Client Crashing constantly [Merged]

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: NiloyBardhan.9170

NiloyBardhan.9170

I wish they’d rather fix the kittening bugs than releasing new contents (yay, more bugs).
OOM crashes was never a thing before the 23rd patch but now (especially after yesterday’s patch), its making the game unplayable. I’m a 32 bit user and the gaming experience since HoT released has deteriorated exponentially….

14 80s – Niloy Bardhan (warr) ¦ Cute Asura Niloy (guard) ¦ Madhumita Bardhan (ele)
“Owner of the rarest items in Tyria” Legendary collector 8/5 – 300% base MF
Yak’s Bend website – yaks-bend.enjin.com (temporary) #YakForever #YB4LYFE

Client Crashing constantly [Merged]

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Posted by: sidecarpilot.3468

sidecarpilot.3468

Same here.
Before HoT i was playing very well in a PC that’s far from high end, with a 32 bit OS.
When HoT launched i started to crash in high populated areas and HoT maps, by decreasing the graphics i managed to stay longer ig but i’d crash at least once an hour.-
With this last patch, i cant even stay in for 1 minute. Its ridiculous.
I mean… we buy the base game, now HoT… to get a broken kitten game?
Fix this ASAP.

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Posted by: Sheratan.5643

Sheratan.5643

New patch new opportunities … for a crash. :-(

Gentlemen, so wrong: the situation has deteriorated a lot … after the latest patch I crash in each map every 10/15 minutes. At the moment the game seems … broken!

Attachments:

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Posted by: JRM.6218

JRM.6218

How can they release something like this? Can they not assume that the game isn’t ready to? Not only they ruin the game, their reputation and customer’s confidence too.

Client Crashing constantly [Merged]

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Posted by: Gecko.3967

Gecko.3967

Crashes and freezes everywhere. Before HoT everything was fine. But now…

Client Crashing constantly [Merged]

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Posted by: Manasa Devi.7958

Manasa Devi.7958

I had no problems before the november 17 patch. Since then I’ve had a few OOM crashes.

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Posted by: Addie.7503

Addie.7503

Hi! Since the update, my client crashes as soon as I do anythin’ inside the game. As it is at the moment, gw2 is therefore unplayable for me. The only thing I notice is graphical glitches when I press M for the big map. This glitches appear as green and blue shades instead of the normal map. Sadly, I cannot screen cap this, because as soon as I press M, it crashes. I’m really upset and I hope this issue will be fixed in the next within hours. Or immediately.

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Posted by: chironex.3729

chironex.3729

well still no answer from arenanet
i’ve sent like a 200 error logs until today and nothing…

Client Crashing constantly [Merged]

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Posted by: Shissa.1826

Shissa.1826

Yesterday’s update…
Ok, maybe things are more stable now…HOOray!?
Downloads, enters the game, 1 minute later weeps in despair…
Nevermind going back to Hearthstone.

Client Crashing constantly [Merged]

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Posted by: Nundar.9701

Nundar.9701

same here… cant play wvwvw now couse of crashes :/

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Posted by: Griever.7480

Griever.7480

me too, its only gotten worse, at the beginning of hot it wasnt so bad, but with these new downdates, its gone from bad to worse.

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Posted by: Ailie.4837

Ailie.4837

Keep hoping…We’ve been suffering since HoT launch of those kitten crashes, and nothing has been adressed for those who, like me, are using a 32-bit pc (actually 64-bit users also keep crashing lol). It’s about time that you come up with a solution Anet, and don’t try blaming our hardware because there’s people with great pc’s who also crash, neither a lack of RAM, processor or Graphic card.

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Posted by: Tungsten Monarch.6058

Tungsten Monarch.6058

Still Crashing, again, most crashes does not load the error report it just ends the program, completely.

  • Crash <—*
    OOM: Heap, bytes=277380,
    App: Gw2.exe
    Pid: 7984
    Cmdline:
    BaseAddr: 00040000
    ProgramId: 101
    Build: 55402
    When: 2015-11-18T16:50:27Z 2015-11-18T08:50:27-08:00
    Uptime: 0 days 0:06:22
    Flags: 0
  • System <—*
    Name: EBONHAWK-PC
    IpAddr: 192.168.1.67 169.254.168.77
    Processors: 2 [GenuineIntel:6:7:6]
    OSVersion: Windows 6.1 (32 bit)
  • System Memory <—*
    Physical: 95MB/ 2558MB 3%
    Paged: 409MB/ 5329MB 7%
    Virtual: 24MB/ 2047MB 1%
    Load: 96%
    CommitTotal: 4920MB
    CommitLimit: 5329MB
    CommitPeak: 4920MB
    SystemCache: 139MB
    HandleCount: 44376
    ProcessCount: 70
    ThreadCount: 1113
  • Process Memory <—*
    Private: 1678MB
    WorkingSet: 1456MB
    PeakWorkingSet: 1466MB
    PageFaults: 1954074
  • Memory Category Usage (Inclusive) <—*
    [Category] [Size(MB)] [Count]
    Root 744.07 1005347
    Art Assets 337.68 19821
    VRAM 318.23 15513
    Programmer Data 307.07 289727
    Anim Import Models 166.09 368
    Anim Import Packfile 166.09 368
    Game 133.97 115693
    VRAM – Gr Postproc 109.82 18
    Content 96.93 37389
    Engine 93.09 137856
    Map Assets 91.80 15015
    Prop Models 89.53 14715
    Prop Packfile 84.82 940
    Uncategorized 76.79 667909
    Character Models 75.43 3639
    Gr 63.11 80358
    Collections 55.70 8859
    Dictionary 53.42 1174
    Composite Models 52.72 1717
    VRAM – Prop Tex 50.48 1799
    Gr Umbra 43.97 642
    Composite Tex Pool 37.89 142
    Composite Tex 37.89 142
    VRAM – DirectX Geo Buffers 30.56 1520
  • Memory Category Usage (Exclusive) <—*
    [Category] [Size(MB)] [Count]
    Anim Import Packfile 166.09 368
    VRAM – Gr Postproc 109.82 18
    Content 96.93 37389
    Prop Packfile 84.82 940
    Uncategorized 76.79 667909
    Dictionary 53.42 1174
    VRAM – Prop Tex 50.48 1799
    Gr Umbra 43.97 642
    Composite Tex Pool 37.89 142
    VRAM – DirectX Geo Buffers 30.56 1520
    VRAM – Composite Tex 26.07 122
    Text 24.26 3348
    VRAM – UI Textures 23.55 415
    Character Packfile 22.35 183
    VRAM – DDI Shader 14.96 10877
    VRAM – Character Tex 14.93 505
    Composite Packfile 14.73 424
    Archive 11.49 62
    Collide Havok 11.34 21832
    VRAM – Gr Img 9.52 7
    Collide 8.32 5093
    VRAM – Gr Shadow 8.00 1
    Audio FMOD 7.87 356
    Audio 7.67 1383

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

  • ClientContextThreadProc Thread 0×18ec <—*
  • Trace <—*
    Pc:0034e0cf Fr:0557f918 Rt:00c5a6f0 Arg:00000000 00000000 0120a58c 000004cf
    Pc:00c5a6f0 Fr:0557fb58 Rt:00c5b447 Arg:00000000 0364ac10 00000010 00000010
    Pc:00c5b447 Fr:0557fb90 Rt:00c52a98 Arg:00000000 0034f609 000005fc 0038d610
    Pc:00c52a98 Fr:0557fbe0 Rt:00687b2b Arg:3c83126f 3c83126f 0557fc70 0471eab8
    Pc:00687b2b Fr:0557fc14 Rt:0068a3df Arg:3c83126f 004ff393 0364b810 0364bc60
    Pc:0068a3df Fr:0557fcbc Rt:004fd31e Arg:0364b810 00000002 00000002 00000010
    Pc:004fd31e Fr:0557fd38 Rt:004fe522 Arg:3a4a5470 01d12221 0f08b0b5 00000001
    Pc:004fe522 Fr:0557fd78 Rt:004fcaf1 Arg:03604e10 02018998 0034f788 00000000
    Pc:004fcaf1 Fr:0557fd98 Rt:004a10b0 Arg:03604e10 0f08b01d 00000000 02018998
    Pc:004a10b0 Fr:0557fdd0 Rt:004a11d8 Arg:00000000 0557fde8 7702ee6c 02018998
    Pc:004a11d8 Fr:0557fddc Rt:7702ee6c Arg:02018998 0557fe28 77273ab3 02018998
    Pc:7702ee6c Fr:0557fde8 Rt:77273ab3 Arg:02018998 76d1be71 00000000 00000000
    Pc:77273ab3 Fr:0557fe28 Rt:77273a86 Arg:004a115c 02018998 00000000 00000000
    Pc:77273a86 Fr:0557fe40 Rt:00000000 Arg:004a115c 02018998 00000000 00000000
  • Thread registers <—*
    eax=0557f48c ebx=0557f8d4 ecx=0120a58c edx=0557f8d4 esi=7701f26a edi=00000000
    eip=0034e0cf esp=0557f8b0 ebp=0557f918
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

