Showing Posts For Xavion.6580:
xavion, your point is pointless. we are here just like everyone else in anticipation of the patch dropping, yet we aren’t pointing a gun at anet’s back demanding notes prior to launch. i’m not fanboi’ing anet in any way, but imagine if there was an angry crowd outside of your workplace demanding something you couldn’t 100% guarantee because of unforeseen complications? how would you feel? not great, i can imagine.
LOL you have no idea how close you just came to my own customers. In my job, information- constant information- is vital to success. Thanks for that.
my work sector covers customer service occasionally and when i have to deal with ornery people, it is not beneficial to have unconfirmed data to present to dissatisfied customers
Heh, try patching network devices in a major network without giving any advanced information to anyone as to what you are updating or why the network is down. One, I might get fired, and two, my customers will be none too happy. And if things don’t go as advertised? I sent out notifications to all detailing what changed and what didn’t and the plan of action for the hotfixes if any need to get done. Mandatory for my job.
but your job aint working for Anet. So its not comparable here. They work differently, face those facts and move on
This is fact, but that means it’s fact for all previous examples as well. 
The point is, in a customer service environment (especially these days) people want to be kept in the loop. Is that really so bad (or hard to compensate for?)
xavion, your point is pointless. we are here just like everyone else in anticipation of the patch dropping, yet we aren’t pointing a gun at anet’s back demanding notes prior to launch. i’m not fanboi’ing anet in any way, but imagine if there was an angry crowd outside of your workplace demanding something you couldn’t 100% guarantee because of unforeseen complications? how would you feel? not great, i can imagine.
LOL you have no idea how close you just came to my own customers. In my job, information- constant information- is vital to success. Thanks for that.
my work sector covers customer service occasionally and when i have to deal with ornery people, it is not beneficial to have unconfirmed data to present to dissatisfied customers
Heh, try patching network devices in a major network without giving any advanced information to anyone as to what you are updating or why the network is down. One, I might get fired, and two, my customers will be none too happy. And if things don’t go as advertised? I sent out notifications to all detailing what changed and what didn’t and the plan of action for the hotfixes if any need to get done. Mandatory for my job. 
xavion, your point is pointless. we are here just like everyone else in anticipation of the patch dropping, yet we aren’t pointing a gun at anet’s back demanding notes prior to launch. i’m not fanboi’ing anet in any way, but imagine if there was an angry crowd outside of your workplace demanding something you couldn’t 100% guarantee because of unforeseen complications? how would you feel? not great, i can imagine.
LOL you have no idea how close you just came to my own customers. In my job, information- constant information- is vital to success. Thanks for that.
For all of you who keep making “OMG you are pathetic, learn some patience, yadda yadda…” statements and the like, remember that you are on here too.
Besides, most of us are asking for some accountability in patch notes, etc. I don’t see anyone saying they will explode if they can’t login in the next five minutes…
How about you release patch notes with the stuff you are 100% sure about(balancing, already announced changes/additions) and release other stuff you are not sure about as a surprise content?
That’s exactly what we do—we can’t be 100% sure on ANYTHING until we actually release the update, so we pre-announce nothing.
It’s true then what I said earlier in the closed thread- they’ve become scared to promote stuff. Sigh.
Look ANET, just accept that in life humans are not always right , aren’t always perfect, and don’t always do the best job. Oh, and there’s that little thing called unforeseen issues. WE GET THAT- we go through it every day.
ANET, instead of attempting to never be wrong by never promising anything, have the stones to announce what you hope to accomplish, and update us on the progress after the fact. If it doesn’t go right….oh well you tried, and more importantly you honestly COMMUNICATED (say it with me now) with us. This would be a better business model than what you have now, trust me.
… Trust us and the mature among us won’t lash out at you. The others will follow suit eventually.
Very well said.
It is currently 7am PST on the 28th which means the patch will launch sometime in the next 17 hours.
I will post periodic updates for people that do not understand time zones
Listen, stop being conceited.
It’s not about people not understanding timezones, it’s about announcing to a global (please understand this includes places outside of the USA) audience than an update will happen on the 28th when it in fact won’t.
The problem is that people need to understand that Anet’s times are based on PST which is the server’s time. But people assume that the time they say is according to the time zone they live. So the moment it hits 12 am on the 28th wherever they live they expect the patch out at that moment.
Meaning that for the patch to hit exactly the instant it hits the 28th on the planet earth, Anet would have to be in their office working at 10am on sunday.
I understand that fine.
What I don’t understand is what’s so hard about typing “28th Jan USA, 29th everywhere else”
Rather than “28th of Jan”.
Understand?
Just knowing how timezones work would immediately tell you when to expect it. I don’t think there’s a need to put EXPECT IT ON THE 28th Western Hemisphere/29th Eastern Hemisphere when announcing the date.
Good grief, it’s argue with the moron brigade time again.
Look, it’s a global game. If they have a release advertised at 28th January with no qualifying arguments, then that kinda infers that it will be released at some point on the 28th of January for everyone that can read the announcement.
