Guild Wars 2

ISP: Bell Aliant
Region: Nova Scotia, Canada
Server: Gate of Madness

Can’t log in to 3 of my characters.

ISP: Unitymedia
Region: Germany, Europe
Server: Yak’s Bend

Can’t log in with 5 of 6 characters. The 5 that cannot log in are all parked in Lion’s Arch, the 6th in Rata Sum.

Same error code 7:11:3:191:101

ISP: Virgin internet
Region: London UK
Server: TC

First time I’ve had this issue. Who’s choking the ’net this time?

Hi, I have the same problem each 3-5 minutes. Client lost connection to server. Please fix it.
Region: Czech republic
Server: Aurora Glade

ISP: NET Virtua
Region: Rio de Janeiro, Brazil
Server: DarkHaven

HotM and one fractal map doesnt load, which means I can’t log in my main character.

ISP: NET
Region: Sao Paulo, Brazil
Server: Sanctum of Rall

Cant log in into my account. I have 2 characthers traped at Lions Arch. The weird thing is that with the account of my brother, i could log into his characthers staioned in Lions Arch but not with my account…

ISP: Optimum Online
Region: New York, USA
Server: Kaineng

I reported this problem earlier today and Anet fixed it when I submitted a ticket. Now the problem came back again. The same issue of being disconnected and not able to login again

Update 1
I did the guesting trick of moving to another server as a guest then left the zone (Lion’s Arch to Gendarran Fields and back to Lion’s Arch. All is well for now. Hoping this problem does not come back.

Update 2
The problem came back 10 min later… zoning from FoTM to Lion’s Arch disconnected me and now I am not able to login. I used another toon to join the group I was currently in which was located in Divinity’s Reach. Ported to Lion’s Arch and was soon disconnected again. Now I have 2 toons that are not able to log into the game and both at Lion’s Arch

So far this has happened to me in Sparkfly Fen and Lion’s Arch.

Error code: 7:11:3:191:101

ISP: BT
Region: United Kingdom (but play on US region)
Server: Tarnished Coast

Can’t log into a character that logged off in Cursed Shore. Also can’t log in to a character that was left in Lions Arch. I can log into my 2 other characters (lvl 32 warrior and level 2 Ele left in Divinities Reach and HotM respectively. Interestingly enough, When i ported the Warrior into Lions Arch the load was successful. However after re-logging, I can no longer log into that char either. The load seems to hang when MapLoadState: STATE_AGENT_STREAM. Both MapLoadCompletion and ModelLoadCompletion hit 100% much faster than usual however the load will just hang until it times out. Something else to note is the information about number of unlocked waypoints/points of interest/vistas doesn’t show up in an unsuccessful load.

This issue has persisted through multiple restarts of both my PC, and the router. I have also performed a repair on the client and used the -prefreset argument on launch as well. I disabled firewall, antivirus and ran as admin as well, all with no success.

Thanks, hope this gets sorted out soon

ISP: comhem
Region: Sweden, Europe
Server: Tarnished Coast

Ported from Sparkfly Fen to Bloodtide Coast during guild missions over an hour and a half ago and have been disconnecting steadily since, same error, no restarting of the client or pc or guesting has helped any. Happened to at least 2 other guildies. Don’t really feel safe to try and log in on another toon to do dailies since two of mine are already unusable and crash the client for me. Help?

EDIT: Went on to do dailies anyway, and can now report 3 toons bugged, third one while loading into Kessex.

ISP: Telekom
Region: Slovenia, Europe
Server: Tarnished Coast

The bug appeared on 2 characters, when I ported to the fields of ruin. Name of the zone fits the consequence.

D/Cing while zoning to random places in both WvW and PVE maps. Only logging into another character and back can unstick the one I was using.

Also on Bell Aliant, Nova Scotia. Fibre Ops. I can run numerous other internet connections, but the game is completely screwy now.

My main are playable once again. Just as a side note, I had connection issues when I was in a party. Anyone had connection issues as a solo roamer ? Just curious.

Update 1
Haha I jinxed myself. Went to HoTM as a solo roamer was fine, zoned back into Lion’s Arch and I d/c again :p This is funny, but eventually will become frustrating.

