Guild Wars 2

T_T

Jumping puzzle not playable.
Outside of devinitys reach, laggy.
I dont want to play at night, and alone on wintersday. ;_; (have to learn and make school things)

Santa claus, i wish a lagfree GW2. T_T

PS:
Intern routingproblems from the datacenter when many players from one area loged in?
At 12:00 pm… after this time… i have no lags. Maybe the most players are offline from my area, so the servers routing is different then? x_x gnah…

T_T

Have you tried playing the Choir Bell mini game with this lag ANET? It’s sad beyond compare lol. I hope you’re happy to know I’ve already persuaded a couple of people not to pick up this game, and I will continue to discourage more players until you get the people with sufficient competency to fix this month-old issue.

I honestly can’t remember what it’s like to play GW2 without experiencing a 2-3 sec delay for EVERYTHING.

Merry Christmas.

If only someone gave us some feedback, anything at all would suffice as long as we know they are aware of the issue. It’s starting to affect more players but it seems to be a reccuring issue for players that have had it before, for myself I’ve never had latency problems such as this until about 3 days ago.

So I just did a tracert and I have a feeling its my ISP faults for the lag spikes im getting can anyone here tell me if I am correct. If so, what do I tell my ISP so they will fix it?

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

1 0ms 1/ 25 = 4% 1/ 25 = 4% router.lan [192.168.1.1]
0/ 25 = 0% |
2 1ms 0/ 25 = 0% 0/ 25 = 0% c213-200-154-30.bredband.comhem.se [213.200.154.30]
0/ 25 = 0% |
3 1ms 1/ 25 = 4% 1/ 25 = 4% 213.200.165.37
0/ 25 = 0% |
4 —- 25/ 25 =100% 25/ 25 =100% lin-bbr-1-be1.net.comhem.se [213.200.163.43]
0/ 25 = 0% |
5 6ms 0/ 25 = 0% 0/ 25 = 0% s-bb3-link.telia.net [213.155.133.16]
0/ 25 = 0% |
6 15ms 0/ 25 = 0% 0/ 25 = 0% kbn-bb3-link.telia.net [62.115.139.171]
6/ 25 = 24% |
7 105ms 6/ 25 = 24% 0/ 25 = 0% nyk-bb1-link.telia.net [80.91.247.117]
1/ 25 = 4% |
8 141ms 7/ 25 = 28% 0/ 25 = 0% dls-b21-link.telia.net [213.155.133.177]
0/ 25 = 0% |
9 147ms 7/ 25 = 28% 0/ 25 = 0% ncsoft-ic-307707-dls-b21.c.telia.net [213.248.102.146]
0/ 25 = 0% |
10 —- 25/ 25 =100% 18/ 25 = 72% 64.25.32-26.ncsoft.com [64.25.32.26]
0/ 25 = 0% |
11 141ms 7/ 25 = 28% 0/ 25 = 0% 64.25.33-1.ncsoft.com [64.25.39.1]

Ravenhunt.2735:

At 12:00 pm… after this time… i have no lags. Maybe the most players are offline from my area, so the servers routing is different then? x_x gnah…

Starting at 6 PM until 11 PM Lags, dc and unplayable GW2
After 11 PM the problem disappears and you can again play normally. That is, at least for me (Poland) and from what I read on the forum with many other players from different countries.

Location: Romania
Time and date: 16:29 GMT 17/12/2014
Game World: Seafarer’s Rest
Description: WvW EBG lag. skills don’t activate. rubberbanding. disconnect

Location: South Africa
Time and Date : 6:42pm 17/12/2014
Game World: Aurora Glade
Description: Getting massive lagg spikes when in game when alt tabbing they are gone
cannot do dungeons in PvE .. fractals like this at all ..

Another day, same problem, this is disappointing…

Location: Russia, Saint-Petersburg (UTC+03:00)
Time: 12.17.2014 since ~ 21:00, still at midnight.
Game World: Blacktide
Server ip: 206.127.146.70
Description: login server error messages ingame, huge lagspikes, disconnects, not able to login, game freezes (not fps)

This is ridiculous. It’s been come-and-go unplayable lag, disconnects and what not for MONTHS. Fire responsible staff and hire someone who can do his/hers job.

