Showing Posts For Momo.9230:

malchor leap's JP

in Players Helping Players

Posted by: Momo.9230

Momo.9230

"Attend the Party" achievement: Will that be on the 28th one time event?

in Halloween Event

Posted by: Momo.9230

Momo.9230

As above. Will the one time event on the 28th in a few hours unlock the “Attend the Party” achievement?

Any official word on this will be appreciated!

Mad King Clock Tower Needs to be tweaked!

in Halloween Event

Posted by: Momo.9230

Momo.9230

http://www.reddit.com/r/Guildwars2/comments/1256vc/mad_kings_clock_tower_jumping_puzzle_video_guide/

Very helpful tips provided. And watch the video as many times as you need to. Get a clear jist of the key tricky areas and the path you need to follow. It’s actually quite straightforward once you get past the halfway mark. Most of the tricky areas would have passed by then and so would have most other players (No more clutter!).

Completed it in under half an hour thanks to the guide and video.

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

THANK YOU ANET!!

Received the Box in a mail today. Quite bummed that its value has dropped since then but yeah; better than nothing!

Hi people, I would like to give away Dawn.

in Players Helping Players

Posted by: Momo.9230

Momo.9230

Fingers crossed!! Would be interesting to see the juxtaposition of Sunrise with my char’s look! xD

Attachments:

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

yeah, same reply. Should we update the ticket or let it go until they answer back?

Yup got a similar reply.

I guess just let it go until they issue an official update regarding this!

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

I love you ANet and I thank you guys for fixing this issue for us! <3
Just received an update to my ticket that I submitted today and with great news!

Thanks Jason for being such a big help and the rest of the ANet team!

*Hello Michael,

While I would like to offer a coin refund or provide your character with the updated "Box of Berserker’s Draconic Armor, at this time I do not have a method to make these types of changes to a character or account.

However, as a courtesy, I have included the following serial codes to use in game which will provide your account with 2,800 Gems (400 each). You can use these Gems to purchase items in the Gem store, or within the Currency Exchange. At the time of this reply, this would be slightly more than 7.5 gold when exchanged for coin. These can be applied in game using the “Redeem Code” option in the Gem Store.*

Once again, thanks!

Can anyone kindly shed some light on what Auxilium has posted?

Have yet to receive any kind of update as well; and the only one I got was the same automated response that seemed to think my problem lies with Guild issues.

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

Hey everyone,

Thank you for your patience and understanding in this matter. We understand your frustration over not getting the item you expected, and as such we’ll be teaming up with Customer Support to help rectify this issue for those of you who purchased one of the affected armor sets while they were bugged.

If you bought one of these and did not get the correct armor set, please open a ticket with Support (even if you did so previously). Thanks again!

Oh finally finally! Thank you from the bottom of our hearts!

About the "Box of ___ Draconic Armor" fiasco

in Guild Wars 2 Discussion

Posted by: Momo.9230

Momo.9230

I Just feel that this issue REALLY needs to be escalated considering the ridiculous replies of some ANet support staff.

Original thread here: https://forum-en.gw2archive.eu/forum/support/bugs/BUG-Box-of-Berserker-s-Draconic-Armor-Berserker-s-Gladiator-Armor-Sad-Charr/first

TL;DR version: The Box of Berserker’s Draconic Armor incorrectly gave a full set of GLADIATOR armor when opened. Many, many players lost a good amount of gold (anywhere from 7g – 17g reported) from buying these boxes on the trading post, from people who KNEW VERY WELL they were scamming buyers.

Now, the bug has since been fixed, and apparently they DO award the correct armor at present.

However, not only has ANet NOT done anything to penalize the people who SOLD these on the trading post (it’s about as blatantly exploiting the karma thing if you ask me), they seem to be too lazy to even try to figure out a workaround solution to compensate players affected by this horrendous bug.

