Guild Wars 2

Please provide this information:

If you have a game account for the original Guild Wars, can you play it?

• Yes, absolutely.

Where are you playing Guild Wars 2 from?

• United States – Louisiana in particular.

At what time and in which time zone do you play Guild Wars 2?

• Normally evening time between 6pm and 10pm Central Time Zone (GMT -5, currently).

— EDIT— I went back and re-read the initial request. I put in a “question” as asked. I got a reply back to submit nearly all the same information as my initial problem about 3 1/2 weeks ago. Anyway, I also included some new information. I’ve been playing Guild Was 1 today, and starting getting disconnected with an Error=007; something that didn’t usually happen to me before. It seems to happen just like the dreaded error code 7:11:3:189:101 that’s been plaguing my Guild Wars 2 experience for over a month now (it played fine for about 2 weeks, then the disconnects started happening). I even played Guild Wars 1 while I was having the problem with Guild Wars 2, and didn’t get any disconnects, so there must be a change that was made to Guild Wars 1 in last couple of weeks.

I got the error 7 sometimes, here goes one log for the gw2.log file

Perf: Build 15868
Perf: Archive has version 1 header
Perf: Archive has version 1 header
Debug: Scale9Grid for resource=188 has negative width -8.050000
Perf: Deleted 0 old files.
Debug: Failed to connect to address 64.25.38.53:80
Perf: Counter; 30d.1m.socket inet msgs processed; 2
Perf: Counter; 30d.1m.socket inet process time ms; 1
Perf: Counter; 30d.1m.transactions (peak); 2
Perf: Counter; 30d.1m.transactions (total); 2

If you have a game account for the original Guild Wars, can you play it?
Yes I can play with no problems

Where are you playing Guild Wars 2 from?
New Zealand
on an: Intel Core2 Duo CPU P8400 @ 2.26GHz
Graphics NVIDIA GeForce 9800M GTS
8GB RAM
Windows 7

At what time and in which time zone do you play Guild Wars 2?
Timezone GMT+12/13 and normally between 0430-1000 GMT.

I have had this problem since day one. I have had numerous tech support guys from ISP attend, with no known faults. Also bought a new router. I am just a bit lost as to what to do…

error 7 is back for me again right now it seems. Time 12:20-12:45pm UK 28th october.

all my avatars are in LA and keep experiencing this. One of them managed to get the LA overflow pop up and the others didn’t. After a few minutes error 7 on all of them however my connections to all other internet services are running fine.
It seems to be an issue with Anet and their overflow tech and handling global ip’s as far as I can see as I only get this in tandem with an overflow message and invariably thats LA zone.

My details for what its worth. The significant fact is probably I am EU based and play on an NA server.

Please provide this information:
•If you have a game account for the original Guild Wars, can you play it?
I don’t have a GW1 account but all other online services from my large home network and gaming pc’s work flawlessly, only GW2 is a problem.

•Where are you playing Guild Wars 2 from?
UK on NA Jade Quarry

•At what time and in which time zone do you play Guild Wars 2?

Having the problem right now at 12:30pm 28th Oct – check your network logs

Typically weekends during the UK days and most evenings.

same problem here. It disconnects randomly every 10-20 minutes.
I have an account of the original GW and I can play it
-I play from Italy near Vercelli (Italy)
-Usually I play during the evening (0900-23:00)

I have tried all the solutions indicated in your forum / website but no improvement.

I played a trial and that was all.

England, UK. (The dude next door to me sharing the same connection plays fine)

Any time between 2pm-2am

I’ve all ready e-mailed support and tried the whole ping plotter, hi jack this, and winsock stuff and I still can’t get on to play. I can sometimes log in but I’m automatically lagged out. Other times it’s just a straight up error 7 message.

If you have a game account for the original Guild Wars, can you play it?

- Havent tried but after getting these errors as well as the failed to access login server and the wrong password error (while being IN the game) i can go on other MMOs that i have including wow and rift as well as other Online games without having ANY issue with them what so ever.

Where are you playing Guild Wars 2 from?

- South England, Though i hear that your EU servers (Desolation at least) are actually in the US – a confirmation on this would be nice

At what time and in which time zone do you play Guild Wars 2?

