Guild Wars 2

I can’t purchase a Karma Booster, click purchase and confirm then nothing happens..

please follow up on my incident report regarding my credit card authentication.

I have already submitted a ticket with the full details of the incident: #130423-000761

Incident: 130423-001654

Can no longer purchase gems for some reason, worked up through the 18th.

My credit card was working fine one minute with the Gem Store, and the next I am getting Card Approval Failure. Just when I thought the problem was fixed it came right back about six hours later. I bought gems around noon, and now I am getting Card Approval Failure. I would appreciate a quick fix this time. Thanks.

Tried to use the Gem Store today. Tried two different credit cards. No joy.
Incident: 130425-001893

Hi. I purchased the name change contract from the Gem Store 2 days ago, but then nothing happened. My gem balance dropped meaning that the item had been paid, but I did not receive the contract. When I looked it up online, gw2wiki says the contract should appear in a chosen character’s inbox. I checked all of my characters and gave it some time (24h+), but nothing happened.
This purchase does indeed appear in my Recent purchase section, yet I did not receive anything still.

Would it be possible to get the refund, or preferably, to get the contract delivered?

Cheers.

same problem here, cant buy gems, my card is fine.

Same issue I cannot purchase Gems. An error occurred finalizing your purchase.

Im having the confirm identity error as well i bought 2 50 dollar gems and wanted to get a third, then i got that error. my ref#130427-000674.

I purchased thirty-five dollars worth of gems, traded them to gold and never got the gold. I want the gold please<3

I’m Having the same issues with my card, even went out and bought a $20 gift card to see if it would resolve the issue and that didn’t work.. Anyone get a response from Anet yet?

I used a different credit card this past week to buy some gems. Today I attempted to purchase $50, 4000 gems using a different credit card and it was declined. I then attempted to use paypal and got the same result. I’ve been reading about this antiquated anti-fraud system in place and I think that is what got triggered. I assure you, they are legit transactions. The ticket I submitted is Incident: 130428-001857, please fix this and update me on what is going on; I think this is a huge hassle as I’m trying to spend money on the game but am blocked in some way.

Hi same can you please unblock my account ticket number #130429-001198 card approval failure please contact customer support to varify your identity before making additional purchases.

i wish to through more money at your company

Got card approval failure for purchasing $20 worth of gems when I have $75 on my Visa Debit card. Can anyone help fix this issue? I’m pretty sure I’m not the only one.

hedix.1986:

Hi. I purchased the name change contract from the Gem Store 2 days ago, but then nothing happened. My gem balance dropped meaning that the item had been paid, but I did not receive the contract. When I looked it up online, gw2wiki says the contract should appear in a chosen character’s inbox. I checked all of my characters and gave it some time (24h+), but nothing happened.
This purchase does indeed appear in my Recent purchase section, yet I did not receive anything still.

Would it be possible to get the refund, or preferably, to get the contract delivered?

Cheers.

I am experiencing a similar issue in that I bought gems to get the keys for Black Lion chests. Had the cost of gems charged to my card, received the gems, purchased 2 packs of 5 keys (spent 900 gems), and for more than 24 hours, have not received anything in game.

I do not know where else to post this, so any help would be great. Do I just wait for the keys? Will they eventually show up in the mail? Is there any other steps I can take?

Thanks,
Icetrinity.

EDIT: This issue was resolved by deleting some mail from my inbox.

Hello,

Having the problem of getting Credit Card approval problem. No problem with CC so must be on your end.

THanks

I have no issues with my debit card yet I am still getting the approval error. Can anyone unstick me?

Hi

I have some problem with credit card approval. credit is fine and i’ve been trying since late last night.

thanks

Hi, am having the same problems as most, credit card approval failure. My card was flagged for fraudulent activity because I was distracted by the bus I was waiting for while I was trying to top up my phone credit, it timed out while I was about to put in 3 digit verification code while I was getting on the bus( apparently phone companies immediately flag this as a fraud attempt and your locked out of online/phone transactions )
I went to my bank yesterday and went through the usual security checks and got my card unflagged but i still can’t make purchases in the gem store. Do you have to go through the support ticket option to get it working again or is it a matter of time?

#130502-000907

please follow up on it!

#130502-001563 Card Auth. Fail. Same card I have been using to purchase most of my other gems. Please fix this. Thank you.

