Guild Wars 2

I bought the digital deluxe edition, and I had no idea that it was given to only one character. I decided I didn’t like the name of my character, and deleted. No idea it’d take all the stuff with it. Can you please return my items? Thanks.

deltaconnected.4058:

FPS won’t be incredibly high, but with everything low it shouldn’t be single digits either. Still waiting on those 3dmark11 results as I didn’t see anything unusual in those screenshots.

3dmark 11 wasn’t compatible with my card since it’s not a Direct X 11 card, but I started the previous version of 3dmark downloading. So, we’ll see.

Kalec.6589:

I doubt a refund will happen.
What settings are you using and at what resolution? Running at lower res, will make your CPU be used more, than your GPU.
You will want to OC your CPU to help increase system performance if that is the case.
There could issues on your system, that is preventing proper usage. Your low FPS can also be part of a bigger issue. (Dont say I dont have issue with other games, as I hear that all the time.)
Can have issues trying to read the game info from your system, and relay them through your ISP. If your network is slow, that can also lead to lower fps.

Now GW2, can and will use upto 875mb of Vram. You could be using up all the vram, which can be a problem.

Well, I have set the settings as low as they will go to as high as they will. Strangely, it makes little difference, and others on this board have stated as much themselves. For whatever reason, I am receiving the same issue. If the game is that much of cpu hog that I’m running 1fps, that says something about the software in this game. But frankly, it’s not hogging the cpu. Most of the resources just aren’t used. For whatever reason, they remain ununtilized. As for my network connection, it’s not great, but it’s certainly sufficient. I have 4mb/s down.

I’ll continue to look through other drivers and tweak things, but I think it’s a matter for ANet to deal with.

Honestly, I don’t disagree with you about the refund. If they can’t manage a sticky on the fps issue, and can’t bring down customer service waiting times, I doubt I’ll receive any help. I’ll be stuck waiting weeks (months?), before anything is resolved.

tekwiz.8635:

have you, ever, consider changing thermal paste on your 260?
if never, might want to give it a shot.

It’s well within the normal temperature range for a gpu.

Well, it’d be nice if they had this in a sticky so those ‘thousands’ of customers could see precisely what is the issue and be kept updated on the matter. Do I think customer service representatives should keep in touch with those thousands of customers? Yes, I do. Frankly, at this point, I don’t want to wait any longer. I want a refund. I did not pay to wait for weeks, possibly months, before I could use the product. I expected funcationality when I bought it. They provided no disclaimer, I still see none.

I did not wait 5 years for the game, and I don’t plan on waiting that long for them to fix it.

And here is the HWinfo64 information.

deltaconnected.4058:

And I’d wager that in the majority of cases where a new Ivy/Kepler or Ivy/SI rig is having troubles it’s user error, and the other few is due to DOA hardware (dead or dying).

This “little benchmark”, combined with something like GPU-z to make sure your GPU is running in PCIE-x8 or x16 and HWiNFO64 can give you a lot of insight as to why you’re only getting 4-5fps.

Will be running the benchmark momentarily. As far as I know, GPU-Z and HWinfo64 offered nothing alarming.

deltaconnected, I don’t only meet the minimum system requirements, I exceed them by a great deal. As others have stated, it’s not merely an issue of system specifications, because some have had trouble with top of the line video cars and processors, and others have been able to run the game well with low to medium scale hardware. But I will run your little benchmark, not that it has any relevance whatsoever.

Kaminari.4018:

can anyone please help????

Good luck waiting four to five days for a support agent to get in touch with you.

After a thousand posts, don’t you think it’d be wise of them to state that they understand that this is an issue, that they’re working on it, and what precisely they might think is involved? Why must we wait a week before we get a response from customer service agents? I did not pay $80 to get zero support and zero functionality.

Darcwolf.6817:

so your pc isnt functioning properly and you want a refund, thats like having a broken car and wanting your gas money back, lol.

I think you might have difficulty with reading comprehension, Darcwolf. Let’s be clear, I have already stated that I have and do play other high-end games, and they do run fine. Whether we’re talking about Battlefield 3, Crysis 2, Age of Conan, World of Warcraft, Counter Strike Go, etc. My drivers are fully updated as I stated in previous posts, and I have followed every automated suggestion to the letter. Now, I am just not prepared to wait weeks and months on end for this company’s customer service department to get up to speed, or for the programmers to resolve issues with their code.

