Guild Wars 2

AmandaG.2063:

Granted, I am not a computer programmer, but I do work in customer service. One cannot argue the fact that this problem isn’t going to go away on it’s own, no matter how much “Heart of Thorns hype” they stick everywhere. The HOM is a key part in linking the lore of GW1 to GW2 and ALOT of people like me worked hard to get all those goodies and now can’t get them because a develper blunder? Yet, in the past 4 months,we have had no update on it’s relaunch or progress other than the generic “soon” or “eventually.” The HOM needs to up, live and soon and WAY before the launch of Heart of Thorns.

Yet, we have been given a lot of information, far more than is normally given. On this issue, there has been very little ‘generic’ and quite a bit of specifics on what is going on. What more do people want? Well obviously miracles and forget about the risks involved.

This part is general and not targeted at an individual: If you think Anet is going to just sweep it under a rug and forget about it, that they would rather throw out hype to distract, and ignore what they’ve promised, then why are you playing the game if you have such a low opinion of the developer?

Well they should be able to check if the gw2 accounts have a gw1 account linked and they might see which time period it happened to see the increase of people receiving these awards. Some of these items have more value than the legendaries, It would be a shame if people got away with this since I couldn’t even get GWAMM and I probably never will. 45 points was all I could get, when HOM points where released I decided to start titles and it was a kitten long time!!

To Lunacy Solacio.6514

No, I do not think badly of the developers of this game & I am not expecting “miracles”. I am only expecting them to address a high-profile problem such as this, fix it, and relaunch the fix in a timely manner. That is called good customer service. 4 months is NOT a timely manner and ALOT of people like me are frustrated that it isn’t already launched. Everything is all about HOT nowadays, and there are many, many “bugs” in this game that need to be fixed before HOT should even be launched. Why put more “bugs” in a game via expansion when the core game already has “bugs” in it?

As far as these “details” you speak of? Can you please show me where they are? I have yet to find anything that has a set date just “soon” or “eventually.” Maybe which major patch update, and when would be great.

To Forsaken. 4215

You don’t need 50/50 to get the GWAMM title the “honest” way. I have 42/50 in GW1 and got the title in GW1. I think it is either 30/50 or 40/50 (not quite sure which one.)

Emm… it started “4 months ago”. Facepalm. GJ ArenaN.
And HOT= more bugs? No, thanks.

Can we get some information from a dev please?

Divix.7328:

Can we get some information from a dev please?

And some information that actually has a set date or set patch for us to expect the relaunch, Please.

It has been 16 days since last word.

Any more news?

It worries me that ArenaNet supposedly is very close to resolving this, but it has been almost 20 days since the last time they updated us. I really hope they give us some more information soon which is not just repeating that they are close! Why can they not tell us if something has gone wrong, or some unexpected obstacles have appeared? It seems almost certain that something along those lines has happened, since this remains unfixed.

I hope I am not too whiny, and I know they probably have a lot on their hands right now, but this is a very important issue for many people. Postponing a fix until Heart of Thorns just seems unfair.

Hermann.1537:

It worries me that ArenaNet supposedly is very close to resolving this, but it has been almost 20 days since the last time they updated us. I really hope they give us some more information soon which is not just repeating that they are close! Why can they not tell us if something has gone wrong, or some unexpected obstacles have appeared? It seems almost certain that something along those lines has happened, since this remains unfixed.

I hope I am not too whiny, and I know they probably have a lot on their hands right now, but this is a very important issue for many people. Postponing a fix until Heart of Thorns just seems unfair.

The point person working on the fix probably has nothing directly to do with HoT; their job is probably writing and running scripts that run on the database, since that is likely a big part of the solution. Writing scripts is usually easy. Testing them, so they don’t do anything unexpected, is usually hard; I’ve seen a lot of programmers get it wrong, even though the scripts were otherwise solid, efficient, and well targeted tools. Usually, the problem was there was an unexpected impact of changing a certain field from X to Y.

