Guild Wars 2

yep, same for me as well…

This problem persists for more than one month and a half. It seems that ANet really really doesn’t care at all. This is not a balance issue that you can pass away, it is the core thing, which is PLAYING the actual game! I have a job, i have things to do and the only available time when i can play is between @20:00 to 00:00 which is the exact time when the game doesn’t work.

After around a month w/o problems (after around month of lags), lags strike back today

Robert.8206:

Fourth day of the new year and lag is back again. So far 100% success. Congratulations. This time one hour sooner than normal. That’s not an improvement.

Four hours later and it’s still the same. BLAH inaccesible, skills just blinking and voila …. gray screen with omnipresent “7:11:3:191:101” (or any other random error code). And , ahh yes, auto logout from forum.

I think this thread is 3 months old. I am playing this game for 4 months and suffering lag problems since 25.10.2014, that’s more than half of my playtime here.

What really surprises me , game runs smooth without problem around 18 hours day. From 23:00 – 17:00 CET plus minus. Sure, some lag spikes happens here and there, but it’s nothing serious, then lag curtain drops down and for this year it hits with100% accurancy.

I don’t belive they don’t care, I think they simply doesn’t have enough people to fix the problem. Time to poke your bosses, that’s what they are paid for!

yupy i manage to login
took my just 10-15 tries
but i manage to login

“I don’t belive they don’t care, I think they simply doesn’t have enough people to fix the problem. Time to poke your bosses, that’s what they are paid for!”

They can’t fix packet loss between a person’s computer and their servers. They don’t own the internet.

If all of you here would do some tracert checking, you would be able to see where the packet loss is – (hint) it isn’t at the GW2 servers.

Nevermind – just ignore this post as I’m sure no one will listen anyway.

Abomally.2694, they are connected to internet through providers, despite fact problem isn’t in their servers, problem is still on their side that needs to be fixed, not ours. If they refuse to fix it, it would be fine if they release official text explaining the game is and will be inaccessible for 1/4 of the day and after that …..well they can either wear clown’s cap as well. With same effect.

When I was playing World of Warcraft and there was latency issue which wasn’t caused by Blizzard’s servers, they still had power to forc…..erm …. find the source of the issue and fixed it ….or let it be fixed. Longest issue with latency in WoW history had 9 days duration I think. In case of GW2 we’re close to 100 days, do you see the difference ?

most of us knows its not the anet servers. but also none of us have any authority to demand a solution to neither anet and certainly to the ‘owners’ of those servers on route to anet.
and yet we still complain about it
the fraternity of the lost packets lol

“Abomally.2694, they are connected to internet through providers, despite fact problem isn’t in their servers, problem is still on their side that needs to be fixed, not ours.”

Please prove your assertion by providing a Tracert.

I have no problems logging in, updating or playing.

I provided pathpings and you know what funny they were exactly same IPs on the way and difference unplayable and playable same 100% packets lost on 2 IPs right before destination with (+-10ms) same latency

Got back in briefly, experienced up to three-minute lag on skills, logged out and when I got back I was in a totally different place on the map, a place I hadn’t visited in several hours. Now I can’t log in again.
Pings to arenanetworks.com timeout right after my ISP, every other address works perfectly.

abomally.2694:

Please prove your assertion by providing a Tracert.

I have no problems logging in, updating or playing.

Mystery, isn’kitten

Sending Tracert every day in the moment connection starts to hickup to the Support@GuildWars2.com with the subject line “EU Latency Issue”, according to the instruction from Gaile Gray posted 11 days ago in this forum.

Since it’s frequent issue from pre-Christmas and post-New Year’s Eve, it’s a long list and I have packed last 20 records into archive in the attachment of this message.

Well and if I sound annoyed ? Well , my apologies, I can pardon a lot, but sitting here for few months and waiting for connection without saying a word would make me feel like a sheep.

If the product is broken and problem isn’t on my side and the issue is affecting entire Europe (but behaves somewhat random), it’s fair from me, as an custommer, to report about problem and discuss my thoughts. Unfortunately after 10th-15th message, it’s hard to keep the calm tone.

Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]
over a maximum of 30 hops:
0 Jubinibi [192.168.1.100]
1 clnor-etth-jsw07-vlan-1020-92-240-180-1.net.rionet.cz [92.240.180.1]
2 clnor-etth-jsw07-vlan-1020-92-240-180-1.net.rionet.cz [92.240.180.1]
3 clnor-bb-jrt01-irb-405-86-63-192-81.net.rionet.cz [86.63.192.81]
4 sitK9-bb-jrt01-xe-3-0-0-0-188-175-255-254.net.rionet.cz [188.175.255.254]
5 prag-b3-link.telia.net [213.248.87.97]
6 win-bb2-link.telia.net [213.155.137.20]
7 ffm-bb2-link.telia.net [80.91.246.28]
8 ffm-b11-link.telia.net [62.115.138.7]
9 ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
10 206-127-157-86.ncsoft.com [206.127.157.86]
11 206-127-158-1.ncsoft.com [206.127.158.1]

Computing statistics for 275 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Jubinibi [192.168.1.100]
0/ 100 = 0% |
1 1ms 2/ 100 = 2% 2/ 100 = 2% clnor-etth-jsw07-vlan-1020-92-240-180-1.net.rionet.cz [92.240.180.1]
0/ 100 = 0% |
2 1ms 0/ 100 = 0% 0/ 100 = 0% clnor-etth-jsw07-vlan-1020-92-240-180-1.net.rionet.cz [92.240.180.1]
1/ 100 = 1% |
3 1ms 1/ 100 = 1% 0/ 100 = 0% clnor-bb-jrt01-irb-405-86-63-192-81.net.rionet.cz [86.63.192.81]
0/ 100 = 0% |
4 9ms 1/ 100 = 1% 0/ 100 = 0% sitK9-bb-jrt01-xe-3-0-0-0-188-175-255-254.net.rionet.cz [188.175.255.254]
1/ 100 = 1% |
5 8ms 2/ 100 = 2% 0/ 100 = 0% prag-b3-link.telia.net [213.248.87.97]
0/ 100 = 0% |
6 12ms 2/ 100 = 2% 0/ 100 = 0% win-bb2-link.telia.net [213.155.137.20]
2/ 100 = 2% |
7 29ms 7/ 100 = 7% 3/ 100 = 3% ffm-bb2-link.telia.net [80.91.246.28]
0/ 100 = 0% |
8 23ms 4/ 100 = 4% 0/ 100 = 0% ffm-b11-link.telia.net [62.115.138.7]
3/ 100 = 3% |
9 —- 100/ 100 =100% 93/ 100 = 93% ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
0/ 100 = 0% |
10 —- 100/ 100 =100% 93/ 100 = 93% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 100 = 0% |
11 28ms 7/ 100 = 7% 0/ 100 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]

Trace complete.

@Robert.8206 those 3 lines @the end of your trace route looks so amazing

Praffy.4091:

@Robert.8206 those 3 lines @the end of your trace route looks so amazing

Similar to everyone’s else who provided Tracert in this forum. My “top score” is 100% packet loss on ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74] at 14-th december 2014 , that’s exactly 3 weeks akitten, that was bad joke from me, sorry for that.

Side note, what’s wrong with words like a “sorry” , “ago” , “it” forum robot is replacing with placeholder “kitten” ?

Virginia, USA
1/2/2015-1/4/2015 all times of day EST
Tarnished Coast
Minimum 2 second pause after pressing any skill. Enemy animations occur after the action. I have only been in the heart of the mists and pvp matches, but it has been awful. Completely unplayable.

Same story again. 23.00 I managed to login, it was laggy but didnt get kicked. Around 23.20-30 it become totaly fine. I made pathpings when it was impossible to login (22.06) when it was laggy but possible to login (23.02) and when its OK (00.00) and guess what, same IP’s similar packets lost and ms but difference is between night and day
Since I cant attach 3 files I copy paste it to one

how many posts do we have to make before something gets done? they already got money in the bank i guess… no need to care.

Hoping on the complaint-train here as well…
Hello people on the other end of the internet? Uhm… fix this? Plox?
Come on. It happens on that time of the day when you have time to play. Some of us work until the time the lagging starts, and then it goes on all the evening until it’s time to crash into bed. Not okay.

