Guild Wars 2

Last I heard, ticket was escalated..that was 2 days ago. Thanks!

Incident: 121105-002453

Ticket: 121029-002397
Under active discussion today (2 days ago)
Still no answer and i was block in 28/10/2012 (20:00)

Ticket 121105-001443

Submitted Nov 5th.

I cannot receive in game mails from any player or from the Gem system. People have sent me mails, with or without items, and I receive none of them. A great deal of supplies and items have been lost in the ether having never gotten to me. The worst of it is that I purchased a dye set from the Gem store and it never showed up, because I don’t receive mails!! I’d really appreciate all the items that were sent to me showing up, but more importantly I would appreciate the item I spent real money on getting to my mail box.

Thanks so much.

Incident: 121106-002448
Status: Waiting
So im waiting for any news about my account. This is the official forum for incidents more than 3 days, but im not sure that happening something here because ppl are posting here but no any admin/mod response since the Nov6 update (2days ago)…. so waiting… hoping.. but still frustrated and nervious
Thanks if anybody from the team will do something for restoring this general mistake of the ban system

Reference : #121031-000585
Status: Updated
Subject : Error Code 45:6:3:2114
It’s been 2 weeks that I am without playing the stand until now there has been no solution. I am very upset. Please Help me.

Blocked/Suspended Account 121104-000820 Updated 11/04/2012
Blocked/Suspended Account 121107-000088 Duplicate 11/06/2012
Please help me, i don’t understand for what i been suspended
Subject: Error Code 45:6:3:2114
No answer=(((( i am tired and upset but still want to play.

Incident : 121106-002475
I did not have to deal in the real world.
Answer even waited for more than 3 days, I have not received
How long do I have to wait? Give me back my account.

hello!

My account got banned for botting or macro by mistake.

Got a reply from support now that says my account are hacked, and nothing more.
Can you be more detailed??

And please fix this fast, I want to play with my friends on this weekend.
3-4 days now:((

Ticket: 121105-002200

I’ve submitted this ticket on Monday 5th of November 2012 and yet i havent receive any follow up about my problem..
please let me know why my account got suspended.
ticket no: #121105-000621

Gaile Gray.6028:

Update — Friday through Monday, 2 – 5 November
121029-001232 Account closed for payment fraud; awaiting review

Well, another 3 days passed and still no response…

121107-000446 here.

Just wanted to add that my ban was recently changed to one for “someone has accessed your account.”

Thank you for the progress.

[Incident: 121105-002749]
no answers received yet
can not access support account, please reply by mail

it has been 3 days and still there is no response.
Incident: 121107-002036

Hello, I was banned for a botting/macro incident if you check this than thank you for your time please reply.
Ticket: 121107-003046

I was in the middle of pvp and it said my account was banned for botting. I submitted a ticket because I have never used any 3rd party program or macro. After waiting two days I checked my ticket status on my work computer. It made me log in my email and confirm that it was me trying to log in since it was a different computer. When I got home from work the ban for botting message dissapeared and i got a new message saying that my account has been suspended while they invesitgate if my account was accessed by an unauthorized user.

Since I got that message: 2 different GM’s have replyed with messages saying that they have reset my password and I should be able to log in. After every attempt it keeps saying my account is still suspended.

What do i need to do?

Please look at 121106-002663

My Account was blocked on 4 November 2012. A ticket was submiited on 4 November 2012. Reply from Customer Support:
I’m transferring your ticket to a member of the GW2 Violation Appeals Team to further assist you. Someone will be in contact with you as soon as possible.
Thank you for your patience,
The Guild Wars 2 Support Team
Status on the ticket IAW Support Site is:
Blocked/Suspended Account
121104-001163
Closed
11/04/2012
No other contact from GW2 Support after four working days since submission.
Can you assist in determining how long I need to wait for a reply that is “as soon as possible”?

121031-000469 Account closed for payment fraud; awaiting review

Not really sure what that means exactly, should I assume that my account was hacked, or is this due to some issue with my purchase of the game?

Thanks

My account is restored after 3 days of false-positive ban.. Im posting that here just for give hope other really innocent and frustrated gamers.

It has been 4 days and I haven’t received a response to my account.

Ticket Number: 121107-000540

I hope to hear from someone regarding my account soon! Thank you

3 days of being unable to play and having no idea why exactly

121107-000890

edit: got my account back but still no answer to why it was banned in the first place, I’ve sent in 2 tickets to ask why and all they respond with it “please change your password, and we cannot restore lost gold” even though nobody else accessed my account and I didn’t lose anything :/

FYI: got suspended on 30/10 without any explanation at all. Ticket 121030-000601, Error 45:6:3:2114, blurry sentence about account issue. ‘Your Guild Wars 2 account has been suspended for an account issue. Please contact Support for information’ they said.
This is my second post in this thread, which I apologize for. But it will be way too disappointing if Gaile misses this.. =\

I got an e-mail this morning, got my account back. So… ticket number 121027-000447 can now be closed. Thanks!

Incident: 121106-001504
I’m still waiting your reply, I say I not a botter, you sure won’t believe, just roll back server and see what I’m doing!

Hello .Gery

My ticket has been 3days.

Please help me check. Thank you?