So when we got our last word on the topic nearly two weeks ago, they probably had a script that did everything it was supposed to do and were in the process of testing it. The reason it didn’t show up in the most recent scheduled update is that they probably uncovered something during testing. Even if that “something” was completely minor, given that we’ve waited ~4 months already, I’m sure they are erring on the side of caution: much better that we wait longer still than they make the change with any issues whatsoever.

Further, throwing more people on this particular issue isn’t likely to speed things up. It just takes time to identify & resolve issues that are caused by unexpected side-effects of scripts running on the entire player database.

tl;dr I am sure they are moving as fast as is possible (or nearly so) and that HoT isn’t affecting the fix.

I do, however, wish they would give us an update every week, even if it’s nothing more than, “soz, we don’t have an ETA yet.”

Illconceived Was Na.9781:

Hermann.1537:

It worries me that ArenaNet supposedly is very close to resolving this, but it has been almost 20 days since the last time they updated us. I really hope they give us some more information soon which is not just repeating that they are close! Why can they not tell us if something has gone wrong, or some unexpected obstacles have appeared? It seems almost certain that something along those lines has happened, since this remains unfixed.

I hope I am not too whiny, and I know they probably have a lot on their hands right now, but this is a very important issue for many people. Postponing a fix until Heart of Thorns just seems unfair.

The point person working on the fix probably has nothing directly to do with HoT; their job is probably writing and running scripts that run on the database, since that is likely a big part of the solution. Writing scripts is usually easy. Testing them, so they don’t do anything unexpected, is usually hard; I’ve seen a lot of programmers get it wrong, even though the scripts were otherwise solid, efficient, and well targeted tools. Usually, the problem was there was an unexpected impact of changing a certain field from X to Y.

So when we got our last word on the topic nearly two weeks ago, they probably had a script that did everything it was supposed to do and were in the process of testing it. The reason it didn’t show up in the most recent scheduled update is that they probably uncovered something during testing. Even if that “something” was completely minor, given that we’ve waited ~4 months already, I’m sure they are erring on the side of caution: much better that we wait longer still than they make the change with any issues whatsoever.

Further, throwing more people on this particular issue isn’t likely to speed things up. It just takes time to identify & resolve issues that are caused by unexpected side-effects of scripts running on the entire player database.

tl;dr I am sure they are moving as fast as is possible (or nearly so) and that HoT isn’t affecting the fix.

I do, however, wish they would give us an update every week, even if it’s nothing more than, “soz, we don’t have an ETA yet.”

I understand that getting the scripts right when trying to fix this is a very difficult task, and as you say, some unexpected programming obstacle has probably occured. However, why do we have to speculate about that? Why can they not be more transparent, and confirm what we are guessing?

I agree that throwing more people at this issue probably would not help the progress towards a fix, and that is not what I am arguing. I simply wish that they could be more open about the whole thing, and show us that this is important to them by updating us regularly whenever something happens which postpones the solution.

I agree…..Anet is NOT being very open about this at all and that is VERY poor customer service. They screw up BIG TIME and we are suppose to wait patiently and blindly while they decide when it would be convenient for them to fix and relauch HOM, all the while throw Heart of Thorns stuff EVERYWHERE!!!. In the “real world” if you make such a big mess up such as this, you make it a TOP priority to fix it ASAP so you can keep your customers happy. Instead, they only stick only ONE person on this, have us wait 4 months (and who knows how much longer), give us updates whenever it is convenient for them, and at the same time; try to get more money from the customers (the very people they have wronged the the first place by THEIR mistake) by posting “pre-purchase HOT” and giving news articles about HOT. THAT IS JUST NOT RIGHT!

Devs, a weekly update on what is going on is not unreasonable… If there is an issue/obstacle, tell the community so we don’t go insane in the dark… Staying quiet just causes the community to get angry over time… a refresher every week will help keep us sure that you are working on it and not postponing till forever.

As above, every single dev and the forum managers should read MooseOfLegend’s reasonable posting.

