Guild Wars 2

never received back piece story reward for several heart of thorns story steps,
filed in game support request 3 months ago, still haven’t received the part from hearts and minds for the vigil back piece, and recently did not receive the golden whispers buckle from an earlier story step on a different character.

please give me my rewards, and fix this problem.

TallonHunteR.3682:

never received back piece story reward for several heart of thorns story steps,
filed in game support request 3 months ago, still haven’t received the part from hearts and minds for the vigil back piece, and recently did not receive the golden whispers buckle from an earlier story step on a different character.

please give me my rewards, and fix this problem.

submit a ticket through http://en.support.guildwars2.com/

Meta-event reward bug in Auric Basin happened again on a full map.

I thought I wouldn’t have needed to type this, since others alsohad this problem, but apperantly I do. The Prologue is still bugged for me, 3 months after release! I did the Prologue on my guardian, with a friend, and it wasn’t my instance, so I never got to complete it. I got thrown out of the instance, but I have “Enter the Pact staging area.” checked. I am stuck on the story with my main character because of this!

royroiit.2687:

I thought I wouldn’t have needed to type this, since others alsohad this problem, but apperantly I do. The Prologue is still bugged for me, 3 months after release! I did the Prologue on my guardian, with a friend, and it wasn’t my instance, so I never got to complete it. I got thrown out of the instance, but I have “Enter the Pact staging area.” checked. I am stuck on the story with my main character because of this!

Quit the episode, then click restart chapter. If that doesn’t work go to verdant brink entrance waypoint and walk back through the portal to SW.

300+300=300????

3 updates with same name. We finished music GH and don’t see another one to discover.
100+25+30+10+10+10+10+10+75+30+45+50+40+50=495 not 355

“Glide Basic: Need 4,294,967,294 mastery points to master this ability”

I’m a bit confused…

Well, after getting HoT (just today), my client crashed a number of times. It also updated a couple of times. Dialed down the graphics to mostly medium settings and was able to finished chapter 2: “Torn from the Sky” but somehow my experience points still lacked a couple of thousand so I replayed it. This time the experience indicator stays at “508,000/508,000 Experience” and my experience level is still zero.

Nevertheless, I was able to pick up 2 additional Mastery points (from Heartless Pass and Thistlevine Ravine) for a total of 3, but was still unable to spend any of it on Glider Basics as it is locked and because it said: “Need 4,294,967,294 more mastery points to master this ability”.

Is this normal?
If it is, then I better get started before I get too old to play video games :-)

No really, is this normal? Anyone else have anything like this happen to them?

Escort Pact Survivors mission in VB. I escorted all 10 of the survivors alone and I did not get the achievement because of inactivity.

I can confirm what John Fuego.5634 wrote with the only difference being that my game client states that I need 0 mastery points. I have 1 but I can’t unlock Glider Basics.

Also I’ve encountered numerous crashes while in the Heart of Thorns maps. My client crashes (Or rather the image freezes with Sound sometimes stopping as well and sometimes continuing, but the game itself (or rather the .exe) doesn’t crash) as soon as I discover a waypoint or finish an event (as in on acquiring exp from anything else than killing mobs).

Ebonhawke Vista is now unreachable due to an invisible wall and/or geometry bug. This is new in winter updated. Sadly it prevent us from using what would be a great jump off point for gliding.

sleinzelmann.1398:

I can confirm what John Fuego.5634 wrote with the only difference being that my game client states that I need 0 mastery points. I have 1 but I can’t unlock Glider Basics.

Also I’ve encountered numerous crashes while in the Heart of Thorns maps. My client crashes (Or rather the image freezes with Sound sometimes stopping as well and sometimes continuing, but the game itself (or rather the .exe) doesn’t crash) as soon as I discover a waypoint or finish an event (as in on acquiring exp from anything else than killing mobs).

I am seeing the same thing it crashes on any event, achievement, experience gain, or similar procting situations.

Dasken.5670:

sleinzelmann.1398:

I can confirm what John Fuego.5634 wrote with the only difference being that my game client states that I need 0 mastery points. I have 1 but I can’t unlock Glider Basics.

Also I’ve encountered numerous crashes while in the Heart of Thorns maps. My client crashes (Or rather the image freezes with Sound sometimes stopping as well and sometimes continuing, but the game itself (or rather the .exe) doesn’t crash) as soon as I discover a waypoint or finish an event (as in on acquiring exp from anything else than killing mobs).

