Guild Wars 2

My game client keeps on crashing every time. Any group events it crashes, changing maps it crashes, longing on it crashes. This will be the end of guild wars for me if it keep happening.

Seriously, in terms of tested releases and patches, AN is the worst studio ever.

Everytime I open the client, the menu doesn’t appear. Just nothing. And it won’t close either, so I had to force quit the client. Why does it happen? Have ANet posted some info about this anywhere? I’m on a iMac btw.

No longer able to move maps without crashing, and now I can not load into those chars, the map wont load, then I get the error for lost connection to the server.

How can such buggy updates be allowed to be released, if I did my job this good Id be out of work.

The game is unfortunately back in the state for me as it used to be at the launch of HOT: OOM crashes in every few minutes, totally unplayable. Then, I had managed to solve it. Now I am back in the same boat again. Guess I am done with GW2 for a while. Shame.

Great. The new patch made it worse. Now I’m crashing in core, PvP, and WvW Borderlands.

If they don’t want my Gems anymore, they could just tell me they are not going to fix this and I could move on to Star Wars or something that fixes these.

I have been getting the same error message as well and for me it only started after the HoT expansion. It is happening to me so frequently it is making the game unplayable.

I have stopped playing the story mode all together as the amount of times I have been kicked out of story instance forcing me to do it again is too many to count. PVE is a nightmare especially when I am running content like Tequatl and the game crashes and when I start the client up again I am put in some low population map where defeating tequatl is simply not possible.

I understand that with new expansions especially ones as large as HoT there will be problems but we are nearly a month now into the expansion and these problems still have not been sorted, which I cannot understand. I do not feel I have gotten any value for the money spent on this expansion only frustration.

Yeah what others say, worse than ever and completely unplayable after this latest patch 30seconds is the most you can hope for before a crash in any map doing anything (or nothing)

This just started happening to me today after downloading the patch. It occurs frequently, and there doesn’t appear to be any pattern. I can be doing literally anything and get hit by it.

For the past 2 hours, i am trying to start the game and it keeps crashing while it updates. It’s the first time it happens for me. It crashes at 5% or 31% in the update bar. So far, no word from anyone working for Arenanet or GW2… i am also trying to find posts regarding this situation from devs or employees. Nothing on Twitter… is someone, somewhere trying to fix this?

before this patch i couldn’t play the new maps without crashes, but the core game was fine and running, no crashes whatsoever but now, with the new patch, they just enabled “upgraded HoT mode” for all of us.. wich means MORE crashes and in EVERY mode or map, being the new ones or just the core game…
i guess this is how they plan to “deal” with us who have the misfortune to crash and don’t have a 64bit OS: by just IGNORING us and making everything even worse, so we’ll just stop playing on our own and the problems will magically disappear! just look at what support says: if u got a 32b, they tell you to get a 64b, and if you have a 64b,
they tell you to try the 64b client… and if you have a 32b and can’t/don’t want to upgrade? for them you’re just trash… and we’re being treated as such, mocked and ignored. and i bet that they’ll soon just say “32b OS are not supported anymore!” and that will just be the end.

Bump. They need to acknowledge this.

Well came home hoping to play the Raid, the game client is still crashing. However now it’s crashing while loading the map the selected Character is in, or crashes 2 minutes entering the map such as Lions Arch.

Bump. They need to acknowledge this.

I’m crashing all the time on Mac in WvW since the squad update even at full minimum settings (used to be crashing once per hours instead of once every 5 minutes). Now WvW is completely unplayable.

I think Squads were not tested enough.

Inculpatus cedo.9234:

Your best bet is to upgrade your OS to 64-bit. Many Windows keys allow you to do this at no cost.

Good luck.

And then the guy right below you posts he is crashing with x64….

It crashes SO much… it was fine and stable before HOT and I have a new machine from early this year. I cannot recommend the game to anyone right now, as much as I have loved it in the past.

This is hilarious now. Started game and even before I could accept my daily reward it crashed and before I could send the the crash report it crashed again.

Bump. 2 crashes in an hour after latest patch.
Both OOM and Memory at address 00000xxxxxx could not be read.

Running on 64 bit client.

EDIT: 3rd crash in 1.5 hours. This time its OOM. Thats 2 OOM and 1 memory at address cant be read errors by now.

