Guild Wars 2

A small note for those Italian players who are having lag spikes. The problem (my problem) seems to be Fastweb. Although various speed tests show a 20Mb in dowload and 9 in upload, browsing is also fine as well as the general download/upload is, however the game experience is not. GW2 is the only game on my pc suffering from this situation. I am not sure how much Fastweb has to feel gulty since the majority of its services seem to work fine, but comparing GW2 connection with the connection through other providers made me think twice.

I tried TIM, by using hotspot on iPad and the pathping result was astonishing: 2 steps vs 20. No packs loss vs many 100% fail (Telia and ncsoft).

Now, I am seriously considering switching provider.

But is there anyone who can explain to me whose fault this is? Is it Fastweb? Anet? Telia & Ncsoft? Should I really switch provider or ditch the game all at once?

Gaile Gray.6029:

I see that a lot more of you have provided your logs, and thanks for doing that. Brad and his fellow team members are still reviewing these things, but I know he’ll be posting as soon as he can more info.

Thanks for your patience!

After 2 weeks, still no updates on this?

fix this kitten. fix this kitten. fix this kitten. fix this kitten. fix this kitten. fix this kitten. fix this kitten. fix this kitten. fix this kitten. fix this kitten. fix this kitten. fix this kitten. fix this kitten.

thank you.

Tracing route to 206-127-159-152.ncsoft.com [206.127.159.152]
over a maximum of 30 hops:
0 Willygs.hsd1.ut.comcast.net. [10.0.0.17]
1 10.0.0.1
2 174.52.34.1
3 te-0-4-0-6-sur02.ogden.ut.utah.comcast.net [68.87.171.185]
4 te-0-7-0-4-sur03.ogden.ut.utah.comcast.net [162.151.49.153]
5 te-0-3-0-4-ar04.saltlakecity.ut.utah.comcast.net [162.151.39.149]
6 68.86.90.225
7 ae14.edge3.Denver1.Level3.net [4.68.127.129]
8 ae-1-60.edge6.Frankfurt1.Level3.net [4.69.154.10]
9 ae-1-60.edge6.Frankfurt1.Level3.net [4.69.154.10]
10 195.16.161.58
11 206-127-157-86.ncsoft.com [206.127.157.86]
12 206-127-157-102.ncsoft.com [206.127.157.102]
13 206-127-159-152.ncsoft.com [206.127.159.152]

Computing statistics for 325 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Willygs.hsd1.ut.comcast.net. [10.0
.0.17]
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
2 11ms 0/ 100 = 0% 0/ 100 = 0% 174.52.34.1
0/ 100 = 0% |
3 12ms 0/ 100 = 0% 0/ 100 = 0% te-0-4-0-6-sur02.ogden.ut.utah.com
cast.net [68.87.171.185]
0/ 100 = 0% |
4 12ms 0/ 100 = 0% 0/ 100 = 0% te-0-7-0-4-sur03.ogden.ut.utah.com
cast.net [162.151.49.153]
0/ 100 = 0% |
5 14ms 0/ 100 = 0% 0/ 100 = 0% te-0-3-0-4-ar04.saltlakecity.ut.ut
ah.comcast.net [162.151.39.149]
0/ 100 = 0% |
6 26ms 0/ 100 = 0% 0/ 100 = 0% he-0-1-0-0-cr01.denver.co.ibone.co
mcast.net [68.86.90.225]
0/ 100 = 0% |
7 —- 100/ 100 =100% 100/ 100 =100% ae14.edge3.Denver1.Level3.net [4.6
8.127.129]
0/ 100 = 0% |
8 —- 100/ 100 =100% 100/ 100 =100% ae-1-60.edge6.Frankfurt1.Level3.ne
t [4.69.154.10]
0/ 100 = 0% |
9 —- 100/ 100 =100% 100/ 100 =100% ae-1-60.edge6.Frankfurt1.Level3.ne
t [4.69.154.10]
0/ 100 = 0% |
10 160ms 0/ 100 = 0% 0/ 100 = 0% 195.16.161.58
0/ 100 = 0% |
11 —- 100/ 100 =100% 100/ 100 =100% 206-127-157-86.ncsoft.com [206.127
.157.86]
0/ 100 = 0% |
12 —- 100/ 100 =100% 100/ 100 =100% 206-127-157-102.ncsoft.com [206.12
7.157.102]
0/ 100 = 0% |
13 154ms 0/ 100 = 0% 0/ 100 = 0% 206-127-159-152.ncsoft.com [206.12
7.159.152]

Trace complete.