eax-32 0557F46C 00000000 00000004 fffffd34 000002e4
eax-16 0557F47C fffffd34 000002cc 00000018 00000000
eax 0 0557F48C 80000003 00000000 00000000 752a812f
eax
16 0557F49C 00000000 15f4fc80 ffffffff 15f4fc80
eax+32 0557F4AC ffffffff 15f40500 0557f6e0 01f33c00
eax+48 0557F4BC 15f40500 004d0d42 01f33da4 01f33da0
ebx-32 0557F8B4 0120a58c 000004cf 00000000 47006090
ebx-16 0557F8C4 0557f94c 470060d0 00000000 00000006
ebx 0 0557F8D4 70616548 7962202c 3d736574 33373732
ebx
16 0557F8E4 05003038 00000000 00007777 00007777
ebx+32 0557F8F4 0557f91c 00454cd5 00000000 0557f948
ebx+48 0557F904 0557f918 0557f94c 0557f948 00000000
ecx-32 0120A56C 65646f4d 7270206c 616f6c65 656c2064
ecx-16 0120A57C 20736b61 65746564 64657463 0000002e
ecx 0 0120A58C 2e5c2e2e 2e2e5c2e 676e455c 5c656e69
ecx
16 0120A59C 65646f4d 6f4d5c6c 466c6564 2e656c69
ecx+32 0120A5AC 00707063 006f004d 00650064 0020006c
ecx+48 0120A5BC 00690066 0065006c 00250020 00200073
edx-32 0557F8B4 0120a58c 000004cf 00000000 47006090
edx-16 0557F8C4 0557f94c 470060d0 00000000 00000006
edx 0 0557F8D4 70616548 7962202c 3d736574 33373732
edx
16 0557F8E4 05003038 00000000 00007777 00007777
edx+32 0557F8F4 0557f91c 00454cd5 00000000 0557f948
edx+48 0557F904 0557f918 0557f94c 0557f948 00000000
esi-32 7701F248 90909090 9825ff90 9076fe1d 90909090
esi-16 7701F258 909005eb ff909090 fe1c0c25 90909076
esi 0 7701F268 ff8b9090 5dec8b55 909005eb ff909090
esi
16 7701F278 fe1db025 90909076 186a9090 01f32068
esi+32 7701F288 da7ae877 4d830000 35ffffe4 770a6010
esi+48 7701F298 13a015ff f63376fe 33fc7589 7d8947ff

  • Code <—*
    0034E0AF d08afb00 8d45bc6a 4050e8b2 67ffff83 …..E.j@P..g…
    0034E0BF c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
    0034E0CF e8ac9400 008b55b4 8b45b88d 5a178b75 ……U..E..Z..u
    0034E0DF 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
    0034E0EF f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
    0034E0FF 68e50300 00ba4c8a fb00b9e0 8afb00e8 h…..L………
  • Stack <—*
    0557F8B0 0034e0d4 0120a58c 000004cf 00000000 ..4… ………
    0557F8C0 47006090 0557f94c 470060d0 00000000 .`.GL.W..`.G….
    0557F8D0 00000006 70616548 7962202c 3d736574 ….Heap, bytes=
    0557F8E0 33373732 05003038 00000000 00007777 277380……ww..
    0557F8F0 00007777 0557f91c 00454cd5 00000000 ww….W..LE…..
    0557F900 0557f948 0557f918 0557f94c 0557f948 H.W…W.L.W.H.W.
    0557F910 00000000 0f08b4d5 0557fb58 00c5a6f0 ……..X.W…..
    0557F920 00000000 00000000 0120a58c 000004cf ………. …..
    0557F930 00000068 00000001 00000000 3a4a5470 h………..pTJ:
    0557F940 47006090 00000000 00043b84 01007876 .`.G…..;..vx..
    0557F950 35510000 3f800000 3f800000 3f800000 ..Q5…?…?…?
    0557F960 3f000000 3f000000 00000000 00000000 …?…?……..
    0557F970 3f800000 3f800000 3f800000 00000000 …?…?…?….
    0557F980 00000003 00000010 50fc0010 3551cfa0 ………..P..Q5
    0557F990 69785ee0 0557f9d0 00380b67 609401c8 .^xi..W.g.8….`
    0557F9A0 000001ca 609401c8 6094f090 0048c0b5 …….`…`..H.
    0557F9B0 0557f9e4 004bb987 0151d0b0 0037b15e ..W…K…Q.^.7.
    0557F9C0 00000000 00baa967 489a0518 00000012 ….g……H….
    0557F9D0 00000000 0557f9f4 004ccd18 489a0518 ……W…L….H
    0557F9E0 018bb394 489a0518 0000002a 00000000 …….H*…….
    0557F9F0 0557fa10 004ccd18 489a0518 018bb394 ..W…L….H….
    0557FA00 0000002a 00000020 03c9e188 00fb5c1c … ……..\..
    0557FA10 00000020 0557fa34 004cf943 03c9e188 …4.W.C.L…..
    0557FA20 01f33c00 041db800 00000020 00000000 .<…… …….
    0557FA30 03c9e188 0557fa58 004bd9e4 03c9e188 ….X.W…K…..
    0557FA40 00000000 00000020 00000000 041db800 …. ………..
    0557FA50 00000008 00000000 0557fa74 004be227 ……..t.W.’.K.
    0557FA60 00000020 0557fa7c 0557fa70 00000000 …|.W.p.W…..
    0557FA70 00000020 0557fadc 00352f36 03c9e188 …..W.6/5…..
    0557FA80 0034e153 00000000 00000001 0034e162 S.4………b.4.
    0557FA90 0557fab8 074412e0 004951d0 074412e0 ..W…D..QI…D.
    0557FAA0 00000000 004952d3 00000000 074412e0 …..RI…….D.
    0557FAB0 00349c8d 3f34f450 006a61cb 0364ac10 ..4.P.4?.aj…d.
    0557FAC0 013ce910 00000010 00000000 074412b0 ..<………..D.
    0557FAD0 07441350 00bd3b5c 49742361 49742361 P.D.\;..a#tIa#tI
    0557FAE0 49742361 497424a1 497424a1 497424a1 a#tI.$tI.$tI.$tI
    0557FAF0 074412e0 01157834 078e203c 0557fb18 ..D.4×..< ….W.
    0557FB00 00b90da2 0cf2b534 00001909 01157834 ….4.......4×..
    0557FB10 0177fbd4 0557fb34 00b83ee9 0cf2b534 ..w.4.W..>..4…
    0557FB20 00001909 4121c4d6 01157834 00000000 ……!A4x……
    0557FB30 7d43615f 0557fb48 00b84789 0cf2b534 _aC}H.W..G..4…
    0557FB40 00001909 0364ac10 0557fb5c 0034c12f ……d.\.W./.4.
    0557FB50 0557fb54 0f08b695 0557fb90 00c5b447 T.W…….W.G…
    0557FB60 00000000 0364ac10 00000010 00000010 ……d………
    0557FB70 34e5c790 01d12221 3a4a5470 2a7c42d0 …4!"..pTJ:.B|

    0557FB80 00000000 00002710 00000000 0492c410 …..’……….
    0557FB90 0557fbe0 00c52a98 00000000 0034f609 ..W..*……..4.
    0557FBA0 000005fc 0038d610 07469510 00000028 ……8…F.(…
    0557FBB0 3c30e310 0557fbe8 0038be81 3c30e310 ..0<..W…8…0<
    0557FBC0 00000028 01073734 00000010 0035d5ba (…47……..5.
    0557FBD0 00000010 003819bf 0364ac10 00000008 ……8…d…..
    0557FBE0 0557fc14 00687b2b 3c83126f 3c83126f ..W.+{h.o..<o..<
    0557FBF0 0557fc70 0471eab8 0364b854 3c83126f p.W…q.T.d.o..<
    0557FC00 3c83126f 3c83126f 3c83126f 3c83126f o..<o..<o..<o..<
    0557FC10 3c83126f 0557fcbc 0068a3df 3c83126f o..<..W…h.o..<
    0557FC20 004ff393 0364b810 0364bc60 00000001 ..O…d.`.d…..
    0557FC30 00000002 00000002 00000010 0557fc54 …………T.W.
    0557FC40 0557fc5c 0364bc60 00000002 0557fd24 \.W.`.d…..$.W.
    0557FC50 0000000c 00000000 0471eac8 00000000 ……….q…..
    0557FC60 0364b854 00000001 0364b810 0557fcac T.d…….d…W.
    0557FC70 0471eac4 0364b84d 004bb987 0364bb8c ..q.M.d…K…d.
    0557FC80 004ff6f3 0364b810 00000000 00000000 ..O…d………
    0557FC90 0557fcbc 0557fcd4 004fd9bf 0364b810 ..W…W…O…d.
    0557FCA0 04ae8a5b 00000001 0364bb58 00000000 […….X.d…..
  • Error Logs <—*
    Failed to create THIRDPARTYSOFTWAREREADME.txt(4)
    Texture missing mip chain: 0×011f2e
    Texture missing mip chain: 0×011f30
    Texture missing mip chain: 0×014655
    Texture missing mip chain: 0×014657
    Model ‘0×123674’: Permutation ‘boworange’ not found, auto selecting permutation
    Texture ‘0×0968ef’ dimensions too small
    Loading ‘0×0968ef’ texture failed
    Texture ‘0×0968f0’ dimensions too small
    Loading ‘0×0968f0’ texture failed
    Map load hang on STATE_MODELS_STREAM detected: MapId: 18, Position: (8697.820313, 4983.509766, -3163.239990), Completion: 0.000000
    Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
    Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
    Texture missing mip chain: 0×011f2e
    Texture missing mip chain: 0×011f30
    Texture missing mip chain: 0×014655
    Texture missing mip chain: 0×014657
  • DirectX Device Info <—*
    VendorId = 0×10de
    DeviceId = 0×0fc8
    Version = 9.18.0013.4144
    Description = NVIDIA GeForce GT 740
    Compat = 0×00100800
    VidMem = 2048 MB

Client Crashing constantly [Merged]

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Posted by: Turamarth.3248

Turamarth.3248

-snip-

Still the same solution.
Turn down graphics to absolute minimum or
change your OS to 64bit and build more ram into your pc.

