Guild Wars 2

Idelore.7120:

Is it not about time that we get some form of official update on this issue?

I would very much like to be able to buy gems..
The limited personal account bank space, and lack of character slots is starting to limit my enjoyment and hinder me in collecting items within the game.

I have sent tickets twice now and been very patient, once to ArenaNet through this website and once directly to NCSofts account support and no sort of useful response is really starting to unnerve me.

#120831-018519 (to arenanet: was closed and nothing was done)
#120921-004377 (to ncsoft: got help on accessing my master account to see if I could do something my self, and told that my request was forwarded to billing, but nothing has come of it)

I completely agree.

Having the same issue here. I’ve been purchasing gems, like clockwork, every two weeks. Recently made a large purchase, and today, I am unable to purchase gems(I don’t have time to try and ‘play’ the BLT. I work alot, so I’d rather just purchase gems to trade for gold with GW2).

I’ve sent in a request regarding my attempt at purchase, in that it gives a “Contact Customer Support to Confirm Identity”…

[Incident: #130321-001153]

Regarding my bank… I have so much security attached to my card that if ANYTHING out of the ordinary happened with it, they would immediately let me know. I continuously check my bank account everyday, and keep detailed books.

Besides, it’s fun to give ANet my money

cant buy gems, getting error about the approval fails
[—-001:000442:45418—-]

Card approval failed
We appreciate your continuing purchases.Please contact customer support to confurm your identity before making additional purchases.

Can’t buy gems.What I need to do?To send a message ’’Hey guys,its me.Let me buy more gems?)"

Any ideas what i need to do?24 hours gone.Still can’t buy gems (

I am able to buy items in the gem store, but i dont get my items after i bought them.
The item wasn’t in my mailbox after i purchased it.

Kryomorpher.8362:

I am able to buy items in the gem store, but i dont get my items after i bought them.
The item wasn’t in my mailbox after i purchased it.

Same thing happened to me. I bought 5 karma boosters when they went on sale and I have yet to receive them. My mailbox is not full either. Does anybody have a solution to this problem?

hello! I have bought gems about 2 hours ago and still havent received any.. i spent 100eu, i also didnt get the email that i actually bought them only message from the bank on my mobile that the 2 transactions of 50eu went through.

my incident number is #130325-001429

thanks for your help

Card approval failed [Incident: 130323-000?309]

I am currently having this issue. My husband and I use the same card. It is only used for gaming purposes. Neither he or I can make any gem purchases in the store.

So i take it considering that the first post was 6 months ago, me saying that today i got an error saying my card transaction didnt go through, on my debit card is not strange. i meen ive baught gems with it b4, and now i return after a month, and suddenly its not working. checked with bank, they say the accounts valid, and tehy havnt even recived any transactions for a week now so when the message says, Card transaction failure, i take it, its the Gem store end, not my bank. now ive deleted the card to try typing it in again, and now its completly blank and i cant add that card to it. i dont use paypal so how can this b resolved?

same problem here. multiple tickets open. my bank was even willing to have a 3 way conversation with NCSOFT but they have no phone support.

it is not a problem on my end. cards are fine. other sites work fine. just guild wars 2.

let me give you my money people! i want to support the game and i like my fluff! B-)

Cheers!
Chytrine

Same is happening to myself. Purchased some gems yesterday morning around about 10am with no issue. Then tried to purchase some more around an hour later and all I get now is the “Card approval failed” message. I phoned my bank. No issue their end or with my card. Paypal does not work either. So I give up. Just look at it this way. No matter how frustrating it is for us, just know its got to be hurting ArenaNet more…. in their wallets!

#130327-001974 Ticket Ref

Hi, i face the same problem of :-

Card approval failed
We appreciate your continuing purchases.Please contact customer support to confurm your identity before making additional purchases.

The thing is, i have been using my credit card for 4 X 50 usd gem purchases in a row and when i tried for the fifth time i got the error msg. I have submitted a ticket and wish this matter could be resolved, not just for me, but for all the other users facing the same problem as well. Thank you.

#130328-000406 Ticket Ref

Hello there, what is meant by; “Order is pending”? I tried to buy gems last night and was given a page telling me “Order is Pending, your gems will arrive shortly” only they haven’t. Does this mean that the order has indeed gone through and I have been charged or that the transaction has timed out?

[—-001:000936:30343—-]

And I just tried again and it tells me the same thing; The order is still pending. Your gems should arrive shortly. If there is a slight delay that’s one thing, I mean it’s not ignoring the card but I’ve checked my bank and emails and I’m not getting receipts or transaction history on any of them.

“Card approval failed”

this is after using the same card previously on two occasions successfuly.
I tried with two other cards and keep getting the same message.

ticket number 130328-001724

please contact me to help resolve this issue.

Ah, now it’s allowing me to buy them, just received confirmation from my emails. The last time, earlier on today trying to buy actually went through. Yet for some reason on buying items on gem store, the language on the Trading Post changes to German??

Hi There,
About an hour and a half ago I bought 15 black lion keys from gem store for 450 gems per stack of 5. So 1350 gems in total. The gems were debited straight away but no keys have turned up in my inventory or in mail or to collect from TP ??? Help please

I didn’t get my mini pet 3 pack item after I bought it.
The item wasn’t in my mailbox after I purchased it.
I also sent an in game ticket with a screen shot and have not heard anything back yet.

Card approval failure… Still.

Reference #: 130329-000436

I also purchased items from the gem store and did not receive them. I submitted a ticket and no response for several days.

EDIT: Resolved. Too much mail. I deleted the mail and received the items. It would be nice if we could get a message that our mail box is full. Thank You.

EDIT2: I did receive a response in a timely manner, I just looked for it in my email not my support account.

