Guild Wars 2

1182109: Cant get my password reset
My boyfriend bought me the game but has not been able to access his account because he cannot remember his password.

Hi, this ticket for my friend he hasn’t been responded to in three days. He’s having account recovery issues. Ticket: 1156067

1146392 and 1147921 resolved after 7 days. gl to the rest of you and ty anet

Hi, posting on behalf of user Zaralila.1623 (he has not been able to log in) to forum, who has had a ticket in for five days.

Ticket number is 1153531

Any info is appreciated.

Thanks.

Posting on behalf of my gf. Bought her a new account and was suspended before she was even able to make her first character. Any updates would be appreciated

Ticket # 1158942

Hey there putting in a request for a mate his case number is 1170948.
It has been 3 days since it has been submitted.

Thank you

Hi, it’s been 3 days since my ticket was submitted. Ticket #1170565. I just bought the game 3 days ago and I can’t even play it.

So, been about almost 2 months since we petitioned for support, didn’t receive any email. Been about 13 days since i wrote here, again no email, and no help from here..
Sad, just sad..

Hello
My ticket : “1139087:I cant login to my account”
Still no response 11 day’s
Greetings

1159683:Password reset

Submitted three days ago

1179588:Lost account details

Hello,
My friend’s ticket: 1165612 “Account has been compromised” was submitted 3 days ago with no response.

Thank you

My wife is still waiting for correspondence in reference to her account being compromised. She replied to the initial e-mail as instructed after taking the steps to secure her computer on January 22nd.

Ticket#1154095

Ticket #1158386

Sent 4 days ago, no response yet. Would greatly appreciate an update.

(1193169:i can’t login after register) Its been more than 3 days and nobody has messaged me, Can you que me up please? thank you

Ticket#1153806. Its been 7 days and have not received reply besides automated message.

1187563:Cant access GW2 Account

case: 1174474 End user cannot access their account (added on behalf of end user as this is a log in issue)

Hello, my friend got a problem with google authenticator, he can’t log in on the site, so I’m writing for him.
Ticket number: 1182060:Google Authenticator problem

case 1183712 lost password of a trial account been 4 days now no reply

Ticket # 1158744

Posting for my brother in law, was for a reset of password.

Thank you.

Ticket/case # 1177298:Linking accounts

I lost my old GW 1 password and was hoping to have it reset so I could link my two accounts. I understand theres a backlog though, just wanted to make sure my ticket didn’t get lost.

1186261:Changing e-mail address for account

Submitted on 1/25.

This is on behalf of a friend of mine who took advantage of the awesome $10 sale. He made an account, and now can’t access both the website or the client, while my account did work on his.
His ticket number is #1181476, and it was three days ago.

Thank you for the update.

1197256: google authenticator, changed phone

Hello. I am posting on my husbands account trying to recover my account. I deleted the serial code some time ago because I thought it was only for registering the beta account before GW2 was officially live. I can’t recover my account without it. It has been 2-3 years since I was last on so hopefully my account wasn’t hacked.

My ticket number is: 1192651.

I have all the information I used to make the account and I am still using the email address I used to make it. Thank you!

Hi again. Now been 2 weeks since I sent in a report and around a week since I wrote here. Still no response or email. Would be nice to at least get a ticket so I know you are looking at the problem.

What happened was that I lost my log in reward due to that I wanted to pick it up on another toon and I first went in on a low level toon. Never touched the boxed but loged out and deleted that toon and re-logged and was going to pick up my 28th day log in reward, but it was gone.

I waited a day and the next day my track had reset but I still did’nt get the last chest and the bonus % gold find etc. I really hope this can be fixed cause it is annoying that I HAVE to pick it up with the exact same toon I log in on, it should be acc. And I can’t be the only one that made this misstake.

Plz let me know what is happening.

Sincerely
Noc

Ticket # 1163988
Not able to link my old GW account to GW2. Created the ticket 5 days ago.

Thanks for looking into it and making a wonderful game I have not been able to stop playing for 5 days!

Hello. It has been more than 3 days. I’m trying to recover my stolen account.

1187627:Account recovery

Thank you.

1194552 Loginissues

It’s been 9 days now…..

1169680: Cannot log into GW1. Needs linking to my GW2 account.

i’m having trouble linking my account to my guild wars 1 account due to the new system (1141946)

Hello, my (Support Ticket 1155942) was submitted 8 days ago RE: Guild Wars 1 acct. Full explanation is there with my guildie’s ID that he has also submitted. My guildie had both his GW1 & 2 accounts hacked. He tried to reset his Gw2 pass & was locked out because the hacker enabled cell auth. since the acct is synced, it successfully reset his GW1 PW, he got on for a short time (before the hacker would get notification). My guildie asked me if I could hold the remaining items left on his acct (3 storage tabs). we both got banned at the same time after the transfers. I understand that there is a huge backup, It would be nice to have my account restored in time for GW1 Canthan New year this weekend. Thanks in advance.

I submitted a ticket (1144655:Guild Wars not authorized) on the 18th and still haven’t heard anything back. When I logged into my guild wars account using my guild wars 2 account information (after linking the two) it says I’m not authorized to play guild wars. I’ve been waiting almost 2 weeks to play Guild Wars.. I’d really appreciate any updates on the matter.

Hello, would appricate it alot if someone could take a look at my friends ticket

Ticket number : 1193101

ticket # 1195036. Friend needs his authenticator removed due to not being able to access his old mobile phone that had the app for his account.
Issue solved

Ticket # 1158744

Was emailed back indicating a reset password was sent. No sign of it.

Please resend the password reset email.

Thank you.

Ticket #1158386

Sent 7 days ago, no response yet. Would greatly appreciate an update.

Tried to change the password on my original GW2 account. I haven’t used in awhile and forgot my pw so I tried changing it but it said I had to contact support to have my account recovered. There’s no way it was hacked into. Both my GW2 account and my email account use 2-step authentication.

Ticket #1191319
my ticket may seem odd, but i asure you its 100% serious and i would even offier more if needed
any answer would be appreciated
tnx

Ticket # 1166482
Issue: Authenticator attached to phone my friend no longer owns
Time: It’s been 7 days since he submitted his ticket

Would really appreciate an update on this issue.

Ticket # 1128207.

Gw1 ticket in the works for 19 days now. I understand that you’re all very busy, but this kinda sucks on my end.

Ticket #: 1157683 and 1157687

7 days without a response. Trying to get on my old account gw1 accounts. Can I get some help?

Hi!

Me and my friend are trying to get back into guild wars and hes having a problem, he hasn’t received a reply in 7 days to his support ticket.

His issue is Mobile Authenticator- changed phones

His ticket number is: 1163660

Thanks in advance!

I bought my friend GW2 during the sale last weekend. He used to play GW1, but does not remember his password. He submitted a ticket to get his accounts linked and set a new password, however it has been a week and still no reply (other than the auto reply).

His ticket number is: 1162549

Please Help!

-Luen

I haven’t played in quite some time and I have been wanting to get into the game again to try it out. I installed about a week ago and I got the error about my account being locked due to an unauthorized login. I still haven’t gotten a reply to my ticket. Please help me.

Ticket – 1185922

Hello!
My ticket – 1144442.
I’ve raised it Jan 18 2015.

1182830 :account blocked

Could you give me an update on this account?

Thanks!

Ticket is 1197415.

Really would like a response or to have my issues with logging into GW1 resolved soon please.