I think all affected players understand that ANet “Does not currently have the tools” and “have no estimate of if or when such tools become available”, but these replies are extremely vague at best and also beg the question of why in the blue heck they DIDN’T anticipate such problems in the first place (and hence develop such a “tool”)

Now, I direct you to the most infuriating reply yet:

“Thank you for contacting the Guild Wars 2 Support Team. We would like to be able to offer refunds or exchanges for things such as this or even items purchased accidentally, but at this time we’re unable to make these kinds of adjustments to characters. For the foreseeable future, all in-game purchases such as those made with Karma, gold, or dungeon rewards are final, so take some time to think things over and use caution when buying from vendors. I’m sorry that there’s not more that we can do in this case. Please let us know if you have any other questions or concerns.
Regards,
[GM] Rand
Guild Wars Support Team

Emphasis on the sentence in bold.

So, they mean to tell us that EVERYTHING we buy in the game has the potential to be bugged, and so it is the user’s responsibility to look out for bugs like that and take FULL responsibility for ANet’s own bugs THAT END UP CHEATING YOU OF YOUR PURCHASES. (Even if you DID use caution; sorry if its bugged. Too bad. We would love to compensate you but we simply can’t.)

Any idea how ridiculous that sounds? The ONLY WAY for players to KNOW if the item was bugged is either 1): If players actually bought and then ‘opened’ the box of _ armor; or 2) The bug was even reported and searchable on the internet in the first place and it just so happened that a user “felt” the box was bugged and hence did such a specific search; or perhaps the user chanced upon such a post before making a purchase.

The problem with (2) is that players simply WILL NOT purposely search for “So-and-so item bug” because players are EXPECTING to get SAID ITEM from their purchases; especially when it’s clear as day that it is a “Box of DRACONIC armor” and not “Box of GLADIATOR armor”. There is no good reason to do so UNTIL players find out they did not get what they purchased in the first place! Sure; suspiciously low prices are one indicator, yet my previous statement still holds: It is clear as day that players should be getting a box of DRACONIC armor; NOT gladiator.

I implore any high-up ANet staff or dev… PLEASE do something about this to help players who have been affected. No tools? A workaround solution then. Such as draconic armors up on the gem store for purchase; and then credit gems to affected players so we can buy them for free. (And then of course we will destroy those Gladiator armors we got from the bugged boxes)

And for all you ignorant teenagers or stay at home adults asking us to just ‘farm’ back the gold, not everyone has the time like you to do that in a short amount of time. The 10 gold I spent on that took me 3 weeks + to get. Some of us can’t even play for more than 2 hours a day. I just want to log in with some nice end game gear and play the endgame; NOT FARM BACK GOLD. I don’t like being plagued constantly by the fact that I do NOT have end game gear and that I am effectively 10 gold behind in purchasing anything else end-game ish.

(edited by Momo.9230)

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

SMFH, I have to take some time to think a purchase over? how am I supposed to do it when I don’t get the kitten item listed?!

all this we don’t have the tools is also pure BS, they went in and removed items and gold made from players after the karma fiasco incident.

“Thank you for contacting the Guild Wars 2 Support Team. We would like to be able to offer refunds or exchanges for things such as this or even items purchased accidentally, but at this time we’re unable to make these kinds of adjustments to characters. For the foreseeable future, all in-game purchases such as those made with Karma, gold, or dungeon rewards are final, so take some time to think things over and use caution when buying from vendors. I’m sorry that there’s not more that we can do in this case. Please let us know if you have any other questions or concerns.

Regards,

[GM] Rand
Guild Wars Support Team
"

Now, let me get things straight. I understand that ANet apparently “does not have to tools” to return us our purchases, but aNyone else other than me feel that the bolded statement is COMPLETE, UTTER, INFURIATING bullkitten? I mean; can you even BELIEVE they are saying something SO RIDICULOUS?

I paraphrase: “Please use caution when buying anything in our game.”

Facepalm

An item was labelled INCORRECTLY by YOU. there was ABSOLUTELY NO reason to believe it would have given a completely DIFFERENT set of armor UNTIL you actually “OPENED” the box; ‘cheap’ prices aside. We have effectively been CONNED by this bug. To draw a parallel, it’s like buying a box labelled “Ipad” and getting a Toshiba Handibook instead.