ISP: Virgin Media, UK
Region: Europe
Server: Can’t log in to check!

Tracing route to 64.25.38.238 over a maximum of 30 hops

1 7 ms 8 ms 8 ms <REDACTED>
2 6 ms 7 ms 7 ms bagu-core-2b-xe-012-0.network.virginmedia.net [62.252.69.201]
3 13 ms 33 ms 11 ms leed-bb-1b-ae7-0.network.virginmedia.net [80.5.161.245]
4 20 ms 17 ms 12 ms leed-bb-2a-ae2-0.network.virginmedia.net [62.254.42.121]
5 13 ms 12 ms 11 ms leed-bb-1c-ae0-0.network.virginmedia.net [62.254.42.126]
6 18 ms 14 ms 16 ms 213.152.245.53
7 20 ms 18 ms 20 ms ae11.mpr1.lhr1.uk.above.net [64.125.27.49]
8 17 ms 17 ms 18 ms ldn-b5-link.telia.net [213.248.76.85]
9 16 ms 17 ms 16 ms ldn-bb2-link.telia.net [80.91.249.181]
10 143 ms 90 ms 90 ms ash-bb4-link.telia.net [80.91.251.207]
11 131 ms 127 ms 127 ms dls-bb1-link.telia.net [213.155.137.53]
12 132 ms 122 ms 122 ms ncsoft-ic-306347-dls-bb1.c.telia.net [213.248.102.146]
13 129 ms 130 ms 131 ms 64.25.32.26
14 126 ms 136 ms 129 ms 64.25.32.82
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

I dunno what “64.25.32.82” is, but have you guys tried giving it a kick?

[edit] Clarification: I’m having “Connection error(s) detected. Retrying…”
errors, whilst attempting to patch the client for the first time in a few months.
It managed most of the patching (with that message flashing up, then continuing) before getting stuck on what is apparently one final 5kb file which it just can’t connect to [/edit]

I keep getting this in queensdale, i can’t access any of my toons in queensdale, i get this then the client shuts down and i have to re-run it…so 2 of my toons, my necr oand thief keep doing this because i wp’d them both to queensdale, it’s been 5 hours nothing’s changed, i can play the other toons though

Light.7493:

I had a similar problem once. Here is how I resolved it.
Close GW2
press the windows key and search:
cmd
right click command prompt and select ‘run as administrator’
type:
netsh winsock reset catalog
Start GW2

This worked for me, suggesting a highlight of this!!!

ISP: Telia
Region: Sweden
Server: Henge Of Denravi

Tried entering Lions Arch from Hearts of the Mists.
Been playing sPvP for awhile and as soon as i was done and left it started causing issues.

Perhaps the servers running the Mega Servers needs a look over?

Edit: Also i can stil reach Heart of the Mists on a character placed there.

Also Dry Top works.

The Lions Arch i’m trying to reach lies on 64.25.33.57

(Hope this info helps.)

Have the same problem.
It happens more when i want to log in to my characters that are in divinity’s reach.

ISP: dodo
Region: Australia

Never been disconnected until a week ago, now it happens frequently. All other online games have no issues, just this one

Region: North America
ISP: Charter
Server: Borlis Pass

Traceroute to Dry Top (63.25.38.222):

Region: Europe
Isp:Karoo
Server: Tarnished Coast

I was playing fine last night, came on today to
find that error…

Region: South America / Brazil
ISP: NET
Server: Sanctum of Rall

Got stuck on loading screen whem i tried to switch to Fireheart Rise.

Me again

Europe, Jade Quarry NA

Can’t get into sparkfly fen in addition to the LA issue earlier

There goes teq

EDIT I can log into sparkflynow but my LA chars are still goofed

ISP: Net
Region: São Paulo, Brazil
Server: Northern Shiverpeaks

All my chars on Cursed Shore and Dry Top are stuck.

If you have toons that are stuck on a loading screen onto a particular map, one thing that I was advised by ANet is to guest to another world then log onto that toon. Worth a try. Best of luck.

