Guild Wars 2

The banner guild currently do not have much sense, I mean, everybody can use it and this is not an incentive for guilds or a reason to place them in places crowded with banner.
I think you can put a token fee of 5-10-15 copper for those not part of the guild and use them, the tax would directly into the guild bank. What do you think?

After this answer (i waited 11 days for it):

Hi ******,

I understand it can be devastating to lose a character that you have invested so much hard effort in. Unfortunately, we cannot perform character restorations at this time, but are working to make this service available as soon as possible.

Currently, we do not have a release date for this service. Please keep an eye on the forums (https://forum-en.gw2archive.eu/forum) for any updates on this matter.

Regards,
Guild Wars Support Team
http://support.guildwars2.com

Well, then I will not play anymore. This is ridiculous. You must repay the game and gems that I bought in 150 hours, otherwise I will have to proceed through the courts.
Waiting for an answer, best regards.

Then I want to know how do I get a refund, possibly soon: I want a refund of the game and of 70 euro gems that i bought.
Edited by moderator: Please, keep a respectful tone

8 Days and 10 hours, still waiting: 120908-003904

But, why u are in this section ? who are u ? six in this post to say what? you wrote only things that we all had already discussed here and elsewhere. The only answer that i and others expect, we want from Anet, not from the usual fanboy clowns who believe they work for Anet. Have a good game, at least u.

So we have not understood. Recommend you to read before commenting. My account is still active, I did not have never stolen! moreover, there is already a password much more complex than that suggested by Anet. The point here is that they do not read our report, and this is obvious, because they gave me an answer useless as yours, for that matter.
Must compensate the 150 hours of gameplay and 70 euro in gems spent on that character, that’s for sure.

This is ridiculous: after a week, the answer to my problem was this.

Hello Adventurer!!

You should now be able to log in using the following information:

Account Name: *********************
Password: **********

To update your Guild Wars 2 password to something new, currently it is not working for some players, however, try to login using your current information at https://account.guildwars2.com/ and follow the steps below:

1. Click on the “Edit Profile” link on the left hand side of the page.
2. Under “Change Password,” enter the current password, as well as a new password in the New Password and Confirm Password fields.
3. Click “Save Changes” to complete the password change.

Please be aware that the Support Team is unable to restore any missing characters or items.

Also, be sure to read the important information provided by the link below to help ensure the security of your account:

Title: Security FAQ
URL: https://guildwars.custhelp.com/app/answers/detail/a_id/993

If you have any other issues or questions, please let us know.

See you in Tyria!
Guild Wars 2 Support Team
http://support.guildwars2.com

(Obviously I covered with asterisks)
This is my answer:

The problem is not solved, I already had access to my account but my character lv 80 has been missing for almost a week! you do not read what we write? that answer is that? I do not need a new password, I need my character back!

I am convinced that this support sucks. I’m angry, really angry. You gotta be kidding us !

120 + hours, i still waiting (120908-003904)

Still waiting 120908-003904

Start all over again? when a character lv 80 disappear, i assure you that you no longer want to play.

Hahahaha, I am also in the same situation, I threw 150 hours of play, and unfortunately it is not a joke: be cursed the day i bought this game.

Obviously, the problem also exists in the game because if you want to exchange gems for gold … get very few gold. But this is also a problem of Anet, because the market ingame is really hurt. They should ban all gold sellers, of course, but should also fight this scourge with a more generous value in the exchange between gems and gold: if we think that a lv 80 can do 2-5 gold per day, and if you buy 4000 gems, through an exchange in BlackLionMarket they give something like 8 gold… 4000 gems are 40 or 50 euro, cannot remember, I seem to be too many for 8 gold! it’s logical that if they do, so they don’t fight the black market.

And this other…

On a noob character, keep getting similar email, and this time I decided to make screenshots.

PS: i want my main character backkkkkkkkk

Yes, but it will happen. I’m sure that will not solve this in a few weeks.

(98 hours)I am convinced that my practice will set a record: I am unlucky, this service sucks. In the meantime, I’m telling on each magazine online what happens here. It never happened something like that, even on the third category of products.

In the meantime, we should tell all journals about what’s going on. This is a scandal, I never tire of repeating this.

It happened to me 5 days ago, with a character lv80 and 70 euro of gems worn on that character. You can not imagine how angry, and apparently I do not have anything back

(8120908-003904 & 120911-006815) I still do not have answers about the same problem, and I would like it to be given priority to those who have exposed the problems for more than 72 hours. I wonder how do you manage sales of one million account in a few days and can not give answers to 11,000 players who have already paid and do not have the service. Sooner or later we will have to take lawyers to resolve the issues with you?

At least you can play, but I agree that for a “minor” problem as this is unfair that people have to wait 15 days to receive a response.

PS: meanwhile the 72 hours have passed and from the support section i haven’t received any response. Excellent !

This attitude makes me think they haven’t a precise answer, and that they are giving us the sugar day by day, little by little, with the vague answers, to make the days pass. I’m sure I’m not the only one thinking this now.

Skulsebud, it’s my situation, in fact I would like to come back 150 hours of my life. I have no idea what kind of compensation they could offer, the fact remains that I lost a character lv80 with all the boost bought through gems, equipment exotic and very high percentage of map completion. I don’t know whether to laugh or cry or simply cursing someone.