The pathping results are not very telling as I am learning better how to read the results due to this issue as some of these routers and servers are NOT responding to ping requests anyway. A regular tracert however tells a lil better story.

Tracing route to 206-127-159-152.ncsoft.com [206.127.159.152]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms 10.0.0.1
2 10 ms 13 ms 12 ms 174.52.34.1
3 11 ms 11 ms 12 ms te-0-4-0-6-sur02.ogden.ut.utah.comcast.net [68.8
7.171.185]
4 12 ms 11 ms 16 ms te-0-7-0-2-sur03.ogden.ut.utah.comcast.net [162.
151.39.169]
5 14 ms 14 ms 15 ms te-0-3-0-5-ar04.saltlakecity.ut.utah.comcast.net
[162.151.39.153]
6 31 ms 24 ms 28 ms he-0-1-0-0-cr01.denver.co.ibone.comcast.net [68.
86.90.225]
7 25 ms 23 ms 25 ms ae14.edge3.Denver1.Level3.net [4.68.127.129]
8 149 ms * 150 ms ae-1-60.edge6.Frankfurt1.Level3.net [4.69.154.10
]
9 149 ms 149 ms 150 ms ae-1-60.edge6.Frankfurt1.Level3.net [4.69.154.10
]
10 171 ms 157 ms 156 ms 195.16.161.58
11 157 ms 156 ms 157 ms 206-127-157-86.ncsoft.com [206.127.157.86]
12 160 ms 162 ms 160 ms 206-127-157-102.ncsoft.com [206.127.157.102]
13 159 ms 153 ms 155 ms 206-127-159-152.ncsoft.com [206.127.159.152]

Trace complete.

7 25 ms 23 ms 25 ms ae14.edge3.Denver1.Level3.net [4.68.127.129]
8 149 ms * 150 ms ae-1-60.edge6.Frankfurt1.Level3.net [4.69.154.10
]

Although they block ping requests I had much suspicion and even more so now that this is where the problem is. 149ms is way past acceptable for ttl. I get no help from ISP I get no help from the owners of the equipment. I am stuck, and I feel we as the ones with the problems are the only ones willing to do any work whatsoever so why don’t these companies hire us instead of the slugs they are employing atm.

http://blog.level3.com/open-internet/chicken-game-played-child-isps-internet/
Very interesting read and sent to me in direct response to my connection problems. I have yet to deal directly with my isp armed with this new information. Something else very interesting I got a list of hundreds of servers in Austin, Texas I have done several traceroutes to multiple different servers. Interestingly enough I get routed directly through comcasts own routers all the way in to Austin except when I try to connect to anets servers……

Ms Necronymph.1094:

http://blog.level3.com/open-internet/chicken-game-played-child-isps-internet/
Very interesting read and sent to me in direct response to my connection problems. I have yet to deal directly with my isp armed with this new information. Something else very interesting I got a list of hundreds of servers in Austin, Texas I have done several traceroutes to multiple different servers. Interestingly enough I get routed directly through comcasts own routers all the way in to Austin except when I try to connect to anets servers……

Very interesting and would perfectly explain everything…
Still sad that ANet/NCSoft can’t give us a proper answer.

I’ve been waiting patiently for this to get fixed, but I am still struggling with big lag spikes, then disconnect and can’t log back in game. So here it goes:

Your location: Norway
Time and date of incident (plus time zone): mostly during EU prime-time (6:00-8:00pm GMT), occasionally getting kicked out at random times as well.
Game World: Desolation (EU)
Brief description of what you’re seeing:
First I get big lag spikes which come to the point where I get kicked out of the game, tries to log back in but can’t.

After checking my equipment, im here for ingame lag problems:

Your location: Italy
Provider: telecom italia
DNS: tried with opendns, google, unlocator, standard telecom italia dns
Time and date of incident (plus time zone): mostly during EU prime-time but occasionally also in other slot times
Game World: Anvil rock (NA)
Brief description of what you’re seeing:
In PvE, PvP or WvW movement is slowed or a lag time from movement and location of the character. (“I run and reach a tree, after a second the game relocate the character at the beginning position of the run”). Lag in skill launch and execution( i can use skills 1 to 5 before I see any execution in the game).

