Current Issues:
There is currently an issue where completing certain story steps as part of a group can change the path of your character’s story if you are not the story owner.
While we’re still working on identifying the underlying issue , we do know that the bug is triggered by players completing story missions as a group that include making a big decision or completing story missions as part of a group that check for the decisions you’ve made.
We will continue investigating this bug, but in the meantime, if you want to play it safe and lower the chances of running into this while doing group story, here are the quests you should complete solo (these are the story steps we’re aware of; there may be others).
— Chapter 5 —
- Skritt
- Set to Blow
- Ogre
- The Lost Chieftain’s Return
- Grawl
- Attempted Deicide
- Quaggan
- Evacuation
- Hylek
- Unholy Grounds
— Chapter 7 —
- Forging the Pact: [3/13 update] The bug causing this issue has a different cause than the other ones listed. We are working on a potential fix for this issue to prevent other players from encountering it.
- The Battle of Fort Trinity
Unfortunately, if you’ve already run into one of these issues, we cannot reset your progress or change your existing story path.
The problem is that there is literally no difference between a character who intentionally picked the Vigil and one who got sent there by the bug, so there’s simply no way to automatically fix affected characters. Our CS team does not have the ability to change your current quest or order, either, so it’s not something that we can manually fix on a case by case basis, either.
We will continue to monitor and update this thread as information comes in and changes are made. We apologize for the to those affected by this bug, and thank you for your patience and understanding while we work to resolve these issues.
Past/resolved issues:
- Initial bug: Players skipped 18 levels of personal story content after completing “Kellach’s Attack” in a group.
- Resolution: Affected players were reset back to the personal story step they were on before the skipped content.
- Initial bug: Players who completed the story step where an order is chosen as part of a group ended up as part of the Vigil by default.
- Resolution: This cause behind this issue was fixed in the 10/22 patch; it should not reoccur. Unfortunately, we have no way to retroactively fix this for players who have already been affected for the same reason we cannot fix the other issues listed in this thread.
— Live Response Embed —