Guild Wars 2

Forsaken Fortune also bugged on Blackgate. Gerrvid is dead in the last room and cannot be rezzed – exit door lies open – boss remains “determined” even if all braziers are lit.

riexau.6379:

Post and thou shalt receive? I’m in!

Ha – So am I! …..for now….

Ackzabar.1693:

I’m having the same problem. I’ve been kicked off a couple of times today, and now I can’t login. The launcher is reporting the following error code: 42:0:9001:3928

That’s the error code I’m getting, too.

Unable to Log in too – Says it can’t access the log in server, as though a firewall were restricting it. I assure you – that is not the case.

My ticket has now been updated to “In Progress.” I have hope again.

120826-012235

I’m also confused, if you were online with your character the whole time, it would be impossible for someone else to log onto your account and steal gold.

Perhaps the issue just isn’t being made clear here, their response seems inline with what you are suggesting. What are you thinking happened to the 1 gold?

Also, on a side note, my husband noticed his funds depleting. He was questing, moving around the map, finishing off vistas, etc. He mentioned to me that he thought he might have holes in his character’s pockets because he seemed to be losing money at a fairly rapid pace. I sat and watched him play for a little bit and pointed out to him that, because of his level increase, the cost of using a waypoint had significantly increased. (because he justs clicks ok and doesn’t read the fine print) While he assumed it was still costing 56 copper to travel to Lions Arch, he didn’t realize it was actually costing him 1 silver 94 copper. It doesn’t take long for those sorts of transactions to add up. I’m not saying this is definitely the case for you – but worth mentioning to anyone reading.

120826-012235

My ticket is still open, but the good news is that I’ve heard from support now. They’re investigating the issue. Ticket status has changed to “In Progress”. Thank you Gaile, for bringing it to their attention.

GaileGray.9587:

Please see above, Jenn. I have merged the tickets and will do so with any others, just to keep things tidy. Again, I’m sorry for the length of time in responding.

Edit: Incidentally, perhaps you missed my response here? https://forum-en.gw2archive.eu/forum/support/account/Unresolved-Tickets-5-days-and-older-merged/page/11#post48106 It’s not the most complete answer, but we do care and are trying to get some dev time to address this.

Merge away – I, quite frankly, didn’t want so many posts in so many places, etc.. Like I said.. starting to feel like i may be guilty of spam…

Thank you again, Gaile. I can only imagine the frustration you must feel as well.

Still breathing – Jenn

GaileGray.9587:

JennD.9463:

I am not asking for resolution to the issue – just the simple acknowledgement that you’re aware of the issue and working on it.

We have tickets from 8/26 and 8/28 that we still have had zero response on. No email, no form letter, no forum acknowledgement – nothing.

120826-012235
120828-021102

I’ll be honest, Jenn. I was sure I was going to get into the tickets and see that you’d had responses to both (maybe “merging” message on the second) and while I knew you would not see a resolution, I felt you would have seen a response.

Instead, you’re right: Nothing. And that is very, very strange. I’m going to discuss this with the team now, for while I know we don’t quite yet have the answer to the “tome” questions, you should have received some kind of response.

Thank you for your restraint and the courtesy you’ve shown in this post and in your patience.

Thank you so much Gaile. I swear, I nearly teared up when I saw your response I am so happy to have someone acknowledge the issue. (And the fact that I haven’t become a flaming rage-face). I’ll take a deep breath now and await your reply.

120826-012235 Still open and unresolved.

I have now written this out, and asked for help so many times… I’m starting to feel like a spammer.

We have tickets from 8/26 and 8/28 that we still have had zero response on. No email, no form letter.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. About 4 days ago I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested regarding other issues in the forums.

Essentially, two players in our guild – one being myself, the leader of the guild – used their Tome of Influence from the upgraded prepurchase.. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. Though both player received the animation suggesting it worked, and the Tome was removed from our inventories. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, 15 days ago.

Two weeks without even a form letter regarding a real world money issue…. Please respond with something… I’ve been posting with this issue daily in the forums for about 5 days in any area that seems relevant.. game bugs, account issues, old/unresolved tickets, etc.. Still – no response… I am not even asking for resolution to the issue – just the simple acknowledgement that you’re aware of the issue and working on it.

I have checked my email. Over and over again. Guildwars2 is on my list of approved senders. I have checked my spam folder. No emails. I have checked my support account to see if the ticket was modified directly. No response of any kind from support in the communication history. I have monitored the guild’s influence for any changes which may suggest resolution to the problem without notification. No influence increase. I have posted on the forum in Game Bugs and Account Issues. No resolution. I have even asked for assistance on twitter and facebook. No response. I have submitted a bug report as well. I can not be any more proactive on my end.

