Guild Wars 2

An update for the Terranova guild on Gandara, I can now edit ranks in the guild, but nothing more. Still unable to use influence, raise other people’s ranks, and set message of the day.

Server : Darkhaven
Guild Name: Risen Anarchy [RA]
Known issue so far as tested today
Unable to access Guild Bank even though Guild Stash research is completed 4 days ago and permission is set correctly.
Same thing happen to Guild Emblem Template.
Guild Armorer Contract queue is completely disappear from Queue and 500 influence is gone with it.

Server: Isle of Janthir
Guild Name: Sentinels of Orr
Research Architecture Level 3 queue completely disappeared from Queue and 5000 influence is gone with it.

Edit: also can’t access the guild vault from the actual Lion’s Arch, but it works from the overflow

Server: Ehmry Bay
Guild: Middle Earth Adventure Team

I am the Leader (Dazy) of the guild. I purchased the Unlock for the Guild Emblem Template. It has been built and shows as Unlocked in our Upgrades however when I go the the Guild Registrar to design the Emblem the option is unavailable. I logged in and out of the game but no joy. A side effect is when talking to the Guild Armorer it says our guild does not have the ability to use the Emblems.

Aside from a few bugs, absolutely loving the game!

3040:1002:3:1930:101
The code in the title is the code error i get when I try to join a guild. Any help would be appreciated.

Server: Desolation
Guild: Bladedancers

3 days ago i noticed that my guild tag has changed, i reloged after some time and found my self out of the guild. Im guildless since then. My guild mate tells me that i’m in the guild, only not representing it. That same guild mate says that the guild interface shows totally different name for the guild anyway. Other 3 guild mates I have contact with have the same problem as I do.

Server: Crystal Desert
Guild: Anonymous Random Friends

I can no longer access Guild Bank/Armorer/Weaponsmith.

I’ve recently done a server hop back and forth to get around a Skill Quest bug to get my 100% map completion which may have attribute to that.

I just want to say that the way you’re handling this thread, Cameron, is really amazing and is a great example of how support-development teams should work.

Cheers to you and to ArenaNet.

Sorry, I just found this posting page for Guilds.

I am not receiving influence. I have earned 12 today and received none. Follow the link below for more details.
https://forum-en.gw2archive.eu/forum/support/tech/Not-receiving-Influence/first#post78600

My Guild:
Guild: Dungeon Adventures
Home World: BlackGate
Guild TAG: DnD
Politics I, Economy I, Architect I
Influence: 460 (should be around 540ish)

I have not tried Personal Story influence as I normally do that with my friend and not alone. So I don’t know if that is providing influence.

Sorry if this sounds like more complaining. I’ve received 2 responces to my support ticket about not being able to change permissions and my guild tag missing. Both times it was the generic guild support message which seems like it has nothing to do with what is wrong. Not sure what to do.

Andres.8513:

I just want to say that the way you’re handling this thread, Cameron, is really amazing and is a great example of how support-development teams should work.

Cheers to you and to ArenaNet.

I agree actually. Even if I’ve sounded sour – which I’ve tried not to – I’m really impressed by the level of humanity Cameron and Anet has portrayed. A seriously refreshing pace of things in the internet world.

Thanks for the update :-)

I guess I should be happy I have my guild, hehe ;-)

I am happy to say that we just got our guild back! The Wolf Claws thank Cameron and all the people that worked on the issue from the bottom of our hearts!

Currently the only place our guild can access either the Guild Bank, or Armorer is in Lion’s arch.

We have tried Divinities Reach, as well as Hoelb…with no luck accessing them from either location.

REINCARNATE [REIN] on Fort Aspenwood is back! Woot!!

On behalf of my guild I would like to give thanks, hugs, and cupcakes to Cameron and any other Anet staff who worked on this problem. Nicely done…good luck with the rest of the guild issues…

Nicely done Trinigamers [TnT] guild is back in business!

CameronDunn.6473:

I have some good news. We found a common problem across a lot of the guilds, and we wrote a tool which will loop over them and fix them up.

We tested it on a couple of guilds first and PM’d the people who contacted me about them.

This fix will help people whose guilds have totally disappeared – and we think that it won’t help everyone who is in this situation. But based on our reports, it should help most people in this situation.

The tool will take about an hour to run over all of the guilds (there’s a LOT of guilds :-).