Can’t even log in to game right now; yesterday couldn’t even click stuff to get that freaking frying pan for the Wintersday stuff

This problem is getting worse and worse. I don’t know if it has anythin to do with the recent festivals, butI have not yet experienced this on the weekdays. Now I do.

Guild Wars 2 ClientPortTest is utterly useless.
Just returned from a 1 monthish offtime from gw2 and wanted to raid with my guild during primetime. gues that was my fault really. sorry for beeing european. I am really really angry that there is still no sign of change after 2 months. that there is still the same old: “some players /may/ or may not experience some small lags but overall all is fine and well”. Really i would appreciate some change. First off all do bloodly please please with suggar on top with it tell us if you will/ are able to fix this problem /this/ year. I bought this game and intendet to spend more money into further advanceing my account. But I will not unless I am able to play what I payed for, when it pleases me.

After this wall of bikkering here the rest:
Location: Germany/ Unitymedia
Time: 2014-12-20:00-01:00***
World: Drakkar Lake

Skill lags first, after 10 secounds massive delay on every character. regardless of location or number of characters involved.
Tested: Eternal Battlegrounds, Borderlands, Lions Arch, Divinity´s Reach, Queensdale, Personal Story (up to lvl 20), Hoelbrak.
Players involved: 2 (Personal Story), WvWvW (changing numbers between 16 and 60*), PvE mostly 4 or 5 Players directly visible, Towns ( honestly i don`t know, mannyish)

I really do hope you get this sortet out verrrrry soon. My guys take the same hits at this time 7 out of 16 during this evenings raid.

So knowing this is an amazing game but beeing unable to play it because we are just europeans really really irritates the living (insert random stuff here pls) out of me.

Hi again everyone, I tried the client port fix but it solved nothing. I still have massive lagspikes and I am unable to play during the evening no matter what.
I really don’t know what to do, I hope you can fix this cause the game starts being less interesting played this way.
The only thing I noticed is that lagging time now starts later…that’s all I can say to help you fix this…

Last night was the first night in a long time that I actually was able to play the game without the horrendous lag. There was still lag but only 1-2 disconnects. It wasn’t the smoothest game experience but it was playable. I guess when you are used to not being able to play at all, even a little game time is enough to satisfy. Like giving a starving man a saltine cracker, that man would believe it is a Ritz.

Anet is probably not really at fault but it is easier to blame them as all the evidence points that direction, so they get a lot of possibly undeserved anger. Let’s just hope that when this is fixed that we give them a lot of undeserved credit as well.

The fix posted by BillFreist and some users before doesn’t work for me (and for lots of people) because the problem its not from our ISP.
I can play other mmo’s just fine, in same time i can’t even log in gw2, and if i can log i stay in loading screen for minutes then disconnect. If i can log in after few tries the game its unplayable because of long freezes then few seconds where people move at very high speed or teleportig all over the place.
Sometimes guild chat works fine even if i am in freeze, checked by asking guild members in TS3 if they can see what i write in real time.
The freezes/disconects/lags are at evenings, but at different hours, starting with 6-7 pm (gmt+2) and ending few hours later of few minutes later. Sometimes i can play fine for one hour then lags start again.
The lags caused by my ISP acts different and i can notice pretty fast when happens.
So yeah, its not my ISP fault, its something from Anet servers and/or connection with those servers. And its getting worse every day past 2 months.
What worries me is the lack of responses from devs in this thread, i start to think they have no clue what cause these lags and wait maybe the problem will solve itself ……

Calendra.9074:

So yeah, its not my ISP fault, its something from Anet servers and/or connection with those servers. And its getting worse every day past 2 months.

The problem is basically down to one or more of the routes to NCSoft’s datacenter. WildStar is also affected by this problem for example. Since everyone is not affected however, that rules out a problem with the actual servers.