Additional informations:
- CPU usage 70% in game
- Ram usage 3 Gb on 4 gb available
- Network problems: medium time to resp. about 50 ms (that is ok for other games)
- problem happened with the last story update of the game

thanks
Alysia

Your location: Germany
ISP: Deutsche Telekom AG
Time and date of incident (plus time zone): 19:00 – now (MEZ)
Game World: Elona Reach [DE]
Brief description of what you’re seeing:
- Chatlags around 2mins from posting
- Skilllags
- not able to see text in chats
- everyone’s location in my friendlist and guild is “unknown”
- DCs
- Everyone is running against walls and suddenly they port back
- Error message while playing ingame and using the lfg: “The game client was unable to connect to the login server.”
- Error Code = 7:11:3:191:101
- Message (“Your guild is currently unifying chapters. Please check back for updates shortly.”) when opening guild panel
- Ping to other servers except GW2 is around 10-20 ms, connection is fine too

You Location: Germany
ISP: 1&1/Deutsche Telekom AG
Time and date of incident: starting 9 pm CET, still continues
Game world: SFR
Brief description of what you’re seeing:
- chat lag
- skill lag
- everyone in map chat complains about same issue
- tracert to map server is at 22-24 ms, speedtest to frankfurt is fine as well
map ip: 206.127.146.57

Your location: Naples (Italy)
Time and date of incident (plus time zone): From 20.00 and during all the evening (GMT +1)
Game World: Whiteside ridge
Brief description of what you’re seeing: When i walk or i fight the skill don’t work and the messagge in any chat don’t see…i see it about 5-6 minutes later. And when the Lag is too much the game will log out and i must relog in.

Please FIX IT ç_ç

they are not reading this thread. it literally havent got any moderation… and i bet this is not gonna be fixed, atleast not by anet.

All we have is words and nothing else…

Gaile Gray.6029:

During a morning meeting, I learned that some players in Europe have recently been experiencing latency issues. I see posts in a few of the forums, so I’m creating this thread to try to gather and focus your input to help us analyze this issue. (If y’all can share the link to this thread with others, that’ll help us gather info more quickly. Thanks!)

If you’ve recently noticed an increase in latency or lag, please post in this thread with the following:

• Your location
• Time and date of incident (plus time zone)
• Game World
• Brief description of what you’re seeing

(Since slowed FPS is a different issue and is not always related to lag, I will make a separate thread for that.)

Edit: Changing to “analyze” since when I write the six-letter wordthat starts with an “as” and ends with an “sess” I get kittenized. ~roll eyes~

IM from the caribbean and i always have SKill/Delay (LAG) MY character is an NA server.
I normally get it strong at night .
Fort Aspenwood.
When i press my skill it takes a long time till my character response the the skill i clicked 1-2 seconds ago

One more fun evening of not being able to play with friends, instead getting super lag, log-on server failures and finally kicked out of the game & unable to log back in.

One would think they’d know about this by now and would come up with a solution? Since it’s always in the evenings in central EU time, it must be an issue with capacity. Too many players – servers can’t hold it.

Game started to have problems with lag again. It’s rather a minor type, it’s still possible to log in and spikes aren’t frequent nor longer than 5 seconds. Oh …

… wait a sec…….o…………………..n……………………………………….d…

… ok nevermind, game just kicked me out and I am stuck on loading screen / login screen. I think good ol’ lag is back again.

After very bad Sunday (game was unavailable 16:46 – 22:49) the following week days were mostly lag free, deffinitely best week I have experienced in GW2 in last few months. It’s shame problems had returned.

kitten, there goes HBO again…. . Oh well at least I can pick daily LOG-IN rewards. Really feeling rewarded now.

Everyone is keeping an eye on PAX South reveal but Iam here, this is were I go for my hype, my fix so Anet when do u reveal a fix for the ones that actually payed for your first Box ?

Thx AN , 20 min killing last Boss in Living Story , last phase and DC. I cant play like this.

Time for a break from GW2.

ANet, do you really have a plan to resolve DC and lag issues in near future or you just focused on expansions and Living Stories ? WVW is not playable, DC + skill lag, last night minimum 2 seconds lag on wvw. With every living story update it’s getting worse and worse. Many people send you lots of trace and connection information to help fixing issue but still nothing.

Terrible lag and DCs at the moment.

Frankfurt, 19:40 local time
Gandara

  1    <1 ms    <1 ms     1 ms  fritz.box [192.168.178.1]
  2    18 ms    18 ms    18 ms  217.0.119.220
  3    22 ms    29 ms    33 ms  217.0.64.178
  4    18 ms    18 ms    17 ms  f-eb7-i.F.DE.NET.DTAG.DE [62.154.16.178]
  5    18 ms    18 ms    18 ms  80.157.129.70
  6    18 ms    17 ms    18 ms  ae5.XT1.FFT1.ALTER.NET [146.188.4.29]
  7    28 ms    22 ms    28 ms  ae0.GW8.FFT4.ALTER.NET [149.227.16.46]
  8    19 ms    19 ms    18 ms  213.71.135.138
  9    19 ms    19 ms    19 ms  206-127-157-86.ncsoft.com [206.127.157.86]
 10    26 ms    22 ms    20 ms  206-127-157-102.ncsoft.com [206.127.157.102]
 11    18 ms    18 ms    18 ms  206-127-159-247.ncsoft.com [206.127.159.247]

I am still waiting for something to be done about it. Its been a while. Theres no point to even think about an expansion for me when game is unplayable..

Scoobaniec.9561:

I am still waiting for something to be done about it. Its been a while. Theres no point to even think about an expansion for me when game is unplayable..

You’re right.
We should have had any answer about this GLOBAL issue by now.

Kronos.3695:

We should have had any answer about this GLOBAL issue by now.

fyi, the problem is limited to certain EU networks. If you avoid them, there’s no problem.

The last response related to the issue was:

Location: Poland
Time and Date: it’s been happening for quite some time now, but recently 4 – 5 p.m., 25.01.2015.
Game World: Blacktide
Description: for a couple of weeks now I’ve been having insane lag spikes, usually around 7 – 9 p.m., but today it started happening even earlier. The game is basically unplayable, I have anywhere between 5 – 20 seconds skill lag. It happens in dungeons/fractals, PvP as well as open world.

Location:
Sweden

ISP:
Tre Sweden (3)

Time & Date (CET):
All the time everywhere, can’t do anything.

Game World:
Ring Of Fire

Description:
Can login for a couple of seconds and if i’m lucky 1/10 i get able to go into WvW or EOTM and get DC shortly after, THIS IS REALLY ANNOYING and it’s destorying my gameplay experience.

Arenanet, this is serious people will quit because of this period. You need to do something and that’s fast. The game usually freeze and can’t do anything for 10-30 seconds and DCed shortly after. I’ve been playing since beta, and this never seems to get resolved. What are you doing seriously? I’m not only mad but disappointed aswell. Cmon you can do better then this. I just came back to the game and i get this warm welcome back? Really swell THANKS GUYS

FIX IT

Lovely regards,
Rawara

Edit:Spelling errors.

kittenahe.3108:

Arenanet, this is serious people will quit because of this period. You need to do something and that’s fast. The game usually freeze and can’t do anything for 10-30 seconds and DCed shortly after. I’ve been playing since beta, and this never seems to get resolved. What are you doing seriously? I’m not only mad but disappointed aswell. Cmon you can do better then this. I just came back to the game and i get this warm welcome back? Really swell THANKS GUYS

As always.

No Kitten given so far.

EU players still waiting for solutions to that issue.
Do you even care, Arenanet ?

sober up from the pax kitten and fix the game pls

lagging like mad. no kittens given. can you atleast inform us you’re doing something about this? and not focusing on heart of kittens kittening useless crap jungle pve?

Yea… even the message like “We working on it” will give us hope, you know ?

I’m not gonna bother to buy any expansion just to freeze like hell every evening, and i’m sure a lot of people will do same, the ones in these 22 pages.

After it was mostly fine for several weeks it’s been horrible since saturday. Rubberbanding and connection lag between 3 and 10 seconds. Sometimes even several minutes of everything freezing. Also random dc’s. Connection and TS fine, just your servers. Completely unplayable for me… if it stays like this I won’t play any expansion but leave this game. Seriously fed up.

Meh expansion… What expansion? It’s been two days since you announced it and your servers can’t handle it and you expect us to even buy an expansion? 3 years in and there are still latency issues and little annoying bugs..
P.S. I bet the game will be unplayable for like a week after the expansion comes out.

This is becoming a really severe issue for me.

TBH this game never ran flawlessly as far as connection is concerned; got way too much DC’s and sudden lag spikes that almost never happen in other online game I play. This said, truly bad “lag days”, when game became unplayable for extended periods of time, were – for me – fairly few and far between.

This was gradually getting worse as LS2 progressed, and last LS release basically broke the game for me; seems like every other day I’m getting 2-5 second delays on everything I do, from skill activation to mining or opening containers – and whenever some action is taking place (I’m talking PvP skirmish, not WvW zerg battles) there’s a big lag spike incoming. This happens everywhere I go, be it full maps, empty maps or PvP maps. If this starts I’m pretty much done for the evening, it doesn’t go away in an hour or two (so, now I’m posting this mini rant instead of playing the game…).

Getting seriously tired of this.

Unplayable between 4 a.m. -11a.m. and 18 p.m. – 12 a.m. (MEZ)…

Tracing network paths
==================
Routenverfolgung zu 64.25.33-1.ncsoft.com [64.25.39.1]
Über maximal 30 Abschnitte:
0 My-PC.fritz.box [192.168.178.32]
1 fritz.box [192.168.178.1]
2 217.0.118.117
3 87.186.245.134
4 hh-eb5-i.HH.DE.NET.DTAG.DE [62.154.32.78]
5 62.157.249.78
6 * * *
Berechnung der Statistiken dauert ca. 31 Sekunden…
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 My-PC.fritz.box [192.168.178.32]
0/ 25 = 0% |
1 3ms 0/ 25 = 0% 0/ 25 = 0% fritz.box [192.168.178.1]
0/ 25 = 0% |
2 —- 25/ 25 =100% 25/ 25 =100% 217.0.118.117
0/ 25 = 0% |
3 15ms 2/ 25 = 8% 2/ 25 = 8% 87.186.245.134
0/ 25 = 0% |
4 15ms 0/ 25 = 0% 0/ 25 = 0% hh-eb5-i.HH.DE.NET.DTAG.DE [62.154.32.78]
25/ 25 =100% |
5 —- 25/ 25 =100% 0/ 25 = 0% 62.157.249.78

Ablaufverfolgung beendet.

Routenverfolgung zu 206-127-158-1.ncsoft.com [206.127.158.1]
Über maximal 30 Abschnitte:
0 My-PC.fritz.box [192.168.178.32]
1 fritz.box [192.168.178.1]
2 217.0.118.117
3 87.186.245.134
4 hh-eb5-i.HH.DE.NET.DTAG.DE [62.154.32.118]
5 62.157.249.78
6 ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
7 195.16.161.58
8 206-127-157-86.ncsoft.com [206.127.157.86]
9 * 206-127-158-1.ncsoft.com [206.127.158.1]

Berechnung der Statistiken dauert ca. 56 Sekunden…
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 My-PC.fritz.box [192.168.178.32]
0/ 25 = 0% |
1 3ms 0/ 25 = 0% 0/ 25 = 0% fritz.box [192.168.178.1]
1/ 25 = 4% |
2 —- 25/ 25 =100% 24/ 25 = 96% 217.0.118.117
0/ 25 = 0% |
3 16ms 1/ 25 = 4% 0/ 25 = 0% 87.186.245.134
0/ 25 = 0% |
4 15ms 1/ 25 = 4% 0/ 25 = 0% hh-eb5-i.HH.DE.NET.DTAG.DE [62.154.32.118]
0/ 25 = 0% |
5 —- 25/ 25 =100% 24/ 25 = 96% 62.157.249.78
0/ 25 = 0% |
6 —- 25/ 25 =100% 24/ 25 = 96% ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
0/ 25 = 0% |
7 24ms 1/ 25 = 4% 0/ 25 = 0% 195.16.161.58
1/ 25 = 4% |
8 —- 25/ 25 =100% 23/ 25 = 92% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 25 = 0% |
9 27ms 2/ 25 = 8% 0/ 25 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]

Ablaufverfolgung beendet.
Section completed in 95.47 seconds

Location: Poland

Time &date: all the time since many days

World: Aurora Glade

Description:
The game is unplayable at the moment. Starting from not being able to log in ending on insane lag spikes (both open world and WvW). Opening inventory takes 1-10 seconds. Activating any skill from 1 second until I get kicked out fromthe game. Yesterday (27.01) when we started Wurm fight at WvW my game stopped at the beginning of the fight. After 20 seconds my first skill activated and when my second skill activated it was already after the fight and my team was half way through the fight at the airport.
This is nowhere near fun.
Please solve this issue.

I am experiencing terrible lags in prime time since saturday, in both PvE and PvP.
In PvE, various open world maps I tried and CoE had all the same issue. Usually, the issues start at around 7pm and last until 10pm (UTC+1)

• Your location (today): Germany / Unranked sPvP
• Time and date of incident (plus time zone): Started at around 7pm UTC+1, still ongoing.
• Game World: Drakkar Lake
• Brief description of what you’re seeing: Players warping regularly for some game-meters frequently, players not updating their position for up to 30 seconds sometimes, inlcuding my inability to activate skills for the same amount of time.

-Location: Metrica prvince
-Time and date of incident: approximatly 20:40 Cest still ongoing
-Game World: Ruins of Surmia
-I see players jumping back and fourth. sometimes standing still. I can’t attack enemies and suddenly my abilities proc at the same time

Location: Poland
Time &date: From 7pm till late night hours [GMT+1]
World: Seafarer’s Rest
Description: Skill lag, lag spikes, chat delays, chat disappearing, extreme rubberbanding, players stuck in their positions from 30 secs up to 2-3 minutes, player characters stopping doing any actions but running in single direction even if encountering walls/mountains then teleporting back to initial “working” position. Currently unplayable on all game modes. Server disconnects every 2-10 mins. Something like this never happened to me before [playing since release].

Since yesterday things have actually been even worse for me. Now my game freezes solid in the evenings every time I log in (after about 2 minutes). What’s even funnier is that I can still write to people and they see my messages in the chat (and I can see theirs) but I can’t see them or use any of my skills.

@edit: My Internet definitely seems fine (as in pages load with the usual speed, I can still use sites like Twitch or YouTube perfectly fine and I have no lag in other MMOs) so it definitely looks like an in-game problem.

On a related note, why do we as EU players get routed to US servers anyway?

It’s not that much of a surprise that we get latency issues when there’s only 1-2 choke points everybody is routed through to get over the big lake.

Maybe that would resolve quite a few problems. Putting the servers physically into EU territory.

I was about to say the same as the post above. I’ve never checked the locations of the IPs I connect to, but I decided to this time around. I’m not up for waiting 2-3 months for a ninja fix or the problem to dissapear by itself - whatever happened last time - so I’ve done quite a bit of reading on various TCP settings and looking more closely at the information I have at my end, since ANet seems inclined not to share any information concerning the issue that they might have.

It turns out, that despite being in England, playing on the EU servers, and that there are supposedly EU servers located in Germany, that I am for some reason, connected to the NA servers in Texas. Now, I know there are different servers for different things, and I’m bound to have to connect to a server in NA for something, so I didn’t just stop at /ip. According to my resource monitor, I’m connected to:
206.127.146.44 - The one returned by /ip, and shows the most activity.
64.25.47.117 - Sending and receiving small amounts of data.
206.127.159.109 - Appears, sends and receives small amounts of data, then dissapears.
All three are in the United States, Texas, Austin.

So is EU just the zone for everyone with lag, where everyone can lag equally and not be destroyed by those that live in NA? If there are closer servers - EU servers - then why aren’t people in EU connecting to them instead?

@Impact: all three IP addresses you mentioned are actually located in the datacenter in Frankfurt in Germany. I have a ping latency of about 20ms to all three. I am located in a small city near Frankfurt. Sites located in the US have a minimum latency of 120ms from here because of the length of the transatlantic cable, so it isn’t possible that your addresses are located in the US.

The corresponding IP networks may be registered for a US network, but they are actually used here in the EU.

By the way, although I am located virtually next door to the EU datacenter, I experience the same lags as everyone. The weekend was very bad.

I check here verey other day for some news about a solution so I can comeback to Gw2 but the info is almost non-existing….