Our guild has decided to move back to a NA server instead of waiting on resolution on this issue. I’ve also started playing other games in the mean time. I haven’t even attempted to do any of the wintersday events.

I hope this gets resolved for everyone soon. Good luck until then.

Yep, constant disconnects. And now, at this exact hour, can’t even log back in.

Repeated failed attempts with the following error code7:1000:7006:462. Never seen anything like that. Oh well, there’s first time to everything, I guess:(((.

Robert.8206:

Similar to everyone’s else who provided Tracert in this forum. My “top score” is 100% packet loss on ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74] at 14-th december 2014 , that’s exactly 3 weeks akitten, that was bad joke from me, sorry for that.

fyi, you want to look at the number underneath (the ones with the |) , which is the packet loss between the two hops. The number you’re looking at is the ping response, which, for that hop specifically, is disabled. Pings may be disabled or throttled, which is why you can’t blindly judge a connection based purely on it.

Try using a VPN to reroute your connection around Telia’s network. You can try a free trial of WTFast, CyberGhost VPN or Hotspot Shield, which other players have had success with.

Location: North Italy
Time and date of incident (plus time zone): starting from 20:00 GMT, January 5, 2015
Game World: Ring of Fire
Brief description of what you’re seeing: severe packet loss (people blinking around, skills not activating, chat delay, etc) and random disconnections.

Tonight was awful.
Everyone from Italy in my (international) guild was lagging horribly.

I was lagging both by using a VPN through France and without it.

This is the last few hops on pathping against Eternal Battleground:

 12  ---     100/ 100 =100%    98/ 100 = 98%  89.96.200.190
                                0/ 100 =  0%   |
 13   16ms     2/ 100 =  2%     0/ 100 =  0%  mno-b2-link.telia.net [62.115.37.213]
                                5/ 100 =  5%   |
 14   41ms     7/ 100 =  7%     0/ 100 =  0%  ffm-bb2-link.telia.net [62.115.142.154]
                                0/ 100 =  0%   |
 15   31ms     7/ 100 =  7%     0/ 100 =  0%  ffm-b11-link.telia.net [62.115.137.167]
                                2/ 100 =  2%   |
 16   39ms    90/ 100 = 90%    81/ 100 = 81%  ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
                                0/ 100 =  0%   |
 17  ---     100/ 100 =100%    91/ 100 = 91%  206-127-157-86.ncsoft.com [206.127.157.86]
                                0/ 100 =  0%   |
 18  ---     100/ 100 =100%    91/ 100 = 91%  206-127-157-102.ncsoft.com [206.127.157.102]
                                0/ 100 =  0%   |
 19   42ms     9/ 100 =  9%     0/ 100 =  0%  206-127-146-98.ncsoft.com [206.127.146.98]

guess what? telia failing again

Thanks for posting Gaile. I think a lot of the frustration (other than not being able to play the game) comes from the feeling that ANet is passing responsibility off by the whole ‘contact your ISP’ response.

Seeing your post that you are all looking into it is a big encouragement that it’s on the radar and being worked on.

Yesterday 23:00 (GMT +1) on Spain was unplayable.

I used WTFast and 0 problems with lag/disconnects.

I heard a conspiracy theory that Anet is milking this lag issue to encourage people to move from EU to NA. NA currently has all the servers locked at Very High populations making the cost 1800 gems. I can’t imagine that all the servers have a Very High population especially Bronze bracket servers.

I personally can’t imagine Anet going through all that bother.

Of course you are putting as much as you can it to this issue ,
But its not just the people with the problem this effects , its all the guilds they are in and the management of them ,
disconnects in fights of key people will determine the outcome , everyone gets fedup with the problem ,
Really its about time you put out a statement with what you are doing about this ,
Or a work around that people can without cost, if the app wtfast can nullify the issue I am sure you can implement something ,
saying you are working on it is ok for the first few weeks but we are into months now ,
Later in the year you have your biggest threat to wvw and thats Cu ,
own goals like this will just confirm people to leave , as well as the lack luster attitude you have to wvw in general ,

Oofta.8036:

I heard a conspiracy theory that Anet is milking this lag issue to encourage people to move from EU to NA. NA currently has all the servers locked at Very High populations making the cost 1800 gems. I can’t imagine that all the servers have a Very High population especially Bronze bracket servers.