I simply do not know what else to do to.

Ready to give up – Jenn

16 Days now… still waiting.

16 Days

120826-012235

16 Days.

120826-012235

16 Days and counting

We have tickets from 8/26 and 8/28 that we still have had zero response from support on. No email, no form letter, no “we’re working on it” acknowledgement, nothing.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. About 4 days ago I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested regarding other issues in the forums.

Essentially, two players in our guild – one being myself, the leader of the guild – used their Tome of Influence from the upgraded prepurchase.. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. Though both player received the animation suggesting it worked, and the Tome was removed from our inventories. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, now 16 days ago.

Over two weeks without even a form letter regarding a real world money issue….

Please respond with something… I’ve been posting with this issue daily in the forums for about 6 days in any area that seems relevant.. game bugs, account issues, old/unresolved tickets, etc.. I check my email daily. Guildwars2 is on my list of approved senders, but I still check my spam folder just in case. I check my support account daily, just in case they update the ticket directly. I check our guild influence throughout the day, every day, to see if the problem has been resolved.

However– the only response I’ve gotten, in the forum (thank you Gaile) – is that I should have already gotten a response…. Yes…. I agree.

Please.

Cheeseypop.3974:

JennD.9463:

Cheeseypop.3974:

-snip-

I know it won’t make you feel any better – but at least you got that.. . After 15 days I still have nothing.

Hope you get something soon, waiting is a “kitten”.

Thanks for the support! At least Gaile nodded to my issue – it’s the first acknowledgement I’ve gotten! Thanks Gaile!

Cheeseypop.3974:

I got a transference email.

Response Via Email (Carmen) 09/10/2012 04:10 PM
Hello,

Thank you for contacting NCsoft Support. I apologize for the delay in response time. Recently, we’ve experienced an increase in ticket submissions which has caused us to reply later than we’d like.

I am transferring your ticket to a Billing Support Representative to further assist you. Someone will be in contact with you as soon as possible.

Regards,

GM Carmen
NCsoft Account Admin Team

Hi-five for 2 more weeks?

I know it won’t make you feel any better – but at least you got that.. . After 15 days I still have nothing.

Cheeseypop.3974:

JennD.9463:

I have not received any email. I just checked again. I did check my spam folder as well, even though guildwars2 is on my approved senders list. Also, I checked the status on my support account and it shows as still open.

120826-012235

Check the ticket itself, mine still says “Updated”.

Yep – same here.

I have not received any email. I just checked again. I did check my spam folder as well, even though guildwars2 is on my approved senders list. Also, I checked the status on my support account and it shows as still open.

120826-012235

15 Days for me. Apparently keeping my account secure was a mistake.

120826-012235

Also – Yes, I check my email every day. Yes, I also check the spam folder, even though they are already on my ok’d list. I also check every area of the forums where I posted, as well as facebook and twitter, where I also posted.

Right. And just like I stated, I understand our issue should not take precedence over someone’s like yours, Bina. I also understand that it may yet be some time before we will see any resolution at all. I just want someone, anyone, to say, “Yes, we understand that you spent your hard earned dollars on something, you did not get it, and we are working on it.”

It doesn’t seem like that should take any time at all… And quite frankly, even more frustrating to us, is that we HAVE been patient, and mature, and reasonable. Yet I see others all over the forums who are not handling their issues in a respectful or reasonable manner and they get a nearly immediate response.

I’m just at my wit’s end.

Please – I’m begging.

I am not asking for resolution to the issue – just the simple acknowledgement that you’re aware of the issue and working on it.

We have tickets from 8/26 and 8/28 that we still have had zero response on. No email, no form letter, no forum acknowledgement – nothing.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. About 4 days ago I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested regarding other issues in the forums.

Essentially, two players in our guild – one being myself, the leader of the guild – used their Tome of Influence from the upgraded prepurchase.. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. Though both player received the animation suggesting it worked, and the Tome was removed from our inventories. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, 15 days ago.

Two weeks without even a form letter regarding a real world money issue…. Please respond with something… I’ve been posting with this issue daily in the forums for about 5 days in any area that seems relevant.. game bugs, account issues, old/unresolved tickets, etc.. Still – no response… I am not even asking for resolution to the issue – just the simple acknowledgement that you’re aware of the issue and working on it.

We’re big fans, but the silence is deafening…

Please.