The onus, in this case then, is NOT on us. IT IS ON YOU.

Infuriating, man. Absolutely infuriating.

(edited by Momo.9230)

Token number - Not getting 60 for every first path

in Fractals, Dungeons & Raids

Posted by: Momo.9230

Momo.9230

All I can say is extremely, extremely POOR communication from devs about the “new” dungeon reward system.

According to Robert’s post, assuming a dungeon has 3 explorable paths and a player has NOT run any of those for a particular day, that player SHOULD earn a total of 180 tokens by completing all 3 of those paths for the first time; irregardless of how fast that player cleared those paths.

Yet, this is clearly not happening for many players, and party members who stuck with each other clearing the different explorable paths TOGETHER end up getting different rewards.

Dungeon Rewards are Incorrect.

in Fractals, Dungeons & Raids

Posted by: Momo.9230

Momo.9230

Same problem here.

Did ASCALONIAN CATACOMBS run, 60 tokens.

Next, did TWILIGHT ARBOR Up-Up, 45 tokens

Next, did TWILIGHT ARBOR Forward-Up, 10 tokens.

unfortunately, I forgot to screenshot.

Haven’t done any dungeon runs prior to the patch.

But the kinds of rewards im getting just isn’t ‘scaling’ correctly right? I’m clearly not going to get 180 tokens by clearing the dungeons ‘one time’, the first time each day.

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

According to: https://forum-en.gw2archive.eu/forum/info/news/Update-Notes-September-15th-2012/first#post244270

• Box of Berserker’s Draconian Armor and Box of Rampager’s Draconian Armor now reward the proper items.

So… Any update as to what about all of us who did NOT receive the proper items before?

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

Finally a dev! Appreciate the response and awaiting your solution!

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

I simply don’t believe they can’t have a workaround fix for this; even if they do not currently have tools to issue refunds. I made a suggestion on a possible workaround; yet I don’t think any tech support personnel or devs are even willing to take a look at it.

As with regards to giving us a full set of Draconic armor vs Refunds, I am perfectly fine with both. Or if they have another idea I’m all for it. But at the end of the day I do expect ANet to compensate players in some way. This is after all their own gold-stealing bug being exploited by some unscrupulous kittens.

(edited by Momo.9230)

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

I think it is quite evident that the entire (or most) of the ANet team have taken a long holiday after their launch of the game.

More than 1 week since the last game update; leaving many, many bugs and exploits still going unfixed (including this).

[Weaponsmith]: Difference between "Destroyer" and "Pearl" exotic weapons?

in Crafting

Posted by: Momo.9230

Momo.9230

Great link! Thanks!

[Weaponsmith]: Difference between "Destroyer" and "Pearl" exotic weapons?

in Crafting

Posted by: Momo.9230

Momo.9230

Hi guys,

Pardon if this has been asked before but is there any difference other than aesthetics of the “Destroyer” and “Pearl” variants of craftable level 80 exotic weapons?

According to GW2DB: http://www.gw2db.com/recipes/weaponsmith?filter-search=&filter-recipe-type=3&filter-recipe-subtype=&filter-recipe-minimum-level=400&filter-recipe-maximum-level=400

I can’t seem to find any appreciable stat difference, and the “Destroyer” variants look to have the ‘plain’ aesthetics, yet they require 20 additional Destroyer Lodestones to make!

Am I missing something or no?

Thanks very much for any help!

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

I really don’t get it. Why are we being left hanging without ANY devs coming in to give an official report after 1 week since this issue got escalted? This is by no means a ‘small’ issue to us.

Looking forward to a "Make-Over" Option For Re-Customizing Your Character's Look

in Black Lion Trading Co

Posted by: Momo.9230

Momo.9230

+1. Kind of got misled about character heights and would like to make mine the tallest; possibly change some skin patterns too.