Brandar – Kodash [DE]
[SPQR]

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Posted by: Czoki.8714

Czoki.8714

Okay, I waited 24 hours to play cause I thought something will be done. 2-3 min crash after entering the game. Ugh, I start to think it was done on purpose to download the 64bit beta.

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Posted by: Mareborder.1359

Mareborder.1359

-snip-

Still the same solution.
Turn down graphics to absolute minimum or
change your OS to 64bit and build more ram into your pc.

GW2 requirements.

CPU: Intel Core 2 Duo 2.0 GHz, Core i3, AMD Athlon 64 X2 or better
RAM: 2 GB
OS: Windows XP Service Pack 2 or better
Video Card: NVIDIA GeForce 7800, ATI Radeon X1800, Intel HD 3000 or better (256 MB of video RAM and shader model 3.0 or better)
Sound Card: Yes
Free Disk Space: 25 GB

If I or anyone else bought a game with THIS requirements… them and I don’t have to buy more ram because i have more than 2gb and i dont have to upgrade, because it’s 32bit game i bought. You are telling me that i have to buy a better computer just because this game became unplayable 2 months ago?… It’s THEIR responsability, not mine. They have memory leeks and terrible optimization issues, not I… I can run everything on this pc, even latest huge games, but i have to buy 16gb of ram for memory leek to be confortable…

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Posted by: Mareborder.1359

Mareborder.1359

Okay, I waited 24 hours to play cause I thought something will be done. 2-3 min crash after entering the game. Ugh, I start to think it was done on purpose to download the 64bit beta.

64bit client players are crashing too friend… They are just destroying the game.

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Posted by: ruki.2398

ruki.2398

I have 32bit OS, before yesterday’s update core Tyria was running smoothly for me, HOT content was crash festival… But yesterday everything changed and I didn’t have to play game to crash- starting client was sufficent. I’ve read at FB comments that manually changing IncreaseUserVA to 3072 can help at tried this. I didn’t have enough time to test but I’ve played around hour- I’ve done Tarir defence meta event without any crash.
Now I’m planning to hop to game for longer time and I’m hoping that solution’ll help. GW2 has awesome playerbase- they know better than devs what to do with game to be playable. :O

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Posted by: BrassMutant.7593

BrassMutant.7593

And just logged in after update, and insta crash…

I had the same problem, i cant craft or pvp… anything. I crash in under a minute sometimes.

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Posted by: Tungsten Monarch.6058

Tungsten Monarch.6058

-snip-

Still the same solution.
Turn down graphics to absolute minimum or
change your OS to 64bit and build more ram into your pc.

My Graphics are turned down to an absolute minimum. I will not change my OS to 64 bit, and the 64 bit clients are running into the same issue. I have played GW2 since release on this computer with one exception. I did change my video card months ago and that is not the issue.

I can play games with higher requirements on my system than the System Requirements of GW2 HoT.

If I compare my system to that system specs of “Can I run it”, my specs more than clear the benchmark for playing Guild Wars 2.

So for someone who does not work for ANet to comment is either trolling, or a busybody who actually does not know what he’s talking about.

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Posted by: mkranewitter.1437

mkranewitter.1437

Hello,
since some days I have frequent crashes in WVW. I can enter WVW and run around well. But as soon as a fight with bigger Group starts (sometimes it works to fight for some seconds with the zerg then I am kicked), Client fully crashes and GW2 error window appears (where I always click on “send to Anet”).

Below I posted what was in the last error window (IP address I removed from the log).
Anybody an idea?

Uptime: 0 days 0:07:19
Flags: 0

—> System <—
Name: MK-PC
IpAddr: XXXX
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 2531MB/ 8154MB 31%
Paged: 9824MB/16346MB 60%
Virtual: 70MB/ 4095MB 1%
Load: 68%
CommitTotal: 6522MB
CommitLimit: 16346MB
CommitPeak: 7659MB
SystemCache: 3257MB
HandleCount: 39813
ProcessCount: 86
ThreadCount: 1361

—> Process Memory <—
Private: 3573MB
WorkingSet: 3308MB
PeakWorkingSet: 3308MB
PageFaults: 2589276

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
VRAM 1269.99 36340
Root 1025.06 1945638
Art Assets 507.49 23095
Programmer Data 390.87 403384
VRAM – Composite Tex 347.24 378
VRAM – Character Tex 273.08 1082
Anim Import Packfile 244.11 1188
Anim Import Models 244.11 1188
Character Models 167.02 10955
Engine 162.49 215940
VRAM – Prop Tex 144.98 677
Game 140.01 122119
VRAM – Effect Texture 115.82 555
Composite Models 114.84 6756
Gr 105.68 134664
Content 96.93 37389
Uncategorized 94.90 1496748
VRAM – Gr Postproc 91.39 20
Composite Packfile 77.53 2033
Map Assets 71.07 7783
Collections 65.24 20493
Prop Models 63.21 5090
Dictionary 60.83 5379
Prop Packfile 60.79 286

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
VRAM – Composite Tex 347.24 378
VRAM – Character Tex 273.08 1082
Anim Import Packfile 244.11 1188
VRAM – Prop Tex 144.98 677
VRAM – Effect Texture 115.82 555
Content 96.93 37389
Uncategorized 94.90 1496748
VRAM – Gr Postproc 91.39 20
Composite Packfile 77.53 2033
Dictionary 60.83 5379
Prop Packfile 60.79 286
VRAM – DDI Shader 52.28 30695
Character Packfile 48.39 347
Gr Umbra 46.69 4236
VRAM – Terrain Tex 38.50 54
Composite Tex Pool 35.84 74
VRAM – DirectX Geo Buffers 30.56 1520
VRAM – UI Textures 28.64 567
Text 28.13 3445
VRAM – Composite Geo 22.92 233
Effect Packfile 22.76 299
Gr Cloud 20.67 20224
VRAM – Prop Geo 17.86 135
VRAM – Gr Img 17.52 8

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.2.10240.16384 (64/32-bit compatible)]

—> Thread 0×1b4c <—

—> Trace <—
Pc:00d8e0cf Fr:050ffd70 Rt:00e5eff9 Arg:00000010 00000000 01a3c9a8 000000bc
Pc:00e5eff9 Fr:050ffda8 Rt:00e5ecc1 Arg:02fab1f8 00100030 000000a5 00000003
Pc:00e5ecc1 Fr:050ffdd8 Rt:00da1fcf Arg:00000001 000000a5 00000003 00000001
Pc:00da1fcf Fr:050ffe04 Rt:00da1d96 Arg:00010000 0881a3a8 0881a3a8 050ffe38
Pc:00da1d96 Fr:050ffe18 Rt:00da2813 Arg:0881a3a8 00010000 000fda90 00000001
Pc:00da2813 Fr:050ffe38 Rt:00e92860 Arg:00000000 000fda90 00000001 c720873c
Pc:00e92860 Fr:050ffe54 Rt:00eafa6e Arg:00000000 000fda90 00000001 c651c550
Pc:00eafa6e Fr:050ffe78 Rt:00eaf565 Arg:08830020 0000fff4 000fda90 00e92840
Pc:00eaf565 Fr:050ffef0 Rt:00eaf99e Arg:0000fff4 08830020 00010000 65aba4d4
Pc:00eaf99e Fr:050fff28 Rt:76f7a064 Arg:00000000 384fe215 00000000 00000000
Pc:76f7a064 Fr:050fff70 Rt:76f7a02f Arg:ffffffff 76f9d7dd 00000000 00000000
Pc:76f7a02f Fr:050fff80 Rt:00000000 Arg:00ebfaa0 00000000 00000000 00000000