- between Sunday afternoon and Wednesday. Mostly fine until “Peak” times (5pm onwards) and yet i have NO issues with ANY of the other online games that i play so i know its not my internet

1. I have an account GW1, but I didn’t try to play
2. Russia (Moscow)
3. Any time between 8 am – 8 pm
Do something with this please. I can’t play normally after update… Never had problems with online games before

1. I don’t have a GW1 account
2. Washington DC
3. Usually between 7pm – 11PM EST. I play on Sea of Sorrows.

My city just got sideswiped by a hurricane and my connection to the server was fine the whole time. But suddenly today (Halloween), I can’t play for more than 2-3 minutes without getting disconnected. Pretty sure that the issue isn’t on my end.

1. I don’t have a GW1 account
2. Ukraine (Rivne)
3. Any time between 8 am – 8 pm. UTC/GMT +2

error code 7 started happening to me again after this latest build

no guild wars 1 account
playinng on the Scantum of rall server
playing all day any day (well i use too)
Indianapolis, IN USA

Three weeks and 2-3 days – NO error 7. In that time i haven’t restated my pc or shutted it down(Normally i leave it working always). Well, yesterday a reboot was needed due to installation of a program. BAM since then i get non-stop error 7. WHAT THE FACK

Started for me this morning (US Eastern) around about 8am and is continuing now (3pm EST)

No GW1 account
Playing on Devona’s Rest
Boston, MA, USA

No guild wars 1 Account
playing on Hunnars Hold (EU)
Israel, GMT +2

Started for me since sometime around Halloween:

If you have a game account for the original Guild Wars, can you play it?

Do not have a GW1 account

Where are you playing Guild Wars 2 from?
Canada, British Columbia

At what time and in which time zone do you play Guild Wars 2?

Sporadically during different times of the day at Pacific Standard Time.

Yep I have GW1 and can play it for hours with no errors.
Location: Florida
I play during the day mostly (and some nights) during the week all the time but not much at all on weekends.

I get this error CONSTANTLY. The game is nearly unplayable for me but I am a dedicated GW fan and will continue to log on every 10 minutes when i get kicked from WvW. It is kicking me from pve maps (all of them) the last two days also. I get this code 7 every half hour at a minimum and when its bad i get it every 5 or 10 minutes for hours at a time.
Thanks for your attention to this matter.

Thanking them for what? That the game is unplayable?? The problem persist for more then a month now and there are no direct actions taken or results whatsoever.

I never had any disconnects since launch day.

However, starting last night, I keep getting error code 7:11:3:189:101

Ever since your message saying you were going to work on stuff that might affect our connectivity.

Never had this problem before last night before you messed with stuff.

Please fix it.

I get error 7:11:3:189:101 constantly on my Ranger! By constantly I mean after 10 seconds every time I try to play!

No other characters suffer this on my account. Thus it cannot be an issue at my end.

Please fix this, so I can actually play my class of choice on the game I paid for!

Something stirs in the sea of sorrows… This is buggy GW2 which you can not play because of error 7 they can not fix for many weeks.

On topic:
- don’t have
- Moscow, Russia
- from 19 to 22 (UTC +4)

Please provide this information:
If you have a game account for the original Guild Wars, can you play it?
No
Where are you playing Guild Wars 2 from?
Portugal
At what time and in which time zone do you play Guild Wars 2?
(GMT 0, lisbon).

Server: seafarer’s rest

If you have a game account for the original Guild Wars, can you play it?
GW1 is also lag too. but it’s not like GW2 disconnect all the time
Where are you playing Guild Wars 2 from?
Toronto,Canada
At what time and in which time zone do you play Guild Wars 2?
(UTC-5:00).
Server: Dragonbrand

Tech support is trying to turn the blame on the individual consumer when it’s clearly a server side issue. This is just sad. Can’t believe I just went out and bought this game.

1. i got original Guild Wars
2. i play from home, in Israel
3.The current time is Sat Nov 10 2012 16:18:35 GMT+0200
The GMT current time is Sat, 10 Nov 2012 14:18:35 GMT
You are currently at GMT+/—2:00
I lag badly and after 10-15 mins im getting error 7 and connected lost..

