Guild Wars 2

Brother Grimm.5176:

yagit.2543:

iVlad.9421:

got this post from tipidpc.com -

“High latency is caused by the cable break in the international peering link within the Asia Pacific region wherein some of the major ISPs in the Philippines using this link are affected. Rest assured that PLDT has already made possible coordination for its resolution. We regret that we could not provide you the definite timeframe, yet. Thank you.”

Got this reply from PLDT’s fb page :/

- this may explain the severe lagging?

Yeah this may be the root cause but who handles this kind of concern and where can we check for updates if the problem is fixed?

btw I’ve noticed if you play 11pm(gmt+8) till morning I don’t lag. Daytime.. well all I can do is gather from nodes!!!!!!!!!!
Can’t do dungeons because its too lag!!

While there may actually be a “cable break” causing this, I’d be suspicious that the ISP is using that as an excuse to throttle bandwidth during peak hours. It does not make sense that the “cable break” only causes you issues during peak hours (tho, it could be they are changing the routing to accommodate commercial connections over residential during business hours due to the “break”).

Peak hour bandwidth can cost an ISP up to 5x more than off-hour bandwidth and this is a very common method of cutting costs for many internet providers. This kind of tactic normally does not cause major issues with most software as the very large bandwidth users either don’t matter (file transfer) or have built in client side buffering to eliminate the user noticing the throttling (data buffering in media streaming apps). Games that require near-RT data to operate properly will certainly notice the limitations.

Unfortunately, if your ISP is blowing smoke up your tail about the real issue, there is nothing you can do about it (sans finding another provider….but most all of them use this tactic in some form or another).

You my friend is absolutely right!
I can only play 11pm till 8am(GMT+8) without the lag/rubber banding
Hopefully everything will be back to normal after the holidays

iVlad.9421:

got this post from tipidpc.com -

“High latency is caused by the cable break in the international peering link within the Asia Pacific region wherein some of the major ISPs in the Philippines using this link are affected. Rest assured that PLDT has already made possible coordination for its resolution. We regret that we could not provide you the definite timeframe, yet. Thank you.”

Got this reply from PLDT’s fb page :/

- this may explain the severe lagging?

Yeah this may be the root cause but who handles this kind of concern and where can we check for updates if the problem is fixed?

btw I’ve noticed if you play 11pm(gmt+8) till morning I don’t lag. Daytime.. well all I can do is gather from nodes!!!!!!!!!!
Can’t do dungeons because its too lag!!

iVlad.9421:

yagit are you a pldt user? i just asked some pldt users from the PH guild in SOR, and another pldt user from FEAR guild in Kaineng, they said they are experiencing severe lag.

i also visited tipidpc.com and there is already a thread there by pldt users experiencing gaming lag, (its not limited to gw2)

i intend to make a call to pldt tomorrow morning and ask if they are aware of this. sooo wierd for this to happen.

You can try calling pldt, I’ve made it before and they said outside pldt’s network is beyond their control.

iVlad.9421:

pldt user here, i checked speedtest, but its still downloading 3mb so same speed as always.

this past week, i tried to do tequatly, and i can no longer do it due to severe lag, and i would crash out eventually.

i can still do dungeons, but i can feel the lag, around 180 – 220 fps.

ive been playing gw2 for around 5 months and ive never had any problems with it.

what do you think is the problem?

our ISP is fine, do the -diag on GW2 client so we can see the tracert results and here is my result

3 21ms 1/ 25 = 4% 0/ 25 = 0% 119.93.255.225
0/ 25 = 0% |
4 28ms 1/ 25 = 4% 0/ 25 = 0% 210.213.130.130.static.pldt.net [210.213.130.130]
0/ 25 = 0% |
5 27ms 1/ 25 = 4% 0/ 25 = 0% 210.213.130.141.static.pldt.net [210.213.130.141]
13/ 25 = 52% |
6 260ms 16/ 25 = 64% 2/ 25 = 8% so-4-0-0.edge5.Seattle1.Level3.net [4.30.140.1]
0/ 25 = 0% |
7 254ms 14/ 25 = 56% 0/ 25 = 0% ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]
1/ 25 = 4% |
8 295ms 15/ 25 = 60% 0/ 25 = 0% ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
1/ 25 = 4% |
9 337ms 16/ 25 = 64% 0/ 25 = 0% ae-3-3.ebr1.Chicago2.Level3.net [4.69.132.62]
1/ 25 = 4% |
10 322ms 17/ 25 = 68% 0/ 25 = 0% ae [4.69.132.114]
0/ 25 = 0% |
11 308ms 17/ 25 = 68% 0/ 25 = 0% ae-6-6.ebr2.Washington12.Level3.net [4.69.148.145]
1/ 25 = 4% |
12 311ms 18/ 25 = 72% 0/ 25 = 0% 4.69.202.57
2/ 25 = 8% |
13 410ms 20/ 25 = 80% 0/ 25 = 0% 4.69.137.61
0/ 25 = 0% |
14 421ms 22/ 25 = 88% 2/ 25 = 8% ae-46-46.ebr1.Frankfurt1.Level3.net [4.69.143.137]
0/ 25 = 0% |
15 433ms 22/ 25 = 88% 2/ 25 = 8% ae-61-61.csw1.Frankfurt1.Level3.net [4.69.140.2]
0/ 25 = 0% |
16 391ms 20/ 25 = 80% 0/ 25 = 0% 4.69.154.10
1/ 25 = 4% |
17 401ms 21/ 25 = 84% 0/ 25 = 0% 195.16.161.58
0/ 25 = 0% |
18 —- 25/ 25 =100% 4/ 25 = 16% 206-127-157-86.plaync.com [206.127.157.86]
0/ 25 = 0% |
19 398ms 21/ 25 = 84% 0/ 25 = 0% ICMP.ArenaNetworks.com [206.127.158.1]