This is not true, I am a european player ive always played on the NA server still do ( Sea of Sorrows) and i have the same latencey and lag issues

Same problem as everyone. I cannot play in prime time. This issue is on your side ANet, it cannot be the providers of all europeans all of the sudden, so please look faster into it.

yea, between 18.00-21.00pm UK time, it’s near impossible to even get past the login server at times, and you get stuck in the loop trying to connect to anything really…

ok ive had this problem since 3 weeks it happens every eavning
my skills stop working and the i get conection lost
this happens to none of the other online games i play
its not my internet connection
all my ports are open (i have direct optical fiber wire 1GBs)
when the skills stop working i look at resource monitor and my latency is 1.800/4.000
ive spoken to my provider and its not on their end
i reinstalled the game
deleted all the files manualy
still nothing
i tried the diagnostic and the repair and they came out ok
so i have no clue
location:Romania
ISP:Host : 46-214-106-227.next-gen.ro
if anyone gives me a solid answer i swear ill mail u a beer

Again the same thing.

Ukraine
0:14(GTM +2)
Game World – Piken Square
disconects, lags.
time: 22:04

pathping -w 500 -q 100 -4 206.127.158.1

??????????? ???????? ? 206-127-158-1.ncsoft.com [206.127.158.1]
? ???????????? ?????? ??????? 30:
0 asteroid.brovis.net [192.168.1.110]
1 192.168.1.1
2 10.11.7.16
3 10.11.7.16
4 10.11.7.15
5 91.218.192.154
6 91.218.192.153
7 91.218.192.6
8 ae0-136-gw1.g50.kv.dataline.net.ua [193.239.74.101]
9 xe-1-0-0-179.fra61.ip4.gtt.net [46.33.94.149]
10 cdnetworks-gw.ip4.gtt.net [77.67.71.122]
11 206-127-157-94.ncsoft.com [206.127.157.94]
12 206-127-158-1.ncsoft.com [206.127.158.1]

??????? ?????????? ??: 300 ???. …
???????? ???? ?????????? ????
?????? RTT ????./????. % ????./????. % ?????
0 asteroid.brovis.net [192.168.1.110
]
0/ 100 = 0% |
1 0?? 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 0?? 0/ 100 = 0% 0/ 100 = 0% 10.11.7.16
0/ 100 = 0% |
3 0?? 1/ 100 = 1% 1/ 100 = 1% 10.11.7.16
0/ 100 = 0% |
4 1?? 0/ 100 = 0% 0/ 100 = 0% 10.11.7.15
0/ 100 = 0% |
5 5?? 0/ 100 = 0% 0/ 100 = 0% 91.218.192.154
1/ 100 = 1% |
6 3?? 1/ 100 = 1% 0/ 100 = 0% 91.218.192.153
0/ 100 = 0% |
7 2?? 1/ 100 = 1% 0/ 100 = 0% 91.218.192.6
0/ 100 = 0% |
8 3?? 1/ 100 = 1% 0/ 100 = 0% ae0-136-gw1.g50.kv.dataline.net.ua
[193.239.74.101]
6/ 100 = 6% |
9 37?? 8/ 100 = 8% 1/ 100 = 1% xe-1-0-0-179.fra61.ip4.gtt.net [46
.33.94.149]
0/ 100 = 0% |
10 31?? 7/ 100 = 7% 0/ 100 = 0% cdnetworks-gw.ip4.gtt.net [77.67.7
1.122]
2/ 100 = 2% |
11 —- 100/ 100 =100% 91/ 100 = 91% 206-127-157-94.ncsoft.com [206.127
.157.94]
0/ 100 = 0% |
12 40?? 9/ 100 = 9% 0/ 100 = 0% 206-127-158-1.ncsoft.com [206.127.
158.1]

??????????? ?????????.

since Iam from sweden I talked to Telia now several times and they say: “at 8pm Local Time GMT we trottle our servers so support our Customers with the best possible way to get our services such as mainly Netflix” they also said “since we have no obligation towards Anet or NcSoft its on there side to send packages elsewhere if issues happen”

Not sure exactly what do to with this Info but since ALOT of us have package loss at around that time (start of EU Primetime) and several of us have the loss on (telia.net [62.115.43.74]) it seems relivant.