It is not unreasonable to ask that we be given weekly updates, especially when so many mechanics across the spectrum are just not working.

I hope they fix this ASAP… Im busy working on my HoM and cant even preview any items. Its just…. disabled.

I don’t know what they can really say other than ‘Yep, still working on the problem’. Which people whine at them for anyway, so what’s the point? They’re working, and we should be grateful that they haven’t just said they’re going to leave it closed. Sheesh.

therapite.3645:

I don’t know what they can really say other than ‘Yep, still working on the problem’. Which people whine at them for anyway, so what’s the point? They’re working, and we should be grateful that they haven’t just said they’re going to leave it closed. Sheesh.

It’s been over 4 months now!!! “Yep, still working on the problem.” just doens’t cut it anymore!

This problem should already been solved and relaunched for all of us, thier valued customers, to enjoy again, or ANET should post WEEKLY on the progress to us, instead of all the crazy HOT nonsense. I dare say if they put HALF as much effort on this problem as the they are marketing HOT, it would already been solved & relaunched months ago, and there would be ALOT less people complaining.

I also want to add to my previous post that HOM took a lot of time and patience for most of us an I know that some’s patience is starting to dwindle. I know mine is… We just want to know what the hell is going on… we are not asking for an eta, just some info on your progress… something as simple as “hey guys, just fixed [this issue] but I still have to work on [this other issue]” would work…

Not sure what that would accomplish. That one person is working on it, we don’t really need periodical reports about how they are fixing it. When it is done, the HoM will be reopened.

serenke.4806:

Not sure what that would accomplish. That one person is working on it, we don’t really need periodical reports about how they are fixing it. When it is done, the HoM will be reopened.

Gee, what would that accomplish? Periodical reports about the HOM would keep their consumer base informed, which is a good thing. It’s not that is too much to ask since they keep updating us on HOT every single day! Also, as I have said before, they REALLY need to fix the major bugs in the core GW2 game (such as this one, and many others) BEFORE they throw in the HOT expansion and add MORE bugs (which some may be harder to fix & relaunch that this one.)

serenke.4806:

Not sure what that would accomplish. That one person is working on it, we don’t really need periodical reports about how they are fixing it. When it is done, the HoM will be reopened.

How is giving out more information a bad thing though? I mean if some people are asking for it, they at least would obviously benefit from the information. they wouldn’t even need to get on the forums themselves, just tell Gayle or somebody the info and she would post it for them.

serenke.4806:

Not sure what that would accomplish. That one person is working on it, we don’t really need periodical reports about how they are fixing it. When it is done, the HoM will be reopened.

You are no longer welcome here sir/madam xD

(Just kidding, you have a right to be here)

If this is the way they do business I am not buying the expansion. To release content and leave it broken and move on to new projects as the new normal way of doing things is inexcusable.

ArenaNet, if you want my $50 on Heart of Thorns, you won’t get it until Hall of Monuments is fixed. I don’t care if ArenaNet has to collaborate or outsource with Senior Software engineers from the world’s best companies or universities, I would rather they look for help than to leave this broken.

It always amazes me how quickly people come to the defense of Anet on this topic. If they said “Sorry there is a bug and you have to wait 4+ months for your HOT preorder items / gems/ character slots” everyone would lose their minds. Bottom line is there is content people should have access to and paid for (if you count time / paying for gw1 to earn HOM rewards as paying for it) and 4+ months for a fix simply too long for things to remain broken.

Ewer.1850:

It always amazes me how quickly people come to the defense of Anet on this topic. If they said “Sorry there is a bug and you have to wait 4+ months for your HOT preorder items / gems/ character slots” everyone would lose their minds. Bottom line is there is content people should have access to and paid for (if you count time / paying for gw1 to earn HOM rewards as paying for it) and 4+ months for a fix simply too long for things to remain broken.

I agree, that’s like Apple saying the iPhone6 has a major bug but instead of fixing it they release the iPhone7 while leaving the iPhone6 broken. Never in the past 20 years have I seen a company dedicate their resources to product development than bug fixing. You don’t see other game companies do this, only ArenaNet.