I’m sure ANet would love to make more money from gem purchases from such a service anyhow.

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

Well, good game for all of us affected:

[i]"Hello,

I’m certainly sorry to hear you lost gold due to this issue. If we could, we would have returned your gold to you immediately. However, we simply have no means by which we can reimburse any items or gold. There are no tools that would allow us to do so.

If I were holding the armor, I would sell it or use it. There is no estimated time as to when this can be fixed and no estimated time for when or if we will have the tools to fix issues like this. Please let us know if you have any questions."[/i]

I’m seeing from some posters that the ANet team can actually Mail items to players.. Is this true? Or is this possible only from the gem store?

(edited by Momo.9230)

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

Has anyone affected received any kind of update from devs / support other than the “we can’t do anything right now” reply? It’s been 4 days already and it feels like the entire team has taken a long holiday or something.

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

the weird thing is that why they have not done urgent maintenance yet ? lots of people are going to exploit this and further more people are going to get scammed..omg

Bad timing I guess? It’s the weekend so most of the staff are probably off duty.. And any definite decision will have to be discussed and made only next week.

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

For now, their official reply (as per tech support personnel) is ambiguous at best.

“This issue is being investigated and we hope to have a fix for this as soon as possible, however, we do not have an estimated time for when it will be implemented.

Please note that the support team is unable to restore items at this time."

So it definitely WILL be fixed; but they do not say exactly HOW. For one thing, I’m sure they will be ‘updating’ the in-game box to correctly reflect ‘Box of Berserker’s GLADIATOR armor’ with a yellow aura instead of orange, but as to all the players who got scammed into purchasing them from the Trading Post, we are going to be left hanging because “At this time,” there is nothing they can do for us to restore our items / gold.

This is why in my post: https://forum-en.gw2archive.eu/forum/support/bugs/Lost-a-massive-10g-for-misleading-item/34993 I suggested some sort of workaround solution if support staff are not able to restore items / issue refunds. I believe what I have suggested is well within their power to implement seeing as to how they so quickly and (accurately?) locked down on players who did the karma exploit and even got perps to “restore” their accounts by deleting their “ill gotten gains”.

(edited by Momo.9230)

[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

in Bugs: Game, Forum, Website

Posted by: Momo.9230

Momo.9230

2nd this.

Same thing happened to me. Finally reached level 80; Guild mates also told me it’s a good buy; a bit skeptical at first because individual Draconic armors cost ~ 3 gold +; but I thought there was some savings involved with getting a whole box of ‘em. I’m not really into Crafting; and so would have avoided this if I had actually done more “research”; but can you really blame me for such a complete and blatantly misleading item?

Well, I am almost completely broke after this, and I got a similar reply from ANet that they are not yet able to restore items and it almost makes me want to lodge some kind of report… this is after all THEIR BUG which has effectively EXPLOITED PLAYERS (and also has other players obviously exploiting the bug by scamming buyers on the trading post into buying them). However, seeing as to how it’s understandable that they do not yet have an official fix on this, I’ll give them the benefit of the doubt that they will compensate us once a fix is finalized for that.

But seriously; if ANet support currently cannot issue refunds / restorations to players individually, have some sort of workaround. Like put up a full set of ACTUAL Draconic Armors on the Gem Store, and let ONLY AFFECTED PLAYERS purchase them, once, for free. Or heck, instead of free, they could even require us to purchase those by “exchanging” the Gladiator armor equivalent that we got from the “Berserker’s Draconic armor box of scamming”; they kill 2 birds with 1 stone that way. We get the correct armor and we ‘destroy’ the other wrong set of armor we got. (If they could track down exploiters of the karma cultural armor thing, they can very well track down and verify players who got tricked into buying the “draconic” armor box as well). Not a ridiculously unreasonable / impossible workaround solution, yes?

I really hate the idea of running around completely broke with a set of “inferior” level 80 armor I paid lots for that I cannot use for pouring through the high level areas.

(edited by Momo.9230)