@Chris, a couple of pointers from a more general view, perhaps parse this with the people involved as needed…
1. Personally I do not fully understand why ‘you’ (as in Anet) continue to expand the location with which you have to deal with. In this sense I mostly mean Reddit, but there are numerous other outlets as well, personally I just gave up on them and focus on THIS site, as this is the official GW2 forum from Anet…
Seeing I been with GW for a while now, I also thought this particular forum was to solve the same problem that ‘we’ had before. There were so many fan sites that it was dang hard to address each and every one, and give appropriate attention to them (leaving out my personal opinion on this choice), but as this forum saw light, we have seen ANet further diversify it’s outlets, in doing so creating even more locations to divert attention too.
Long story short, don’t spread yourself to thin, or you set yourself up for failure…
2. As far as recent ‘future questions’ from the community goes. From my perspective the problem isn’t just communication (the longing for communication is actually a side effect)… to what?
Well, MMO’s through history have had a certain amount of ‘rice and beans’ added to them on a somewhat regular basis. The ‘staple food’ for any MMO player… What (I think) a lot of the player base worry about, is that they do not (or hardly) see any of these ‘staples’ provided in the 2y that GW2 has been around… Leading to questions as to ‘wth’ you are actually doing…
Now as I responded to this concern in a thread it dawned on me that Anet has done a lot in the past 2y, yet, a lot of these things were either of ‘hordeuvre’ level (temporary content), or more general Quality of Life (mega servers, wardrobe) kind of upgrades. Non of them provide ‘a substantial meal’, and they do not resemble the ‘kind of food’ the MMORPG community is used to being fed… (mainly being: new skills to play with, new professions, new races, new areas to farm, new stories to play at leisure, etc).
Now sure hordeuvres can be mighty nice and be like a cherry on the cake, but how ever nice ‘cherries with whip cream’ are, people still feel that progress is missing because, well, in essence ‘there is no cake!’. I hope you get the analogies I used in this bit above here, and through that I hope you understand why people are getting a bit agitated and question progress in GW2.
3. While I do not want to get ahead on a CDI, also because personally I do not think that communication is the problem, it feels more like the ‘speaking through actions’ is what has most people up in arms (but I digress and have just put all that in 2).
Seeing that a CDI is a mutual effort I think picking topic mutually would benefit us enormously. Make a list of say 10 things Anet would like to talk about, and have us vote. Use the line up of say the first 3 to cover the next 3 CDI’s and repeat with new stuff. Or have us give options, you pick 10, we vote, and first 3 be first 3 CDIs, then do get a new set of 10.