I’ve had this error message today when trying to log in with any of my characters who are all in the Black Citadel. I sent a ticket and got a reply very quickly with a solution that has worked for me. The guesting on another world worked too as a temporary fix, but here is what was suggested to me. the first recommendation being the one that worked for me(Warning- using this method resets any UI and graphical settings to their default) Hope it helps. Thank you Anet for your quick response:)

“Hello,

Thank you for getting back to me on this issue. In the past, we have noted that a change to the command line has resolved this type of issue for some players.

We’d like you to try the following:

Please go to your Guild Wars 2 shortcut and right click it, then choose “Properties.”
In the line that says “Target,” add a space at the end of the target line and then add the following: –prefreset (with the dash)
Your target line then should look something like this:
“C:\Games\Guild Wars 2\Gw2.exe” –prefreset
Click “Apply” and then “OK.”

Once you have completed the steps above, try launching the game and logging into the character with which you’ve been having issues. If this resolves the issue, go back into your shortcut and remove the–prefreset string from the target line.

If this does not work, please try using the instructions below to prevent background applications from automatically starting with Windows as this can often causes issues like the one you reported. Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.
Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.
Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)
Next go to the “Startup” tab and click the “Disable All” button.
Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.
Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

Please let us know if you have any additional questions.

Regards,"

ISP: Net
Region: Osasco, São Paulo, Brazil
Server: Tarnished Coast

With me it happens just with my warrior. Thursday I was doin COE and got dcd 10 times in less than 10 minutes…I’ve gave up playing that day.
Today I had a lot of work to go from mt. maelstrom to fireheart rise with her…it took me like forever to go to another map and now again I’m trying to go to Eternal Battlegrounds to finish my exploration but I just can’t enter the battlegrounds…the code message appears.
I know you guys works all you can to make GW2 the best MMORPG we all have played but…How can we play having this kind of horrible problem?

Please, I know everyone here asked the same thing but, do something to solve this problem ASAP.

Guesting sort of worked for a minute.

ISP: Bell Aliant
region: Halifax, Nova Scotia
Server: Northern Shiverpeaks.

Edit: the -prefestitmish thing seems to have worked. –prefreset that was it.
Edit2: stopped working.

ISP: ComHem
Region: Sweden, Europe (Playing on NA server)
Server: Fort Aspenwood

My Elementalist Rell Nu is stuck in Cursed Shore. My alts can’t join Green Borderland but all the other WvW maps are okay. I’m afraid to go anywhere else! Last night I was having problems joining my friends in Ascalonian Catacombs with their party. I tried with several alts but it didnt work. Eventually i quit party and tried to open Exploration on my Guardian and it worked. But as of right now my Ele is stuck in limbo. LOL!

Guest on another server seems to unstuck your char.
Im having this problem today and when i guest i can move the char to another map.

Guesting to another world did not fix the issue for me. I’ve gotten stuck in spvp loading screen, WvW loading screen, and Fractal of the Mist loading screen. Now my character is stuck at the loading screen in Timerline Falls.

Yeah, see, my characters aren’t stuck… I can play for a minute or two, and then I lag out and get the 7:11:3:191:101 error. I can switch to another character, play for a minute or two, and get the error again.

It’s really annoying, because that first couple of minutes gets my hopes up. Then it disconnects again. And because the same thing is happening to my wife next to me, I get to hear about it, too.

ISP: NET Virtua
Região: Farroupilha, Rio Grande do Sul, Brasil
Servidor: Darkheaven

I’m having the same error in loading maps.
The error started this morning (about 6-7 hours ago), started with really long loading screens (over 4 minutes and not getting in).

Bump.

A friend of mine is experiencing the same problem and same error code as everyone else in the Divinitys Reach and Queensdale maps.

ISP: Bahnhof
Region: Sweden/Europe
Server: Sorrows Furnace

Experienced the problem for the last day.. Never experienced it before.

Edit; a tracert for ip; 64.25.38.238 results in a timeout at 64.25.32.82

ISP: NET
Region: Brasilia, Brazil
Server: Henge Of Denravi

Random, sometimes i cant even log into my character, and sometimes i can play for 20min – 1hr before the game lose the connection, always giving me the same report in any of the cases.

ISP: Bahnhof
Region: Sweden, Europe
Server: Fort Aspenwood (NA)

I cannot log in with any character.
Never experienced this problem before.