—> Thread registers <—
eax=050ff8d8 ebx=050ffd2c ecx=00000000 edx=050ffd2c esi=76e49ec0 edi=00000000
eip=00d8e0cf esp=050ffd08 ebp=050ffd70
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 050FF8B8 ffffffff 586360c0 ffffffff 08143e14
eax-16 050FF8C8 ffffffff 050ff934 75e93e28 050ff8d8
eax 0 050FF8D8 80000003 00000000 00000000 75e93e28
eax
16 050FF8E8 00000000 58636080 58636080 050ff90c
eax+32 050FF8F8 00f10702 00000013 58636080 08143d6c
eax+48 050FF908 050ff934 050ffb38 08143c00 58636080
ebx-32 050FFD0C 01a3c9a8 000000bc 00000000 00000001
ebx-16 050FFD1C 02fab1f8 050ffdd0 00000000 00000003
ebx 0 050FFD2C 70616548 7962202c 3d736574 38343031
ebx
16 050FFD3C 00343236 00000010 00000008 050ffdd0
ebx+32 050FFD4C 050ffd70 00e5e944 00000400 00000000
ebx+48 050FFD5C 00000001 02fab1f8 050ffdd0 00000008
edx-32 050FFD0C 01a3c9a8 000000bc 00000000 00000001
edx-16 050FFD1C 02fab1f8 050ffdd0 00000000 00000003
edx 0 050FFD2C 70616548 7962202c 3d736574 38343031
edx
16 050FFD3C 00343236 00000010 00000008 050ffdd0
edx+32 050FFD4C 050ffd70 00e5e944 00000400 00000000
edx+48 050FFD5C 00000001 02fab1f8 050ffdd0 00000008
esi-32 76E49EA0 0010c25d 850ff685 fffffcc6 ddebc033
esi-16 76E49EB0 cccccccc cccccccc cccccccc cccccccc
esi 0 76E49EC0 031c25ff cccc76eb cccccccc cccccccc
esi
16 76E49ED0 8b55ff8b 00a151ec 3376ee00 fc4589c5
esi+32 76E49EE0 08358b56 8576ee08 cc850ff6 33000148
esi+48 76E49EF0 fc4d8bc0 e85ecd33 0000b9e8 c25de58b

—> Code <—
00D8E0AF d08a9f01 8d45bc6a 4050e8b2 67ffff83 …..E.j@P..g…
00D8E0BF c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
00D8E0CF e8ac9400 008b55b4 8b45b88d 5a178b75 ……U..E..Z..u
00D8E0DF 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
00D8E0EF f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
00D8E0FF 68e50300 00ba4c8a 9f01b9e0 8a9f01e8 h…..L………

—> Stack <—
050FFD08 00d8e0d4 01a3c9a8 000000bc 00000000 …………….
050FFD18 00000001 02fab1f8 050ffdd0 00000000 …………….
050FFD28 00000003 70616548 7962202c 3d736574 ….Heap, bytes=
050FFD38 38343031 00343236 00000010 00000008 1048624………
050FFD48 050ffdd0 050ffd70 00e5e944 00000400 ….p…D…….
050FFD58 00000000 00000001 02fab1f8 050ffdd0 …………….
050FFD68 00000008 7076d8e1 050ffda8 00e5eff9 ……vp……..
050FFD78 00000010 00000000 01a3c9a8 000000bc …………….
050FFD88 000000a5 00000001 0000001a 050ffdd0 …………….
050FFD98 00000001 00000030 00000008 0000000c ….0………..
050FFDA8 050ffdd8 00e5ecc1 02fab1f8 00100030 …………0…
050FFDB8 000000a5 00000003 00000001 00000000 …………….
050FFDC8 c720873c 892ebc90 00000004 00000004 <. ………….
050FFDD8 050ffe04 00da1fcf 00000001 000000a5 …………….
050FFDE8 00000003 00000001 00000000 c720873c …………<. .
050FFDF8 00000000 00000000 c720873c 050ffe18 ……..<. …..
050FFE08 00da1d96 00010000 0881a3a8 0881a3a8 …………….
050FFE18 050ffe38 00da2813 0881a3a8 00010000 8….(……….
050FFE28 000fda90 00000001 00000001 00000000 …………….
050FFE38 050ffe54 00e92860 00000000 000fda90 T…`(……….
050FFE48 00000001 c720873c 087d0010 050ffe78 ….<. …}.×...
050FFE58 00eafa6e 00000000 000fda90 00000001 n……………
050FFE68 c651c550 000fda90 04b25750 08830018 P.Q…..PW……
050FFE78 050ffef0 00eaf565 08830020 0000fff4 ….e… …….
050FFE88 000fda90 00e92840 c651c550 00000000 ….(..P.Q..... 050FFE98 00000000 050ffed8 00ebfaa0 65aba4d4 ...............e 050FFEA8 00000000 050ffec8 76f56ce5 77027470 .........l.vpt.w 050FFEB8 65aba4d4 01f78420 050fff10 77027470 ...e .......pt.w 050FFEC8 050ffed0 76f78ee0 050fff08 00ebf95f .......v...._... 050FFED8 00000000 00e92840 00000000 c651c550 ....(……P.Q.
050FFEE8 00000000 00000001 050fff28 00eaf99e ……..(…….
050FFEF8 0000fff4 08830020 00010000 65aba4d4 …. ……….e
050FFF08 00ebec58 00ebfaa0 00ebfaa0 00ebfac3 X……………
050FFF18 76e43744 00000000 76e43720 f0e2d251 D7.v…. 7.vQ…
050FFF28 050fff70 76f7a064 00000000 384fe215 p…d..v……O8
050FFF38 00000000 00000000 00000000 00000000 …………….
050FFF48 00000000 00000000 00000000 384fe215 …………..O8
050FFF58 050fff34 00000000 050fff78 76f90d40 4.......×.....v 050FFF68 4a4101f5 00000000 050fff80 76f7a02f ..AJ......../..v 050FFF78 ffffffff 76f9d7dd 00000000 00000000 .......v........ 050FFF88 00ebfaa0 00000000 00000000 00000000 ................ 050FFF98 00000000 00000000 00000000 00000000 ................ 050FFFA8 00000000 00000000 00000000 00000000 ................ 050FFFB8 00000000 00000000 00000000 00000000 ................ 050FFFC8 00000000 00000000 00000000 00000000 ................ 050FFFD8 00000000 00000000 00000000 00000000 ................ 050FFFE8 00000000 00000000 00000000 00000000 ................ 050FFFF8 00000000 00000000 02dc0140 05100000 ........…….
05100008 00010000 00010101 00000000 00000000 …………….
05100018 00000000 00000000 00000000 00000000 …………….
05100028 00000000 00000000 00000000 000001c1 …………….
05100038 000021c1 000041c1 00011fe3 00000000 .!…A……….
05100048 00000000 00000000 00000000 00000000 …………….
05100058 00000000 00001fe3 00000401 00002401 ………….$..
05100068 00000401 00002401 04d30508 02dc01fc …..$……….
05100078 0000000e 00000000 00000000 00000000 …………….
05100088 00000000 00000000 00000000 00000000 …………….
05100098 00000000 00000000 00000000 00000000 …………….
051000A8 00000000 00000000 00000000 00000000 …………….
051000B8 00000000 00000000 00000000 00000000 …………….
051000C8 00000000 00000000 00000000 00000000 …………….
051000D8 00000000 00000000 00000000 00000000 …………….
051000E8 00000000 00000000 00000000 00000000 …………….
051000F8 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
le effect for skill ‘Aw3PF.xcnwE’
Content is referencing a propID that doesn’t exist propId=‘1465781116498615825’
Content is referencing a propID that doesn’t exist propId=‘1502432776989712193’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714073’
Content is referencing a propID that doesn’t exist propId=‘1502432776989711984’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714174’
Content is referencing a propID that doesn’t exist propId=‘1502432776989711985’
Content is referencing a propID that doesn’t exist propId=‘1502432776989712267’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714361’
Content is referencing a propID that doesn’t exist propId=‘1466063118967905889’
Content is referencing a propID that doesn’t exist propId=‘1482128475914575363’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714169’
Content is referencing a propID that doesn’t exist propId=‘1482128527454182912’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×00ecb8’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Couldn’t find projectile effect for skill ‘Y6s+P.8WKlD’
The skill-palettes referencing skill 10545 use multiple weapon-types.
The skill-palettes referencing skill 10546 use multiple weapon-types.
The skill-palettes referencing skill 10546 use multiple weapon-types.
The skill-palettes referencing skill 10545 use multiple weapon-types.
The skill-palettes referencing skill 10546 use multiple weapon-types.
Couldn’t find projectile effect for skill ‘Y6s+P.8WKlD’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×00ecb8’
Couldn’t find projectile effect for skill ‘KIWQR.F77q2’
Content is referencing a propID that doesn’t exist propId=‘1465781116498615825’
Content is referencing a propID that doesn’t exist propId=‘1502432776989712193’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714073’

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0fc6
Version = 10.18.0013.5582
Description = NVIDIA GeForce GTX 650
Compat = 0×00100000
VidMem = 1024 MB

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: robert.3475

robert.3475

offical hot system requirments,so before patch game crashed only once a hour now after patch it crash every ten mintues.what in the patch is doing this

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: chumbawumboo.2768

chumbawumboo.2768

Exactly the same situation, but happy that i now know the game is broken and everyone in the same boat, and i dont need to replace my comp….just yet

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Raziel.8072

Raziel.8072

Ever since I installed large address aware I stopped getting crashes. Been crash free for over 2 months I think until last patch. Now I crash every 5 mins almost on the dot….I think it’s time to seriously address this issue. 3 years in and the only fix we got was a 64 bit client and even now that no longer fixes it.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Czoki.8714

Czoki.8714

Okay, I waited 24 hours to play cause I thought something will be done. 2-3 min crash after entering the game. Ugh, I start to think it was done on purpose to download the 64bit beta.

64bit client players are crashing too friend… They are just destroying the game.