Been having this problem the last few days (Code=7:11:3:189:101) game will lag then poof I’m back to the character selection screen.
I no longer have GW1 installed
Playing from Southeast Texas, near Houston
DC’s began around 8 am central time

I have not had this issue until a few days ago when I began receiving the message in chat about you guys testing the connections. Ever since then it’s a DC every 10-15 mins.

1) Yes, have an original Guild Wars Collectors edition account.
(since this morning I did never experience error 7 frequently)

2) I play from Milan/Italy and my Internet provider is: “fastweb”.

3) My time is CET ( GWT +1) I play mostly all day.

RUNNED: “game recovery”, and “guild wars 2 test” and all was normal
dowloaded latest video drivers.

STATUS: I can log ingame after 5 min loading screen, experience huge lags, skills wont work, unable to talck to any store or NPC, cant TP, go WvW,or use map chat, weirdly the guild chat works normally.
Also I get error 7 and get kicked out of server after 5-10 min.

GAME UNPLAYABLE

I’ve got the same error code since this morning (12/11/2012, tzone Europe/Rome)

1) No, I don’t have an original Guild Wars Collectors edition account.
2) I play from Milan/Italy and my Internet provider is: “fastweb”.
3) My time is CET ( GMT +1)

I sent these informations on “Ask a question” too

Same problem
Error Code: 7:11:3:189:101
Huge lag on using skill,no problem on moviment and chat,still unplayable

1) No, I don’t have an original Guild Wars
2) I play from milan provider libero
3) My time is CET ( GMT +1) play mostly at evening\night 19:00,02:00

If you have a game account for the original Guild Wars, can you play it?
Yes i have original
Where are you playing Guild Wars 2 from?
USA, Ocala Florida
At what time and in which time zone do you play Guild Wars 2?
time varies in EST

1) Yes, have an original Guild Wars Collectors edition account.
2) I play from Palermo/Italy and my Internet provider is: “libero”.
3) My time is CET ( GWT +1) I play mostly all day.

STATUS: I can log ingame after 10 min loading screen, experience huge lags, skills wont work, unable to talk to any store or NPC, cant TP,or use map.
Also I get error 7 and get kicked out of server after 5-10 min.

GAME UNPLAYABLE

1) I’ve a GW account and I can play on it.
2) I play from Milan/Italy and my internet provider is “Fastweb”
3) My time is CET ( GWT +1) I play mostly during evening.

Error Code: 7:11:3:189:101
Huge lag on using skill,no problem on moviment and chat,still unplayable. Kicked out after 5 minutes (after a very long loading screen)

Here are my test results…
I passed everything but the tracing network paths took awhile….
I play from Elbridge, NY
mostly 7-12pm EST

GL and please help… spent all this money and I cant enjoy pvp….

I have a Guild Wars 1 account but actually i don’t have gw1 installed so i can’t try to play it.
I play from Italy in Milan and i don’t have a precise play time.
My issue happens when there are a lot of other players in maps like lion’s arch or at dungeons entrance.

I’m afraid this is a server problem and it’s not related to my ISP. I don’t have any kinf of connection issues except for Guild Wars 2 and i have a powerfull connection.
I have tried to run the client with antivirus and firewall disabled with no result.
I have been playing since the official release without problems, this issue has started yesterday and is persistent.

Please provide this information:
If you have a game account for the original Guild Wars, can you play it?
Do not have one.
Where are you playing Guild Wars 2 from?
United States – Georgia.
At what time and in which time zone do you play Guild Wars 2?
Any time between 11pm and 7am EST

I’m fine if I stand still and just chat but when I try combat or gathering I lag and then disconnect. Very frustrating.

Please provide this information:
If you have a game account for the original Guild Wars, can you play it?
Do not have one.
Where are you playing Guild Wars 2 from?
Croatia Europe
At what time and in which time zone do you play Guild Wars 2?
GTM +1 trought the whole day depending on school

• No
  *Western Australia
  *GMT+8 (10:00am onwards)

After having enjoyed nearly two weeks of no error 7, it is once again back plaguing me.

Once again, only on one character, t his time my guardian. Clearly server side, and clearly still a problem affecting many customers.

Funny timing really, as was just about to make my first gem store purchase, but if this bug is still hitting then why would I bother!