As a workaround, you can try to find a VPN to reroute your traffic around whichever route is causing the problems. VPNs are not free however. Some other players have had success using a free trial of WTFast.

ArenaNet has likely been quiet because the problem is out of their hands. They can pinpoint the problem, but it’s up to that network to fix it, which could take months. If ArenaNet came out and said this, it’d likely do more harm than good – it can’t be a problem on my end because everything else works.

Healix.5819:

The problem is basically down to one or more of the routes to NCSoft’s datacenter. WildStar is also affected by this problem for example. Since everyone is not affected however, that rules out a problem with the actual servers.

I don’t think really got this but then again I’m no computer expert – A friend of mine insists that he has got no lag but he has. We’ve been in CoF the other day and all 5 of us lagged like crazy, we were unable to see the movements of the boss. Same (though not as bad or obvious) with every other dungeon we did and also in wvw, so I’m not so sure that “not everyone” is affected. I hoped that me going back to NA would solve it (I know stupid to even think it) but it doesn’t, I’m still lagging.

Edit: My point is that he thinks he has got no lag while he is lagging. He still insists his game is running smoothly.

I made all the possible tests with gw2 support, for days and each day (they provide a great support guyz); so now they’re investigating the issue. We can wait with patience

Yes it happens at the same time every day! From around 19-20 pm gmt+2 until 22-23.

Every kittening day! It’s obviously not my ISP since everything works perfectly.

What’s the matter with this game?
I get disconnects and cannot login anymore.
What’s the problem and why is it not being fixed?

It’s been one month so far and the game is still broken. I tried to play some spvp and the lag and dc’s ruined it. Either I get dc or i have a lag so great my team thinks i am afk. When can i play the game properly???

Location: Poland
Time 19-23 p.m. each day since 1 week
Game World: Desolation
Description: login server error messages ingame, huge lagspikes, disconnects, not able to login, game freezes (not fps)
Totally unplayable – it’s like joke main time I can play can;t even log in.
Nothing works like repair or reinstall

i got the same issue as all the other ppl in the thread.. [EU/Austria]

lags/DC/login issues during prime time.. it started approx. 1 month ago for me and gets worse since then..

maybe the 25k would have been better spent for servers than for world tournament series..

Another reset night, another 42:0:9001:4409 night…

Healix.5819:

Calendra.9074:

So yeah, its not my ISP fault, its something from Anet servers and/or connection with those servers. And its getting worse every day past 2 months.

//
As a workaround, you can try to find a VPN to reroute your traffic around whichever route is causing the problems. VPNs are not free however. Some other players have had success using a free trial of WTFast.
//

I couldn’t even log in right now, so finally got around to try WTFast. Installed and back in game without lag. Thanks for the tip!

WVW Lag @SFR since 3 days from germany

again unplayable lag during prime time, location germany

lagg = real 15char

16 pages and we have got “try clientport433” seriously Anet what are you doing ? Do you even have a Support Team or is it you just dont care when those monthly fees arent needed ? kittening Shame

Guys, did you asked your ISP for help?

I’m from Russia, Voronezh, my broadband speed is 50 mbit/sec, I’m playing at the Piken Square server

My ping with 206.127.159.252 (Piken’s IP) is 50-60. Not the best, but not worst.

Trace route: tracert 206.127.159.252
1 1 ms 2 ms 1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 77.238.130.1
3 1 ms 1 ms 1 ms 85.113.128.42
4 2 ms 2 ms 1 ms xe733.RT.ES.VOZ.RU.retn.net [87.245.243.21]
5 47 ms 46 ms 47 ms et1110-1.RT.EQX.FKT.DE.retn.net [87.245.233.174]
6 47 ms 46 ms 46 ms ae1.BR4.FFT1.alter.net [146.188.112.181]
7 46 ms 46 ms 47 ms xe-3-0-4.XT2.FFT1.ALTER.NET [146.188.14.53]
8 46 ms 46 ms 53 ms ae1.GW8.FFT4.ALTER.NET [149.227.16.54]
9 51 ms 51 ms 51 ms 213.71.135.138
10 50 ms 50 ms 51 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 51 ms 52 ms 54 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 50 ms 51 ms 51 ms 206-127-159-252.ncsoft.com [206.127.159.252]

And sometimes (pretty rare) I had lag spikes too, but seems like this is my ISP’s troubles

Daily DC began. Today one hour earlier.