Oh my, thats not good.
Tried again, my crash just crashed. At least I managed to get my dailies. Yay me.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Turamarth.3248

Turamarth.3248

You’ve removed the first part which is import since it shows the cause of the error.
My best guess is that you have an OOM crash and are you using the 32bit client.

Try the 64bit client.
https://forum-en.gw2archive.eu/forum/support/support/64-bit-Client-Beta-FAQ/first#post5717439

Brandar – Kodash [DE]
[SPQR]

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Turamarth.3248

Turamarth.3248

-snip-

Still the same solution.
Turn down graphics to absolute minimum or
change your OS to 64bit and build more ram into your pc.

My Graphics are turned down to an absolute minimum. I will not change my OS to 64 bit, and the 64 bit clients are running into the same issue. I have played GW2 since release on this computer with one exception. I did change my video card months ago and that is not the issue.

I can play games with higher requirements on my system than the System Requirements of GW2 HoT.

If I compare my system to that system specs of “Can I run it”, my specs more than clear the benchmark for playing Guild Wars 2.

So for someone who does not work for ANet to comment is either trolling, or a busybody who actually does not know what he’s talking about.

1) Continue to crash and wait for some fix sometime in the future
or
2) Upgrade your system

It is your choice.
And please show me the posts of players using the 64bit client with at least 8 gb ram running into OOM crashes. I’m genuinely curious about that because most say that the crashes stopped completely and I personally have seen only one such post.
And in that case the log suggested that the error was caused by something else.

Brandar – Kodash [DE]
[SPQR]

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Tongku.5326

Tongku.5326

When HOT launched I started to get crashes, but very rarely, then as the patches progressed the frequency of the crashes has been steadily increasing with each patch.

1st it was only in WVW during huge battles and the BL laser event, then upper mid size battles, then big PVE events, now its just anywhere, regardless of amount of people / NPCs present and its becoming just too often.

Attached here is the log file from the latest crash and my DXDiag info, hopefully these can help.

Attachments:

Heavy Deedz – COSA – SF

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Tongku.5326

Tongku.5326

Game crash log, stupid forum won’t let me upload both at the same time

  • Crash <—*
    OOM: Heap, bytes=1048624,
    App: Gw2.exe
    Pid: 6000
    Cmdline:
    BaseAddr: 010D0000
    ProgramId: 101
    Build: 55402
    When: 2015-11-18T18:53:59Z 2015-11-18T10:53:59-08:00
    Uptime: 0 days 1:23:00
    Flags: 0
  • System <—*

Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)

  • System Memory <—*
    Physical: 9206MB/16344MB 56%
    Paged: 24462MB/32686MB 74%
    Virtual: 60MB/ 4095MB 1%
    Load: 43%
    CommitTotal: 8223MB
    CommitLimit: 32686MB
    CommitPeak: 8223MB
    SystemCache: 6425MB
    HandleCount: 39770
    ProcessCount: 75
    ThreadCount: 1141
  • Process Memory <—*
    Private: 3780MB
    WorkingSet: 3581MB
    PeakWorkingSet: 3581MB
    PageFaults: 7947882
  • Memory Category Usage (Inclusive) <—*
    [Category] [Size(MB)] [Count]
    VRAM 1179.05 22647
    Root 937.32 1089318
    Art Assets 418.31 16565
    Programmer Data 390.18 341119
    VRAM – Prop Tex 322.75 981
    VRAM – Character Tex 230.17 600
    Anim Import Packfile 223.14 820
    Anim Import Models 223.14 820
    VRAM – Effect Texture 200.37 832
    Engine 169.58 173698
    Game 136.86 115690
    Character Models 101.41 4607
    Content 96.93 37389
    Gr 93.16 97340
    Uncategorized 93.04 689847
    VRAM – Gr Postproc 88.39 20
    Composite Models 61.81 2540
    Collections 57.57 9122
    Gr Umbra 57.21 3553
    Map Assets 55.66 7337
    Dictionary 55.16 1744
    VRAM – Composite Tex 54.13 165
    Prop Models 50.91 6058
    Prop Packfile 47.66 461
  • Memory Category Usage (Exclusive) <—*
    [Category] [Size(MB)] [Count]
    VRAM – Prop Tex 322.75 981
    VRAM – Character Tex 230.17 600
    Anim Import Packfile 223.14 820
    VRAM – Effect Texture 200.37 832
    Content 96.93 37389
    Uncategorized 93.04 689847
    VRAM – Gr Postproc 88.39 20
    Gr Umbra 57.21 3553
    Dictionary 55.16 1744
    VRAM – Composite Tex 54.13 165
    Prop Packfile 47.66 461
    VRAM – Terrain Tex 47.58 52
    VRAM – UI Textures 43.53 851
    Composite Tex Pool 41.47 140
    Character Packfile 35.26 178
    Effect Packfile 34.58 403
    VRAM – DDI Shader 29.85 17605
    Text 27.82 4204
    VRAM – DirectX Geo Buffers 26.71 709
    Audio 25.73 1911
    Map Zone 23.14 10420
    Composite Packfile 20.19 582
    VRAM – Prop Geo 19.95 194
    Collide Havok 16.08 39024

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

  • Thread 0×14e4 <—*
  • Trace <—*
    Pc:013de0cf Fr:050af69c Rt:014aeff9 Arg:00000010 00000000 0208c9a8 000000bc
    Pc:014aeff9 Fr:050af6d4 Rt:014aecc1 Arg:0416b1f8 00100030 0000007b 00000003
    Pc:014aecc1 Fr:050af704 Rt:013f1fcf Arg:00000001 0000007b 00000003 00000001
    Pc:013f1fcf Fr:050af730 Rt:013f1d96 Arg:00010000 0674a3a8 0674a3a8 050af764
    Pc:013f1d96 Fr:050af744 Rt:013f2813 Arg:0674a3a8 00010000 00100014 00000001
    Pc:013f2813 Fr:050af764 Rt:014e2860 Arg:00000000 00100014 00000001 4c49ab90
    Pc:014e2860 Fr:050af780 Rt:014ffa6e Arg:00000000 00100014 00000001 5005d690
    Pc:014ffa6e Fr:050af7a4 Rt:014ff565 Arg:06560020 0000fff4 00100014 014e2840
    Pc:014ff565 Fr:050af81c Rt:014ff99e Arg:0000fff4 06560020 00010000 8d1c9fd4
    Pc:014ff99e Fr:050af84c Rt:77649882 Arg:00000000 72720be5 00000000 00000000
    Pc:77649882 Fr:050af88c Rt:77649855 Arg:0150faa0 00000000 00000000 00000000
    Pc:77649855 Fr:050af8a4 Rt:00000000 Arg:0150faa0 00000000 00000000 00000000
  • Thread registers <—*
    eax=050af210 ebx=050af658 ecx=0208c9a8 edx=050af658 esi=7527585e edi=00000000
    eip=013de0cf esp=050af634 ebp=050af69c
    cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 050AF1F0 060379d4 00000001 0603799c 00000010
eax-16 050AF200 050af304 050af260 7713c42d 050af210
eax 0 050AF210 80000003 00000000 00000000 7713c42d
eax
16 050AF220 00000000 050af3a0 000059c7 00005881
eax+32 050AF230 00000000 0000ffff 005af17c 00205b80
eax+48 050AF240 007622aa 00a6bdeb 00205b80 007622aa
ebx-32 050AF638 0208c9a8 000000bc 00000000 00000001
ebx-16 050AF648 0416b1f8 050af6fc 00000000 00000003
ebx 0 050AF658 70616548 7962202c 3d736574 38343031
ebx
16 050AF668 00343236 00000010 00000008 050af6fc
ebx+32 050AF678 050af69c 014ae944 00000400 00000000
ebx+48 050AF688 00000001 0416b1f8 050af6fc 00000008
ecx-32 0208C988 6143676d 632e636c 00007070 736d6964
ecx-16 0208C998 2620782e 69642026 792e736d 00000000
ecx 0 0208C9A8 2e5c2e2e 2e2e5c2e 676e455c 5c656e69
ecx
16 0208C9B8 495c7247 495c676d 654d676d 70632e6d
ecx+32 0208C9C8 00000070 76656c2a 6c536c65 2073746f
ecx+48 0208C9D8 656c203e 736c6576 00000000 6874614d
edx-32 050AF638 0208c9a8 000000bc 00000000 00000001
edx-16 050AF648 0416b1f8 050af6fc 00000000 00000003
edx 0 050AF658 70616548 7962202c 3d736574 38343031
edx
16 050AF668 00343236 00000010 00000008 050af6fc
edx+32 050AF678 050af69c 014ae944 00000400 00000000
edx+48 050AF688 00000001 0416b1f8 050af6fc 00000008
esi-32 7527583C 023a0ae9 90909000 ff8b9090 5dec8b55
esi-16 7527584C 909005eb ff909090 270b9825 90909075
esi 0 7527585C ff8b9090 5dec8b55 909005eb ff909090
esi
16 7527586C 270da425 90909075 ff8b9090 6aec8b55
esi+32 7527587C 10458d00 1075ff50 ff0c75ff f4e80875
esi+48 7527588C 85ffffe5 8b0774c0 c25d1045 c883000c

