Showing Posts For Serra.7013:

Lost everything in the last hour since login servers crashed

in Account & Technical Support

Posted by: Serra.7013

Serra.7013

They probably also have no way of knowing exactly which accounts were actually affected or how.. so they would have to take each players word for it if they did proceed to compensate somehow. Realistically if they did give out something as compensation it wouldn’t be the items people claim they lost, because they would have no way to verify those claims. Also doing such operation by hand would be impossible anyways.

They could do something like hand you a bunch of gems (just an example) probably, but that would not make you any happier I think, and even then if everyone just starts claiming they lost stuff then the compensation wouldn’t be much of one because people could just claim they lost things and claim their free gems anyways.

You’re not wrong about this… however, they were willing to take the word of banned exploiters that they wouldn’t do it again, and subsequently allowed them to play again.

So … essentially, they’ll take the word of cheaters, but not the word of those of us who don’t break the rules, but just got screwed by a crash. A crash that did not affect everyone equally.

IMO, roll it back for all across the board (Because I’m not even sure you can consider a loss that only affected certain people a ‘rollback’, because rollbacks are all-encompassing usually), or do something to compensate the people who came here and tried to explain what happened to them.

I’m not going to threaten to quit over it or anything like that, but I am really disappointed in their lack of any action whatsoever, and I admit I am feeling paranoid about being on the game at all now because I could lose a bunch more and get told “Oh well, crap happens”.

Lost everything in the last hour since login servers crashed

in Account & Technical Support

Posted by: Serra.7013

Serra.7013

Server: Tarnished Coast
Zone: Brisban Wildlands (And probably some of Caledon too)
Character: Darelle

Lost a lot of progression, a level, renown, items, money, and my temper.

(edited by Serra.7013)

Game Crash Loses Time

in Bugs: Game, Forum, Website

Posted by: Serra.7013

Serra.7013

Same thing happened to me. Lost a level, lots of items/money, and all my renown hearts. Was completely reset to the start of the zone.