ISP: Optimum Onlone
Region: New York, USA
Server: Sanctum of Ral

My characters in Diessa Plateu and the Plains of Ashford are stuck, unable to log in. The Plains of Ashford loading screen pops up, than the error code 7-11-3-191-101 pops up and Im brought back to the launcher. This has been a recurring issue during gameplay, but this is the first time its been happening before I can even get into the game. It has been constant and relentless ever since the Build one or two days ago.
Currently re-installing, not sure if anyone else has sucessfully fixed this problem.

ISP: CHTD. Chungwa Telecom Corporation Ltd
Region: Tainan , Taiwan
Server: Sanctum of Rall

Using the software which your support team asked me to install. My result is here.
Something went wrong with your LEVEL 3 Server. I have no idea what’s wrong with my ISP.

ISP: Sprint
Region: Washington, USA
Server: Tarnished Coast

When this occurs for me, I cannot log in on any character. It’s not a character being ‘stuck’ for me.

Hi. I think this problem is server side, started august 2nd. It’s impossible to load some maps (instances), making a character unplayable, when you can play other characters normally.

I played +5 hours in WvW (august 2nd/3rd), constantly moving maps, no problem until I moved to PvE, now that same character can’t login on Queensdale, impossible to play with it.

ISP: Telia
Region: Sweden EU
Server: Gunnar’s Hold

Happens randomly, as far as I can see in any map i tried.

Hello

“Connection error(s) detected. Retrying…”

I have hope that they fix this soon.

Goodluck for admins.

It should be pretty clear to Anet by now that there’s a problem. Maybe they’ll get it sorted out when they back to work on monday.

Same here. Can’t load into Lornar’s Pass (Borlis Pass Server, playing from EU/Germany, T-Online) or rather need to try multiple times until it finally succeeds. Other zones work so far.

Maybe a problem with the new system to join people from different servers.
Lornar’s Pass is a fast way to get from LA to Fort Trinity/Orr, so it might be used as a travel hub by many.

Thank you!! ^^ it worked

ISP: Bell Aliant
Region: Nova Scotia, Canada
Server: Yaks Bend

Got onto one or two low level characters in 1-20 zones (what I consider lower pop zones). Anything in Orr or cities is a no go.

Looks like a consistent thread of people in Nova Scotia on Bell Aliant…Thank you bell for killing my rainy Sunday morning plans…

Seems like it starts to go bad once it gets in/near the server ips. /shrug

Tracing route to 64.25.33.55 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.1
2 9 ms 5 ms 7 ms 10.255.252.1
3 6 ms 6 ms 3 ms BE1-81.cr01.hlfx.ns.aliant.net [142.166.182.131]

4 19 ms 19 ms 19 ms HG-0-0-0-0.bx01.nycm.ny.aliant.net [207.231.227.
110]
5 19 ms 19 ms 19 ms nyk-b5-link.telia.net [62.115.45.101]
6 85 ms 17 ms 19 ms nyk-bb1-link.telia.net [213.155.131.136]
7 60 ms 63 ms 63 ms dls-bb1-link.telia.net [213.155.130.65]
8 63 ms 63 ms 63 ms ncsoft-ic-306347-dls-bb1.c.telia.net [213.248.10
2.146]
9 66 ms 62 ms 63 ms 64.25.32.26
10 62 ms 63 ms 64 ms 64.25.32.82
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

ISP: Virgin Media
Region: NA
Server: Borlis Pass

Getting the disconnect every time I try to log in with a character in Hoelbrak, all other characters fine so far.

ISP: VirginMedia
Region: UK, Europe (but play on US region)
Server: Jade Quarry

For the last couple of days I have been unable to access characters in Lions Arch. I get the 7:11:191:101 error when accessing any character already in LA, or when bringing any character from elsewhere to LA.

I get the LA load screen, and the background sound effects
the map completion progress text doesn’t come up, though, and after about a minute I disconnect

I’ve had no problems with characters outside of LA

ISP:BSNL
Region:India
Server:Devonas Rest

Stuck in loading screen when entering eternal battlegrounds

Someone is suffering from mini buffering watching any stream of twitch too? seems some problem with the route that’re causing a general problem.