I hope Anet add dail DC reward. Every DC = 1 gold

Even if i get 1 silver every DC, I could buy legendary weapon every week.

Location: Sweden
Time 17:25 (In the evenings almost every day lately)
Game World: Gandara
Description: I have problems most nights at prime time. After wintersday started i can hardly play at all in the evening, because i will constantly d/c or i can’t even log in for hours on end. And i will get huuuge and really long lag spikes if i do manage to stay connected to the server. Right now i can’t even log in.

Tracing network paths
—> pathping -w 500 -q 25 -4 206.127.158.1 <--
Computing statistics for 56 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 dheuogwhg.lan [my ip]
1/ 25 = 4% |
1 1ms 1/ 25 = 4% 0/ 25 = 0% dsldevice.lan [my router ip]
2/ 25 = 8% |
2 39ms 3/ 25 = 12% 0/ 25 = 0% gw2-no169.tbcn.telia.com [78.69.9.1]
1/ 25 = 4% |
3 47ms 5/ 25 = 20% 1/ 25 = 4% s-b6-link.telia.net [213.155.134.55]
0/ 25 = 0% |
4 46ms 4/ 25 = 16% 0/ 25 = 0% s-bb3-link.telia.net [62.115.136.24]
0/ 25 = 0% |
5 86ms 5/ 25 = 20% 1/ 25 = 4% ffm-bb1-link.telia.net [213.155.133.112]
0/ 25 = 0% |
6 69ms 4/ 25 = 16% 0/ 25 = 0% ffm-b11-link.telia.net [62.115.137.245]
1/ 25 = 4% |
7 70ms 21/ 25 = 84% 16/ 25 = 64% ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
0/ 25 = 0% |
8 —- 25/ 25 =100% 20/ 25 = 80% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 25 = 0% |
9 87ms 5/ 25 = 20% 0/ 25 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]
Trace complete.

Computing statistics for 68 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 dheuogwhg.lan [my ip]
0/ 25 = 0% |
1 2ms 0/ 25 = 0% 0/ 25 = 0% dsldevice.lan [my router ip]
1/ 25 = 4% |
2 39ms 1/ 25 = 4% 0/ 25 = 0% gw2-no169.tbcn.telia.com [78.69.9.1]
1/ 25 = 4% |
3 49ms 2/ 25 = 8% 0/ 25 = 0% s-b6-link.telia.net [62.115.138.51]
0/ 25 = 0% |
4 47ms 2/ 25 = 8% 0/ 25 = 0% s-bb4-link.telia.net [62.115.141.204]
1/ 25 = 4% |
5 54ms 3/ 25 = 12% 0/ 25 = 0% kbn-bb4-link.telia.net [62.115.139.173]
3/ 25 = 12% |
6 159ms 6/ 25 = 24% 0/ 25 = 0% nyk-bb2-link.telia.net [80.91.247.121]
2/ 25 = 8% |
7 189ms 8/ 25 = 32% 0/ 25 = 0% dls-b21-link.telia.net [213.155.130.209]
0/ 25 = 0% |
8 —- 25/ 25 =100% 17/ 25 = 68% ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
0/ 25 = 0% |
9 188ms 8/ 25 = 32% 0/ 25 = 0% 64.25.32-9.ncsoft.com [64.25.32.9]
0/ 25 = 0% |
10 —- 25/ 25 =100% 17/ 25 = 68% 64.25.32-26.ncsoft.com [64.25.32.26]
0/ 25 = 0% |
11 195ms 8/ 25 = 32% 0/ 25 = 0% 64.25.33-1.ncsoft.com [64.25.39.1]
Trace complete.
Section completed in 71.00 seconds

Gambit.8425:

Healix.5819:

Calendra.9074:

So yeah, its not my ISP fault, its something from Anet servers and/or connection with those servers. And its getting worse every day past 2 months.