As you can see we are having insane packet loss, 60-85%!!!
I suspect this packet loss are the cause of the rubber banding and (sometimes) delay casting of skills

Feirlista Xv.1425:

Are you sure what is the name of the server you are on

I’ve been playing on Blackgate server

Feirlista Xv.1425:

Your problem is you live in the US and are on a European server you need to change to a US server. The US servers are in Texas and the EU servers are in Germany.

I am in the US server, it’s the problem with the routing. I called my ISP to double check but it is not their scope.

here is the tracert result. You can check the locations of those ip address using ip address locator

0 xxx-PC [112.xxx.xxx.xxx]
0/ 25 = 0% |
1 11ms 2/ 25 = 8% 2/ 25 = 8% 112.xxx.xxx.xxx.pldt.net [xxx.xxx.xxx.x]
0/ 25 = 0% |
2 22ms 0/ 25 = 0% 0/ 25 = 0% 119.93.255.225
2/ 25 = 8% |
3 24ms 2/ 25 = 8% 0/ 25 = 0% 210.213.130.130.static.pldt.net [210.213.130.130]
0/ 25 = 0% |
4 24ms 2/ 25 = 8% 0/ 25 = 0% 210.213.130.141.static.pldt.net [210.213.130.141]
11/ 25 = 44% |
5 251ms 13/ 25 = 52% 0/ 25 = 0% so-4-0-0.edge5.Seattle1.Level3.net [4.30.140.1]
1/ 25 = 4% |
6 248ms 14/ 25 = 56% 0/ 25 = 0% ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]
1/ 25 = 4% |
7 283ms 15/ 25 = 60% 0/ 25 = 0% ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
0/ 25 = 0% |
8 317ms 15/ 25 = 60% 0/ 25 = 0% ae-3-3.ebr1.Chicago2.Level3.net [4.69.132.62]
0/ 25 = 0% |
9 323ms 17/ 25 = 68% 2/ 25 = 8% ae-1-100.ebr2.Chicago2.Level3.net [4.69.132.114]
0/ 25 = 0% |
10 304ms 15/ 25 = 60% 0/ 25 = 0% ae-6-6.ebr2.Washington12.Level3.net [4.69.148.145]
1/ 25 = 4% |
11 309ms 16/ 25 = 64% 0/ 25 = 0% 4.69.202.53
4/ 25 = 16% |
12 419ms 20/ 25 = 80% 0/ 25 = 0% ae-44-44.ebr2.Paris1.Level3.net [4.69.137.61]
1/ 25 = 4% |
13 422ms 21/ 25 = 84% 0/ 25 = 0% ae-46-46.ebr1.Frankfurt1.Level3.net [4.69.143.137]
0/ 25 = 0% |
14 425ms 21/ 25 = 84% 0/ 25 = 0% ae-81-81.csw3.Frankfurt1.Level3.net [4.69.140.10]
0/ 25 = 0% |
15 397ms 22/ 25 = 88% 1/ 25 = 4% ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
0/ 25 = 0% |
16 428ms 22/ 25 = 88% 1/ 25 = 4% 195.16.161.58
0/ 25 = 0% |
17 —- 25/ 25 =100% 4/ 25 = 16% 206-127-157-86.plaync.com [206.127.157.86]
0/ 25 = 0% |
18 425ms 21/ 25 = 84% 0/ 25 = 0% p4-23-c0-ncdc-pub.plaync.net [206.127.158.1]

Trace complete.

As you can see. at hop 5 it routed me to US then at hop 12 to paris then germany then back to US.

@papi
looks like the problem is in GW2 routing, hopefully they will solve this soon.

On our end all we could do is report, report and report hoping that they would see this

Networkdiag.txt will be shown upon request as it shows my ip address

I’m having super delay issues today. My internet is ok, no problems with bandwith. Attached is the Network Diag from gw2.exe -diag launcher

My usual ping with the server is 200-340ms. Beyond that 340ms is a very big problem because it will take more than 4 seconds for my character to cast skill/spell. This is really problematic. I’m from Philippines and I was routed to US server. In the tracert results in network diag, it shows that i was 1st routed to US then to Paris then to US.

12 419ms 20/ 25 = 80% 0/ 25 = 0% ae-44-44.ebr2.Paris1.Level3.net [4.69.137.61]

How can we solve this ping/delay issue?

i lost a big investment after seeing all of my items were sold, bought or even the silvers on the items I’m buying are lost.