Please let me know whether your guild re-appears after an hour or two. And accept my apologies in advance if yours isn’t one of the majority which we expect this to fix.

Cam

PS This won’t fix other guild-related problems, just ones which have disappeared. We’ll fix the other problems too, I just wanted to focus on the most serious problem first.

Thanks so much! I’m glad that we got everything back and didn’t have to restart or anything. The folks at [Kina] thank you!

Maven [MVN] is up and running again. Thanks for the work, good luck with the rest.

The Guild I am part of last night attempted to do the Guild Workshop upgrade. It was paid for and had started the countdown….. When I logged on this evening it had reset to not be upgrading and the influence gone. However it does say that it has been started in the record logs.

Server: Darkhaven
Guild: Time Lords Online
Person doing upgrade: Reitha
Upgrade Name: Guild Workshop
Date: 11/09/12 +8 Timezone
Loss of influence points: 500

Fixed for me. I like how Anet can run these fixes without any server down time. That’s some nice new tech there. Cameron, give me an address to send some beer.

good news, guild is back. thank you to all the Arenanet folks for getting it back.

bad news still cant use most of the guild functions and the 40 silver worth of influence i bought hasnt shown up yet:( I know you’re working on it and appreciate that but will i get the influecne or money back? one of my fellow guild members used a tome of influence and it is gone too.

I’m assuming this is where this goes. As much as I’d like to read through all the posts and make sure this hasn’t been given some sort of manual fix or something, 17 pages is a lot, haha.

Anyways, I’d had issues with representing guilds and guild-related NPCs acknowledging that I was in them, but now that’s all fixed. Unfortunately, I can’t join any guilds now. I’m in three, but I know I can be in at least one more because I just left one that nobody ever represented. That said, there’s an invite waiting for me that I’d really like to accept.

I’m playing on Sorrow’s Furance, and the one guild I’m wanting to accept the invite for is Into The Mists. Not sure that it’ll be important to know the guild name specifically since I can’t accept any of the invites at all, but if you can only fix one I hope it’s that one xD

CameronDunn.6473:

Ok, it’s great to hear that missing guilds are coming back online. Phew :-)

We are still working on the remaining problems also – we’re doing an update tonight which will give us a lot more information about what’s happening. After that we’ll know more.

For now, switching between maps will fix some (not all) of the problems with using guild functions.

Thank you all for your patience.

Cam

The Knightwatch [KW] Jade Quarry is still not working.

I am unable to receive any guild invites. I even made a guild to see if I was in a wrong window but it worked. My friend keeps sending them but they do not show up. I tried going to the guild master and see if it would pop up there and it still didnt.

CameronDunn.6473:

I have some good news. We found a common problem across a lot of the guilds, and we wrote a tool which will loop over them and fix them up.

We tested it on a couple of guilds first and PM’d the people who contacted me about them.

This fix will help people whose guilds have totally disappeared – and we think that it won’t help everyone who is in this situation. But based on our reports, it should help most people in this situation.

The tool will take about an hour to run over all of the guilds (there’s a LOT of guilds :-).

Please let me know whether your guild re-appears after an hour or two. And accept my apologies in advance if yours isn’t one of the majority which we expect this to fix.

Cam

PS This won’t fix other guild-related problems, just ones which have disappeared. We’ll fix the other problems too, I just wanted to focus on the most serious problem first.

Thank you, my guild has be reappeared too. However just a small question, will we be reverting to the amount of influence before the bug which made the guilds disappear? As some of our members could still see the guild (albeit it had it’s name changed but everything else – roster, influence, tag was the same) we managed to get screenshots of the amount of influence.

Also as I setup a temporary guild during the time is there any way of influence transfer or will the past few days of been a waste (only in terms of influence – of course playing GW2 is never a waste :P)

Thanks.

CameronDunn.6473:

Ok, it’s great to hear that missing guilds are coming back online. Phew :-)

We are still working on the remaining problems also – we’re doing an update tonight which will give us a lot more information about what’s happening. After that we’ll know more.

For now, switching between maps will fix some (not all) of the problems with using guild functions.

Thank you all for your patience.

Cam

The guild info is:
Guild: Scouts of Tyria [SoT]
Server: Yak’s Bend
Leader: Jaxx Skraxis (Jaxx.5984)

I just checked and am able to see and represent the guild again. Also am able to do the guild functions like making a new member rank and accessing the guild bank. However it looks like we either lost a bit of influence or it was rolled back to just after we used most of it for a build, as I remember being in the neighborhood of 2,000 influence instead of the 96 I’m currently seeing. Not sure if there can or will be anything that can be done a bout that but it would be nice. Anyway it’s good to be able to represent my guild again, thanks for all the work on this issue.