I am seeing the same thing it crashes on any event, achievement, experience gain, or similar procting situations.

Glad it’s not just me. I hadn’t started playing HoT until today so I wasn’t sure if this was a new bug or something I would have had weeks ago. Crashed three times now, seems to be when something happens, like an achievement, discovering a PoI, etc. Only in HoT zone so far.

Seeing that it’s apparently not just me having crashes in HoT zones: My game doesn’t crash every time I get an achievement, discover a waypoint or finish an event. I’d say every 3 or 4th event/waypoint/etc. I finish I get a crash. And again not crash in the sense that windows reports that Gw2.exe doesn’t respond anymore. The game freezes and I have to kill the process manually.

Reporting same thing as Sleinzelmann re: HoT crashes. Screen freezes on discovering new wp, for example, sound continues. No report is generated, I have to manually kill process as well. Have been using 32 client, switched to 64, same thing and also did a clean reboot. Same thing still happening.

I also bought the HoT expansion today. Got the AP, and all the exp required to unlock the Basic Gliding but it remains locked, similar to posts above. Related to the new patch today?

Story: Awakening.
I have a problem with obtain the troll slave. I can’t reach that thing cause area around this is blocked.
http://i65.tinypic.com/20fcbie.jpg

Just like Firefly.6014 I just activated my expansion yesterday and i’ve been getting constant freezes in everywhere i can get experience in HoT map, i never got any freezes such as these in core maps also have problem with exp bar i need for gliding. I tried the x64 client too tried to repair it, none worked out. I am using Windows 8.1.

I am also experiencing crashes. Purchased Heart of Thorns yesterday and in the new map I am roaming the area and after a few minutes I keep crashing. Never experienced this in the vanilla game.

I’ve been experiencing the exact same thing as the people above me ever since the new patch hit. I’ve repaired my client 3 times, restarted my computer and even gone as far as running it in compatibility mode for windows 8.

I believe it’s this patch… my friend and I have been playing along side by side, our computers are powerful enough to handle the game just fine outside of HoT content on Ultra/High graphics, so it is not a memory leak.

The same glitch occurs for me on my experience bar for gliding/mastery, where it fluctuates to random little numbers every time I get some experience ON TOP OF WHICH – every time a get a big boost of experience from an event or a quest done, my entire game freezes and crashes.

And it’s not coincidence either, our clients crash at the literal exact same time during these little events while we’re talking on skype – so it’s clear that this is an in-game issue.

… Please sort this out .. I just want to get my gliding in Tyria and get my Chronomancy unlocked ; ;

EDIT:
My friend and I both use Windows 10, while our other friend who is levelling with us uses Windows 8 and is not experiencing any issues.

Game freezes everytime I open a new Waypoint, Point of Intrest, Vista, Hero Challange, mastery Point etc. Even events freeze it. Outside of HoT everything is peachy and puppy dogs and rainbows.

Figured I’d chime in with the crashing in Windows 10 at discovery locations in HoT, or anything with the shiny effect when you achieve it.

64 or 32 bit client doesn’t affect it either so assume it’s something from the patch.

I just posted the same thing in another thread, figured I’d add my voice to this one as well.

Same deal, Windows 10, both 32- and 64-bit clients. Freezing in HoT areas whenever anything noteworthy is achieved.

On top of that, I am unable to unlock gliding despite having enough exp and mastery points.

I know I am not the only one as I’ve seen it reported on reddit, unofficial forums, and official forums.

I just want to spread my wings and fly(-ish)!

While probably inadvertent given the size of the 1/26 update, the poison lore gate to “Sign Cutting” is back in place. I don’t necessarily have a problem with gating the story missions, I do when it doesn’t make sense. There’s no place in the story where poison lore is required to continue, and a level 4 of 6 mastery level is out of place with the rest of the story requirements.

Piteero.7418:

Story: Awakening.
I have a problem with obtain the troll slave. I can’t reach that thing cause area around this is blocked.
http://i65.tinypic.com/20fcbie.jpg

Same problem.
Can’t reach the troll slave, ‘cause ’invisible wall’

I am having the same issue as many other users with the crashes when doing anything in HOT and not being able to unlock Gliding.