Lauren Kamieniecki.6245:

Hey guys!

No release date yet, but it looks REALLY promising right now. Not for next release though, I don’t want to get your hopes up and dash them on tuesday.

FWIW the programmer doing the fix is extremely meticulous and wants this to be 10000% right when it goes out. It is not an easy fix and it has been being worked on since it broke.

If we can all be patient just a little bit longer then we will have more Gods Walking Amongs Mere Morals in the future… but sadly one of them won’t be me.

I am going to guess that the fix didn’t work correctly or we would have this all behind us. I know soon is a matter of perspective. But are we looking at HOM opening with HOT?

Ailen Stormfist.5942:

I am going to guess that the fix didn’t work correctly or we would have this all behind us. I know soon is a matter of perspective. But are we looking at HOM opening with HOT?

HOT will probably release with HOM still closed.

Honestly, there is meticulaous, there is being really slow and lazy, and there is “Let’s ram HOT down everyone’s throat, and maybe everyone will forget about the major HOM screwup.” I believe ANET is hoping for the latter.

We have not forgetting about this MAJOR screwup ANET, you HAD 4 months already!!! How much longer will it take for you to clean up your mess and relaunch the properly working HOM for your customers?

I’m guessing exactly as long as it takes. Seriously though, repeating that they had 4 months won’t open the Hall of Monuments any faster.

If you’ve read the thread, you know how outraged i am at this mess but this whole saber rattling isn’t helping anyone. You can rest assured you will get your items. Soon™.

AmandaG.2063:

Honestly, there is meticulaous, there is being really slow and lazy, and there is “Let’s ram HOT down everyone’s throat, and maybe everyone will forget about the major HOM screwup.” I believe ANET is hoping for the latter.

We have not forgetting about this MAJOR screwup ANET, you HAD 4 months already!!! How much longer will it take for you to clean up your mess and relaunch the properly working HOM for your customers?

No one has forgotten about it. They admitted the mistake, the fixed the problem from happening again. It just takes time to clean up something likes this (mostly, it’s the testing, not the actual fix or clean-up script — they really can’t afford to make the smallest mistake now).

Illconceived Was Na.9781:

AmandaG.2063:

Honestly, there is meticulaous, there is being really slow and lazy, and there is “Let’s ram HOT down everyone’s throat, and maybe everyone will forget about the major HOM screwup.” I believe ANET is hoping for the latter.

We have not forgetting about this MAJOR screwup ANET, you HAD 4 months already!!! How much longer will it take for you to clean up your mess and relaunch the properly working HOM for your customers?

No one has forgotten about it. They admitted the mistake, the fixed the problem from happening again. It just takes time to clean up something likes this (mostly, it’s the testing, not the actual fix or clean-up script — they really can’t afford to make the smallest mistake now).

It just isn’t right that they have updates on HOT every single day, yet we cannot even get an ETA on the HOM relaunch or even an update on it’s progress after it has been down for so long?

I actually played the 1st beta of HOT, I wasn’t impressed.

AmandaG.2063:

To Lunacy Solacio.6514

No, I do not think badly of the developers of this game & I am not expecting “miracles”. I am only expecting them to address a high-profile problem such as this, fix it, and relaunch the fix in a timely manner. That is called good customer service. 4 months is NOT a timely manner and ALOT of people like me are frustrated that it isn’t already launched. Everything is all about HOT nowadays, and there are many, many “bugs” in this game that need to be fixed before HOT should even be launched. Why put more “bugs” in a game via expansion when the core game already has “bugs” in it?

As far as these “details” you speak of? Can you please show me where they are? I have yet to find anything that has a set date just “soon” or “eventually.” Maybe which major patch update, and when would be great.

If you spend all your time fixing every single bug, in any software, you will never get anything new. In something as large as an MMO? You might as well go ahead and close the server before you start. At some point, you make and release an expansion. You know, like the player base has been demanding.