The issue is not the car. It’s really not even the gas. It’s the entire gas station.

Sephirox.4071:

MY specs are EVEN worst..and I can run on high 55-60 fps..check your system GW2 is not the problem. Check background tasks.

And there are many others with similar and better specifications who cannot run the game. They and I have updated drivers. We have followed every suggestion to the letter.

Don’t generalize based upon your case. There are too many variables in play.

I am more than capable of playing other high-end games fine. As I stated, the drivers are up to date, I have followed the automated suggestions, and to no avail. It is simply not acceptable that I’m only receiving 1 fps at the lowest settings. That is utterly ridiculous.

I’m at the point where I don’t have any desire to wait on a patch, or wait for weekly responses because their customer service department isn’t up to speed.

I’d rather have my refund and go on my way.

Masterpyro.4310:

Ask using the appropriate method: contact support. This is a public forum not for private matters. Also, games are NEVER EVER playable with just minimum requirements, and only a slight or even sometimes a big jump wont even change that. What are your system specs?

6gb DDR3
I7 2.6ghz
GTX 260

Now, I don’t expect the best performance in the world. But I do expect better than 1fps at the lowest settings. I have followed the automated suggestions to no avail. I’ve linked all my necessary information. Apparently, I’m to wait 4-5 days before I even receive an initial response.

Frankly, I have no desire to wait weeks on end as others have to deal with a product that simply does not function. I’d rather have my money and buy a product that actually does work.

The game is not playable. Your product does not function. I exceed the minimum requirements. I think a refund is in due order. Have a representative get in touch with me. Thanks.

Deadman UK, I don’t think that’s the case at all. I met and exceeded their system requirements. You stated yourself that they have not even acknowledged the problem. They have not spoken with me to address the problem. They made no disclaimer about the problem, nor have they updated their standard for system requirements.

The game is absolutely impossible to play in a reasonable manner. I am receiving 1 fps at this point. I paid $80. Please explain to me why you think this is acceptable. Why should I not be refunded for a service\product that I am simply not receiving?

Nvidia is not at fault. AMD is not at fault. Intel is not at fault. This company is at fault, and it’s THEIR obligation to release a game that is stable and running. If they could not do that, they should not have released it. At the VERY least, they should have provided a disclaimer stating that the game is extremely unstable, and that it’s likely you will not be able to run the game.

Having failed to do that, it’s their obligation to at least provide a refund to those who cannot reasonably use their product.

Not really feeling like waiting a week for a response. If a representative sees this, can you please contact me about a refund? I was sold a game that simply is not playable. I don’t want to take the time fixing it. I don’t want to wait on you to find a solution. I just want the money directed back to my account. Thanks.

Thanks for the reply, suzuka. I have opened a ticket, and was provided with an automated response, not exactly helpful. At any rate, I sent a second ticket, and I’m hoping for the best. Though, apparently, I’m to expect 4-5 days before an initial response. Superb.

Right. And it’d be fine if it’s just not playable with my hardware. However, I would have liked to have known that in advance. If I’m only going to be able to get a few frames making the game unplayable, I would have rather not even have spent the money. I spent $80 expecting around medium settings. If you take a look at the system requirements they offer, I far exceed them. Yet, I cannot even play with everything at its lowest, including resolution.

I wonder if there is a call center I can get in contact with. I’m not really interested in their automated responses that are not specific enough to my situation to be viable.

Processor: Intel I7 2.6 GHZ
Ram: 6GB DDR3
Video Card: EVGA GTX 260 768mb ram

Can you explain to me why I’m only getting 4-5 fps when I have fully updated drivers? If it cannot be resolved, I do expect to be refunded. I meet the minimum system requirements. There is no excuse for it not working.

I have followed the generic suggestions with absolutely no change in the performance of the game.

I need to speak with a representative about either getting the performance issue fixed today, or getting a full refund. Your company provided very specific system requirements. I exceed all of these specifications. At this point, you’re engaging in fraudulent behavior. I expect a refund.