We have tickets from 8/26 and 8/28 that we still have had zero response on. No email, no form letter, no forum acknowledgement – nothing.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. About 4 days ago I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested regarding other issues in the forums.

Essentially, two players in our guild – one being myself, the leader of the guild – used their Tome of Influence from the upgraded prepurchase.. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. Though both player received the animation suggesting it worked, and the Tome was removed from our inventories. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, 15 days ago.

Two weeks without even a form letter regarding a real world money issue…. Please respond with something… I’ve been posting with this issue daily in the forums for about 5 days in any area that seems relevant.. game bugs, account issues, old/unresolved tickets, etc.. Still – no response… I am not even asking for resolution to the issue – just the simple acknowledgement that you’re aware of the issue and working on it.

We’re big fans, but the silence is deafening…

Please.

We have a ticket from 8/26 and 8/28 that we still have had zero response on.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. Today I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested in the forums.

Essentially, two players – one being myself – used their Tome of Influence from the upgraded prepurchase for our guild. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, two weeks ago.

Two weeks without even a form letter regarding a real world money issue…. Please respond with something… I’ve been posting with this issue, since the forums went live, in any area that seems relevant.. game bugs, account issues, old/unresolved tickets, etc.. Still – no reply… We’re big fans, but the silence is deafening…

Please.

We have a ticket from 8/26 and 8/28 that we still have had zero response on.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. Today I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested in the forums.

Essentially, two players – one being myself – used their Tome of Influence from the upgraded prepurchase for our guild. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, two weeks ago.

Two weeks without even a form letter regarding a real world money issue…. Please respond with something… I’ve been posting with this issue, since the forums went live, in any area that seems relevant.. game bugs, account issues, old/unresolved tickets, etc.. Still – no reply… We’re big fans, but the silence is deafening…

Please.

We have a ticket from 8/26 and 8/28 that we still have had zero response on.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. Today I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested in the forums.

Essentially, two players – one being myself – used their Tome of Influence from the upgraded prepurchase for our guild. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, two weeks ago.

Two weeks without even a form letter regarding a real world money loss…. Please respond with something… I’ve been posting with this issue daily, since the forums went live, in any area that seems relevant.. game bugs, account issues, old/unresolved tickets, etc.. Still – no reply… We’re big fans, but the silence is deafening…

Please.

We have a ticket from 8/26 and 8/28 that we still have had zero response on.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. Today I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested in the forums.

Essentially, two players – one being myself – used their Tome of Influence from the upgraded prepurchase for our guild. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, two weeks ago.

Two weeks without even a form letter regarding a real world money issue…. Please respond with something… I’ve been posting with this issue, since the forums went live, in any area that seems relevant.. game bugs, account issues, old/unresolved tickets, etc.. Still – no reply… We’re big fans, but the silence is deafening…

Please.

We have a ticket from 8/26 and 8/28 that we still have had zero response on.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. Today I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested in the forums.

Essentially, two players – one being myself – used their Tome of Influence from the upgraded prepurchase for our guild. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, two weeks ago.

Two weeks without even a form letter regarding a real world money issue…. Please respond with something… We’re big fans, but the silence is deafening…

Thank you. Keep your chins up.

EDIT: To be clear. I may be frustrated, but I am certainly not irate. I understand that our issue is minor to those who still have never even had access, and I have faith that in the due process of time, our issue will be addressed. But it would truly make me feel better to at least have our issue acknowledged. And keep up the good work Gaile. The vast majority of us understand your role, and appreciate your dedication (and your patience). Thank you.

Copied and paraphrased from my original support ticket : 120828-021102

Two players – one being myself – used their Tome of Influence from the upgraded prepurchase for our guild. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

For over a 12 hour period we earned no influence, even though we had several members on, all representing, and completing several objectives in both WvWvW and PvE.

Our Guild Workshop upgrade completed about 4 hours ago (as shown in our Upgrade history) however it is still locked in our build queue showing 00:00 left. Therefore it is preventing the progression of any other upgrade.

~ Again, I have summarized the ticket for the sake of brevity here. In the ticket itself are further details including player tags and screenshots.

Also, we are now having intermittent issues accessing the guild bank as well. It will give me the message reported earlier in this thread… That I need to join a guild. Confirmed that I’m representing and tried re-logging.

I understand you are experiencing a high volume of tickets, but any help, or really any response, would be appreciated as I have not had any communication at all regarding this ticket…which was submitted 8/28. Thank you. Keep your chins up.