//
As a workaround, you can try to find a VPN to reroute your traffic around whichever route is causing the problems. VPNs are not free however. Some other players have had success using a free trial of WTFast.
//

I couldn’t even log in right now, so finally got around to try WTFast. Installed and back in game without lag. Thanks for the tip!

Tried too and it works great, used it for 2-3 hours because that’s how long the lag spikes lasted for me. Only problem is that it’s 30 days trial.

Lagging and Rubberbanding again. Every kittening day during primetime.

Echo

Doesnt seem like any1 care’s.
If you are in a guild that primarily plays in primetime (www, pve or pvp) and that experience is being hindered due to what has been posted multiple times in this thread, then its time to move on.
Most of the players in my guild who has had this problem over the last couple of month’s dont log anymore, which is sad but apparently the only logical route atm.

Hopefully a fix will come at some point, just hard to believe with no feedback whatsoever on the matter.

It looks like my diary of sorts have reached max size as I can’t seem to add more to it, so i’ll continue in this post.

Dec 20th: Couldn’t log in at around 17:00 GMT so I waited and tried again at 18:05 and managed to log in and had no lag. At 19:10 I went from no lag to a lag spike that eventually kicked me to character select. After that the client got stuck on loading the map so I had to kill the client. Logging in took several minutes and I eventually got stuck loading the map again. At around 19:40 GMT I managed to log in. Loading a map took several minutes and eventually I got a 58:11:5:535:101 error after which I had to kill the client again. Pathping log added. After this I went and played something else.

Dec 21st: No lag all day. Started getting 10-second lag at 20:50 GMT and was eventually kicked to character select at 20:55 GMT with a 7:11:3:191:101 error. I was able to load the map after that but I still had lag and I decided not to push it further as I had had my fill for the day.

Dec 22nd: Logged on at 18:00 GMT and had a constant 2-3 second lag, but by 18:15 it had dissipated and I was lag-free. At 19:54 GMT I got the usual 40+ second lag spike out of nowhere, with the usual kick to character select with a 7:11:3:191:101 error, with the usual being stuck loading the map. As I couldn’t log on and get the IP of the server I was on I used the *.152 address from that other thread. After this I decided to go do something else.

Dec 23rd to Jan 1st: I’ve played a lot less during the holidays. I’ve had no lag issues when I’ve actually played, but that might be because everyone else have been off for the holidays also. I will probably be back in full force closer to the next patch. If I get the lag spikes and disconnects again I’ll make sure to report it properly

Jan 5th: Lag started at 18:38 GMT with the usual problems described above. The pathping report has been mailed as requested. At 20:14 GMT I was able to log in and had no lag and I was lag-free until my session ended at 00:43 GMT.

Jan 8th: Noticed a half second lag at 19:26 GMT and by 19:29 I got a lag spike that eventually kicked me to character select with a 7:11:3:191:101 error. I managed to log in again but the map took over a minute to load and the lag was still present. Eventually got stuck on loading a map and got kicked to character select again with the same error as above. Could log in again but the lag was still present so I gave up at 20:05 GMT. A pathping report has been mailed. I goofed a bit and sent the new pathping as a new request. For the next one I’ll just add to the previous request.

Jan 12th: At 17:38 GMT I noticed slight, half a second, lag. At 17:49 I had the first 40+ second lag spike but I didn’t get kicked to character select, instead the client caught up, which had the effect of everything standing still for over 40 seconds and then everything went into hyper-speed till the client had caught up. This happened during the final fight of the Dwayna temple event chain with alot of people around, making this very noticeable. At 18:00 GMT I had my first lag spike that eventually kicked me to character select with a 7:11:3:191:101 error. After managing to log in again I had a 42:0:9001:4409:101 error pop-up, but the client didn’t kick me to character select. The pathping log has been mailed through my previous request.

