Guild Wars 2

121111-000616 3 days now.
last time I log in was around 12-1 am. then Iog in again around 11 am. and found that my ID Terminated by selling gold… I had a sweet dream but woke up to see a nightmare.
hahaha. Hope to hear from support team soon.
Thank you.

I purchased the game from buy.guildwars2.com but 3 days after my purchase (when i discovered I had been banned) i check my credit card records and found no record of any purchase. I suspect this is the cause of my ban, but I am currently unsure how to proceed because I do not know if my account will be restored or not, if my credit card will be charged, or if the issue is even being looked into at all. All I’m asking is that I be told “you will never get your account back and you will not be charged” or “you will be charged and will get your account back” so that I can decide whether or not I should repurchase the game. However, in the event that I do need to repurchase the game, could you at Arenanet please lift any sort of credit card block that is on my account because I keep getting “the credit card information you have entered is incorrect” even though I’m sure I entered it correctly and have tried with multiple credit cards.

My ticket number is: 121110-001784

My ticket is 4 days ago!
Please check my ticket.

121111-000303
The error code is: 45:6:3:2114
The build is: 15977

3 days now since I was falsely accused of botting and my account banned. Getting frustrated from the lack of response and seeing that even more people to this day are experiencing the same issue 3 days later. I hoping to get a response relatively soon and assured that this type of incident won’t happen again.

Dear Gaile Gray or any Support Mod,

I don’t know what to do, I don’t want to make another ticket and prolong everyone’s queue. Today I have received and email from GWS support team stating my account has been restored, my ticket (Account Restored [Incident: 121109-000304]) also has changed to Account Restored. Armando sent me a new password and I was able to change it into my password of choice. But when i try to log in i still get an error. All I’m asking is what do I do now? Do I update my ticket that has been “Resolved” or do i submit another ticket stating my previous ticket isn’t fully resolved? If i don’t get a response soon, I guess I will have to submit a new ticket and wait again…..

im so tired to wait. still no reponse.
my ticket is 82hrs old.
[Incident: 121110-000638]

I was wrongfully banned for botting/macro
Ticket: 121110-000909 (11/10/2012 07:01 AM )
please take a look at it
Thanks in advance.

Sigh…Anet telling me my account is restored only to find out its still blocked just sucks….i was doing so well trying just be calm and patient. Then they say your unbanned and my emotions sky rocket and fully excited to play again and just happy in general. then i find myself right back at phase 1 of being banned from the game. = /
This is the feeling i was feeling the 1st day i got banned. I must try to muster up my feelings and calm down again.

Ticket: [Incident: 121109-000304]

When I was trying to login the game, I got the message which said that my account had been terminated due to botting, or similar behavior. However, I think there should be something wrong, I mean I have never had these kinds of behavior. I connect to the game from China, and I guess you should know that the network in China is bad. Therefore, when I was playing the game, I usually got lag. It may mislead other players, and let them think that my character is botting.
So, I wish you could help me to solve this account issue.

Thank you for your help.
Ticket number: 121111-000203

121113-000665
121109-000473

this is the 3rd day that i’m being ban for botting which is a false accusation.
I’m fed up of waiting to be un-ban for something i did not commit in the first place.
Did you even check my account before you ban me? In my entire gaming years i have never been ban for botting, gold selling because i do not use such programs. I hate cheaters and being called one is utterly insulting to the core. I have wrote and updated my ticket with all details needed so that i can help speed up the process but until today i have not receive even a single reply, all i was doing before i was ban was doing some dynamics events with my guild mates at curse shores.

Incident report #121110-001978
created 11/11/2012

Incident 121111-002238

Well into the 6th day now…

[Incident: 121106-002921]?
Opened 6 days ago got replys that are not related including password reset that i didnt ask for. Still waiting for account to be unlocked

Hey Support

My ticket is 13 days old and still with no resolution. Please have a look at it as I have replied you with all the info.

Ticket: 121030-001?688

Error blocked my account.
I didn’t use the plug-in.
121107-000672

KOKAGE.5283:

I’m not using the BOT. False accusation

ticket 121113-000194 :11/12/2012 07:06 PM

I was able to recover. I appreciate the quick response

control.4356:

121030-000078
Hi Gaile,
i purchased a news serial code to access my old account and i registered it as what Support said. but after registering my account got permanently closed . i bought an official physical retail copy from an authorized seller here in our country.