Not to good with this stuff but I tought I share my talks wiith them atleast, tnx

Despite the title of the thread this is not just an eu side thing. I am in na and dealing with the same issue. And no it’s not the owners of these problem routers to ensure connection from us to anet that is anets job. That is why I say if they need to setup their own vpns to bypass these routers to get us connected then that’s what they need to do. That or work out a deal with the owners of the other routers because guaranteed anet is gonna lose a lot of customers and money over this.

WildStar, which is hosted at the same datacenter and experiencing the same problem, has recently settled on the problem being outside of their control or simply put, it’s the ISP’s problem. Since they’re on the same network, this is basically ArenaNet/WildStar/NCSoft’s latest response.

Ravezaar.4951:

since Iam from sweden I talked to Telia now several times and they say: “at 8pm Local Time GMT we trottle our servers so support our Customers with the best possible way to get our services such as mainly Netflix” they also said “since we have no obligation towards Anet or NcSoft its on there side to send packages elsewhere if issues happen”

Not surprising, however, I’m surprised they admitted to it. Throttling is illegal in Europe, though I guess since they’re not specifically throttling certain services, they’re still following the net neutrality rules since everything is still equal. What they’re basically admitting is that their network is over capacity and failing. The alternative to throttling is of course upgrading their networks, which is expensive.

“since we have no obligation towards Anet or NcSoft its on there side to send packages elsewhere if issues happen”

They’re basically saying that NCSoft should cut their connection to Telia or pay a premium for better service.

Unfortunately, if that is Telia’s legitimate response, this issue will simply not be resolved. NCSoft could drop Telia, but that would increase your average latency as well as put more load onto the other networks.

Ms Necronymph.1094:

And no it’s not the owners of these problem routers to ensure connection from us to anet that is anets job.

You’re basically asking for ArenaNet to become their own private ISP and offer you free service.

Holy moly, looks like NCsoft & Co. have some serious internal management issues.

There was a similiar matter Telia had with Youtube in 2013 where that service was very slow but using a VPN eliminated all problems. In that case Telia blamed Google for leading certain ranges of IP-addresses into a choke point instead of unused paths with huge bandwidth they had available. AFAIK both companies were required to fix the problem. The throttle theory is BS.

Your missing my point I’m not saying anet should build their own isp. I’m saying there seems to be from the logs 1 problem area in na and 1 problem are eu. All they would have to do is vpn around those specific routers to get us past them if the companies are unwilling to help with the issue. I tend to agree with gambit that we are probably intentionally being shoved into a choke point intentionally atm.

“since we have no obligation towards Anet or NcSoft its on there side to send packages elsewhere if issues happen” THIS

aaaaand…lags again, but a bit later than usually

Location: Russia
Server: Piken Square, though it didn’t really matter..

??? ?? ? 206-127-146-92.ncsoft.com [206.127.146.92]
? ???? ?? ????? 30:
0 Futhark.cn.ru novotelecom.ru [192.168.0.100]
1 l49-60-62.cn.ru [178.49.60.62]
2 10.245.139.173
3 10.245.139.174
4 mow-b3-link.telia.net [80.239.196.253]
5 s-bb4-link.telia.net [80.239.147.157]
6 ffm-bb2-link.telia.net [62.115.139.100]
7 ffm-b11-link.telia.net [213.155.133.235]
8 ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
9 206-127-157-86.ncsoft.com [206.127.157.86]
10 206-127-157-102.ncsoft.com [206.127.157.102]
11 206-127-146-92.ncsoft.com [206.127.146.92]