#130502-001665

card approval failed
please fix it quickly and i am waiting for your reply right now
thank you for that because i really want to buy gems :\

I’ve been trying for the past 2 days to purchase gems. I’ve tried 4 different cards and I keep getting “card approval failed”. I am not getting an incident number.

#130503-001409

Trying to purchase gems with paypal, but there’s an error with finalizing it.

#130504-001341
just submitted ticket, cant purchase gems and ive been trying for 2 days now

ticket number 130503-000054

I recieved an email about this telling me that something about my account has been flagged but they let it go and told me that I could make a purchase if it was done in the next 24 hours. that was last night that I got the email.

I went to buy the gems with my pre-paid credit card. (same brand Ive always used with no problems) Same thing. It wont let me. Now I know the card is full and activated for online purchases. Im not happy that I am getting the same thing again even though I was told I could do it.

I want to buy gems so that I can buy gold. This shouldnt be this frustrating.

Ticket Number: #130505-001813

Was able to make numerous purchase for the past few months. But seems to have an issue now with making any through both method: Paypal & Credit Card.

Kindly follow up. Thanks in advance.

Ticket Number: 130506-000789

Please identify yourself to customer support. I would like to do that. At the moment, both credit card and paypal are denied.

Thank You for looking into this matter.

PS. can i use gem cards that are prepaid, purchased at the store, as in redeem a code or will that be blocked too?

I’m having issues as well. Both paypal and credit don’t work. Its… sad :O

Hey i just brought extra bank space for my account, but it has not appeared? I don’t know where to get an incident number?????? HELP

No incident number here but I got this message today:
Card approval failed.
We appreciate your continuing purchases. Please contact customer support… etc.
I keep using the same card ever since I purchased the game, including the same name and all that jazz and when the game was acting up few times due to new patches etc I re-entered all the info again a few times to save it. Dunno how else I would prove that it is me other than doing it again, but not like that would help really.
Please take a look into this or else no lion cub for me and no money for you which would likely make both sides not too happy :P

#130508-000616

Using the same card i’ve always used. And even entered manually. This is my third try to get ANY response from Customer Support. This is very frustrating not being able to get a hold of anyone when issues arise.

“card appoval failed” again…
Ticket number 130509-000810

Please unblock gem purchase for my account. Not a bank issue.
Please increase purchasing limit if possible.

I don’t know if this is the right place to post. I accidentally bought two of the same Item. I don’t know how I can refund one of the “rox’s quiver”skins and get the gems back. 130511-000200 is the ticket number.

Same issue for me as many others regarding gem purchase. Unable to buy gems since the last commerce update.

Same card/account worked fine in the past, but now all cards/Paypal failed.

Ticket# 130511-001188

Thanks.

same issue for me. it looks like i have purchased too often or something. im now unable to purchase gems. however, it was wokin fine for me before the patch.

ticket#130511-001970

thanks

I’m having the same issue. I’ve been purchasing gems fine for months, but starting today, I get the message saying I have to contact support to verify my identity (yet they give you know info on how to contact them). I would like this fixed.

ticket #130512-000401

Thanks.

when i clicked the “confirm” button
it shows a screen of error
Incident: 130513-001202

I’m having the same identity problem as Vilgefortz.4581

#130514-000276

Same issue for me. please unblock my credit card to purcahse gem

130514-000986

Bought paysafe card 100€ worth 8000gems i got an error, my paysafecard is empty.

Recieved no gems.

Not happy with this, what about my money ??

130514-001113

Used to be able to purchase gems, now (for the past several days) not. Tried from different credit cards.
And I have been planning to make a big gem purchase….

I bought a southsun supply crate but didnt get it in mail, help pls

@NerveCut

Try deleting some of your mail, this usually solves the problem. Good luck. =)

Hello for the past several days i have been attempting to make a gem purchase and have had my transaction declined, I have checked with my bank and currently have no restrictions placed on either my cards or my bank account, yet i am still unable to buy gems even after 2 tickets would very much appreciate a resolution to this soon as there are items i would like to buy from the gem store.

#130517-000863

I’m getting a message: We appreciate your continuing purchases. Please contact customer support… etc.

Please unblock my account.

I was asked to contact customer support but I have no way of doing that so I’m posting here.

@Waypoc

To contact Customer Support go to:

support.guildwars2.com
‘Ask a Question’

or send an email to: support@guildwars2.com

Good luck. =)

It is an anti fraud measure, apparently. Its unfortunate that honest folk are being punished because of some.