Anet pretty much never releases a date for anything. We’ll know the date at best a week before it’s implemented. I never said there was a date anywhere. Saying that we have been given a lot of information, far more than is normally given, does not equal a date.
Think about what we are normally told about patches and fixes. At best we get the notes, about 10 minutes before the patch is released (usually 5 mins), with a lot of what has been changed.

We have been told:
*One programmer is working on the fix.
*He is meticulous, and determined to try and get it right the first time.
*It is not a simple fix, which should be obvious to all but isn’t.
*There were not tools available to edit accounts in this way because there was no real need to do so before.
*The fix is risky because it’s editing what was essentially never meant to be edited.
*Fix was being tested against everyone’s account that was affected.
*This issue was caused by a miscommunication between servers.
*It could have been far worse if the HOM was accessible in GW2 at the time this occurred

What this means:
*One programmer to avoid a ‘too many cooks ruining the soup’ situation. It’s possible he requested to be the one, and of course everyone is busy with HoM. But who else might be familiar enough with the situation to be anything more than a hindrance?
*This is also not going to be his one sole job duty. If you have ever worked in a corporate environment, or if you have ever written complex programs or scripts, you should have an inkling of the work load, especially when ‘priority’ situations arise. This is hardly game breaking. If it is breaking the game for you, I suggest going and doing something else, and check in on the patches occasionally.
*The fix is risky because of what it is editing. If done incorrectly, it is likely that it could corrupt accounts. How many people would this tick off compared to those upset over HoM rewards not being accessible? It would also cause Anet and this programmer even more work, so of course they are going to do everything possible to avoid this. Even being careful, it is likely a bug could still be introduced, so it’s being thoroughly tested. Isn’t this what so many people on the forums are normally calling for? It’s not realistic for everything, because you would have these kinds of waits, but this must be working perfectly when it’s implemented or it’s possible Anet might have to restore the entire database and practically start over again on the fix…

Now, compared to most issues, we are lucky to get a ‘We are aware and working on it’ and that’s it. Should they spend time responding to every thread that has someone demanding they do so? Solution to that would be to ‘triage’ those that aren’t of high enough importance. But that raises more questions, like, should you even take the time to say ‘we have nothing more to say at this time’, and so on. Are they the best at communicating with us? No, but so many people demand so much, and when they do communicate, THEY GET A TON OF FLAK ABOUT IT, so why should they? We have gotten far more than they need to tell us, and all I see people saying is basically, “They didn’t address my specific concern right this minute” and “They didn’t tell me the precise second of the minute of the hour of the day of the week of the month of the year on when this will be released.”

They can’t tell you what they don’t know. Should they come out daily and say “It Will Be Ready When It’s Ready™”? Seems rather pointless. And if they did that, they’d still get a ton of flak. So I’ll ask again, why bother?

AmandaG.2063:

To Forsaken. 4215

You don’t need 50/50 to get the GWAMM title the “honest” way. I have 42/50 in GW1 and got the title in GW1. I think it is either 30/50 or 40/50 (not quite sure which one.)

May not be ‘to me’ but I’m going to reply to it anyways.

You could have 50/50 in HoM and not have GWAMM. You could have GWAMM and have no more than 3/50 in HoM. It has nothing to do with HoM itself. Of course that would mean the person intentionally didn’t put a single statue up in GW1, but the possibility is there. GWAMM was maxing 30 titles on a character.

Getting 50/50 in GW1 is actually easier than GWAMM.

Maybe they will make it so you have to buy the HoT expansion to regain access to Hall of Monuments?
I doubt it but who knows?

58 days ago, I bought GW1 and all 4 expansions for it. Today, I got my 30th Hall of Monuments point, yet I cannot claim the rewards.

I genuinely thought I would have been able to claim my rewards by time I finish HoM, but that clearly isn’t the case.