I’m having stability issues just a little ways into HoT. It started showing up in Verdant Brinks after I had made my way to the Jaka Itzel waypoint. That’s where it first froze on the waypoint lighting up. Before then I had no issues after several hours of playing in the older parts of the game. The game will predictably freeze when I hear the sound and see the shimmer/lighting starting on hitting a waypoint or when something appears on the right with the sparkle after killing a few enemies. It’s really odd since I haven’t run into it at all until the map change. It also didn’t happen during the intro missions where Ritlock shows up. I ran -repair last night and tried it this morning, but it still happens. It never seems to be when I’m just walking around. I also tried the 64-bit version to no avail. I’m on Windows 10 w 8GB of ram and a Radeon HD 7700 series card.

I can play the old maps fine but doing events or finding new waypoints and such in HoT causes the game to freeze. I just unlocked the heart of thorns maps as well.

same here i freeze on hot when i do anything in there

Unable to progress further in the HoT storyline. Says I need over 4,000,000,000 mastery points to unlock basic glider. Have the Exp bar maxed and have 3 mastery points. I know it is already been said but just wanted to add my bit to it as well.

There’s an invisible wall blocking the path to Stronghold of Ebonhawke’s vista on Fields of Ruin. Nobody can reach it.

every time i go to the HoT map i will be there for about 5-10 mins and then it will freeze and i have to shut my comp down to close it or do anything on my comp ive tried repairing it, lowering my settings, updating my drivers, uninstalling and reinstalling and uninstalling again and reinstalling with the 64 bit ver but nothing works and it only crashes when im in the HoT map i can play in the old map for as long as i want

Same here for me, every time I go in HoT map and try to finish some of the missions there I get crash, even unlocking waypoints is doing this…

Please fix this, as for PC specs I think there should be no issues with that, but I hope it will provide you with some insight into issue.

i5-6500
16gb RAM
R9 390
Windows 10

All drivers are up to date.

Hope this helps, and you manage to fix it soon.

I’ve been playing guild wars since beta and had 0 crashes. I tried playing the expansion areas today and whenever I complete an event, talk to certain NPCs, or try and progress story, it freezes. I tried on my laptop and the same thing happens. I am not able to send a bug report because my entire machine just freezes and I have to restart the computer/laptop.

If it matters: Elementalist (Tempest), Asura – All these problems happening in Verdent Brink

Things I have tried:
- Changing the graphic settings to minimum
- Since my laptop is 32 bit and my computer is 64 bit, I tried using the 64 bit beta on my computer and that did not fix the issue. The point of my laptop having the same issue is just to address the fact that the problem doesn’t seem to lie in my processor.

If you need any other information, just let me know.

Same here, each time I claim a POI, waypoint, hero challenge or so on in Verdant Brinks the game freezes. I must return to Windows kill the process and restart.
Same for my wife playing with her laptop.

If it matters me playing an Elementalist Silvary, she’s playing a Mesmer Silvary.

It’s our first day with HoT. Bad timing for us…

Being a programmer myself, I’m usually pretty okay with other software experiencing bugs and in light of the HoT crashes and me not being able to Glide because of the issues mentioned above, I understand how challenging it is to manage bug-fixes and customer satisfaction.

Like I said, I’m usually very calm about these things, but knowing that I’ve paid $99 bucks, like other people before tuesday’s patch, and seeing happy folks gliding away in Divinity’s Reach, Lions Arch and just about anywhere else in Tyria —- AND not hearing anything from ArenaNet acknowledging this —- is leaving me a bit dissatisfied.

Anyway, i’ve created a new Revenant character from scratch to see if this issue only happens with legacy characters but knowing I’d have to spend a couple of days solid just to get to HoT chapter 2 is getting on my nerves even more.

It wouldn’t have bothered me as much if EVERYBODY couldn’t glide in Tyria just yet.

Game crashing anytime anything of note happens (gold badge on events, waypoints, vistas, etc) in Verdant Brink. Using Windows 10.

It’s annoying, to say the least. I would love to enjoy HoT, but the crashes prevent me.

Please fix this, ANET, I want to glide! I see everyone in Central Tyria gliding about, and I’m envious. Plus I want to progress in the HoT Story with my Dragonhunter.

Here to say that Verdant Brink is also crashing for me and my love anytime I get anything large exp wise. (PoI, Vistas, Waypoints, Event ending, etc.) So we are unable to progress through HoT story line. Or get gliding (Which is what made me buy the $50 dlc.)

