GMT
Portugal!

I’m still waiting without a response… Pls help me! It’s sick watching the foruns and people getting their problem solved and mine don’t!

More than one day after purchase and no serial code ? for real? I’m getting tired now.

Gaile Gray I hope you will solve my problem… I need to sleep now it’s 00:34am gmt here, when I woke up I want to see a serial code in my email pls, do that!
Thanks… I trust you <3

Akagami.9861:

checked online, and the official statement is “No direct way to transfer frunds from PaySafe Card or rom Skrill to PayPal” …

Sry then, i can’t help you anymore!
Keep trying with GW2 support! They will find a solution!

Akagami.9861:

Checked online,also there is no way to transfer from Skrill to paypal, and not gonna trust those “best deal” websites on the internet!

That’s weird cuz i have done that with one friend about one month ago :o

WillharWilliam.6807:

Gaile Gray.6029:

vaszo.4892:

Akagami.9861:

You are right… I am from Romania, had no money on my personal bank account so i got 2 × 10 Euros Pay Safe Cards, for my girlfriend and a close friend(i was in debt to him).

It’s quite a lot of money, for the income here ( about 200 euros a month or so) so i feel kinda screwed now…any chance you can make it work in romania too?

You don’t have an option to transfer that money in you paysafe account to an Skrill account or paypal account ?
I can do that with my paysafe card and transfer my money to paypal or to skrill.
See if there is any option for you to do that!

I was wondering the same thing! If people could use the PaySafe as a deposit to a PayPal account, could they then purchase using PayPal?

I have asked our Billing/Payments Team, but on the surface it sounds as if it might work.

any suggestion payment authorization failed? tried with different cards visa/mastercard also with paypal but still no good

Sry but i don’t know anything about that m8. I’m just a guy who is trying to get my serial code. I’m just trying to help with things i know! Sry

Akagami.9861:

I already looked into that paysafe to paypal…but excluding the few phishy websites i found on google, there is no way to do that. I can’t transfer from Pay Safe Card to PayPal or directly to my bank account for that matter.

You can try paysafe to skrill and then skrill to paypal! I guess this works!

Gaile Gray.6029:

vaszo.4892:

Akagami.9861:

You are right… I am from Romania, had no money on my personal bank account so i got 2 × 10 Euros Pay Safe Cards, for my girlfriend and a close friend(i was in debt to him).

It’s quite a lot of money, for the income here ( about 200 euros a month or so) so i feel kinda screwed now…any chance you can make it work in romania too?

You don’t have an option to transfer that money in you paysafe account to an Skrill account or paypal account ?
I can do that with my paysafe card and transfer my money to paypal or to skrill.
See if there is any option for you to do that!

I was wondering the same thing! If people could use the PaySafe as a deposit to a PayPal account, could they then purchase using PayPal?

I have asked our Billing/Payments Team, but on the surface it sounds as if it might work.

I’m saying this cuz I have already did this to buy some other games who didn’t have paysafecard option and it works. Try to solve this and talk to GW2 to help you and possible not to charge more money when this sale ends.
Everything gonna be alright m8, don’t worry!
I bought the game with paypal more than 20 hours ago and didn’t received the serial but this game have a nice response to things although some people only waited 2 or 3 hours!

Akagami.9861:

You are right… I am from Romania, had no money on my personal bank account so i got 2 × 10 Euros Pay Safe Cards, for my girlfriend and a close friend(i was in debt to him).

It’s quite a lot of money, for the income here ( about 200 euros a month or so) so i feel kinda screwed now…any chance you can make it work in romania too?

You don’t have an option to transfer that money in you paysafe account to an Skrill account or paypal account ?
I can do that with my paysafe card and transfer my money to paypal or to skrill.
See if there is any option for you to do that!

Gaile Gray.6029:

Update:

If you got an order number but have not received a serial code for the game, and if you have not received your code, could you provide this for us?

• Order Number
• Date/Time/Time Zone order was placed (if it’s handy)
• Your general location

Thank you SO much! We want to get this right for everyone ASAP!

I purchase the game 20 hours ago and still no key can u pls read this and help me ?!
I need your help asap! I payed with paypal!

Order Number: 9337152062
Order Date: 24/01/2015 +/- 3:00am GMT

My location : Portugal, Ovar

This is my friend account and i want to know this:
I didn’t even receive any email when i bought the game… I will receive now with the serial code in the confirmation email? I paid the game with paypal but didin’t received the email confirmation order! I think I still have the money in my paypal account.
I purchase the game +/- 18h!