Ive posted several times on the forums, in devstream Twitch chats, and on Reddit asking the same question: “Will HoM be reactivated by the time HoT releases?”. Taking in mind that developers are normally quite good at replying to specific questions, it simply shows they’re concerned it won’t be done by HoT release day.

I just sincerely hope that the devs all know that the people who are constantly asking for updates don’t speak for the rest of us who are patiently waiting. They could be doing some nice things while they’re tinkering around in the Hall of Monuments, and we’ll never know. We’ve had more updates than some people who have been waiting for other things, and of course the expansion is taking more of their resources. That’s to be expected.

I for one am grateful that we’ve had as much communication as we have, and will continue to work on my Hall of Monuments as I have been. Whenever it does come back, it’ll be awesome and we’ll all have a lot of stuff to open up, like our birthdays. or winter holiday of choice. That’s all we really need.

This bug isn’t like other bugs…. the reason people are angry is because it took months to years to get through HoM in GW1… that took dedication… some of us, when we bought GW2 where excited because our patience dedicated to HoM would be rewarded… then you find out there is a bug… a bug that has already been going on for a while and you are forced to be patient longer, watching them advertise HoT like there is no tomorrow, offering non-detailed information on this bug that effects thousands of players who spent enough time and money on ArenaNET already… it affects players in a different way than other bugs…

SInce a certain made such a long response (namely Lunacy Solacio.6514), I will make mine short & sweet.
If this fix is so “risky”, why did they break it in the first place? They expect their players to “play by the rules” and they should as well.

To be honest, with all the hype of HOT and Dev. team being so “hush hush”, I’m not expecting the relaunch of the HOM till the release of HOT (if they remeber about it at all). I have just lost faith.

AmandaG.2063:

SInce a certain made such a long response (namely Lunacy Solacio.6514), I will make mine short & sweet.
If this fix is so “risky”, why did they break it in the first place? They expect their players to “play by the rules” and they should as well.

To be honest, with all the hype of HOT and Dev. team being so “hush hush”, I’m not expecting the relaunch of the HOM till the release of HOT (if they remeber about it at all). I have just lost faith.

The “fix” is not risky; it’s apparently already done. The remaining work is to finish a script that reverses the unearned rewards without doing anything else. It’s easy to change a “flag” or "setting on an individual account. It’s easy to do it for 40 accounts. However this work requires a script that touches every single existing account, perhaps over 4 or even 5 million at this point. That means testing all sorts of other things that could be related to the way in which the points accrued or when they did.

The fact that this got bugged in the first place means there is some sort of unintended consequence of some other change (probably for HoT and its collections) and they have to ensure that there isn’t yet another unforeseen issue.

That’s what makes this tricky.

Look at it from their point of view: it would make their lives so much easier if they could get this done and out of the way. It would be a high profile win on a 4-month old issue, that disproportionately affects incoming newish players and returning veterans, the very players they hope that will buy HoT.

Here is an easy thought. ANet should have an idea of the accounts that are “bad” and the accounts that are “good”. Would it be possible to turn on a flag for those that are “good” and leave those that are “bad” off till the fix was complete?

Then they can literally take as much time as they want to “get it right” and not affect those players who spent the time and did it by the books.

I dont need him to come back and say its not done every day. But if someone is constantly working on it and still not done then i imagine stuff has happened to prevent the fix from being rolled out. Would it be so hard if once a week or so he told gayle to say something like: Hey guys thought i had it this time but about half the accounts i tried it on lost all the achievements they ever got, Back to the drawing board. Or Hey guys i just finished working on it to stop that whole removing all your achievements bug and will start testing this new fix tomorrow. I mean i would be surprised if it took more than 3 minutes to send an email like that to gayle.

Illconceived Was Na.9781:

AmandaG.2063:

SInce a certain made such a long response (namely Lunacy Solacio.6514), I will make mine short & sweet.
If this fix is so “risky”, why did they break it in the first place? They expect their players to “play by the rules” and they should as well.

To be honest, with all the hype of HOT and Dev. team being so “hush hush”, I’m not expecting the relaunch of the HOM till the release of HOT (if they remeber about it at all). I have just lost faith.