CameronDunn.6473:

I have some good news. We found a common problem across a lot of the guilds, and we wrote a tool which will loop over them and fix them up.

We tested it on a couple of guilds first and PM’d the people who contacted me about them.

This fix will help people whose guilds have totally disappeared – and we think that it won’t help everyone who is in this situation. But based on our reports, it should help most people in this situation.

The tool will take about an hour to run over all of the guilds (there’s a LOT of guilds :-).

Please let me know whether your guild re-appears after an hour or two. And accept my apologies in advance if yours isn’t one of the majority which we expect this to fix.

Cam

PS This won’t fix other guild-related problems, just ones which have disappeared. We’ll fix the other problems too, I just wanted to focus on the most serious problem first.

It can proudly say it was successful for my guild! It is now back for everyone and we can access it with no problems.

My VERY SMALL Guild in BlackGate “Prometheus Evictorious” [PRME] , upgraded to Architecture 2 to get to the start of Guild labeled armor and weapons. It was purchased, qued, finished, but still shows us at level 1? 1,000 pts for a small guild is alot to lose. can u please let me know if this can be fixed? Thank you for the best MMO in a VERY long time.

Evictorious Matadori – Blackgate

EDIT: Our Guild after last patch did reflect the proper influence and upgrades. TYVM to all of the team behind GW2 and cheers to Cameron for keeping us alive with information, so we feel we are being heard and appreciated. Its a large step in the right direction for keeping players…..PLAYING!!

CameronDunn.6473:

I have some good news. We found a common problem across a lot of the guilds, and we wrote a tool which will loop over them and fix them up.

We tested it on a couple of guilds first and PM’d the people who contacted me about them.

This fix will help people whose guilds have totally disappeared – and we think that it won’t help everyone who is in this situation. But based on our reports, it should help most people in this situation.

The tool will take about an hour to run over all of the guilds (there’s a LOT of guilds :-).

Please let me know whether your guild re-appears after an hour or two. And accept my apologies in advance if yours isn’t one of the majority which we expect this to fix.

Cam

PS This won’t fix other guild-related problems, just ones which have disappeared. We’ll fix the other problems too, I just wanted to focus on the most serious problem first.

I bow in respect to your dedication on this issue and for taking it as seriously as we do. My guild is back and intact and you and everyone you needed to involve have the gratitude of myself and my members. (A cheer goes up for Cameron Dunn and the Unsung Heroes!)

3040:1002:3:1930:101
I’m in the same boat at you, here. It seems that it happened not too long ago.

I cannot access the guild Armorer, despite being able to purchase from him before. My rank and rank permissions in my guild have not changed. When attempting to talk to the armorer he just says that my rank does not have permission to display the guild emblem. Even though my rank supports it as well as we have the armorer contract.

Conquerors Of The Void ~ Anvil Rock

server: Maguuma
guild: The Anti Guild
tag: [tag]

• using a letter of commendation did not increase influence.
• leader can’t change any permissions other than set ranks.

guild: Unhuman
tag: UH
server : jade quarry

guild still missing here, 3 hours or so after the announce of the Tools. i’ll check back tomorrow morning.

The best advice that I can offer to anyone here who seems to not be able to access ANY guild functions (including storage, upgrades, and permissions settings) is to go to a different zone. Some maps (such as Lion’s Arch on my server, Yak’s Bend) are bugged so that none of these functions work. However, if you are in one of the overflow servers, an instanced story quest, a lucky zone that works, or a dungeon (instanced), you should be able to access most of the guild functions just fine.

Hello,

I didn’t exactly know where to post this, but I added 2 upgrades (Politics Rank II, Guild Emblem) to the que only to have them disappear 5 hours later. They’re greyed out in the upgrade list, but the ‘Add’ button is still there.

THX for fix. We’re back.

Pracomor (Seafarer’s Rest).

ps: We have 2 unknown Members in guild list, but that’s no problem

Guild name: The Ender [End]
Server: Far Shiverpeaks

It seems we’ve been quite lucky when it comes to guild issues, we only have the “usual” Influence issues.
Sometimes we get Influence for when we complete events/personal storyline, sometimes we don’t.
Sometimes we get too much Influence for being online at those attendance checks, sometimes we get too little.
It’s a tad bit frustrating, but it’s nothing we’re about to go HULK MAD HULK SMASH over
Keep up the good work!

