Tried buying stuff from TP, looks like it’s all wonky at the moment, eating money and not giving anything. Other people are reporting the same thing as well (I’m on Stormbluff). Since I just used maybe a silver at most, I’m gonna write it off as a loss, but you two will probably want to put in support tickets.
They announced the TP is having problems on their FB page and they are looking into fixing it.
That’s great and all but what about our items/gold. Last time this happened myself and a few friends never got their stuff back. I hope they can reroll or something.
[incident #121127-002497]
After numerous attempts I bought 800 gems for $10 USD. After that went through, I purchased one Total Makeover Kit, bringing my gem total to 450. However, it’s been over a half hour now and I have not received the Makeover Kit in my mail. I have plenty of space in my mail box and even deleted a few mails because I read that would “fix” it, to no avail. I’ve restarted the client multiple times. Nothing. Where did it go? Is this something that can be fixed?
Attached is a screenshot showing my inbox, inventory, and Trading Post (with proof of purchase) – yet there is no Makeover Kit. I do hope this can be resolved.
Also just in case you need it:
Character : Nerys Velaryon, 80 Elementalist
Server : Fort Aspenwood
Gem Purchase Method: Visa CC
“Please check your card details and try again. If you continue to get this message, please contact support.””
Is this due to what everyone’s been kittening about today or is this another issue as I’ve only seen problems with receiving items and not rejecting CCs.
I now have this issue logged it through the in game bug reporter. Wont let me buy Gems tells me approval has been refused, nothing wrong with card, funds in account.
I just got an email with an analysis and a work-around on one of the Gem Store purchase issues, where you try to buy and cannot click “next” to complete the purchase. Granted, this doesn’t solve every issue, but it’s a step forward and I want to share this work-around:
What is happening is that the “next” button on the final screen does not get enabled after filling out their billing information. What seems to be happening is the form does not recognize that the customer has entered all the information into the form and in turn, they cannot complete their purchase. If the customer simply “tabs out” of that last field (for the card’s expiration date), they are able to click next and confirm the purchase on the following page.
I wanted to post this right away, and I’m hoping that someone will let me know if this suggestion does work for them. We have a “bug” listed for this, but I’m super curious about whether this work-around is effective.
Thanks for any info you can provide on this!
Yes, it works. I found that bug while trying to figure out why I couldn’t buy anything. Unfortunately, that is not the bug preventing me from purchasing anything. It’s the lack of a “confirm” button on the NEXT page after that. Very frustrating. I tried buying gems over the black Friday sale (3 days running) and got nowhere.
~holds up handful of money~ I want to give it to you, I REALLY do. But.. you just aren’t making it easy to do!
:)
I’m having this same problem. I can get through the information page, but the following page titled “Review Your Order” seems to be bugged.
It tells me “You’re Buying” on the left, but the gem order isn’t listed. Then it has “Payment Method” on the right with the credit card listed under. Finally the confirm button is grayed out.
But I don’t think that applies to this situation, as the hours don’t seem to align. I think you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
An internal email yesterday stated that there was sometimes a few hours’ delay between the time of purchase and the arrival of the kit. I’m sorry that it took so long, but I imagine that you all received your kits by now.
If not, I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.
The kits were taking some time (occasionally a few hours) to arrive but I believe all were delivered by last evening. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page if you still have issues.
Card approval failed for me. Nothing wrong with my card. Paypal isn’t working either. I opened up a ticket and it was suggested to me to lower security or try another browser, but that didn’t work. And it still doesn’t explain why my credit card isn’t working in game.
hey, I bought an instant repair canister yesterday and didnt receive it. I thaught i had done something wrong but when i bought 5 zomoros stones today and didnt receieve them I figured I would probably let you guys know so this can be fixed.
By the way according to the Blacklion page I have purchased them…
This post is in response to my previous post. I was able to successfully get around the bug I posted a few posts ago.
In the page where you need to put all your credit card information, there is a button to change your order. I changed the order to an order that I did not want. Then I changed it back to the order I wanted. At this point I clicked next.
The “Review Your Order” page correctly displayed my order now. Everything seems to work after this.
Gem Cards I purchased from BestBuy are not redeeming.
I submitted ticket: 121130-000602
[edit – now the entire Black Lion Trading Company interface is down – ERROR: invalid authorization]
[edit 2 – UPDATE: following the fix of TP my codes (as reported in the ticket) have now been authorized and I’ve been credited with 2000×2 gems. —ISSUE RESOLVED]
It has been few days now and I still can’t buy your kitten gems. What’s wrong with you and the support?
121116-002679
As the team has responded a couple of times, your purchases were declined by your bank. Therefore we are not able to fulfill your purchase requests. You might consider purchasing gem cards at a retail store and adding gems to your account in that manner. Unfortunately, it does not appear that we can accept the credit card you’ve been attempting to use.
Gem Cards I purchased from BestBuy are not redeeming.
I submitted ticket: 121130-000602
[edit – now the entire Black Lion Trading Company interface is down – ERROR: invalid authorization]
[edit 2 – UPDATE: following the fix of TP my codes (as reported in the ticket) have now been authorized and I’ve been credited with 2000×2 gems. —ISSUE RESOLVED]
Thank you SO much for updating to let us know that the issue was resolved. Many times it’s unclear if something is OK, and looking into the matter takes time away from other issues that are still a problem. Thank you again for updating!! <3
This post is in response to my previous post. I was able to successfully get around the bug I posted a few posts ago.