  • Code <—*
    013DE0AF d08a0402 8d45bc6a 4050e8b2 67ffff83 …..E.j@P..g…
    013DE0BF c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
    013DE0CF e8ac9400 008b55b4 8b45b88d 5a178b75 ……U..E..Z..u
    013DE0DF 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
    013DE0EF f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
    013DE0FF 68e50300 00ba4c8a 0402b9e0 8a0402e8 h…..L………
  • Stack <—*
    050AF634 013de0d4 0208c9a8 000000bc 00000000 ..=………….
    050AF644 00000001 0416b1f8 050af6fc 00000000 …………….
    050AF654 00000003 70616548 7962202c 3d736574 ….Heap, bytes=
    050AF664 38343031 00343236 00000010 00000008 1048624………
    050AF674 050af6fc 050af69c 014ae944 00000400 ……..D.J…..
    050AF684 00000000 00000001 0416b1f8 050af6fc …………….
    050AF694 00000008 983a291a 050af6d4 014aeff9 …..):…….J.
    050AF6A4 00000010 00000000 0208c9a8 000000bc …………….
    050AF6B4 0000007b 00000001 0000001e 050af6fc {……………
    050AF6C4 00000001 00000030 00000008 0000000c ….0………..
    050AF6D4 050af704 014aecc1 0416b1f8 00100030 ……J…..0…
    050AF6E4 0000007b 00000003 00000001 00000000 {……………
    050AF6F4 4c49ab90 4868d090 00000004 00000004 ..IL..hH……..
    050AF704 050af730 013f1fcf 00000001 0000007b 0…..?…..{…
    050AF714 00000003 00000001 00000000 4c49ab90 …………..IL
    050AF724 00000000 00000000 4c49ab90 050af744 ……….ILD…
    050AF734 013f1d96 00010000 0674a3a8 0674a3a8 ..?…….t…t.
    050AF744 050af764 013f2813 0674a3a8 00010000 d….(?…t…..
    050AF754 00100014 00000001 00000001 00000000 …………….
    050AF764 050af780 014e2860 00000000 00100014 ….`(N………
    050AF774 00000001 4c49ab90 06700010 050af7a4 ……IL..p…..
    050AF784 014ffa6e 00000000 00100014 00000001 n.O………….
    050AF794 5005d690 00100014 047d5690 06560018 …P…..V}…V.
    050AF7A4 050af81c 014ff565 06560020 0000fff4 ….e.O. .V…..
    050AF7B4 00100014 014e2840 5005d690 00000000 ….(N....P.... 050AF7C4 00000000 050af804 00000000 8d1c9fd4 ................ 050AF7D4 00000000 00000000 c6628124 bec0f752 ........$.b.R... 050AF7E4 00000000 025c8420 050af7f8 050af83c .... .\.....<... 050AF7F4 77643e5f 050af830 0150f95f 025c8420 _>dw0..._.P. .\. 050AF804 00000000 014e2840 00000000 5005d690 ....(N……..P
    050AF814 00000000 00000001 050af84c 014ff99e ……..L…..O.
    050AF824 0000fff4 06560020 00010000 8d1c9fd4 …. .V………
    050AF834 0150ec58 00000000 00000000 0150fac3 X.P………..P.
    050AF844 7527337a 00000000 050af88c 77649882 z3’u……….dw
    050AF854 00000000 72720be5 00000000 00000000 ……rr……..
    050AF864 00000000 00000000 00000000 00000000 …………….
    050AF874 050af858 00000000 ffffffff 77683145 X………..E1hw
    050AF884 001b3629 00000000 050af8a4 77649855 )6……….U.dw
    050AF894 0150faa0 00000000 00000000 00000000 ..P………….
    050AF8A4 00000000 00000000 0150faa0 00000000 ……….P…..
    050AF8B4 00000000 00000000 00000000 00000000 …………….
    050AF8C4 00000000 00000000 00000000 00000000 …………….
    050AF8D4 00000000 00000000 00000000 00000000 …………….
    050AF8E4 00000000 00000000 00000000 00000000 …………….
    050AF8F4 00000000 00000000 00000000 00000000 …………….
    050AF904 00000000 00000000 00000000 00000000 …………….
    050AF914 00000000 00000000 00000000 00000000 …………….
    050AF924 00000000 00000000 00000000 00000000 …………….
    050AF934 00000000 00000000 00000000 00000000 …………….
    050AF944 00000000 00000000 00000000 00000000 …………….
    050AF954 00000000 00000000 00000000 00000000 …………….
    050AF964 00000000 00000000 00000000 00000000 …………….
    050AF974 00000000 00000000 00000000 00000000 …………….
    050AF984 00000000 00000000 00000000 00000000 …………….
    050AF994 00000000 00000000 00000000 00000000 …………….
    050AF9A4 00000000 00000000 00000000 00000000 …………….
    050AF9B4 00000000 00000000 00000000 00000000 …………….
    050AF9C4 00000000 00000000 00000000 00000000 …………….
    050AF9D4 00000000 00000000 00000000 00000000 …………….
    050AF9E4 00000000 00000000 00000000 00000000 …………….
    050AF9F4 00000000 00000000 00000000 00000000 …………….
    050AFA04 00000000 00000000 00000000 00000000 …………….
    050AFA14 00000000 00000000 00000000 00000000 …………….
    050AFA24 00000000 00000000 00000000 00000000 …………….
  • Error Logs <—*
    on: (-8430.080078, -1399.420044, -83.535301), Completion: 0.000000
    Model ‘0×0ce47b’: Permutation ‘nopaint’ not found, auto selecting permutation
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0×134aa2
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0ce47b’: Permutation ‘nopaint’ not found, auto selecting permutation
    Couldn’t find projectile effect for skill ‘KIWQR.F77q2’
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Couldn’t find projectile effect for skill ‘n5/Lv.DQwoG’
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Couldn’t find projectile effect for skill ‘n5/Lv.9gBsE’
    Model ‘0×10f75c’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×128621’
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×10f75c’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×128621’
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×082245’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×082245’: Failed to resolve AimIK bone indices.
    Model ‘0×0ea52d’: LightningSetActionPoints: lightning ‘fluxsystem’ not found.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
    Model ‘0×0e9931’: Failed to resolve AimIK bone indices.
  • DirectX Device Info <—*
    VendorId = 0×1002
    DeviceId = 0×6818
    Version = 8.17.0010.1333
    Description = AMD Radeon HD 7800 Series
    Compat = 0×00000000
    VidMem = 4095 MB
Heavy Deedz – COSA – SF

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: CViper.3980

CViper.3980

I have been crashing about hourly when playing the game since the update yesterday. I have had so few crashing before this that I can literally count them on my two hands and I have been playing for well over a year. With the big meta events, I have missed so many final events and meta end rewards that it is really ticking me off. I noticed a big increase in the amount of memory the game is using and the crashing is definitely an OOM crash issue. I put in a ticket, but got no confirmation that it was received, so I’m posting here as well. Here is the latest crash log. Thank you for any help you can give!

—> Crash <—
OOM: Heap, bytes=1048624,
App: Gw2.exe
Pid: 5468
Cmdline:
BaseAddr: 012C0000
ProgramId: 101
Build: 55402
When: 2015-11-18T19:16:20Z 2015-11-18T14:16:20-05:00
Uptime: 0 days 1:15:38
Flags: 0

—> System <—
Name: MARYV1
IpAddr: 10.0.0.7
Processors: 8 [GenuineIntel:6:12:3]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 2085MB/ 8104MB 25%
Paged: 9879MB/16296MB 60%
Virtual: 85MB/ 4095MB 2%
Load: 74%
CommitTotal: 6416MB
CommitLimit: 16296MB
CommitPeak: 6867MB
SystemCache: 2825MB
HandleCount: 36905
ProcessCount: 84
ThreadCount: 1016

—> Process Memory <—
Private: 3707MB
WorkingSet: 3451MB
PeakWorkingSet: 3456MB
PageFaults: 8505532

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
VRAM 1185.65 20715
Root 1087.92 1664607
Art Assets 500.71 28168
Programmer Data 438.81 471922
VRAM – Prop Tex 431.06 1251
VRAM – Character Tex 245.70 831
Anim Import Models 238.14 866
Anim Import Packfile 238.14 866
Engine 216.43 288169
Game 134.35 115225
Character Models 123.70 5129
VRAM – Effect Texture 121.57 735
Gr 109.01 165594
Uncategorized 108.42 1109672
Map Assets 107.64 18151
Content 96.93 37389
Prop Models 93.78 12066
Prop Packfile 87.93 533
VRAM – Gr Postproc 71.16 18
Composite Models 65.96 1980
Collections 63.04 11039
Dictionary 60.44 2644
Map 59.84 37621
Map Zone 54.21 14512

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
VRAM – Prop Tex 431.06 1251
VRAM – Character Tex 245.70 831
Anim Import Packfile 238.14 866
VRAM – Effect Texture 121.57 735
Uncategorized 108.42 1109672
Content 96.93 37389
Prop Packfile 87.93 533
VRAM – Gr Postproc 71.16 18
Dictionary 60.44 2644
Map Zone 54.21 14512
Gr Umbra 52.09 2743
VRAM – Terrain Tex 44.67 53
Character Packfile 42.20 272
Composite Tex Pool 38.47 138
VRAM – UI Textures 37.81 833
VRAM – Composite Tex 31.56 144
VRAM – DirectX Geo Buffers 30.56 1520
Effect Packfile 27.48 365
Composite Packfile 27.39 625
VRAM – Prop Geo 26.72 114
Text 25.19 3677
VRAM – DDI Shader 20.03 14745
Gr Model 17.70 40124
VRAM – Gr Img 17.49 8