The “fix” is not risky; it’s apparently already done. The remaining work is to finish a script that reverses the unearned rewards without doing anything else. It’s easy to change a “flag” or "setting on an individual account. It’s easy to do it for 40 accounts. However this work requires a script that touches every single existing account, perhaps over 4 or even 5 million at this point. That means testing all sorts of other things that could be related to the way in which the points accrued or when they did.

The fact that this got bugged in the first place means there is some sort of unintended consequence of some other change (probably for HoT and its collections) and they have to ensure that there isn’t yet another unforeseen issue.

That’s what makes this tricky.

Look at it from their point of view: it would make their lives so much easier if they could get this done and out of the way. It would be a high profile win on a 4-month old issue, that disproportionately affects incoming newish players and returning veterans, the very players they hope that will buy HoT.

So it is my understanding that they are more concerned with the “newish” players than the “veterans” because it is “disproportionate” to their monatary botton line?

I know it’s just business, and money talks……but still an over 4 month now issue with no sign of a relaunch is a MAJOR disservice to thier loyal players and those who “worked the grind” to get all those goodies.

If they are actually working on this issue, a break from the constant HOT updates and a quick update on the HOM would be awesome (or is that asking to much?)

AmandaG.2063:

So it is my understanding that they are more concerned with the “newish” players than the “veterans” because it is “disproportionate” to their monatary botton line?

No, that’s an incorrect understanding, at least as it applies to this situation. Some of the people they hope will buy HoT are veterans; some are GW1 players who aren’t yet GW2 players. Obviously, people who aren’t affected by this bug, well, whether ANet cares about them or not is moot for this particular bug, since these players don’t care much either way if it gets fixed today or next year.

AmandaG.2063:

I know it’s just business, and money talks……

Reputation matters, too. It’s pretty clear that they don’t like noteworthy bugs (of which this is merely one) slowing down their hype train for HoT.

AmandaG.2063:

but still an over 4 month now issue with no sign of a relaunch is a MAJOR disservice to thier loyal players and those who “worked the grind” to get all those goodies.

It’s a miserable inconvenience, not a “disservice” per se. It doesn’t prevent us from playing the game, just from enjoying a certain type of reward.

The thing is, there really isn’t much way to accelerate the implementation. Here’s a situation in which they didn’t change the HoM…and yet the rewards bugged out. So the cause is elusive and therefore the complete solution has to be very careful, otherwise it could trigger a different set of of foreseen issues. In other words, the presence of the original unexpected consequence suggests the potential for others — and my guess (based on the evidence) is that they ran into at least one more such issue, which is why the implementation didn’t happy “soon™” from the last announcement.

AmandaG.2063:

If they are actually working on this issue, a break from the constant HOT updates and a quick update on the HOM would be awesome

I would love that. I’m not holding my breath because (see below), they probably don’t have anyone assigned to do that. It’s my guess that ANet doesn’t have anyone assigned to communicate to the public about bug fixes or minor feature changes, which is why that we frequently don’t hear about stuff that does get fixed.

(Which is unfortunate for situations like this bug and for ANet, who should get credit when they do fix long-standing bugs. That often goes unnoticed because this same setup means we don’t always hear when that happens.)

AmandaG.2063:

(or is that asking to much?)

And, no it’s not “too much to ask” that someone keep us updated about this situation. It’s not asking too much, except that hardly any company in the world sets their teams up to communicate with their users on specific bugs like this. Microsoft doesn’t do it (and arguably they could afford to). Even within companies, people who work in tech often communicate poorly with their colleagues, when all that requires sometimes is picking up a phone or writing a brief email.

Another issue tech people speak “tech” and their customers/users speak English (or French, etc). So people who aren’t used to being cautious with word choice (on both sides) are being asked to do so.