Incident: 121106-001081

almost 5 days
[Incident: 121105-002749]
no answers received yet
can not access support account, please reply by mail

I’m on Australian time and it’s coming up on 3 days so I’m posting this before I go to bed.
Haven’t heard anything apart from ‘give us your code’.
Really at least just want the reason why so I can get a refund from the retailer if it’s not something trivial, my time is running out on the possibility of a refund.

121108-000060

Submitted ticket almost 4 days ago now that my account was hacked and still no reply whatsoever.
Incident: 121105-002756

Ticket number 121106-002590 nov 6/2012

3 days old

121028-001758
12 days and counting.

any update on my ticket reference yet?
121106-002477
been 72 hours now.

cheers

Ticket Number
121108-000720

It hasn’t been 72 hours exactly, but by the time it is, I’d imagine the office would be closed for the weekend, so I’m jumping the gun a little.

121108-000346 is the ticket number. I was transferred to Payment Review team on Wednesday, but haven’t heard anything since. All information is in the ticket, but I am happy to provide more if it helps.

Ticket Number 121031-000665

my case has been over 48 hours. so It becomes 3 days, after sending the ticket..
until now, i have been banned.. and there is no responses and feedback.
my ticket number : 121107-001485.
additionally, i really did not deal with the real-world money. I just bought the gem through Black lion gate in the game.
please, further investigation on my account… any logs..
I really want to play the game..!

I submitted a ticket on 10.03.2012. The support answered that ticket on 10.31.2012. The GM mentioned that he will escalate the ticket to a senior member, but I haven’t got an update on the ticket ever since.

Ticket Number: 121030-003058

Posting here since my ticket is on its 3rd day, it was escalated a few hours after i made it and since then, no response.
I have also updated my ticket earlier today with more information stating my case.

Ticket Nr. 121107-002280

On an additional note, there is 1 concern I have. When I manage to get back online and play the content as intended and in accordance to the ToA, doing events etc etc. What are the chances of me gettting banned again in the future? are the players who have been reinstated, after proven innocent tagged in some way in your database?
so if the player gets flagged as a bot, the investigaters then can see that the player just happened to be in the wrong place at the wrong time again or will this process be repeated?

Best Regards

Update on my case:
After posting here and updating my ticket earlier, my ticket status has now been changed to hacked and I have received an email concerning its change. I responded by updating my ticket again with more details stating that this assumption is not right since my account if fully secured, following your given advice on the matter from the forum posts plus the authenticator.
Is this standard procedure?

sorry for submit two tickets. i`m so upset cuz my account blocked.
121107-002832
121108-001642
today is 3rd day. i`m innocent even though you don`t believe.

[Incident: 121027-001889]
i didn’t received any official information/answer since oct. 27 just a forum reply here 7 days ago

Want to get in before offices close for weekend. Was banned unfairly on wednesday, in a few hours my ticket will be on day 3. Please help. I would love to be playing for the weekend.

121107-002692

121107-002183

I sent all my verification info early this morning. Still no access

What the hell you guys did to my account I got my account restore I did what you guys tell me to do to change my password and you guys password you give me, I did what on the list NOW I’M GETTING MASSAGE NOT AVAILABLE" YOU GUYS NEED TO FIX MY ACCOUNT ASAP BECAUSE YOU GUYS MADE A ERROR YOUR SIDE. I’m not going to wait for another 4 days again. From you guys mistake now botting now this OMG. Here my ticket info… Access restored

121107-000557

I got banned since Oct. 31, though i received an e-mail specifically from GM Roland resolving my issue. But the problem was, i only read his email a day after he sent it last Tuesday evening. So i tried to follow up, but to no avail, i’m still stuck in the limbo my account was already reviewed twice by two GM (Lloyd and Roland) but still there is no fix yet i want to play again with my colleagues. please help.

Ticket reference no: 121101-000034

I was banned on Tuesday night (UK player, so Tuesday daytime for NA) for botting, and submitted a ticket. It has now been approximately 3 days (give or take a few hours) since I submitted the initial ticket.

As far as I know it has been escalated for review, but I have not heard any further information. Naturally any assistance appreciated and I’d just like to get back to playing, but if I could be back in before tonight’s WvW reset it would be fantastic

Ticket # = 121106-002884

Thank you.

P.S, Unsure if I am to be posting if it has been 3 days since most recent update or initial ticket, so I took the chance. Apologies if I have been too quick.

Hello, I was banned for something “Account Issue”… few days ago I sent an e-mail for support, and I got answered something like they’re forwarding my e-mail that they should answer soon, It’s been few days already, still no answer, please answer.

almost 5 days
[Incident: 121105-002749]
no answers received yet
can not access support account, please reply by mail

[Incident: 121107-002194]

seems to be going in a loop asking the same questions and not really understanding the issue im not having issues trying to register, i got the email comfirming it and to see me in game its the cilent blocking me its now friday 3 days after i 1st got in contact i dont want to wait to monday to recive another email saying somthing that does not effect me like in the past emails that i need to use another email address when i have already used the key with my current email and it was aceppted my new account has even a new name on it

My account got banned for gold sale..
How? When I haven’t even been chatting with people?
I think that you have it wrong.. I did not sell anything. So could you please help me get my account back? or atleast tell me what to do. I have been waiting for to long now.

Thanks