[DbgHelp.dll is C:\windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.17415 (64/32-bit compatible)]

—> Thread 0xe0c <—

—> Trace <—
Pc:015ce0cf Fr:0116f92c Rt:0169eff9 Arg:00000010 00000000 0227c9a8 000000bc
Pc:0169eff9 Fr:0116f964 Rt:0169ecc1 Arg:002cb1f8 00100030 0000007b 00000003
Pc:0169ecc1 Fr:0116f994 Rt:015e1fcf Arg:00000001 0000007b 00000003 00000001
Pc:015e1fcf Fr:0116f9c0 Rt:015e1d96 Arg:00010000 07cea3a8 07cea3a8 0116f9f4
Pc:015e1d96 Fr:0116f9d4 Rt:015e2813 Arg:07cea3a8 00010000 00100014 00000001
Pc:015e2813 Fr:0116f9f4 Rt:016d2860 Arg:00000000 00100014 00000001 9a3daef4
Pc:016d2860 Fr:0116fa10 Rt:016efa6e Arg:00000000 00100014 00000001 6995d2d0
Pc:016efa6e Fr:0116fa34 Rt:016ef565 Arg:07d00020 0000fff4 00100014 016d2840
Pc:016ef565 Fr:0116faac Rt:016ef99e Arg:0000fff4 07d00020 00010000 6749a654
Pc:016ef99e Fr:0116fae4 Rt:7777ad1f Arg:00000000 df0d9e03 00000000 00000000
Pc:7777ad1f Fr:0116fb2c Rt:7777acea Arg:ffffffff 7776022c 00000000 00000000
Pc:7777acea Fr:0116fb3c Rt:00000000 Arg:016ffaa0 00000000 00000000 00000000

—> Thread registers <—
eax=0116f498 ebx=0116f8e8 ecx=00000000 edx=0116f8e8 esi=76b1b230 edi=00000000
eip=015ce0cf esp=0116f8c4 ebp=0116f92c
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 0116F478 0d8379d4 00000001 0d83799c 00000010
eax-16 0116F488 00000004 0116f4f0 764d4598 0116f498
eax 0 0116F498 80000003 00000000 00000000 764d4598
eax
16 0116F4A8 00000000 0174a5d4 0116f4e4 0d837bf4
eax+32 0116F4B8 5a680460 0d837f98 63f00078 0174a5d4
eax+48 0116F4C8 0116f4e4 0d837fb4 63f00070 7fd80214
ebx-32 0116F8C8 0227c9a8 000000bc 00000000 00000001
ebx-16 0116F8D8 002cb1f8 0116f98c 00000000 00000003
ebx 0 0116F8E8 70616548 7962202c 3d736574 38343031
ebx
16 0116F8F8 00343236 00000010 00000008 0116f98c
ebx+32 0116F908 0116f92c 0169e944 00000400 00000000
ebx+48 0116F918 00000001 002cb1f8 0116f98c 00000008
edx-32 0116F8C8 0227c9a8 000000bc 00000000 00000001
edx-16 0116F8D8 002cb1f8 0116f98c 00000000 00000003
edx 0 0116F8E8 70616548 7962202c 3d736574 38343031
edx
16 0116F8F8 00343236 00000010 00000008 0116f98c
edx+32 0116F908 0116f92c 0169e944 00000400 00000000
edx+48 0116F918 00000001 002cb1f8 0116f98c 00000008
esi-32 76B1B210 8b55ff8b 25ff5dec 76b806b4 cccccccc
esi-16 76B1B220 cccccccc cccccccc cccccccc cccccccc
esi 0 76B1B230 030c25ff cccc76b8 cccccccc cccccccc
esi
16 76B1B240 8b55ff8b 25ff5dec 76b80578 cccccccc
esi+32 76B1B250 cccccccc cccccccc cccccccc cccccccc
esi+48 76B1B260 8b55ff8b 25ff5dec 76b80a4c cccccccc

—> Code <—
015CE0AF d08a2302 8d45bc6a 4050e8b2 67ffff83 ..#..E.j@P..g…
015CE0BF c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
015CE0CF e8ac9400 008b55b4 8b45b88d 5a178b75 ……U..E..Z..u
015CE0DF 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
015CE0EF f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
015CE0FF 68e50300 00ba4c8a 2302b9e0 8a2302e8 h…..L.#….#..

—> Stack <—
0116F8C4 015ce0d4 0227c9a8 000000bc 00000000 ..\…‘………
0116F8D4 00000001 002cb1f8 0116f98c 00000000 ……,………
0116F8E4 00000003 70616548 7962202c 3d736574 ….Heap, bytes=
0116F8F4 38343031 00343236 00000010 00000008 1048624………
0116F904 0116f98c 0116f92c 0169e944 00000400 ….,…D.i…..
0116F914 00000000 00000001 002cb1f8 0116f98c ……….,…..
0116F924 00000008 aaeb0491 0116f964 0169eff9 ……..d…..i.
0116F934 00000010 00000000 0227c9a8 000000bc ……….’…..
0116F944 0000007b 00000001 0000001e 0116f98c {……………
0116F954 00000001 00000030 00000008 0000000c ….0………..
0116F964 0116f994 0169ecc1 002cb1f8 00100030 ……i…,.0…
0116F974 0000007b 00000003 00000001 00000000 {……………
0116F984 9a3daef4 5517ea50 00000004 00000004 ..=.P..U……..
0116F994 0116f9c0 015e1fcf 00000001 0000007b ……^…..{…
0116F9A4 00000003 00000001 00000000 9a3daef4 …………..=.
0116F9B4 00000000 00000000 9a3daef4 0116f9d4 ……….=…..
0116F9C4 015e1d96 00010000 07cea3a8 07cea3a8 ..^………….
0116F9D4 0116f9f4 015e2813 07cea3a8 00010000 …..(^………
0116F9E4 00100014 00000001 00000001 00000000 …………….
0116F9F4 0116fa10 016d2860 00000000 00100014 ….`(m………
0116FA04 00000001 9a3daef4 07ca0010 0116fa34 ……=…..4…
0116FA14 016efa6e 00000000 00100014 00000001 n.n………….
0116FA24 6995d2d0 00100014 00cd5750 07d00018 …i….PW……
0116FA34 0116faac 016ef565 07d00020 0000fff4 ….e.n. …….
0116FA44 00100014 016d2840 6995d2d0 00000000 ….(m....i.... 0116FA54 00000000 0116fa94 016ffaa0 6749a654 ..........o.T.Ig 0116FA64 00000000 00000000 00000000 00000000 ................ 0116FA74 00000000 027b8420 0116fa88 0116facc .... .{......... 0116FA84 7773daf0 0116fac0 016ff95f 027b8420 ..sw...._.o. .{. 0116FA94 00000000 016d2840 00000000 6995d2d0 ....(m……..i
0116FAA4 00000000 00000001 0116fae4 016ef99e …………..n.
0116FAB4 0000fff4 07d00020 00010000 6749a654 …. …….T.Ig
0116FAC4 016fec58 016ffaa0 016ffaa0 016ffac3 X.o…o…o…o.
0116FAD4 76b17c04 00000000 76b17be0 de4fac77 .|.v…..{.vw.O.
0116FAE4 0116fb2c 7777ad1f 00000000 df0d9e03 ,…..ww……..
0116FAF4 00000000 00000000 00000000 fffff802 …………….
0116FB04 00000000 00000000 00000000 df0d9e03 …………….
0116FB14 0116faf0 00000000 0116fb34 777b74a0 ……..4….t{w
0116FB24 a96cc81f 00000000 0116fb3c 7777acea ..l…..<…..ww
0116FB34 ffffffff 7776022c 00000000 00000000 ….,.vw……..
0116FB44 016ffaa0 00000000 00000000 00000000 ..o………….
0116FB54 00000000 00000000 00000000 00000000 …………….
0116FB64 00000000 00000000 00000000 00000000 …………….
0116FB74 00000000 00000000 00000000 00000000 …………….
0116FB84 00000000 00000000 00000000 00000000 …………….
0116FB94 00000000 00000000 00000000 00000000 …………….
0116FBA4 00000000 00000000 00000000 00000000 …………….
0116FBB4 00000000 00000000 00000000 00000000 …………….
0116FBC4 00000000 00000000 00000000 00000000 …………….
0116FBD4 00000000 00000000 00000000 00000000 …………….
0116FBE4 00000000 00000000 00000000 00000000 …………….
0116FBF4 00000000 00000000 00000000 00000000 …………….
0116FC04 00000000 00000000 00000000 00000000 …………….
0116FC14 00000000 00000000 00000000 00000000 …………….
0116FC24 00000000 00000000 00000000 00000000 …………….
0116FC34 00000000 00000000 00000000 00000000 …………….
0116FC44 00000000 00000000 00000000 00000000 …………….
0116FC54 00000000 00000000 00000000 00000000 …………….
0116FC64 00000000 00000000 00000000 00000000 …………….
0116FC74 00000000 00000000 00000000 00000000 …………….
0116FC84 00000000 00000000 00000000 00000000 …………….
0116FC94 00000000 00000000 00000000 00000000 …………….
0116FCA4 00000000 00000000 00000000 00000000 …………….
0116FCB4 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
ed to resolve AimIK bone indices.
Texture missing mip chain: 0×134876
Model ‘0×10227b’: Permutation ‘leather’ not found, auto selecting permutation
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×10227b’: Permutation ‘leather’ not found, auto selecting permutation
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×10227b’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Map load hang on STATE_MODELS_STREAM detected: MapId: 1043, Position: (700.401001, -16327.099609, -11170.400391), Completion: 0.000000
Texture missing mip chain: 0×134877
Texture missing mip chain: 0×13487a
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Map load hang on STATE_MODELS_STREAM detected: MapId: 1043, Position: (7.060210, -5930.910156, -3209.908691), Completion: 0.000000
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×10227b’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×134876
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×128ace
Texture missing mip chain: 0×128ad0
Model ‘0×10227b’: Permutation ‘leather’ not found, auto selecting permutation
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×00e689
Texture missing mip chain: 0×134876
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Debug token ‘0xf1059’: Lightning ran out of space for new bolts.
Model ‘0×082245’: Failed to resolve AimIK bone indices.