Usually, the only way this happens smoothly & routinely is when the company dedicates a person (or team) of people to serve as “client managers” and that gets expensive — each client manager means one less developer (if not two) and most tech teams think (rightly or wrongly) that it’s better to have more coders/testers and fewer people who aren’t directly involved in producing their product (GW2 in this case).

tl;dr

• Yes, we all — including ANet — wish this was already a done deal.
• Yes, we all — including ANet staff working on this — wish there was appropriate communication on the topic.
• Unfortunately, the first is delayed by unforeseen consequences of seemingly unrelated code changes and the second doesn’t happen because the company isn’t set up to update us about bugs in general (it’s not specific to this one).

Personally, I wish they would be faster and I wish they would learn that it helps their game for someone to stay in touch on notable issues that arise. I just don’t see either changing because we keep coming here to remind them.

AmandaG.2063:

SInce a certain made such a long response (namely Lunacy Solacio.6514), I will make mine short & sweet.
If this fix is so “risky”, why did they break it in the first place? They expect their players to “play by the rules” and they should as well.

To be honest, with all the hype of HOT and Dev. team being so “hush hush”, I’m not expecting the relaunch of the HOM till the release of HOT (if they remeber about it at all). I have just lost faith.

I’m a certain? Cool.

The fix is risky because it’s editing accounts directly. Specifically parts that were not meant to be edited. Even if it works exactly as it should, things could still go wrong. You can read exactly what the devs said yourself as to ‘why it broke’. Chris Cleary stated why. If you want to find the threads, you can click on my name, go to all messages by me, search the page for ‘forum-en’. The links will be on there to dev posts on the subject. I suggest Page 2, but bottom of page 1 right now still will show the link. On one of the links, you’ll need to go to an earlier page than what I linked for the detailed explanation. If you want to see it, it’s there. If not, there is no point in my posting it yet again and making this longer so your reaction will seem to be TL;DR.

Lunacy Solacio.6514:

Dark Jericho.8609:

Scorpius.4532:

Duke Nukem.6783:

i still care…..i want my stygian reaver

That is one of the nicest skins from HoM.

Bump for a response from ANET; this wait is beyond any justification.

I was at 26/50 when this bug surfaced a few months ago, and since then have slowly made it to 29/50, so I too am just dying to have that axe skin. I’ll just keep being patient and progress more with the HoM in GW1, but I’m still worried how this fix didn’t make it into the latest patch. Starting to seem like this probably won’t get fixed until HoT’s release, if that…

It didn’t make it in because it wasn’t done. They have had to make a tool to edit accounts for something they never meant to be edited. They have to make sure they don’t break anyone’s account, because that would be even worse.

And to a prior, there is a point where no matter how many times something is complained about, it won’t make a difference to the outcome. If they rush it, it WOULD break things. Even taking every precaution it would still be risky. So they are testing it on backup copies of accounts to make sure nothing at all breaks. We were told that ~2 weeks ago. We’ve been told repeatedly that it’s being worked on, that it’s almost done, but anyone wanting the skins should prefer it work properly even if it takes another 3 months, than a risk of it breaking even 1 persons account. Should much rather prefer they take extra time to fully test it even if it delays the release longer.

Calm down.

Bunch of diehard whiteknight (you know I’m talking to you) and corporate shill defenses in this thread.

Just another Dev you can’t put enough trust in to make pre-ordering a safe bet.

Anet is hovering just over Rocksteady and Ubisoft on my meter of trustworthy/competent Developers now.

Lauren Kamieniecki.6245:

The Mad King pops in with this pun for the thread:

A Monumental announcement is approaching “soon”

What, no trademark with the soon? That means it will be actually soon? not just soon™? Oh, frabjous day!

Thanks Lauren! I managed to go from 0 to 30 in the Hall of Monuments. Now I’m working on a Legendary Defender of Ascalon (Just because). Looking forward to the Shinies!

Lauren Kamieniecki.6245:

The Mad King pops in with this pun for the thread:

A Monumental announcement is approaching “soon”

Let us hope this is, finally, some good news… Ty Miss Lauren.

+1 for proper use of frabjous