Guild Wars 2

When I insert the cd, the startup screen pops up, and starts downloading. Once it reaches 10135 Kb it stops. The Kb/s slowly decreases until it hits 0. The screen then dissapears. A few moments later the same screen pops of with 0 kb downloaded and dissapears right away. Please help !

The message body was to long so I attached it to this post.

Surfer.4029:

The message body was to long so I attached it to this post.

Actually I did that test last night and at that time I was only getting 0 kb ( 0 kb/sec ). I didn’t realize I had McAfee on my computer and I deleted it, I use Avast instead, and after I deleted that it started downloading, but it only downloaded up to 10135 kb and then stopped. I don’t have access to the computer right now because it’s actually my friends computer, but I will check to see if he has AVG when he gets home. Thanks so much for your help.

Hello, I have exactly the same problem. After running the Gw2Setup.exe the downloading stops at the same kb downloaded, the speed goes down to 0 and then I get an error message saying there was some kind of crash.

I made my GameAdvisor test and here it is, hope it’s somehow useful to solve this problem.

I actually have the same issue!

(attaching file because it’s too large to post)

having the same problem

PLEASE HELP!!

I am having the same problem. Attached is my GameAdvisor report.

In short, here is what happens:

1) I insert the GW2 DVD
2) It runs GW2Setup from DVD or I run the downloaded version
3) It runs the loader/installer which will download 10.13 KB and lists at which speed
4) The loader/installer closes and reopens
5) It now shows 0KB/0KBs and closes after being open for a moment
6) Nothing else happens

We do not get an error of an sorts, no error log. I tried running as administrator. I disabled my Symantec AV services from running and placed myself in the DMZ. This computer was freshly installed this afternoon with Win7 x64. I have also tried using -diag and -repair as switches. the -diag switch told me all was well and the -repair switch simply resulted in the same issue. And I can ping both IP listed as ICMP.arenanetworks.com even though the Game Advisor text file says they are not reachable on port 80.

i have the same issues here, creature.9476 put it well with their #1-6.

Yeah still having the same problem, couldn’t even find AVG on my friends computer, so I installed AVG on his computer and then uninstalled it just to be sure, but still no luck with the Gw2Setup =P

I had that issue and changed the filename to GW2.exe. This, obviously would not work with the disc, so you could download the gw2setup.exe from here.

@ crylicus, i have downloaded the gw2setup.exe from this site, only to have the same result as the disc, but thank you for the help anyways

Changing the filename to GW2.exe (copied all the contents of both DVD’s to a folder on my Desktop) makes only one change: the second launch of the installer sits at 0KB/0KBs indefinitely now

I used the game downloader from the website and i got three files in my GW2 folder:
GW2.dat , GW2.exe and GW2.tmp.
Got the same problem as you guys but you can jury rig it by deleting the GW2.exe and renaming the GW2.tmp to GW2.exe. Works every time

Same problem here. it downloads 10135kb at initial launch then nothing happens even files are not created if i dont change the name of exe file lol.

i have exactly the same i created a post on the forums called wont run (didnt see this post)

Banadona: thank you for the suggestion, but our issue is that there isn’t even a GW2 folder that’s created yet. The installer quits before it actually installs anything!

Try downloading the beta installer:
http://cloudfront.guildwars2.com/client/Gw2.exe

Been having the same problem guys cant get the game to install really frustrating please let me know if anyone finds how to fix this ty.

As I see most of us didn’t get any kind of error message. I did so I will post it here for you, maybe it says something interesting, I dont understand anything that it says :P

Nivrim i got that swell before when i tried to uninstall the game it then closed it down and wouldn’t let me proceed so i couldn’t uninstall it

Tjynde: I can’t even run that executable, it just outright crashes for me. Thanks for the tip though, it did not hurt to try!

Nivrim: It seems that your error is different from what we have seen so far in this thread. However, the -allowinstall flag is a nice touch. It looks to me like your issue is that a certain file cannot be accessed. The reasons could be multiple: insufficient acces rights, insufficient free space, damaged or corrupted file. Try making sure you run the program as administrator.

Im not in the wrong thread. I download the GW2 set up from the web page, and when I run it it goes fine till 10135 kbs, then the speed goes to 0 and a window with crash error report appears to me. I checked the details and give them here.
- I have 268 GB free at C and 410 GB in D. So its not a problem of space.
- I ran it as administrator always.
- I turned off my firewall and antivirus, from Norton and the one that windows 7 has aswell.
- I download the set up again, from different explorers (tried chrome, firefox and internet explorer).
- I tried to move the setup to different folder to see if that has something to do.
- I have checked drivers for my graphics card and they are updated.

I made all that and I have still the same problem as all of us: setup download stops at 10135 kb. Just I get an error report and you dont.

Sorry for assuming you posted in a wrong thread.

Do you know how to make a new user on your computer? If you do, create a new user and log out as yourself and then log in as this new user. Try downloading the GW2Setup.exe from the website again and then try to run it. (It really doesn’t matter if you downlod it using Chrome, Internet Explorer or Firefox.)

