Where is my 4000gem!!!!!!!!

Where is my 4000gem!!!!!!!!

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Posted by: Luffycao.7456

Luffycao.7456

I just purchased Hot $99.99 version 2 hr ago and have not received my 4000 gem Pls help me admin, i want to purchase the costume before the sales end

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Posted by: Bensozia.8071

Bensozia.8071

I believe there is a 72 hour delay on the gems. It was put in place to thwart fraud.

Guardians of the Light [GOTL]
The Dragonfly Effect [Phi]
DragonBrand

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Posted by: Turamarth.3248

Turamarth.3248

Over the last week we have seen an increased fraud purchase attempt rate for our Heart of Thorns Ultimate edition. Because of this increased fraudulent attempt rate, gem delivery for Heart of Thorns Ultimate may be delayed up to 72 hours after purchase.

https://forum-en.gw2archive.eu/forum/game/hot/72-hours-to-get-my-gems/first#post5376579

Brandar – Kodash [DE]
[SPQR]

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Posted by: Zalladi.4652

Zalladi.4652

If you don’t receive your gems after 72 hours, I would submit a support ticket. Otherwise, see the other posts above, the reason it takes 72 hours is in the link they gave.

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Posted by: Luffycao.7456

Luffycao.7456

fml!!!!!!!!!!!!!!

Where is my 4000gem!!!!!!!!

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Posted by: ronpierce.2760

ronpierce.2760

I’m sure a support ticket could help you with this if it becomes an issue.

High Warlord Sikari (80 Reaper) / Lord Siekron (80 DH)
Warlord Sikari (80 Scrapper)

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Posted by: Linfang.1087

Linfang.1087

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Posted by: Orangensaft.7139

Orangensaft.7139

fml!!!!!!!!!!!!!!

wow so impatient :P

We Glitched Out Of All [MAPS]
26x lvl 80 Characters
Most fabulous Character: http://i.imgur.com/5JtcBI1.jpg?1

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Posted by: Draknar.5748

Draknar.5748

fml!!!!!!!!!!!!!!

wow so impatient :P

He got the gems in anticipation of the store sales and doesn’t want to miss out. I’d be impatient too considering there is a specific time window on sales.

I won’t stop because I can’t stop.

It’s a medical condition, they say its terminal….

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Posted by: ham.8209

ham.8209

I believe there is a 72 hour delay on the gems. It was put in place to thwart fraud.

yup there sure is and you can only wait for it to go by . but once it does all happy campers yet once again

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Posted by: cupcakesandcatnomz.3924

cupcakesandcatnomz.3924

That’s what you get for buying blindly, enjoy the salt :>

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Posted by: Ark Bladesteele.2943

Ark Bladesteele.2943

I would submit a support ticket. Did it say anywhere on the order page that there would be a 72 hour wait? Either way, support is pretty nice. They can probably help you out

NSP’s resident crazy-eyed sylvari

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hello,

In addition to the thread linked above, you’ll find a thread about this subject in our Heart of Thorns subforum, on this link: https://forum-en.gw2archive.eu/forum/game/hot/72-hours-to-get-my-gems

As I said in that thread, we do understand that the one-day sales may make you feel pressured to get the gems, but if you will contact Customer Support, they should be able to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet