Guild Wars 2

Location: Scotland
Time and Date: Time of posting
Game World: SFR
Description: Skill delay, pings of 300+

North Italy, almost impossible to play ,huge lag spikes, and packet loss.

Started today, around 5pm GMT – On both NA (isle of janthir) and my EU (far shiver peaks) accounts. my location is england, gloucester. it is ping, in game and only in this game, lag. Game is unplayable. cant even dodge roll tells. FIX THIS BUNNYHOPPING POOH plz…….

Rienrodrys.7493:

North Italy, almost impossible to play ,huge lag spikes, and packet loss.

The first packet loss is from your internet connection, you can talk to your provider and ask what’s up there.

hope this get resolved in the coming days

http://www.fcc.gov/document/fcc-adopts-strong-sustainable-rules-protect-open-internet

http://techreport.com/news/27867/isps-to-be-common-carriers-under-new-fcc-rules#metal

http://money.cnn.com/2015/02/26/technology/fcc-rules-net-neutrality/index.html

It’s about kittening time for a solution. It’s been more than half a year now without any improvement.

I just tried to play Sanctum Sprint with lags, which resulted in 4 out of 5 times falling down when using skill 3 (lightning pull).

This is a kittening bad joke.

Jana.6831:

The first packet loss is from your internet connection, you can talk to your provider and ask what’s up there.

Oh, thanks for the tip =)

Lags in spvp came back. Now it’s more about high latency than packet loss, but still unplayable.
Desolation EU
Russia, Rostelekom

Location: UK
Time and date of incident: 20:00gmt but has been like it all day today
Ring Of Fire Eu Server
Description: Skill lag, Ping of 300+
All other games are fine and speedtest indicates normal internet use is ok too.
Havent had problems like this until recently, where it has been getting worse and worse; more so over the last week.

Guys I think they forgot about the servers :<
https://www.youtube.com/watch?v=ezVy-zLUq6g

During EU Prime I can usually log into Kodash. Right now, 7pm Pacific and I cannot. I mean I can log in and get to Lion’s Arch, but connecting to a WvW map hangs at the loading screen until the client times out 15m later. It’s like during NA Prime the EU servers take their European Union mandated coffee break.

Your Location: Finland(TeliaSonera)

Time and date of incident (plus time zone): I have had a week or 2 some serious lag issues and my time zone is GMT+2.

Game World: Seafarer’s Rest.

Here is the tracert I made on the current map I am on:

C:\Users\Jukka>tracert 206.127.159.243

seurataan reitti isäntään 206-127-159-243.ncsoft.com [206.127.159.243]
enintään 30 siirräntävälillä:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 4 ms 5 ms 4 ms dsl-pribrasgw1-58c300-1.dhcp.inet.fi [88.195.0.1
]
3 13 ms 13 ms 13 ms hls-b1-link.telia.net [62.115.143.84]
4 25 ms 24 ms 24 ms s-bb3-link.telia.net [80.91.247.218]
5 48 ms 48 ms 48 ms ffm-bb1-link.telia.net [213.155.132.149]
6 44 ms 49 ms 42 ms ffm-b11-link.telia.net [62.115.137.245]
7 46 ms 46 ms 47 ms ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.
74]
8 47 ms 47 ms 47 ms 206-127-157-86.ncsoft.com [206.127.157.86]
9 59 ms 51 ms 51 ms 206-127-157-102.ncsoft.com [206.127.157.102]
10 43 ms 43 ms 42 ms 206-127-159-243.ncsoft.com [206.127.159.243]

Seuranta suoritettu.

C:\Users\Jukka>

I hope this does help you to track where the problem is. Fixed also for typo on tracert.

So much lag omg!!!

I know Macs have more problems playing GW2 but never like this!
I am playing with less than 30fps on PvP, which is ridiculous!

Playing PvP has been a nightmare for me :O

Your location: Poland
Time and date of incident (plus time zone): EVERYDAY from 18:00 to 22:30 or even earlier and longer sometimes.
Game World: Blacktide
Describe: LAAAAAAG, chat is ok afterall, not much delays but for real, im not able to play pvp/pve during that time. Sometimes random dc’s due to lag

For real, only GW2 lags, it has to be on ur side, im playing GW2 since beta and never had problems like that. Started like 6 months ago and was the main reason that ive stopped playing GW2 and changed my main MMO, but now i came back, and lag is still here, making the game just not enjoyable. I’m getting more frustrated and im thinking about changing my game forever ;(

Your location: Germany (Deutsche Telekom)
Time and date of incident: Evenings since February, 01.03. Afternoon
Game World: Kodash
Description: Rubberbanding and extreme skill lag (sometimes more than 10 seconds), often followed by disconnect. (no FPS issues)

I am aware that the Problems are caused by the ISP – just waned you to know that the problem is still around

NilSatis.6720:

Location: UK
Time and date of incident: 20:00gmt but has been like it all day today
Ring Of Fire Eu Server
Description: Skill lag, Ping of 300+
All other games are fine and speedtest indicates normal internet use is ok too.
Havent had problems like this until recently, where it has been getting worse and worse; more so over the last week.

Id also like to add to my initial post that I use the same ip as a friend who lives 15 miles away and is having no problems with gw2. I, on the otherhand have had a ping that used to be 40 change to 150-250 and sometimes worse overnight; and is still like it.

I also have a worry that this is not going to be rectified as there seems to be little communication on the problem even being present. The problem is not with our isp’s its with your server routing or something similar; nothing would have changed my end. I would like to know why this would affect one person, and not the other on the same isp; the same contract and living near each other?

It seems to be like you are farming some of the population out to cheaper (worse) servers due to underestimating player numbers in the megaserver system or alternatively trying to cut costs. I would like to know how these people are chosen.

I would also suggest that this method will not work; noone will be purchasing the expansion if they cannot play the base game due to this. I feel like this is not an “error” but a conscious decision by you guys on the server side that is most definitely the wrong one. Please inform us if this is the case? I had excellent ping and server response before and would like to be confident you can sort this out. Good luck!

ok i’ve done the log and send to your mail, but it seems u cant do nothing (that’s your reply) atm is funny for exaple i have no lag in some content but i have a massive lag in fireheart rise, i cant even log the map now…. but no problem in other maps etc etc… i’ve learned every map, dungeon, spvp map have a different IP, and with the pingplotter test i see the packet loss inside ncsoft server, so that’s the problem guys, now u can solve it or u can ignore it…

Location: UK
Time and date of incident: Worse in the evenings, but not always, every day.
Server: Gunnar’s Hold (EU)
Description: This thread is 5 months old, but I only started experiencing this problem from a few days ago. It’s not as bad for me as it is for others posting. The problem presents as small % packet loss and high jitter latency. This causes frequent (every couple or few seconds) lag spikes resulting in input from me being delayed and abrupt changes in combat situations. It’s not acceptable and unplayable. Performance tests on both my PC and internet connection exclude these as likely causes.

Location: UK
Time and date of incident: Friday 27/2/15 to Present
Server: Gunnar’s Hold (EU)
Description: Severe rubber banding to the point of being unplayable in WvW

Additional Info:
Tracing route to 206-127-159-243.ncsoft.com [206.127.159.243]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 7 ms 14 ms 8 ms leed-core-2a-xe-210-0.network.virginmedia.net [82.15.94.85]
4 26 ms 11 ms 12 ms manc-bb-1d-ae8-0.network.virginmedia.net [213.105.159.249]
5 * * * Request timed out.
6 * * * Request timed out.
7 36 ms 18 ms 18 ms brhm-bb-1b-ae0-0.network.virginmedia.net [62.254.42.106]
8 19 ms 16 ms 23 ms ae1.lon25.ip4.gtt.net [77.67.65.161]
9 28 ms 29 ms 27 ms xe-1-1-1.fra23.ip4.gtt.net [89.149.184.86]
10 113 ms 110 ms 112 ms 89.149.164.42
11 130 ms 113 ms 116 ms 206-127-157-86.ncsoft.com [206.127.157.86]
12 113 ms 112 ms 123 ms 206-127-157-102.ncsoft.com [206.127.157.102]
13 118 ms 112 ms 113 ms 206-127-159-243.ncsoft.com [206.127.159.243]

Summary: Source of the issue is consistently the TINET interconnect between NCSoft and the rest of the internet. Issue can also be replicated by doing a tracert on Guildwars2.com, with the same bottleneck.

Location: UK
Time and date of incident: All day, every day, GMT.
Game World: Far Shiverpeaks.
Brief description: Check image attachment of tracert in cmd to GW2 server IP.

mantik.1603:

…..

I am aware that the Problems are caused by the ISP – just waned you to know that the problem is still around

Its not.
ISPs dont care who NCsoft is or what GW2 is and they dont have to.
NCSOFT wants to sell a game (content) so they have to ensure to have good uplinks to all major ISPs , jes they have to pay for that like serious companies do.

you dont have latency or bandwith issue with e.g. netflix for a reason and this reason is called money.

Location: UK
Time and date of incident: Friday 27th Feb to Present
Server: Gandara (EU)
Description: Terrible rubber banding and constant DCs every 10-15 minutes. The first 5 minutes of logging into GW since Friday has, without fail, resulted in a DC. Then it proceeds to major lag spikes, rubber banding and more DCs throughout the night.

Location : Germany, Deutsche Telekom
Time and date of incident : Wednesday 4 March 20:15
always has been happening during prime time since several weeks, especially during weekends but not only
Server : Gandara (EU)
Description: constant disconnects, skill lag, huge lag spikes

Location : Germany, Company Network (yes we have a pretty direct link to alter.net)
Time and Date : 5.3.2015 multiple checks during the day
tracert 206.127.159.154

Tracing route to 206-127-159-154.ncsoft.com [206.127.159.154]
2 2 ms 2 ms 2 ms * private *
3 7 ms 5 ms 5 ms 192.168.41.27
4 18 ms 6 ms 5 ms GigabitEthernet4-0-7.GW5.FFT4.ALTER.NET [139.4.1
50.5]
5 5 ms 4 ms 5 ms 213.71.135.138
6 5 ms 4 ms 4 ms 206-127-157-86.ncsoft.com [206.127.157.86]
7 6 ms 6 ms 5 ms 206-127-157-102.ncsoft.com [206.127.157.102]
8 5 ms 5 ms 5 ms 206-127-159-154.ncsoft.com [206.127.159.154]
Server : Kodash
Description: Skill lags and rubber band effects. PvP lists will not load due to timeout when connecting to login server (even directly after login). These are the same effects I do see when logging in from home via german telekom (also via alternet).

Location: Norway
Time and date of incident: 05/03/2015, 20:00
Server: Blackgate
Description: Skill lag, rubber banding, huge lag spikes

Location: North Italy
Time and date of incident (plus time zone): every day, starting from 19:00 GMT
Game World: Ring of Fire
Brief description of what you’re seeing: severe packet loss (people blinking around, skills not activating, chat delay, etc).

The game is completely unplayable and, from what the official support tells me, ANet will not do anything about this. I quote from the response I got from Support:

“As much as we want to help resolve this issue for you, we simply do not have any control over this type of problem. At best, we have limited control over the data once it reaches the Guild Wars 2 servers. The problem is that this packet loss is happening prior to that event. As such, we simply have no direct or even indirect control over that data and how it’s transferred. That’s the sole responsibility of your ISP, which is why you are paying for that service.”

So, contrary to what has been stated before in this thread, it is my understanding that this problem will not be solved.

(Please note that the packet loss is happening not on my provider’s network, but on Telia network at the hop where it connects to NCsoft network.)

It appears as though the lag is widespread on Blackgate server tonight.

Location: Poland
Time and date of incident: 4 months, mostly at the morning
Server: Gunnar’s Hold (EU)
Description: Lags occurs in spvp matches. I using WTFast, but it’s not resolve whole problem.

Un-kittening-playable.

so how are we supposed to play now?
it happens almost every night for a massive amount of people regardless of ISP or continent.
even spvp is unplayable
this only started in the last few months and getting worse
wtf anet?

over 5 seconds of skill and chat delay atm, but I can move and dodge ingame with no issues.

#JustGW2Things

Location : Germany (Deutsche Telekom)
Time and date of incident : 2015-03-08, 20:00
happens nearly daily around 20:00-21:00. Later on the lag disappears.
Server : Piken Square (EU)
Description: skill lag, lag spikes, disconnects

Location : Hungary (Telekom)
Time and date of incident : 2015-03-07 and 08 after 8pm (prime time only, aparently)
Server : Aurora Glade (EU)
Description: skill lag, lag spikes, disconnect, chat usually works though. Skill lag even when standin in the grove, but really heavy on the borderlands

Today I checked, I was connected to206.127.159.154 (tried ports 80 and 443 though), there is no packet loss even when I’m lagging (checked with ping). According to tcpdump, there’s just no packets coming from the game server.

kitten company tenchar

My gaming experience:

Pretty much the same in PvP etc.
Massive skill-lags and rollbacks and kitten.

Problem has been present for more than half a year(!!!).

Location: North Italy
Time and date of incident (plus time zone): every day, starting from 19:00 GMT
Game World: Gunnar’s Hold
Brief description of what you’re seeing: severe packet loss (people blinking around, skills not activating, chat delay, etc).

The game is completely unplayable, again.

Your location: Norway
Time and date of incident (plus time zone): 10:30 (22:30) PM, CET
Game World: Gandara
Brief description of what you’re seeing: Well i’m porting all over the place, trying to dash and i end up at the very same spot. did a connection test on 4 different sites, it’s fine, it’s not on my end. Same happened to my friend today earlier too.

I am playing with the same friend right now and he’s having no issues.

Kontrolle.3514:

mantik.1603:

…..

I am aware that the Problems are caused by the ISP – just waned you to know that the problem is still around

Its not.
ISPs dont care who NCsoft is or what GW2 is and they dont have to.
NCSOFT wants to sell a game (content) so they have to ensure to have good uplinks to all major ISPs , jes they have to pay for that like serious companies do.

you dont have latency or bandwith issue with e.g. netflix for a reason and this reason is called money.

http://www.reuters.com/article/2015/02/26/us-usa-internet-neutrality-idUSKBN0LU0CA20150226

“Internet providers will be banned from blocking or slowing any traffic and from striking deals with content companies, known as paid prioritization, for smoother delivery of traffic to consumers.”

NCsoft & ANET should just sue them.

recently i can NOT play at all without using wtfast and still i get lags.

Location: not in the UK
Time and Date: between 3:00-5:00 AM and 10:00-12:00 AM, both at UTC (most recently just now), and every single day ever since the last major Living Story 2 chapter was patched into the game.
Game World: Sorrows Furnace, NA
Description: Skill delays (lags between 3-10 seconds), pings of 300+ or even returning with “cannot ping” error, disconnects a minute or so after first experiencing the skill lag.

Already filed the requisite bug report in-game, but it feels like a futile gesture.

Since i created a whole new thread before its maybe better if i post it here instead.
Location : Sweden
Time and date of incident : It usually starts late afternoon like 4 pm and on going from there until i go to sleep. It started to become really bad for me yesterday 2015-03-10 and has continue to be bad (excecpt from earlier in the day)
Server : Desolation
Description: Megalag. It says im not connected to a guild, offline on the server even if im online, get random dc without any warning. Yesterday i teleported across all tyria and checked ip in every map. Some maps/servers are totally messed up like, it says youre not connected to a login server and that youre not in a guild and friendslist is offline. Some other maps/servers are kinda stable but have seconds of delay of lags. This is both in pve and pvp maps/servers. The chat lags as well, especially the ones thats connected to the guild chat, sometimes i cant even see the guild chat. No, its not my internet connection because many i know, which live across the world which play on eu have the same issues in the same maps/servers like i have.