I am trying to buy gems with paypal, but it shows that an error occurred finalizing your purchase when i am trying to finish the payment. Also, i am sure that my account have enough money. Hence, i wonder what is happening?

ugggh after 39 pages of posts i really dont think this is ever going to get fixed, nothing seems to be happening in regards to it, as with everyone else….ive been purchasing gems with my debit card since the game started, and now all of a sudden it doesn’t work, plus like the others paypal is not working either my ticket number is130331-000757….as is im going to miss out on the sell….i really hope gw2 has some type of “im sorry response” or extension of the sell to people effected.

I have the card approval failure with CC and Paypal, I have checked with my bank and all is fine, it was working fine earlier today and now has stopped for some reason please rectify as soon as possible.

I am also having trouble purchasing from the gem store. I get the same error ‘Card Approval Failure’ whether I use PayPal or CC.

Card Approval Failure
I tried purchasing with my debit card and paypal. Still says “Card Approval Failure”. I’ve submitted a ticket, would appreciate the response back. Thanks! Ticket reference number is :
[130401-000475]

get the same error ‘Card Approval Failure’ whether I use PayPal or CC.
>.<

ref [130328-001856]

Debit card and Paypal all failed. Ticket: 130401-001382

130401-001783
So I’ve been purchasing gems over the past few days because I wanted to get keys, the Quaggan backpack, and the broom. Now when I try to purchase gems again, it says that I need to confirm my identity. Any solutions?
Attachments:

Hey. I’ve had this error that happens both when trying to use the credit card option, and the paypal option.

Paypal: A error occured finalizing your payment (or something like that)
Credit card: Card approval failed

The first time I bought gems, was last week wednesday. It worked just fine and I bought 1600 gems. I decided to buy some more this friday and wanted to buy 800 gems, but then this error occured. My cousin was visiting me so we decided to try his credit card aswell, with no luck. The same error occured for us both, so I decided to make a ticket. The next day the ticket was responded, and they told me to contact my financial institution. I didn’t believe it had anything to do with me cause something like this never happened before, so I decided to try it again and surprisingly buying gems worked again. Now again today I want to buy some more gems, but the same error is haunting me. I don’t know what else I can do but to wait. I updated my ticket waiting for a response and I try to buy the gems frequently every hour or so without luck so far. I hope you find a fix to this.

thank you – [Incident: 130330-000853]?

Kryank.8069:

I have the card approval failure with CC and Paypal, I have checked with my bank and all is fine, it was working fine earlier today and now has stopped for some reason please rectify as soon as possible.

Still have the same issue support ticket : #130404-000935 please help im trying to spend money with you guys!

#130405-000002 Bought a Miniature Super trio for 500 gems but never got it , shows up in recent bought but i have not got it yet

“card approval failed "

ticket number 130405-001678

please unblock gem purchase on my acoount

I’m having the same issue, please unblock my account so I can waste all my money. Thank you.

130406-000408

Declines my Credit Card, my Paypal and my Friends Credit Card (Which was ok to buy another copy of Guild Wars2 only this week).

“Card approval failed"while purchasing gems.

Ticket number:130406-000681

I recently purchased Gems about a week ago for the Super Pet Trio Pack with no issue. For the past 48 hours however, no matter what, I get a Failed Card each and every time. This is also happening with 2 different cards and multiple possible spaces, dots, caps or not and combos. Frustrating to say the least. I didn’t know it was this difficult to do a micro-transaction.

Submitted a ticket recently today.
#130407-002110

Hi, I’ve been trying to purchase some gems but i get a “Card approval failed” error.
I’ve checked my card and there is nothing wrong with it as I can make other online purchases without any problems.
Please help me look into this. thanks
#130410-000675

ticket 130411-001671
“card approval failed” not a bank issue as usual.

Last time it was unblocked for my account i was only able to make 1 gem purchase and then it got blocked again. Please increase the limit of purchases for account.
Please unblock it for me now

Same thing, last month everything was fine,"i’m using a prepaid MasterCard, but every time i get a “card aproval failed”. I checked in the bank, and everything is fine with card.

And today tried with paypal..“An error occurred finalizing your purchase”

#130412-001377

Not able to buy 1800 gems for 20$ with my prepaid card or paypal, gives me card authorization fail every time I try to checkout.

#130413-001351

Thank you.

Hi, I can’t buy gems using my paypal. Pls help…

Same problem here. I just activated my new VISA card and I’m getting this same message. What’s wrong? Not my problem. I just bought a game through Steam. So please, can someone tell me, what do I need to do about this? I can see that is not just my issue.

I am having the same issue as many people in this thread. I am unable to purchase using either my CC or PayPal accounts. #130415-001816

[[ #130418-001668 ]]

I’m having the same issue as most of these guys and gals. I’ve attempted to buy gems from the shop for the past 3 days, to get that kitten pickaxe, haha! here’s hoping it’ll fix itself soon, and best of luck to all others.

No problem buying gems, but I did buy two frost dye packs with some extra gems I had laying around and did not get them in gw2 mail. Submitted an in-game bug report.

Nevermind. I had a full mailbox. I feel really dumb!

Been trying to purchase gems with Paypal, but that stupid error when finalizing my transaction is popping up.

#130419-001866

I am trying to purchase Gems from the Gem Store, but it continues to say “Card approval failed.” Is there anything you can do to help?
[Incident: 130420-000561]

I’m trying to buy gems from the Gem Store, but keep getting the “Card Approval Failed” message. I’ve frequently used this card to buy gems in the past. What do I need to do to prove I’m still me?

1. 130420-000178

Purchased 2 Super Adventure Fun Boxes from Gem Store and (1) 5 pack of Black Lion Chest keys….did not receive. Purchase was made two nights ago.

Thank you for helping.

Tarinz.5067