….. Please review my ticket

Subject: Blocked/Suspended Account
Reference #121110-003125
Status: Updated
Date Created: 11/10/2012

My account was banned on Sat the 10 of November. Today, the 13th, I see in my bank account that my purchase has been refunded. Let me be clear: I did not ask for a refund, I asked that my account be fixed.

For the love of God would someone please tell me what is going on here? I have heard nothing at all from support.

Ticket number: 121110-002751
My account was suspended on the 10th of November, because my payment got stuck on ‘pending’.
I bought the game here on buy.guildwars2.com, I was charged with the money, but ANet never took it. I see there will be a maintenance tomorrow, but I’d still like to know if the maintenance will solve this, or shall I wait till the pending is over and I get back the money, then try the purchase again. (I don’t want to mess up things and buy one game twice.)

Was wrongfully banned on Saturday the 10th, was logged in fine that morning for some WvW, went to the beach for the day, come back and try to log on and find out account terminated for botting, macroing or afking to gain an advantage. Filled out a support ticket as soon as I found out. Ticket # 121111-000440
Not going to say anything further I have already wrote you a novel on the ticket.

Dear Gaile Gray and support staff of A-net,

I have been banned for 3 days so far because I have been wrongfully accused of botting according to the error message that popped up after being kicked out of the game. I do understand your intent to make the game better, safe, and fair for everyone by keeping botters, exploiters, etc out of our gaming community and I think that is a necessary element in the success of guild wars 2 in the long run.

However you have banned me by either accident or some error related to your end. Please look into my account issue which I have already sent a report of, 3 days ago.

Reference number: 121110 – 002355

Your help and response would be most appreciated. Thank you in advance.

121111-000674

So…my account was banned at approximately 11/10 7:30PM PST. Based on the ban black screen I’ve been reading from other players on this thread. I didn’t think much of it, just logged out since I had somewhere to be that night.

Came back later that night to find out my account was banned. No explainations, just banned. No responses still at 11/13 9:30AM PST.

I’ve updated my ticket twice, but nothing. Even a “we’re working on it” response would be nice.

5 days.
121108-001042

Thank you in advanced.

Reference Number: 121110-003034

It’s been 3 days… I still haven’t heard anything and this is becoming ridiculous. I’ve spent $150.00 on the collector’s edition, $85.00 on gems and my account is banned for doing something I never did with zero response from Arena Net. That’s over $200 on a game that I can no longer play because of an over-zealous employee or anti-bot system. This is unprofessional and would never be accepted in any other IT industry.

It has reached the point where I won’t be spending another penny on your game as this shows a complete lack of concern for your customer base. I’ve gotten better support from Korean Pay-2-Win games….

My Account was unbanned (I think) and i got yet another problem after that and it say’s that my account was accessed by unauthorized individual
and that’s not true i logged in my account yesterday at my friends house
can you please unblock my account so i cant finally play again.
Ticket: 121110-000909 ( 11/10/2012 )
Thanks in advance

davidmendesgd.3586:

Reference Number: 121110-003034

It’s been 3 days… I still haven’t heard anything and this is becoming ridiculous. I’ve spent $150.00 on the collector’s edition, $85.00 on gems and my account is banned for doing something I never did with zero response from Arena Net. That’s over $200 on a game that I can no longer play because of an over-zealous employee or anti-bot system. This is unprofessional and would never be accepted in any other IT industry.

It has reached the point where I won’t be spending another penny on your game as this shows a complete lack of concern for your customer base. I’ve gotten better support from Korean Pay-2-Win games….

Same here for me, I too bought the collectors edition and atleast $100 on gems! Not to mention all the time I’ve put into my character the last 3 month’s!
This is the 6th day for me. >.<
I am very upset, and hope they fix it soon.

[Incident: 121110-002647] it’s now about 4 days

Hello Gaile,

Still no answer regarding my issue :/

3 Weeks that I can’t play and my ticket has been made the 03/11.

121103-000852, 121106-002471 Ticket in fraud queue; awaiting review

Any news please ?