Before this latest patch, I could at least play in Central Tyria for about an hour or so without crashing. I wasn’t playing any of the HoT maps, but at least I could do fractals, etc.

But now I am crashing every 5 minutes all the time. The game’s not playable anymore. Really wish they’d fix this…

So I see lots of players posting about crashing constantly. My question……. Has anyone from the Game Designers posted if they’re gonna fix this joke ?

Of course not. Can’t admit problems on raid day. Bad for PR… Wait…. DnT already did that.

Cant even patch keeps crashing Help!

Every time I log out of the game, The “A serious error has occurred” pop up comes up and when I hit send to Anet it disappears. It’s been doing that for quite some time before HoT, but recently it’s been doing it in game and its’ been crashing. I’m downloading the 64-bit client right now after deleting the previous version of the game. Does anyone know a full fix to this?!?

crashed 4 times in the last 2.5 hours.
on a mac.
the game exits into a white empty windowed mode with a white empty alert box.
have to force quit.

When HoT released, and until tonight, i never had one crash. After the patch today, both me any GL have crashed a few times, while in the Hot areas, and mine GL crashed during Shatterer. Seems like there are some instabilities with the patch that came out today.

Same problem. I came back to this game after a long break, but this doesn’t boost my confidence.

Yeah, big time. It happens to me no matter where I am or what I’m doing. Just got to the end of Ulgoth event and hit with the error. I can generally leave the error message alone for a minute, maybe less, but it will inevitably freeze, forcing me to accept the crash. As soon as Ulgoth died… freeze. It’s frustrating trying to do events without crashing and losing credit/ loot chests.

Bumping for having same problems. lots of OOM and cant read memory bugs..and i can run other games just fine.

merged from another thread

(yes there are many topics already, please allow me to place my plea here as it will get buried under the broken forum search anyway~)

First off, I have been having OOM errors since HoT was released. New maps are unplayable due to this, LA is a no go, and large events a fruitless effort… Strange tho, since before HoT release I had none of this…

>>>>>>>>>>>>
Anyway since the last patch these errors have increased tenfold. Like I can’t even walk two steps in any place, even pvp (which was safe) now chrashes me constantly. Literally send out a chrash report every 2 minutes… I’d call it unplayable.
And for that matter, even the error reporter seems to die randomly, or the client just completely closes itself.
>>>>>>>>>>>>

I get it, I run a 32bit system. and regardless of it working fine before HoT, it seems you want me to buy a new system, fine, point taken. But unless you can fix/reroll whatever you did this patch, the game is really broken and unplayable for me.

And -to the tech guys- It should be clear now, the problem is on your (client) side, I can’t keep stressing this.

Chazz~

Before HoT i never, repeat, never crashed or anything… now i have a 100 dollar game that is crashing just when it start, or after 5 minutes of playing… I don’t know WTF they are doing, but the only thing i can think is that the have monkeys doing maintenance since the expansion, sorry, the “explosion”. I’m really angry right now, they are doing a good game a really crappy game in just 2 months, congratulation! maybe is a record… everyone are having crashes even with high end cpus and the minority that don’t just don’t care because, obviusly, their empathy died time ago. Download 64bit they say… i’ve benn playing this game on high settings on a 32bit system since i recall, now it doesn’t matter… if you have an alien computer it will crash anyway because the game is BROKEN…

It’s funny that the patch says “client and boss crashes repaired” when 1 minute after that patch i can’t even play 1 minute. Anet, keep stealing money…

Before HoT i never, repeat, never crashed or anything… now i have a 100 dollar game that is crashing just when it start, or after 5 minutes of playing… I don’t know WTF they are doing, but the only thing i can think is that the have monkeys doing maintenance since the expansion, sorry, the “explosion”. I’m really angry right now, they are doing a good game a really crappy game in just 2 months, congratulation! maybe is a record… everyone are having crashes even with high end cpus and the minority that don’t just don’t care because, obviusly, their empathy died time ago. Download 64bit they say… i’ve benn playing this game on high settings on a 32bit system since i recall, now it doesn’t matter… if you have an alien computer it will crash anyway because the game is BROKEN…

It’s funny that the patch says “client and boss crashes repaired” when 1 minute after that patch i can’t even play 1 minute. Anet, keep stealing money…