Server: Aurora Glade
Guild: Order Of Ishap [OOI]

Unable to Access Guild Stash, completed over 1 week ago not able to access for the last 4 days. NPC says don’t have access or don’t have Guild Bank – Permissions have been checked, however just noticed that out of the characters I have 1 character can access the Guild Bank, so it seems to be character based not guild – have checked permissions again.

It’s strange my Asura character can access the Guild Bank no problems in Rata Sum fine all other characters can’t. Fellow members can’t either – characters created before and after the guild bank was available have no access either.

Guild name: Knights of Armoured Assault [KAA]
Server: Ruins of Surmia
Rank: Leader

Our guild is back, thanks for fixing it.
Guild name: Knights of Armoured Assault [KAA]
Server: Ruins of Surmia
Rank: Leader

Our guild is back, thanks for fixing it

Our influence has been reset to 0, while we were saving for a big upgrade. Other guilds will probably have the same question: Could we get some sort of bonus influence to fix that what we have lost? In our case it’s 3000/4000 influence, excluding what we would have gotten in the last 3 days (1000 influence per day, 3000 in total).

Maybe go through the same loop again, and give everyone at least something.

Hello. Hope this is posted in the correct forum.
I have created a guild this evening, but am unable to edit ranks, change member’s ranks, purchase any upgrades, set the message of the day, ect.
It’s almost as if I’m not the leader since I cant change anything at all.
I’ve also used my C.E. Tome of Influence, got a progress pop up stating I’m at Tier 3/5 for Influence earned (1000), but the guild never got it.
My first member used her Tome of Influence and that one worked just fine.
Wondering where mine went, and why everything seems to be greyed out.
Guild name is Night Merch
Server name is Sorrow’s Furnace
Any help would be greatly appreciated.
Thank you.

I used my Tome of Influence from my Collector’s edition and my guild did not receive any influence at all from the Tome. Please fix this.

Server: Piken Square
Guild: Cristo Trade Consortium

Last night I bought the +100 guild influence drinks twice from the guild promoter. My silver was gone and the yellow swirly thing flashed through my screen, I also gained an achievement for adding influence to the guild, but when I checked the guild tab: no influence was added and no mention of it in the guild history log.
I tried the +10 influence drink to try it out again this morning and that worked, the influence was actually added and showed up in the history log. However I’m still 200 influence short from yesterday. Either that or 40 silver. I’d appreciate it if this could be fixed.

Influence counting issue: I have 8 alts in a guild, all representing it. Sometimes the system adds 40, sometimes 30 or 50 influence for daily logins. Sometimes events add influence, sometimes not.

I’m afraid our guild still hasn’t returned yet… =(

Guild: Silver Wolves
Tag: SW
World: Ring of Fire
Rank: Guild Leader
Leader Name: Lucas Farrell (username: Reynardus.8150)

Do you think it will be possible to fix the problems with the guild that haven’t returned?

Server: Abbadon’s Mouth [DE]
Guild: Sapere Aude Incipe

Despite being the leader of the guild I can’t access the guild armorer, even though I researched it. The NPC always tells me that my guild rank doesn’t have the permission to display the guild emblem.
Another problem is that a friend of mine doesn’t see the guild emblem in the guild window, even though he’s a member and is also representing the guild.

Server: Abbadon’s Mouth [DE]
Guild: Team Live

Same problem as above, I’m an officer and we have a guild bank, emblem and armorer contract. I have access to those features in my rank but the guild bank npc tells me we don’t have one and the armorer tells me my rank doesn’t have access. Emblem shows fine in guild panel. Also, I can’t claim anything in WvW, though there’s no error dialog from the npc (neither that we already have claimed something nor that my rank can’t claim)

Problem seems to have fixed itself, after zoning to Lion’s Arch from Divinity’s Reach (where it didn’t work) it works again. Although I already had the problem in Lion’s Arch a couple of days ago too.

Circle of Kakis on Darkhaven server.

We have 3 members ranked Leader. One of the leaders had his account hacked. We cannot demote nor kick him from guild.

The issue is same ranking members cannot do anything to each other. This might post some issue if there are needs to remove leader.