Best regards,

Olivier

Joeysubzero.2947:

My Account was unbanned (I think) and i got yet another problem after that and it say’s that my account was accessed by unauthorized individual
and that’s not true i logged in my account yesterday at my friends house
can you please unblock my account so i cant finally play again.
Ticket: 121110-000909 ( 11/10/2012 )
Thanks in advance

Got my account back now i can finally play THANK YOU !!

TICKET NO.

121110-000847

121113-002740

Hi Gaile Gray!

I’m nearing a 1 week ban now. No response has been made after my ticket was changed to the [RR] status. Any chance you can help me out in any way ? My ticket number is 121108-002427

Dear Gaile Gray,

Can you please reply to me about ticket 121107-002636
It has been 6+ days now.

121109-002309. Banned for “fraudulent purchase from the guildwars website.” It’s always fun paying for a game then getting banned because of something that simply isn’t true. Needs a reply.

[Incident: 121111-000079]
Blocked/Suspended Account
changed to Hacked Account
error code on log-in states I was modifying or tampering with the game, which is a change from the botting error code I was receiving previously. Have not received any updates from Support since the ticket was entered on 11/10.

Posting here because my ticket is now 3 days old and I would like to play when I get off work tonight. Please? =]

Reference #:
121110-002927

Its been more then 3 days since and have’t received any word regarding my ticket. My account has been terminated due to botting, etc. Though I have not been botting I was afk getting a drink to come back to this.

Ticket # 121111-003008

Gaile Gray.6028:

Igopewpew.8692:

Gaile, I just got a response on my ticket saying my code was obtained fraudulently. This while it was directly purchased off your site. They say the buyer used stolen credentials ? My “buyer” would like to contact you guys, preferably through phone to set things straight. Is there any option for him to get in contact within a regular time frame because tickets don’t seem to be a reasonable tool to have a decent conversation. Please let me know,

PS : Asking for elaboration got me a copy-paste message from the same GM. Where on earth is the service ?
Airi

Oddly, I just sent an email to the team asking why our players were getting this message when they purchase from us. Some people are cheated by third-party sellers. Some players do use a fake/fraudulent CC to purchase from us. But the message that some people are getting is sort of mixed up.

I’m sorry for the confusion — for you and for others who got that message — and I’m working on getting things more clearly expressed for everyone.

From what I’ve been able to collect the following happened :

Due to a issue with the online purchase people were able to purchase the game. The money got taken from their credit card but is stuck on a pending status. After a few days the money will be automatically be returned to the owner of the credit card with the note that NCsoft/Anet has rejected the payment. Right at this moment Anet thinks the player is making a chargeback and bans the account, while the mistake was on their side by not accepting the payments made. (( I will see if I can talk to my bf to get some confirmations from the bank etc and see if he as well got the money back, Last time we checked the payment was “successful” though.))

Also lol, I just got infracted for having 1 ‘off topic post’ in the process of helping others in which I stated that I had the same issue in case he needed more information. Nice way to add up to the player frustration by giving them useless infractions aside from having close to zero service. Literally aside from you Gaile, nobody seems to care about what happens and seem to like to add some oil to the fire. It really is getting too crazy for words..

Wait Over 5 days
Ticket 121107-002678
Please Help me.

i wait 6days but my problem is not solved.
ticket number:121109-001543

Why is not a response to my ticket. They say that the code fake And make sure the seller This is not true and I bought the game from the official website .The amount is reserved to the company
I’ve waited a long time
121108-000720

Not sure what the protocol is when a topic moves from one subforum to another, but I’m just going to go ahead and repost my ticket number.

121108-000346

Thanks guys. My account has been restored

its so ridiculous that i just bought the game saturday and in 4 days, my account got suspended on a account issue for no reason. my whole happiness about having this game, starting as if i didnt play any other MMORPG, is gone in 5 sec after an login error issue which is going on for hours now. its just sad…
my reference number is #121113-003557

Gaile could you say anything about fraud account suspended issue that bought directly gw2 website if you know and have permission? or all of them gonna resolve after Billing Maintenance 14th Nov.

[Incident: 121110-002647]