“Do not debate Customer Support decisions or actions. Threads or posts designed to announce, appeal, or contest your own or another player’s suspension or account termination—be it forum or game account—will be removed without notice.”
If he got a final decision then that is it, sorry.
This is almost the exact same message I received before… this is extremely annoying when your ticket are apparently not even read. I didn’t “accidently” delete anything. All of the characters on my account were deleted by someone else.
The forums is not the place to debate customer support replies/decisions. Your brother accessed your account and deleted your characters. I am sorry and that sucks. However “third party” access refers to unknown people who are not in your household. This would be like if a hacker got into your account and completely stripped it.
Support did not misinterpret your ticket. They do not restore accounts when you left your computer unattended and your brother got access to it. They will only restore when the account has been compromised by a non household member. Sorry.
Creating multiple tickets will not help you. It sounds like you just created your tickets so I would just suggest being patient and letting support get to you. They have a lot of players contact everyday, so it might take a while.
Also the forums can not help you if you are having issues purchasing, only support through the ticket system can.
It’s possible you have a dynamic IP and it changes. If you don’t I would create a ticket to let support know that your Network Remember button is not working.
If you purchase them directly from the bank slot window it will stop you when you get to the limit. However if you purchase them through the BLTC under the “Hot Items” section it will allow you to purchase more than your limit…. sigh for bugs.
Rytlock should be sent through the mail. The items are only sent to the first character on the account. If you don’t see him you should create a ticket and email support
IF they did get their database hacked, legally they would have to make it public information so that players could secure their accounts and credit cards. The password change is probably just because they know which passwords are susceptible to being hacked and they have blacklisted them. They want your account to be secure and are helping you.
Change the amount you are wanting to purchase and then proceed to the end. It will show you a lit confirm button. You can then go back and change the amount and should be able to purchase no problem!