In the page where you need to put all your credit card information, there is a button to change your order. I changed the order to an order that I did not want. Then I changed it back to the order I wanted. At this point I clicked next.
The “Review Your Order” page correctly displayed my order now. Everything seems to work after this.
Good to hear the “work around” is functional, even if a bit awkward. Our team is aware of the issue and I’m sure they’ll be working on the functionality issues to make the purchase process a bit smoother for everyone.
Recently I tried to purchase 1600 gems using my credit card, but I received this error message after I input all the information and pressed “confirm”
What’s the problem? If anyone could help me with this issue, it would be greatly appreciated!
Hi there. What region are you in? And when did you attempt to purchase? Thanks for this report — the team is on the case!
I’m based in California. I am on server Crystal Desert. I attempted to make this purchase earlier this morning at 3 am. It’s also my first attempt at purchasing gems, if it matters.
Recently I tried to purchase 1600 gems using my credit card, but I received this error message after I input all the information and pressed “confirm”
What’s the problem? If anyone could help me with this issue, it would be greatly appreciated!
Hey there. We’ve looked into this and we’re not seeing a general problem. Have you tried again? Did it work ok later? Thanks for any update you can give us!
It has been few days now and I still can’t buy your kitten gems. What’s wrong with you and the support?
121116-002679
As the team has responded a couple of times, your purchases were declined by your bank. Therefore we are not able to fulfill your purchase requests. You might consider purchasing gem cards at a retail store and adding gems to your account in that manner. Unfortunately, it does not appear that we can accept the credit card you’ve been attempting to use.
I just checked on your ticket and I think you’re ok to go now! Thanks for your patience and understanding.
Recently I tried to purchase 1600 gems using my credit card, but I received this error message after I input all the information and pressed “confirm”
What’s the problem? If anyone could help me with this issue, it would be greatly appreciated!
Hey there. We’ve looked into this and we’re not seeing a general problem. Have you tried again? Did it work ok later? Thanks for any update you can give us!
Hello Gaile,
I attempted it twice last night (or this morning I suppose.) I am on a night shift so I won’t be able to go back until very late, but when I do I will try again and edit this post with the results.
Thanks again.
EDIT: I have tried again, and it worked like a charm. Thank you!
I am trying to purchase gems with a prepaid mastercard, but it keeps giving me the same error. I have had this before and they said that they had to override my purchase restriction for 48 hours. After that it worked. I am trying to buy gems again and it is keep giving me the same check card details error. My ticket has been out for a few days and we have exchanged some info and questions and they say they would escalate it but nothing has happened. Whatever they did last time worked.
My ticket is 121129-000304 and want to get this resolved quickly before gems go down.
Any help with this would be greatly appreciated – Redaphile.2506
Hi…I love the idea of being able to change appearance and gender from the gem store…however, I would like to know if it is possible to change my name. I changed my mesmer from female to male and now he`s this strapping young lad with a girl`s name! Help!
I submitted a ticket #121202-000974 when i try to buy gems i get the message that i have to contact support to confirm my identity. I bought already diamonds in the past but now i can’t because i get always this message. Thank you for your help .
Edit: Issue Resolved thank you for help
I have been interested in purchasing gems for a while. However, whenever I try to order gems, I get the following error (see screen shot):
In anticipation of the regional question, I am currently working in Shanghai, China and attempting to purchase with my American Credit Card. All the information is correct and the card is in good standing.
Is there any way for me to purchase gems digitally? Retail cards are inconvenient.
exact same issue. tried to use my card multiple times over the weeks, but nothing ever succeeded. I have submitted a support ticket before, but I never got a response.
my current ticket number is #121203-000122. I did recently move and update my billing address, but this should have no effect on this. I tried weeks before I moved and it didn’t work then either.
Smitten Mittens (The Gothic Embrace [Goth], Fort Aspenwood)
suppot ticket number 121203-001180
Both cards are noy working, paypal is not working. I checked with bothbanks and its not their isuue.
I also purchased cards but tey cant be redeemed. All that happened around 2 weeks ago when i bought 12000 gems in the store/( had to buy lots of things
I just bought a 15 dollar 1,200 gem card from gamestop and I can’t redeem the code, every time I try to enter the game says to code is invalid. Can this be fixed, don’t tell me I just wasted 15 dollars?
Ticket number – 121204-000752
I am getting seriously agitated with this. I have bought gems before successfully and now for some reason I cannot purchase any. I had this problem before and was told that my account was locked for some unknown reason. The person I talked to “fixed it for the day” or I’m assuming temporarily gave me rights to spend my money? He also told me to wait at least a few days before I try again. It’s been some time now, tried again, and now I am getting the same failure notice. I sent in a support ticket but it seems the support team is… busy, I’ll go with that. I decided I would post something here, in hopes that I will get a quicker response than I did with my last two tickets. Please help me get this resolved before gem prices change. Thank you.
Thanks for that info ^^