I imagine alot of EU players decided to quit work early to get the last chance at doing the wintersday events. Usually these lag spikes and kicks to character select start between 18:30 GMT and 19:30 GMT.

Jan 13th: No lag at all. Session lasted from about 17:00 GMT to 23:30 GMT (minus downloading the patch). I’ve had no lag on patch day once before but the issue returned a day later so I’m biding my time. I took advantage of this and played hard to get through a good portion of the new content.

Jan 14th: Between 17:06 and 18:06 GMT I had mild lag; Noticeable but playable. At 19:24 GMT I had several long lag spikes, two of which kicked me to character select. These happened during the final Silverwastes boss fight (while the zone was fighting the third champion no less). As I didn’t have any lag once I had zoned to another map I’ll conclude that the lag was more to do with a strained map server rather than my lag problem from the previous month. I did a pathping but didn’t mail a report.

Continued in Another post

same problems exactly here… no one here cares apperently

In the last 3 days every day from 19h to 23h im geting lags / dc / and loging problems never got that before and all my other games work fine so its not to me . When are you gona fix this problem

Am I the only one who thinks this is looking more and more like a sudden throttling issue affecting not all, but much of Europe? The issues all pop up around internet traffic primetimes. So which ISP are we gonna hunt down with our pitchforks and beat some sense into? That NCSoft-Telia server point pops up the most, so my vote goes to Telia.

splatticus.1278:

Am I the only one who thinks this is looking more and more like a sudden throttling issue affecting not all, but much of Europe? The issues all pop up around internet traffic primetimes. So which ISP are we gonna hunt down with our pitchforks and beat some sense into? That NCSoft-Telia server point pops up the most, so my vote goes to Telia.

Actually NCsoft pops up the most.

Just a few min ago, it started for me as well, I had small problems before but right now its amazing. It starts with 2-3 seconds of lag, followed by at least 3-4 dc’s. I restarted the PC, client and router and nothing. This for me is making wvw unplayable and that is something i cant let go of. Please fix the latency issues already, there are posts going back a month now and no notable changes.

Location: London

Time: 8-9 pm EST, Friday, Saturday, Monday and Tuesday

World: Northern Shiverpeaks NA

Description: 2-3 seconds of skill lag followed by consecutive dc’s in wvw during prime time. I’m on a 50 meg connection and even when i run the game on absolute lowest , ( i usually run medium-high settings) it still crashes with not a single second of difference.

I cant speak for the rest of the EU players but what I want for Christmas this year is not Wintersday, Its to not DC in wvw during reset every week.

Thanks

It’s becoming evident that this problem is simply out of ANET’s technical expertise. I’m thinking about moving on from GW2 and so should you. It’s not a light decision for me because I’ve already invested a lot of time and memories into this game, but after patiently waiting for a decent fix for over a month, I’m finally starting to see that it’s simply not worth the trouble and frustration of having to log on every night in the hope that things are back to the way there were before, only to suffer the same disconnections, lag, and delayed skills, and for who knows how much longer?

ANET’s unprofessional conduct regarding this matter is not worth any of your emotions or time. I know it’s going to be difficult, but ditch this sinking ship and start finding other games and companies to support. It’s not like the experience is going to be worse than the current state of your gameplay.

P.S I’m from south-east Asia but have been experiencing the same connectivity issues as those in Europe since the start of the Silverwastes. I’ve never had any significant connectivity issues prior to that kitten day.

Hope I dont jinx it but for over 2 weeks (3rd weekend) I have no lag (odd d/c and small lag happens but very rarely) before that for 2 or 3 weeks I had problems like all above evenings d/c and insane 10sec plus lags. So dont give up there is hope, although have no idea what changed

Big Small.6230:

It’s becoming evident that this problem is simply out of ANET’s technical expertise.

Suddenly, your power goes out. People come to you complaining about the power outage. You look around and everyone in the area has no power. What do you do? People are expecting you to fix the problem.