Cheiron, what I want to know is: if in a week or two will be possible to do a rollback, shall recover my character or is it lost forever?

Drintar, i do not know if you can move one character to a different server, as in the selection screen I have two noobs character and lacks only the principal. I had all my characters on a single server and I remember that this happened in full game session. I do not know what to say, I have no words, really. I’m just furious.

No, I had a character named Cowkill in Diablo 2.

PG to say playable character (“personaggio giocante”: in Italian language is its acronym), I’m sorry. The character who’s disappeared is a Norn Guardian into Whiteside Ridge server.

Indeed, but I want a clear answer from them. The minimum is to have a little ’sincerity on the part of this support and if so they should open a thread where they write to all those who have lost their characters that do not will recover back.

I have already contacted the support and we are now on the third day without a response. I just want to know if this is a mmorpg supported by a reliable database, if all those who, like me, have lost a pg can get it back, or actually this is Barbie and her magic hunicorn and I’ll have to settle for an email apology and a couple of Chupa Chups.

I will present € 10,000 to pay assistants for 1 month, but do something. At this point do you charge players a monthly fee, at least they could expect a decent service.

I was playing when it happened. Appeared to me a window saying that the connection with the client was stopped, and took me to the character selection page: missing only my pg lv 80 and the next day I received a notice, via the game, in which felt that he had been made ??to access a client other than the one registered to the account. Of course, E-mail and password have already been changed. I am 100% sure that is not my problem and I am equally sure that I will have to leave the game because I’ll never have back my 150 hours of play. I’m not a fool, and neither are the hundreds of unhappy people because of the ridiculous management by Anet.
Thanks for your answer, however.

Tell me now, since I’m about 55 hours that my lv 80 pg disappeared, with about 150 hours of gameplay, 74% completion world map, pieces of armor sets, gold and so on. If you are not able to return pg, speak up immediately and I will cancel my account because I’m not going to redo 150 hours of gameplay with the possibility that my pg disappear again.

As you can read in my post, it’s happened to me and the result is that I lost my main character lv 80: two days that no one gives me answers and probably someone has deleted my pg. I hope that does not happen to you, for the moment I am sending to hell Anet in my subconscious.

Are you still here? did not understand that we do not care about your answers? pleasure back into the nest.

If i become mad accept this, for the moment I only care not to lose time playing with such a system.

There is freedom of speech and being a paying want answers from them, not from you.

Too much hype before the game: you have launched challenges that could not win and you have said that this game would revolutionize the genre, but you forgot that the management of mass is important and the result is a mass of people unhappy. All newly released games have problems but these problems are noobs. Safety is important, we are in 2012, everyone is looking for security because everyone is able to invade our privacy. From a game on sale with item shop is expected especially serious about online shopping, not to mention the mysterious disappearances of characters. This is a scandal real. It never happened something like this in my entire life.

I think I’ll go play WoW, since it is the only reliable game

OMG ! Donald Duck would be more reliable than Anet !

The password has already been changed, and in any case the authentication what the kitten is it? i’m outraged by this system

Same thing to you? a character has disappeared from the main page of the characters? this is crazy !

Now I demand answers,kittenit! a character has disappeared, and now this? that security systems do you have? also the Beagle Boys may enter in your lines?

… this happened:

Work for ArenaNet? you get paid to write this nonsense? you know that there are people who spent the little money that has to buy the game? you know that there are people who did not work and if someone steals $ 200 from prepaid card can not make ends meet with the rent? instead of being hypocrites and children, put yourself in the shoes of those who have unfavorable situations and try to understand that the problem is not only not being able to play for two days, but the fact that there are holes that result in the loss of time and money for many people. Stop making supermoralists.

About five days ago I bought the material at auction, but due to a bug had left a multiple purchase for the same purpose and I lost about 2 gold. I have not got neither the material nor the gold, yesterday I lost my lv 80 pg, 24 hours had passed and no one gave me an answer but I have to admit that the incident before it happened I had arrived a package of lumber bought five days ago. I can be satisfied?

I know it well but influenced my gaming session. You’re not talking to a baby that crying for any bullkitten. Thanks anyway for the answer. Waiting for a response from Arena which I hope can solve everything quickly and in the right way.

I think that’s the ticket, but in 5 days I have opened 3 due to bugs in the game but only one email I received, I hope it is the one that refers to the ticket on my character disappeared: [Incident :120908-003904]

Do not be hypocrites, the real problem is that from what I read around would not be able to restore a character: thus, it is useless to play a game that has these holes so there is the possibility that the hours of play are lost together the money spent on gems!

Only pg lv 80 has been canceled? and if so? then ArenaNet must refund the game and all the gems that I bought, because in this case I will not play again and will tell everyone I know not to buy Guild Wars 2 because there is the possibility that people lose their characters after weeks of play! This is an outrage! and if they are not able to regenerate the characters then this is the most shameful thing ever seen in a mmorpg.

No answer ? A GM or someone else on the upper floors can answer ? What are you doing, ArenaNet ?

Today, after lunch, I was playing and it appeared an error “lost connection” (as they did in the market three days ago). The game is restarted, taking me to the character creation screen and my main character lv 80 is missing! you can see the medals and game progress but my character isn’t here. No one has seen fit to give me an answer and now have gone about 7 hours. I’m really tired of all the problems we have in this game, but this is a very serious thing: incredible !