After about one month of no latency, since yesterday it’s the same story all over again.

Location: Northern Italy
Time and Date: 10-11 March prime time (6.30-10.30pm)
Game World: Underworld
Description: severe lag spikes.
Pvp only: nope
Duration: see time and date.
Last 5 gw2 sessions: just the last 2 days
No lagging times: I have not yet tested it as I work during non prime time, but even in the weekends outside prime time it works fine.
Live in: EU
Playing in: EU
Original Account: EU

Does seem that the tests for this new patch and HoT on the live servers is creating this unplaying lag and random dc in the last 3-4 days. Can anet not test for bugs on different servers designed for that, testing. Instead of trying to save money and use the same servers which is CLEARLY created unplayable gaming for 1000s of people. After all this time anet still havent learn’t to keep players, the game must be PLAYABLE;

Location: North Italy
Time and date of incident (plus time zone): every day, starting from 19:00 GMT
Game World: Gunnar’s Hold
Brief description of what you’re seeing: severe packet loss (people blinking around, skills not activating, chat delay, etc).

The game is completely unplayable, again.

                                0/  25 =  0%   |
 13   30ms     0/  25 =  0%     0/  25 =  0%  mno-b2-link.telia.net [213.248.88.233] 
                                2/  25 =  8%   |
 14   46ms     2/  25 =  8%     0/  25 =  0%  prs-bb3-link.telia.net [62.115.135.88] 
                                0/  25 =  0%   |
 15  161ms    13/  25 = 52%    11/  25 = 44%  ash-bb3-link.telia.net [80.91.252.36] 
                                0/  25 =  0%   |
 16  173ms     3/  25 = 12%     1/  25 =  4%  dls-b21-link.telia.net [62.115.137.45] 
                                0/  25 =  0%   |
 17  ---      25/  25 =100%    23/  25 = 92%  ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106] 
                                0/  25 =  0%   |
 18  162ms     2/  25 =  8%     0/  25 =  0%  64.25.32-9.ncsoft.com [64.25.32.9] 
                                0/  25 =  0%   |
 19  ---      25/  25 =100%    23/  25 = 92%  64.25.32-26.ncsoft.com [64.25.32.26] 
                                0/  25 =  0%   |
 20  166ms     2/  25 =  8%     0/  25 =  0%  64.25.33-1.ncsoft.com [64.25.39.1] 

telia getting better and better, maybe if they reach 100% packet loss you’ll consider DROPPING YOUR PEERING WITH THEM…

again unplayable in the evening hours

Well… since the 140-pages-thread over at the german forums is beeing ignored….. i guess i will just have to also bump this thread every day from now on.

This lag is getting ridiculous. The game is unplayable during prime time.

Lag issue is becoming unacceptable, during prime time the game suffer a lot and i mean A LOT of lag spikes that makes the game, especially in moments that need to be focused and reactive (like bosses in dungeon that require specific mechanics other than zerg), not enjoyable at all, i’m experiencing froze for couple of seconds where the game just stop doing everything. My connection si fine (50 Mbits optical fiber, if needed will attach a speedtest img) and my pc is a 3k gaming RIG with no problem whatsoever running whatever i want.
Please this problem need to be addressed and solved ASAP, since lot of player just say that is due to the upcoming patch and the work that the arenanet is putting onto it, but this means nothing, since the game must remain playable in any aspect regardless what is going on behind the scenes.

One thing that completely confuses me is…. why am I connecting to Telia.net if im in NA? I’ve been having huge latency problems for 2 weeks now. I’ve tried IPs 64.25.33.86; 64.25.38.230; and 64.25.40.118.

They all have 50%+ packet loss. I dont know why I’m being routed to an EU provider?

Location: North Italy
Time and date of incident (plus time zone): every day, starting from 19:00 GMT
Game World: Gunnar’s Hold
Brief description of what you’re seeing: severe packet loss (people blinking around, skills not activating, chat delay, etc).

The game is completely unplayable, again, even dodging make me blinking around like crazy.