Why should you have to fix the power lines? Why are you expecting ArenaNet to fix your internet?

The servers are not the problem, the route to them is. It’s not just GW2 that is affected but NCSoft’s EU datacenter. Basically, it’s your ISP that is the problem. Specifically, it’s one of the links between your ISP and NCSoft. Do you really want ArenaNet to tell you that? It could take months to resolve this issue depending on the cause. There is a chance that the problem is on NCSoft’s side however and it simply comes down to money. Telia for example could be wanting more money out of them.

As shown a few posts above, use a VPN in an attempt to bypass the problematic networks.

Healix.5819:

Big Small.6230:

It’s becoming evident that this problem is simply out of ANET’s technical expertise.

Suddenly, your power goes out. People come to you complaining about the power outage. You look around and everyone in the area has no power. What do you do? People are expecting you to fix the problem.

Why should you have to fix the power lines? Why are you expecting ArenaNet to fix your internet?

The servers are not the problem, the route to them is. It’s not just GW2 that is affected but NCSoft’s EU datacenter. Basically, it’s your ISP that is the problem. Specifically, it’s one of the links between your ISP and NCSoft. Do you really want ArenaNet to tell you that? It could take months to resolve this issue depending on the cause. There is a chance that the problem is on NCSoft’s side however and it simply comes down to money. Telia for example could be wanting more money out of them.

As shown a few posts above, use a VPN in an attempt to bypass the problematic networks.

I have tried a couple of VPNs (BattlePing and and the trial version of WTFast) but neither have alleviated the problem. GW2 is the only application among all my games and services to lag. You do have a point about my ISP being a potential source of the problem.

Healix.5819:

snip

I’m having 2 connections to gw2 for whatever reason, one is via alter.net, one via telia. The alter net connection is pretty fluid, the connection via telia isn’t. In both cases there’s a throttle at ncsoft. That is a log from the port 443 thingy.
Believe me: If that was my problem I would and could solve it, but I can’t as the ncsoft servers are out of my reach. Not saying you don’t have a point as I can imagine that solving this is more complicated than we think, but those who say it’s not their connection do have a point.

Berechnung der Statistiken dauert ca. 68 Sekunden…
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 My PC [My IP]
0/ 25 = 0% |
1 5ms 0/ 25 = 0% 0/ 25 = 0% FRITZ-NAS [My IP]
0/ 25 = 0% |
2 19ms 0/ 25 = 0% 0/ 25 = 0% dslb-088-071-000-001.088.071.pools.vodafone-ip.de [My Internet]
1/ 25 = 4% |
3 20ms 1/ 25 = 4% 0/ 25 = 0% 88.79.30.189
0/ 25 = 0% |
4 21ms 1/ 25 = 4% 0/ 25 = 0% 92.79.212.113
0/ 25 = 0% |
5 30ms 1/ 25 = 4% 0/ 25 = 0% 92.79.213.126
0/ 25 = 0% |
6 33ms 2/ 25 = 8% 1/ 25 = 4% ge-1-0-1.BR1.FFT1.alter.net [146.188.112.149]
0/ 25 = 0% |
7 40ms 3/ 25 = 12% 2/ 25 = 8% ae5.XT2.FFT1.ALTER.NET [146.188.6.105]
0/ 25 = 0% |
8 31ms 1/ 25 = 4% 0/ 25 = 0% ae1.GW8.FFT4.ALTER.NET [149.227.16.54]
1/ 25 = 4% |
9 33ms 2/ 25 = 8% 0/ 25 = 0% 213.71.135.138
0/ 25 = 0% |
10 —- 25/ 25 =100% 23/ 25 = 92% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 25 = 0% |
11 32ms 2/ 25 = 8% 0/ 25 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]