??? ?? : 275 ?. …
?? ?? ?? ??
?? RTT ??./??. % ??./??. % ???
0 Futhark.cn.ru novotelecom.ru [192.
168.0.100]
0/ 100 = 0% |
1 2?? 0/ 100 = 0% 0/ 100 = 0% l49-60-62.cn.ru [178.49.60.62]
0/ 100 = 0% |
2 —- 100/ 100 =100% 100/ 100 =100% 10.245.139.173
0/ 100 = 0% |
3 —- 100/ 100 =100% 100/ 100 =100% 10.245.139.174
0/ 100 = 0% |
4 56?? 0/ 100 = 0% 0/ 100 = 0% mow-b3-link.telia.net [80.239.196.
253]
0/ 100 = 0% |
5 81?? 0/ 100 = 0% 0/ 100 = 0% s-bb4-link.telia.net [80.239.147.1
57]
0/ 100 = 0% |
6 105?? 0/ 100 = 0% 0/ 100 = 0% ffm-bb2-link.telia.net [62.115.139
.100]
0/ 100 = 0% |
7 94?? 0/ 100 = 0% 0/ 100 = 0% ffm-b11-link.telia.net [213.155.13
3.235]
1/ 100 = 1% |
8 106?? 87/ 100 = 87% 86/ 100 = 86% ncsoft-ic-306349-ffm-b11.c.telia.n
et [62.115.43.74]
0/ 100 = 0% |
9 —- 100/ 100 =100% 99/ 100 = 99% 206-127-157-86.ncsoft.com [206.127
.157.86]
0/ 100 = 0% |
10 —- 100/ 100 =100% 99/ 100 = 99% 206-127-157-102.ncsoft.com [206.12
7.157.102]
0/ 100 = 0% |
11 114?? 1/ 100 = 1% 0/ 100 = 0% 206-127-146-92.ncsoft.com [206.127
.146.92]

??? ?????.

Your location: Finland
Time and date of incident (plus time zone): 18:00-21:00 07.01.2015 GMT +2
Game World: Gandara
Brief description of what you’re seeing: This happens almost every day. It starts with a little skill lagg. But ends up unplayable with constant disconnections after like one hour usually. Sometimes I can’t even log on to my account for several hours during this time. Meanwhile other people from around here do not experience any lagg. And yeah it’s not my internet. I have tested and it’s full speed even when this happens.

Yes Iam not seeing this solved anytime soon tbh, after that info I got wich wasnt hard to get either. Iam also gonna talk with Telia International.

It’s like clockwork, very reliable.
At 6.00 PM I got disconnected. I was then able to play for a while, but with a lot of lag, until I logged out and now, two hours later, I still can’t log in. The problem usually goes away at 9 PM. Let’s see.

EDIT: Yes, at 9.01 I could log in again.

Pay up and invest in a more stable route for our packages then if your server leeching doesn’t work.
You want people to play your game or not?

This is seriously just blowing my mind. GG anet.

If you think the throttle theory is kittenlitter:
http://kotaku.com/league-of-legends-is-building-its-own-network-to-kill-l-1677872200

hm, the subject of netflix has appeared in this topic before, i think so? because our problems seem to start with european netflix expansion

I didn’t bother with another pathping, I think you probably have more than enough data by now. Instead I recorded one fight in Stonemist, probably the worst fight lag-wise of the last few days.

This is how playing WvW feels in the last few days

Your location: UK
Time and date of incident: Most days and times for the last month (GMT)
Game World: Gandara/Jade Quarry

Typically starts when trying to interact with the world, mostly with combat and skill lag. After engaging there will be a second or two pause where everything will stop moving before a sudden flurry of activity as the client tries to catch up with the server. This happens numerous times during a single combat as well as when trying to activate items like chests or even while crafting.

Because of these repetitive bouts of mini lag I can’t really play WvW/PvP (which is what I tend to play the majority of the time) and its making PvE frustrating.

• Your location
  Russia, Novosibirsk

• Time and date of incident (plus time zone)
  4 PM (but i think it’s happening for always)

• Game World
  EU – Seafarer’s Rest

• Brief description of what you’re seeing
  PvP is laging a lot for me. It happens only at PvP map, not in lobby. Lags looks like with ping 300 or something (my ping is usually ~100).

Lag is back, game is inaccessible again and I am performing another pathping. So those two days when game didn’t kick me out at classic time was an exception from standard it seems