Before HoT i never, repeat, never crashed or anything… now i have a 100 dollar game that is crashing just when it start, or after 5 minutes of playing… I don’t know WTF they are doing, but the only thing i can think is that the have monkeys doing maintenance since the expansion, sorry, the “explosion”. I’m really angry right now, they are doing a good game a really crappy game in just 2 months, congratulation! maybe is a record… everyone are having crashes even with high end cpus and the minority that dont, just don’t care because, obviusly, their empathy died time ago. Download 64bit they say… i’ve benn playing this game on high settings on a 32bit system since i recall, now it doesn’t matter… if you have an alien computer it will crash anyway because the game is BROKEN…

It’s funny that the patch says “client and boss crashes repaired” when 1 minute after that patch i can’t even play 1 minute. Anet, keep stealing money…

With HoT, Gw2 is simply requiring more memory and for 32-bit systems, it’s right on the limit. I’m sure they can optimize it further, but for now, the 64-bit client is basically required. If you have Windows 7 or up, you should simply upgrade for free.

If you must remain 32-bit however, you can attempt to limit your memory usage by running on the lowest graphical and sound settings (you can also try the -nosound option). Fully download the client and disable streaming. Use fullscreen mode and try a smaller resolution. For NVidia GPUs, reduce the maximum pre-rendered frames to 1 under application specific 3D settings. If you can prevent it from OOMing on the lowest possible settings, then you can try working up from there by slowly increasing them.

I hadn’t been crashing up until this patch, so I don’t know if my issue and this one are related, but I’m downloading the 64 bit client to give it a go. If it doesn’t change anything I’ll be sure to mention it.

My crashes aren’t constant like yours, but they do happen at inconvenient times. Several times today I crashed either in the middle of world boss events or at the very end, resulting in the loss of full credit, or losing the loot entirely. Once again, this issue is entirely new for me with the 11/17 patch. Prior to that I had no problem.

this post was merged from it’s own thread, sorry if content is confusing

…

I do feel your pain, to be honest I was hoping this ‘larger patch’ would fix my original OOM issue (because it is in the client, regardless of what people say), but then again, I was doing that for every hotfix during the first weekend HoT was released… Sadly, my hopes have faded.

Healix.5819:

…

Hey thanks for your reply. The problem is, we get that, HoT is fancy and obviously causes more memory to leak away, yes. But, let me be clear on this:

What makes it so sour is as Mareborder said, we could play PERFECTLY on 32bit/older systems with no trouble before HoT, now, WITHOUT WARNING!!! we need a higher end system. No that won’t do. The client may be using some more memory, but something obviously broke in the coding or w/e, especially now that the latest patch has made things a billion times worse.

If it wasn’t clear, main problem now is that the latest patch has made things ALOT worse. It made the game annoying and LA and HoT a no go area, but now EVERY location chrashes. The last patch was obviously botched, unless the new raids have caused my poor 32bit system to use up even more memory while I’m not even near them ^^;

VanEinstein.5019:

…

Well they are somewhat. the fact that it is happening with you now after the patch MUST make Anet staff see that they broke something… right? Downloading the 64bit client will probably help you alot for this (sadly no option for me), but I wish you luck!

Healix, thanks for answering with those solutions and patience, but i must tell you that i bought a 32 bit game… and if i bought a 32 bit game that later need a 64 bit system it’s just &%$$"·$&/… I know that the expansion was done 3 years after the game was originally created, but the hole game is FKD now… no the expansion… the HOLE game, PVP, WvW, older maps, solo bosses… so if the problem is my crappy pc, why i can play Fallout 4 on 60 fps? WTF… please respond to the other hundreds people too that are posting crash reports now and tell them that they have to buy more RAM and upgrade to 64bit or dye crying. I know you are being nice, but this problem or tons of problems that we are having are Anet issue, i don’t have the repsponsability of memory leeks and terrible optimization… I would try everything you said to solve this, but i have a decent pc, i run everything in this computer, even this game on high sett 2 months ago, so i will hope THEY will take the amability to solve the problem that THEY created.

crash after crash…. I can’t play game at all….

crashed several times yesterday evening after applying the new patch, never had issues before.

i am running win 7 and the new 64 bit client.