Ablaufverfolgung beendet.
—> pathping -w 500 -q 25 -4 64.25.39.1 <--

Berechnung der Statistiken dauert ca. 81 Sekunden…
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 My PC [My IP]
0/ 25 = 0% |
1 6ms 1/ 25 = 4% 1/ 25 = 4% FRITZ-NAS [My IP]
0/ 25 = 0% |
2 21ms 1/ 25 = 4% 1/ 25 = 4% dslb-088-071-000-001.088.071.pools.vodafone-ip.de [My Internet]
0/ 25 = 0% |
3 19ms 1/ 25 = 4% 1/ 25 = 4% 88.79.30.193
0/ 25 = 0% |
4 22ms 1/ 25 = 4% 1/ 25 = 4% 92.79.212.117
0/ 25 = 0% |
5 26ms 2/ 25 = 8% 2/ 25 = 8% 92.79.211.210
0/ 25 = 0% |
6 33ms 1/ 25 = 4% 1/ 25 = 4% hbg-b1-link.telia.net [213.248.75.217]
0/ 25 = 0% |
7 25ms 0/ 25 = 0% 0/ 25 = 0% hbg-bb4-link.telia.net [213.155.135.88]
6/ 25 = 24% |
8 118ms 6/ 25 = 24% 0/ 25 = 0% ash-bb4-link.telia.net [213.155.131.251]
1/ 25 = 4% |
9 148ms 7/ 25 = 28% 0/ 25 = 0% dls-b21-link.telia.net [62.115.137.47]
0/ 25 = 0% |
10 —- 25/ 25 =100% 18/ 25 = 72% ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
0/ 25 = 0% |
11 151ms 7/ 25 = 28% 0/ 25 = 0% 64.25.32-9.ncsoft.com [64.25.32.9]
1/ 25 = 4% |
12 —- 25/ 25 =100% 17/ 25 = 68% 64.25.32-26.ncsoft.com [64.25.32.26]
0/ 25 = 0% |
13 153ms 8/ 25 = 32% 0/ 25 = 0% 64.25.33-1.ncsoft.com [64.25.39.1]

Ablaufverfolgung beendet.
Section completed in 114.47 seconds

Healix.5819:

Big Small.6230:

It’s becoming evident that this problem is simply out of ANET’s technical expertise.

Suddenly, your power goes out. People come to you complaining about the power outage. You look around and everyone in the area has no power. What do you do? People are expecting you to fix the problem.

Why should you have to fix the power lines? Why are you expecting ArenaNet to fix your internet?

The servers are not the problem, the route to them is. It’s not just GW2 that is affected but NCSoft’s EU datacenter. Basically, it’s your ISP that is the problem. Specifically, it’s one of the links between your ISP and NCSoft. Do you really want ArenaNet to tell you that? It could take months to resolve this issue depending on the cause. There is a chance that the problem is on NCSoft’s side however and it simply comes down to money. Telia for example could be wanting more money out of them.

As shown a few posts above, use a VPN in an attempt to bypass the problematic networks.

It really do look more like ANet ISP problem and users one. Customers shouldnt need to get other programs/pay for VPN/etc. to play game they bought

Gambit.8425:

Healix.5819:

Calendra.9074:

So yeah, its not my ISP fault, its something from Anet servers and/or connection with those servers. And its getting worse every day past 2 months.

//
As a workaround, you can try to find a VPN to reroute your traffic around whichever route is causing the problems. VPNs are not free however. Some other players have had success using a free trial of WTFast.
//

I couldn’t even log in right now, so finally got around to try WTFast. Installed and back in game without lag. Thanks for the tip!

Could you please tell me the WTFast server you’re using which fixed the problem for you? Can’t find one to bypass the problem…

I have the same problem. Heavy lag spikes, disconects, can’t log in suddenly for a few hours and if i do get in i quickly DC again. It’s not FPS or my connnction related as i play everything else just fine.

- Sweden, Europe, GT +1
- Piken square
- It happened during an evening about 2 weeks ago, but has since then resolved itself. It is now back, both yesterday (saturday from afternoon untill 23 in the evening) and now again, started 2 hours ago and will probably continue untill 23ish again. It seem to often start and solve itself around the same hours. between 15-23 ish