My reason for asking is that you seem to get a permissions error. The fastest way to verify that is to create a new user (because the system will setup a new folder for that user with new permissions). If it does work in that new user, we have confirmed that is your problem. If it does not work in your new user, we have confirmed the issue is system wide and not user specific.

I put my Gw2.exe, Gw2.tmp, and Gw2.dat into C:\Programs (x86)\Guild Wars 2. Then I left Gw2.exe running with 0KB ( 0KB/sec ) all night because Gw2.dat was gaining size. From what I can tell the Gw2.dat file has stopped at 14.1 GB. I clicked Gw2.exe again and it started going up to like 425 KB I think (didn’t really pay attention) and then it stopped. Now its back at 0KB ( 0KB/sec ) and the Gw2.dat isn’t gaining size. Usually there would be a install button after all of the downloading, but there isn’t. Sooooo now I’m stuck with a full Gw2.dat file and no install button. (posting on 2 threads =P)

Im have the same problem but mine is a little different. i have been playing this game on this computer, and i played it for the last 3 to 4 days and i opened my computer up today clicked on the game and it is doing the same thing that you guys are talking about so i ran the test and here is what it says. I downloaded this game online from the web site.

Surfer: You seem to have gotten farther along than I did!

I have done some more testing, although a response from an official representative would be nice. There’s a lot of posts about this on the Googles so we are not the only ones with this issue.

I ran a Wireshark to see what happened network wise when the 0Kb/0Kbs popou appears and disappears but learnt nothing. In my GameAdvisor it states I cannot connect to icmp.arenanetworks.com so I tried to ping the two addresses listed and the ping succeeds. A telnet to port 80 on either address fails, but that can be attributed to security.

I mean, I’m ranting here. Grasping at straws. If at least we could get a “we are aware of this issue” kind of statement but we get NOTHING. That’s frustrating.

Mine stops at 10143kb.
1) We’ve tried a desktop and a laptop. Wireless and wired.
2) We’ve turned off all virus software.
3) Running as admin
4) Tried redownloading installer
5) See attached for Guild Wars Test Files

And lookie other people have this error too:
1. This one has pictures ( in spanish however ): http://www.guildwars2-spain.com/foro/Dudas-y-Preguntas/31770-un-problemilla-al-instalar-el-juego
2. http://www.facebook.com/GuildWars2/posts/10151100714164209
3. http://www.guildwars2guru.com/topic/58092-gw2-disc-download-stops-at-10143-kb/

@Brandi – Both your processor and graphics card are below the minimum requirements and I believe this is the main reason the installation just stops.

lol let me rerun the install on the laptop and post that. the desktop is our media server and only tested install to see if it was a laptop issue or no.

If you run Windows 7:

Go to C:\Users\YourUserName\AppData\Local\Temp and run GW2.exe as administrator. It will create or update a file in that folder called GW2.dat The installer will stay at 0KB/0KBs but the file named GW2.dat will start to grow in size.

Not sure what this does and if it will actually install/run but that’s my only advancement I have mae so far.

Thank you very much ashleysegovia for your help, I should be able to fix these issues now and enjoy your company’s game.

@Ashley: Thanks for the response. I find it a little strange the installer would quit without providing any reason why. Also, why prevent people from installing the game? I have a new videocard on order (My GeForce 315 literally died on me last week) and wanted to preinstall to play once I get the card. I did not want to have to sit at a 6 hour download AFTER installing the card.

Edit:

You know what, I’ll cave in. I canceled my order for a graphics card and will pick up a GT610 locally.With 512 Mb of RAM and support for Shader 5.0 that should at least meet the minimum requirements.

@ashley i just updated my driver for my graphics card and tried again with have AVG installed and the same thing just happened, i played the game before on the comp but after it crashed on me i had to turn my comp off and the trouble started after that

Thanks for your help Ashley. Could you walk me by that Msconfig? I have never done it

I have the same problem.. please help.

I will try to do so

ok ive run it again

nothing has changed

Same issue, tried the download file and the Hard copy bought. The game will not install and just goes away. Turned off MSE and defender. I ran the game advisor. You tell me. Thaks in advance!

I am having the same issue as everyone else. I couldnt think of anything else, ive tried all my friends have said im hoping someone can help me.

Osiris.7183:

I am having the same issue as everyone else. I couldnt think of anything else, ive tried all my friends have said im hoping someone can help me.

Unfortunately, I do not think your card meets the minimum requirements (like mine). You have an ATI Radeon XPRESS 200 Series which does not support Shader Model 3.0 or newer.

So if i went to best buy and bought a newer card that fits in my PCI slot with a 512 MB DDR2 card. Would this fix my problem with my incompatibility with Shader model 3.0?

Ashley, I tried what you told me step by step. After Restarting computer I turned off the anti-virus and Firewall and tried to download it again. Not running any other program at all. The problem is still there and the same 10135 kbs. I got a new error crash report and I run GameAdvisor as you requested.

And this is the GameAdvisor report