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0fcd
Version = 10.18.0013.5891
Description = NVIDIA GeForce GT 755M
Compat = 0×00100000
VidMem = 4036 MB

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: eclectic.3891

eclectic.3891

I’m having the same problem. I NEVER crashed before. Now it’s almost every 10-15 minutes. I’ve tried 64 bit. It was just as bad. I’ve uninstalled everything and reinstalled it from scratch. It’s just gotten worse after patches.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: eclectic.3891

eclectic.3891

And I’m continuing to crash constantly. I NEVER had this problem before the last few patches and HoT. Please fix this! I’m about ready to quit for a while because it’s becoming unplayable with so much dc’ing. I’ve uninstalled, reinstalled, tried 64 bit. Nothing is helping, if anything it’s gotten so much worse.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Turamarth.3248

Turamarth.3248

Brandar – Kodash [DE]
[SPQR]

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Turamarth.3248

Turamarth.3248

Brandar – Kodash [DE]
[SPQR]

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Missy.7356

Missy.7356

I have 32bit OS, before yesterday’s update core Tyria was running smoothly for me, HOT content was crash festival… But yesterday everything changed and I didn’t have to play game to crash- starting client was sufficent. I’ve read at FB comments that manually changing IncreaseUserVA to 3072 can help at tried this. I didn’t have enough time to test but I’ve played around hour- I’ve done Tarir defence meta event without any crash.
Now I’m planning to hop to game for longer time and I’m hoping that solution’ll help. GW2 has awesome playerbase- they know better than devs what to do with game to be playable. :O

Just gave this a go, so far longest ive been ingame without a crash, completed my first meta event in Tarir.

So far so good.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Halaku.3580

Halaku.3580

Its terrible. Im very frustrated. Can’t do anything. I log, try to do an event, crash halfway, never manage to finish it or get any reward.

Again and again. I can’t even PVP normally!

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: CViper.3980

CViper.3980

Downloading that now, but had heard from so many in game that it doesn’t help. Here’s crossing my fingers and hoping you are right.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: eclectic.3891

eclectic.3891

It’s not the 32 or 64 bit. I’ve used both. Both are crashing to hell and it’s getting worse. I NEVER crashed before. I don’t crash in anything else. Tried fully uninstalling and reinstalling. Nada.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Nash.2681

Nash.2681

Thought it was because I still use the “old” client (since I “only” have 8GB RAM I didn’t dare to use the 64bit client yet since I read about a lot ppl having issues with it when having less than 16GB RAM) but reading about everyone crashing, no matter what client, I feel somewhat reliefed.

To add to the mess: just “played” for 2,5 hours, central tyria only, 4 crashes. Same for my wife. Same for guildies and friends.
Before I could count the crashes per year on the fingers of one hand…

XMG U716 (i7 6700, 16GB DDR4@2133Mhz, GTX980m, Samsung 850Evo 250 GB, Seagate SSHD 500GB)

Leader of “Servants of Balance” [SoB], a small guild endemic to the FSP.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

“… so if the problem is my crappy pc, why i can play Fallout 4 on 60 fps?”

Fallout 4 requires a 64 bit OS as well as most newer games:

http://www.pcgamer.com/fallout-4-system-requirements-released/

You should download the 64 bit client, since you must already be running a 64 bit OS. You have to go here to get it:

https://account.arena.net/content

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Solid Gold.9310

Solid Gold.9310

I see a lot of people moaning, nobodies posting their PC specs ?

Fallout 4 is 64bit operating sytems only as has been said.

Post your specs if you want help.

Jumping puzzles, love them or hate them, I hate them. Thread killer.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Tankvieh.5796

Tankvieh.5796

your kitten last patched killed something fix it please. i am having regular crashes now even when using 64 bit client, never had any issues before.
i have a 1.6k€ gaming pc and ran hot bevore without any issues, now even on minimal details it crashes (win 7)

it seems to occure most of the time when there is a huge load like a laser shooting from the sky or a boss using a special attack or whatever.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: trueanimus.4085

trueanimus.4085

my wife is crashing every 2-3 minutes. The game is totally unplayable. she logs in.. crashes. Sometimes she doesnt even make it into game.

before hot she crashed maybe once in 8-10 hours of play. or at vinewrath after the fight, a known bug.

During the halloween event(when HoT was released) she crashed a ton.. being able to stay on though for around 5-10 minutes

After the halloween event ended, she was ok… it seemed that the halloween code was messing up the game.

After the 11/17 patch … she cant stay on more than 2-3 minutes. This makes the game totally unplayable again.

Can we please get a fix or at least a dev to axknowledge that this is happening or a fix is in the works?

Btw, she is running windows 32 with an nvidia graphics card… no.. upgrading to the 64 bit client isnt an option, and also is NOT a complete fix.. as people with 64 bit windows are getting the same crash.

Meanwhile, i on my little craptop with windows 64 and intel uma video have never crashed once.

Something tells me there is a problem in the video coding for nvidia and amd cards.. since intel UMA never gets the crash.

the ONLY time i have crashed is back when the second beta was in with the new squad UI. Every time i would enter the water, i would black screen.. but that hasnt happened since the release of the squad stuff 11/17… so… who knows.

Hope they fix this soon.. shes furious!

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: senki.1046

senki.1046

wooooow anet,

errors every 20 minutes since latest patch. please fix this. i paid so much money for this game. don’t wanna regret it.

thx

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Sleepwalker.1398

Sleepwalker.1398

Hi, i’m also getting heaps of this crashes now ever since that Raid patch to send error report to ArenaNet. I think they must be getting bombarded with these error reports. Interestingly, i look at some players who posted their error reports here, seem to be more crash for Nvidia cards. Any one with AMD cards having this crashes too?

Client Crashing constantly [Merged]

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Posted by: NiloyBardhan.9170

NiloyBardhan.9170

I am a 32 bit user with Nvidia graphics card and I don’t last more than 5 minutes without a crash

That’s how bad it is for 32 bit users

14 80s – Niloy Bardhan (warr) ¦ Cute Asura Niloy (guard) ¦ Madhumita Bardhan (ele)
“Owner of the rarest items in Tyria” Legendary collector 8/5 – 300% base MF
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Client Crashing constantly [Merged]

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Posted by: JRM.6218

JRM.6218

Maybe we have cardboard computers or maybe some people have alien computers. The review of mmorpg site scores the polish section as 9. Unfortunately, I’m not registered to ask the author if he is kidding me/a lot of people.

Client Crashing constantly [Merged]

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Posted by: senki.1046

senki.1046

got crashes every 20 min. pls fix

Client Crashing constantly [Merged]

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Posted by: Leamas.5803

Leamas.5803

For this error:

  • —> Crash <—
    OOM: Heap, bytes=5201316,
    App: Gw2.exe

If you’re running 4G of RAM, the client version (x64/x86) shouldn’t matter greatly. That said, with the x64 version, you could try increasing the size of your paging file to see if it helps. On a 32-bit OS, you likely need to upgrade, but here are couple things you can try to reduce crashing. Try lowering the game resolution. If you’re running 1080p, try lowering it to 720p. Lock the framerate at 60fps (This prevents framerate spikes) and lower memory intensive settings such as hi-res character textures, shaders, post-processing. Another thing to do is kill all non-required processes in the task manager to free up as much memory as possible. You don’t need Steam and iTunes and Adobe updater, and IE, and Firefox, etc, etc, etc all running in the background…they all use memory.

For this error:

  • —> Crash <—
    Exception: c0000005
    Memory at address 00000228`201d0390 could not be read
    App: Gw2-64.exe

YOU NEED TO TEST YOUR MEMORY (memtest86 is the best app for this). I can’t stress this enough. If you’re not comfortable doing this, you need take it to someone who can because this very often means your memory needs to be replaced. This applies to both the x64 and x86 versions, but will likely present itself more often when running the x64 version since it uses more memory.

(edited by Leamas.5803)

Client Crashing constantly [Merged]

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Posted by: Frostbyte.4718

Frostbyte.4718

Same thing is happening to me senki. I am upset. been crashing since the update yesterday.