I just need a “Hey guys we know about this problem we are currently working on it!” Just so I feel like it won’ take 50 years before getting fixed.

Lost Precipice Guild Hall: Workshop lumber node upgrades

The Hard Wood Logs upgrade adds nothing
The Elder Wood Logs upgrade adds Hard Wood Logs (and requires Hard Wood Planks to build, which is inconsistent with the requirements of the other node upgrades)
The Ancient Wood Logs upgrade adds Elder Wood Logs.

My game freezes entirely to the point where I have to restart my system in order to further use my computer. This happens every time I clear an event in HoT and every time I discover a waypoint, point of interest, or any other map related item that grants experience.

A couple of things:
First, (I’m sure this one is on here somewhere but just in case…) you cannot advertise in LFG unless you are out of a party. (Real bummer when someone leaves your fractal group…)
Second, after the last patch I have had constant ping spikes to 3k+ (I usually run around 20) and often after them I get pushed to character select. After loading back in I find myself either in a random part of the map I was on or at the starting area of Lion’s Arch. The spikes are random. I tested if it was a problem on my end and sadly it is not, or I’d be able to do something about it. :(
Also, I keep getting a random popup that says something about not being able to load character data? However I am still able to play the game with that popup and nothing happens when I close it.
Other than these, everything runs pretty smoothly. :)

Firefly.6014:

Reporting same thing as Sleinzelmann re: HoT crashes. Screen freezes on discovering new wp, for example, sound continues. No report is generated, I have to manually kill process as well. Have been using 32 client, switched to 64, same thing and also did a clean reboot. Same thing still happening.

I also bought the HoT expansion today. Got the AP, and all the exp required to unlock the Basic Gliding but it remains locked, similar to posts above. Related to the new patch today?

A lot of us are having these HoT Verdant Brink glitches it happens when anything activates, Waypoints, points of interest, events, level ups, significant xp boots EVERYTHING. Its also happening in guild halls. I cant even discover the waypoints…

Why isn’t there a dev in this thread. forget all the minor glitches, a lot of us CANNOT PLAY THE GAME. This is ruining PVE….

Where is Gail and Collin…

:) It should be noted that this crashing problem within HoT has been fixed, at least for me. The mini hotfix patch that was prompted around 24 hours after the patch dropped fixed it completely. However, my mastery bar/points are still wonky and telling me I’m stuck at 90%, but I did two huge events and did not crash. Hopefully the experience bar will fix itself over time as I finish content and gain levels.

Thank you Arenanet!

EDIT: Still can’t put in mastery points or use gliding unfortunately.. will update once I get more levels ..

EDIT 2: Unable to earn any mastery points on any track… completely screwed now.. Gonna have to enter a support ticket..

I’m still freezing whenever I discover anything in a Heart of Thorns map. I also learned that its tied to my account and not my computer. I tried playing in Verdant Brink on my boyfriends computer who has been playing HoT with no issues and I’m still freezing on his PC whenever I discover waypoints etc.

My game completely freezes whenever I discover something, or gain xp in Verdant Brink.
I’m also unable to complete Glider Basics while at the max amount of xp.

I have just bought HoT and have been exploring its new areas for a while. I have played only one part of the Story but now when I walk around a HoT exclusive map to get experience for the Gliding mastery, the game freezes after a few minutes in game. This does not occur when I walk around Central Tyria. Any thoughts? Or is this a common bug that needs to be fixed. Because like this, my purchase of the expansion has no use to me

Thank you in advance

The game freeze everytime when I open a new Waypoint, Point of Intrest, or complete the event in the Verdant Brink. How can I fix this and it freeze only in this map.

Just reporting that I’m still having issues since the latest patch yesterday: Game freezes, audio keeps playing, have to kill manually when hitting a POI, Waypoint, or get a reward/complete an event. Also noticed my bar is sitting maxed out. Running Windows 10, AMD Athlon II X2 255 Regor Dual Core 3.1Ghz, ASUS Radeon HD 7790(1GB 128-bit GDDR5), 6GB ram.

I no longer get freezing issues since patch but, i am still unable to get glider basics to progress in game im stuck at max exp, it says i need 4,294,967,295 mastery points more to unlock the basics…

Please start refunding money for this expansion if you don’t intend to fix computer freezing issues in new area.

just bought the expac yesterday, cant play the area, can t get gliding ……. cant find anything being done for the issue?