Guild Wars 2

So my brother is having problem with tutorial, he dced soon after HoT launch during tutorial and cannot reenter, means he cant progress his main character story.
No npc no marker to go to.Tried to get him in with my alts, cant.
Tried quiting mission doesnt help either.
3 weeks passed 2 support guys reponded “we know about it”… patch after patch is coming now and there is no fix yet to come.If he had 1 char he would be stuck with just tutorial he cant finish, mission objective is greyed out.
He is afraid he will get ban for harrasing support with third support request since he is ignored.Can you man up and fix this shi….

^^ Same as person above cant get in on any of my 9 characters error code…

Cant log in the game constant network error on all 9 chars in diffrent locations.

Every phantasm/clone is naked and doing nothing in paid/free tournaments only no offical response from devs yet lol.

Played paid tournaments and won 2 with bugged mesmer this is amazing, yet all 5 paid tournaments I suffered loss of clones/phantasms all were naked, only way to do damage with mesmer is autoattack or shatter, naked clones all over place, seems like every other team on paid tournaments already switched mesmer to other classes.
Got this bugs on stream videos and can provide links.Tho I must say it is fun to watch naked sylvari standing and eyeballing downed opponents;P