Silmar Alech.4305:

@Impact: all three IP addresses you mentioned are actually located in the datacenter in Frankfurt in Germany. I have a ping latency of about 20ms to all three. I am located in a small city near Frankfurt. Sites located in the US have a minimum latency of 120ms from here because of the length of the transatlantic cable, so it isn’t possible that your addresses are located in the US.

The corresponding IP networks may be registered for a US network, but they are actually used here in the EU.

By the way, although I am located virtually next door to the EU datacenter, I experience the same lags as everyone. The weekend was very bad.

You’re right of course. I mean geolocation says they are in NA, but I know it’s not always accurate, and that I should be getting around 140-160ms ping to NA. I suppose I forgot to think about that in my desperation to identify the issue. I hate not knowing what the problem is. Even if there’s nothing I can do, it somehow makes me feel more powerless to resolve it.

What I dont get is how can anet expect us people having these issues to pay for an expansion? We cant even play/enjoy the game as it is now lol..

If you’ve recently noticed an increase in latency or lag, please post in this thread with the following:

Your location: Germany

Time and date of incident (plus time zone): 15:30 CET

Game World: Heart of the Mists / PvP

Brief description of what you’re seeing:
60 fps, latency 60 ms, 1 second skill delay, Porting to starting position of ride the lightning ability.

This Issue occurs quite often and probably more likely during prime time around 8 pm (no prove), for me and my team mates aswell who live in England and Sweden.

Sometime we can completely solve this issue by using WTFast and chosing a Server from another Location. This Issue exsists since release of the game and it is mendatory to be fixed as long as you hold cash prize tournaments in this game. Suffered alot from this during last Monthly tournament and it´s a joke that random lags are a bigger thread of loosing than the actual competitors.

And again…

Terrible lag and a DC while in Unranked Arena (Silent Storm).

Frankfurt, 17:40 local time
Gandara

  1    <1 ms     1 ms    <1 ms  fritz.box [192.168.178.1]
  2    18 ms    18 ms    18 ms  217.0.119.220
  3    19 ms    22 ms    22 ms  217.0.64.178
  4    17 ms    17 ms    18 ms  f-eb7-i.F.DE.NET.DTAG.DE [62.154.16.178]
  5    24 ms    20 ms    19 ms  80.157.129.70
  6    70 ms    17 ms    19 ms  ae5.XT1.FFT1.ALTER.NET [146.188.4.29]
  7    19 ms    18 ms    17 ms  ae0.GW8.FFT4.ALTER.NET [149.227.16.46]
  8    20 ms    19 ms    19 ms  213.71.135.138
  9    19 ms    19 ms    19 ms  206-127-157-86.ncsoft.com [206.127.157.86]
 10    22 ms    25 ms    20 ms  206-127-157-102.ncsoft.com [206.127.157.102]
 11    18 ms    18 ms    18 ms  206-127-159-78.ncsoft.com [206.127.159.78]

Edit: 19:30 now, still no change.

Every day from 8pm on the game is unplayable, with lags that are between 10seconds and 2 minutes long and random disconnects.

Time and Date: 21:50 (GMT+1), 29.01.2015

Location: Germany
ISP: Deutsche Telekom

Routenverfolgung zu 206-127-159-78.ncsoft.com [206.127.159.78]
über maximal 30 Hops:

1 1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
2 6 ms 6 ms 7 ms xxxxxxxxxxx
3 8 ms 7 ms 7 ms xxxxxxxxxxx
4 12 ms 12 ms 12 ms f-eb7-i.F.DE.NET.DTAG.DE [62.154.16.182]
5 12 ms 12 ms 12 ms 80.157.129.70
6 31 ms 12 ms 12 ms ae5.XT1.FFT1.ALTER.NET [146.188.4.29]
7 12 ms 12 ms 12 ms ae0.GW8.FFT4.ALTER.NET [149.227.16.46]
8 12 ms 13 ms 13 ms 213.71.135.138
9 14 ms 14 ms 14 ms 206-127-157-86.ncsoft.com [206.127.157.86]
10 15 ms 15 ms 14 ms 206-127-157-102.ncsoft.com [206.127.157.102]
11 13 ms 13 ms 15 ms 206-127-159-78.ncsoft.com [206.127.159.78]