Nope cant play gw anymore

In the U.S.

eastern and play at different times

7:11:3:189:101 is the error i get everytime I play. I make it to the log in page chose a char and when the map loads i get the error and exit.

I’m currently at college and and the connection was fine when the game first came out and even up until recently. When i take it home it works fine for me. Please help

Days have gone by with no change! Still cannot play my Guardian, while other toons are fully playable!

This is a server side issue, not client side!

You people need to get this fixed, top priority!

Yes, I can play Guild Wars 1.
I am playing in the Central US.
I play at various times, morning and evening, it has not bearing on my disconnects, as it happens anytime I play.
This issue never happened to me prior to the Lost Shores content.

been getting the error 7 code again….started last nite if i stay still and chat im fine but if i try to run or gather or anything i get dc’d pretty quick. in the morning (7amish) connectivity is pretty good but past two night i log in at liek 10pm EST and have a ton of problems. my gaming schedule is pretty consistent 7am-10am then 10pm-1am the past month has been really good but alot of problems the past two nights

Im getting kicked from game too with error code 7:11:3:189:101.

I can login to my original guild wars account no problem at all

I am playing from the United Kingdom

This happens anytime from 4.00pm to midnight between monday to sunday evenings

Its happening quiet frequently now, hope this info is some help to you

Hope it can be fixed either from my side or yours

Same problem with the error code 7:11:3:189:101.
-Don’t have a Guild Wars account.
-Playing from Romania.
-GMT+2, I usually play from 7am to around 4pm in the weekdays and take a break in the weekends.
Checked my connection and all, no problems. Tried out other online games, no problems again. It’s definitely something related to the game or the servers. Hope it gets fixed cause this makes the game unplayable.

Same error as everyone. It started after the karka event patch.

- No gw account
- Romania
- Monday – Friday from 18.00 till 2-3 am (GMT+2)
- Saturday – Sunday – well, mostly all day

I never had this issue till that patch and now i can’t do anything. Fractals.. get dc-ed usually after 1st one or 2nd.. dungeons, random dcs every time destroying my rewards, pvp..great fun to lose a tournament due to it. All i can is level and even that isn’t great, with all the " oh look, you’re actually not online right now – you got dc-ed 20 meters further back… "

I have all ports forwarded, didn’t help. Firewall disabled / uninstalled.. nothing. Router taken out of the picture.. nope. This is making the game unplayable.

- Yes a guild wars account, uninstalled after gw2 came out. (at the rate this is going, I may go back to playing it, this forced dc’s are a joke)
-Chicago, IL, USA
-Intermittently every day. Code 7 happened a lot around 6pm midwestern time, and even got so bad that I wasn’t even able to log in.

I’ve read all the forums and done everything that was requested to fix this on my side. Started noticing problem after Karka event. I have the Collectors Edition and been playing since the 3 day head start never encountered this problem. Please fix this soon. It’s going on a month since this started becoming a major issue.

It started this morning for me. Even though I am playing from EST USA, I have been on the EU servers to play with my guild.
- I do not have a GW account
- I never had this issue before, never had lag or dc

Now I cannot play 5 minutes without being disconnected. It seems to get worse as the day goes on.

I can log into my guild wars 1 account and play
Im in the United Kingdom on the Desolation Server
This happens between 7pm and 10pm getting really frequent now
Error code 7:11:3:189:101

Hope you can help me getting rather anoying

Error code 7 has been 100% fixed for me. I had this issue since beta and it never resolved itself and I did everything short of replacing the router..

Which I did the other day. I went back to my DGL-4500 and low and behold not a single error code 7.

Switching out my router solved my issue. You have no idea how happy I am, for literally the first time I can play GW2!

No GW1 account.
I play GW2 from Arizona.
I have played all times between 7am and 1am AZ time since getting the game.

Problems with lag/freezes and disconnection problems have been getting progressively worse for our two machines since the Karka event. This morning the problems were occurring every 2-3 minutes to one of our two machines, and the game was basically unplayable. Game ran flawlessly between ~Oct21 and the Karka event for both of us.

re: DizkzeK. Router not my issue; the girlfriend plays from her PC (connected wirelessly) with no problems. Get the same error though; GW 1 works, even re-downloaded the kitten thing to test. Play from arizona, all the time.