I’ve been getting it a lot as well, especially after the latest update, and it does seem to be random. Was just gliding about VB when it happened. Get it a lot after a boss fight such as Teq or Golem, usually means i’ve lost my loot as well :( it’s getting kinda frustrating now.

Latest patch is also causing problems for me. I got my first OOM crash ever (and I’m playing since relase).
Before I could have game running without restarts all day, doing all world boss events, including Tequatl, Karka and other problematic (for others) ones, switching maps many times and I never had any problems.
Game memory usage never went past 2.8 GB (and was generally averaging 2.2 GB during events, hitting max 2.8 GB only at massive fights like Tequatl or Karka).
After new patch… fresh game start, moved to Megadestroyer and crashed few minutes later, with crash report indicating game went up to 3.6 GB (a new record for 32-bit client?).
I switched to 64-bit client and problems fixed, but I had to lower my settings, because it uses a lot more memory compared to 32-bit. I’m not happy, not at all.
I wish I could afford new PC now but sadly I can’t. So I hope this gets fixed somehow…

My system:
AMD Phenom II X4 940 @ 3 GHz
4 GB DDR2 1066
GeForce GTX260 896 MB
Windows 7 64-bit

Kylden Ar.3724:

Inculpatus cedo.9234:

Your best bet is to upgrade your OS to 64-bit. Many Windows keys allow you to do this at no cost.

Good luck.

And then the guy right below you posts he is crashing with x64….

But since he didn’t post the crash log we don’t know for what reason.
Crashes can have many different causes. If people don’t post the full crash log it is impossible to tell.

The cause of the crash for Tungsten Monarch is that he is using 32bit which causes an OOM error. He will also very likely need to build more ram in his pc.

I’m with you all guys, i have a really low end pc and GW2 was running smoothly until yesterday……so far no luck with support same answers i found browsing forums,no solution…At this point everyone knows the problem is not on our end, they might just recall the patch and let us go back to the previous version so we can play the game

Mareborder.1359:

so if the problem is my crappy pc, why i can play Fallout 4 on 60 fps?

Either you can’t or you’re running a 64-bit OS because Fallout 4 is 64-bit. If you have a 64-bit OS, then download the 64-bit client and overwrite your existing Gw2.exe.

ArenaNet will eventually get around to fixing the problem, but right now you have to try to fix it yourself. Considering how they fixed the high-res texture problem however, their fix might also include locking you to the lowest settings.

same here since HoT the number of errors is amazing ;/
since yesterday up there is not even a crash log ;/

whoa it’s a relief of sorts to know I’m not the only one having issues with GW2 client. I came back to GW2 after a year long hiatus to discover I can’t even log in because the client keeps crashing every time it’s updating. I’ve tried deleting .dat files, running the client repair + clean uninstall & reinstalling as mentioned in old posts but nothing seems to work? I don’t know if it’s relevant but I didn’t purchase HoT.

Specs:
Lenovo Z400, 64bit/Windows 10/4GB RAM/Intel® Core i7-3632QM/NVIDEA GeForce GT 645M

I’ve tried to follow the FAQ instructions/instructions in forum posts to find the crash log but I can’t seem to be able to find it though

A lot of people already had OOM crashes with 32-Bit windows before HoT, and
even Age of Conan that was released over 7 years ago had OOM crashes with
32-Bit. 32-Bit Wndows is outdated … get over it, the same as Win98 was outdated
at some point.

Also you can install 64-Bit with your 32-Bit key, just download the ISO at MS for free.

Oh .. and if you really want to stay with 32-Bit .. go back to XP, since that uses less
memory for DX-9 than all later Versions, and so maybe has less crashes. AION, also
already some years old, had at least less OOM crashes under XP than under
Win7-32.

Im on the same boat.

I had NEVER had any problem with my low end pkittenil HoT.

Then it became much, much worse: random dc’s happened. Specially on HoT zones. But, y’know, I even managed to overlook those. Tried to do the less zerg-intensive part of metaevents. Was fine. Managed to get t4 on VB and even finish DS. Full tries on Chak meta without dc’ing.

Then this patch came.

Now its literally unplayable. Crashes every two minutes. I can BARELY play PVP, and even there, the game sometimes freezes.

This is getting to my nerves.

I never crash much in this game rarely but after the patch I had about 5 crashes in total so far between last night and this morning

Me too. No sooner than I log on. After five times, I’ve given up on wanting to play.