If it is not going to reach live status by the time the 28th ends outside of the US, they should tell people, because, once again, it’s a global game and not just for the USA. Global = places all around the world.
Understanding time zones doesn’t matter – if a company says “released on the 28th”, only has one site for the whole world, then that would mean it releases on the 28th, for the whole world.
I don’t even mind if they say “it might be the 29th for EU / AUS / ASIA”, at least they’re acknowledging the other 50/60% of their playerbase.
That last statement pretty much sums it up, but for those out there who are struggling in their attempts to “appear right”, I’ll break it down for you:
Time zone “A” and time zone “B” are on opposite sides of the planet.
Person in time zone “A” reads “patch on Jan 28th” on their native website.
Person in time zone “B” reads ""patch on Jan 28th" on their native website as well.NOW do you all see the issue some others have been well justified in pointing out?
Yes, I understand that Anet could have put 28th/29th.
But person in time zone “A” who lives in the same time zone will be like "Okay, so it’ll be out before 11:59 PM my time.
While the person in time zone “B” will be like “Okay, so it’ll be out before 3:59 AM for me tomorrow”
I’m sorry but knowing Time Zones do matter. It’s not hard at all to know how this works and shouldn’t be an excuse to complain because people are to ignorant to understand that Anet doesn’t revolve around their local time.
That’s a bit obtuse. I don’t see evidence of anyone here expecting Anet to “revolve around their local time”- in fact exactly the opposite. They are simply asking, “when?” It’s really not too much to ask when you have the same thing posted on all websites. Oh, I’m sorry, did we give up our rights to ask simple questions and question the decisions of Anet when we signed up for accounts? Forums are here for people to ask questions, let them live.
If you are so concenerned that all but exactly 1 possible 24 hour span will have 2 calandar dates associated with it, and you see an announcement that mentions only a single day, there are only 2 plausible conclusions – they’re locking themselves to GMT or they are using the clock right there in the office with them.
Now, lets rub that teeny, tiny bit of logic against previous experience.
Yeah.
That was hard.
Global means that dates should apply to everyone – if they don’t they should be corrected to reflect that.
It’s not easy for Americans to get that, I know.
The brilliant minds at ANet are currently working on a patch that will alter the Time/Space Continuum so that the same date happens for everyone around the world simultaneously.
This new technology will launch when it’s ready.
Again, please stop being conceited.
Either that or try reading the contents of people’s posts, if it’s within your ability.
Ok now you’re just getting upset. I am on your side about ANET posting the correct times, but Karizee was just poking a little harmless fun, and frankly I thought it was amusing.
I actually quoted the wrong post
doh! =P
Look, it’s a global game.
So. What?
No, really. So. What?
If they have a release advertised at 28th January with no qualifying arguments, then that kinda infers that it will be released at some point on the 28th of January for everyone that can read the announcement.
If you are so concenerned that all but exactly 1 possible 24 hour span will have 2 calandar dates associated with it, and you see an announcement that mentions only a single day, there are only 2 plausible conclusions – they’re locking themselves to GMT or they are using the clock right there in the office with them.
Now, lets rub that teeny, tiny bit of logic against previous experience.
Yeah.
That was hard.
Global means that dates should apply to everyone – if they don’t they should be corrected to reflect that.
It’s not easy for Americans to get that, I know.
HEY! I’m an American and I am on your side here, please don’t generalize.
(I didn’t say please don’t “stereotype” because I believe in stereotypes)
It is currently 7am PST on the 28th which means the patch will launch sometime in the next 17 hours.
I will post periodic updates for people that do not understand time zones
Listen, stop being conceited.
It’s not about people not understanding timezones, it’s about announcing to a global (please understand this includes places outside of the USA) audience than an update will happen on the 28th when it in fact won’t.
The problem is that people need to understand that Anet’s times are based on PST which is the server’s time. But people assume that the time they say is according to the time zone they live. So the moment it hits 12 am on the 28th wherever they live they expect the patch out at that moment.
Meaning that for the patch to hit exactly the instant it hits the 28th on the planet earth, Anet would have to be in their office working at 10am on sunday.
I understand that fine.
What I don’t understand is what’s so hard about typing “28th Jan USA, 29th everywhere else”
Rather than “28th of Jan”.
Understand?
Just knowing how timezones work would immediately tell you when to expect it. I don’t think there’s a need to put EXPECT IT ON THE 28th Western Hemisphere/29th Eastern Hemisphere when announcing the date.
Good grief, it’s argue with the moron brigade time again.
Look, it’s a global game. If they have a release advertised at 28th January with no qualifying arguments, then that kinda infers that it will be released at some point on the 28th of January for everyone that can read the announcement.
If it is not going to reach live status by the time the 28th ends outside of the US, they should tell people, because, once again, it’s a global game and not just for the USA. Global = places all around the world.
Understanding time zones doesn’t matter – if a company says “released on the 28th”, only has one site for the whole world, then that would mean it releases on the 28th, for the whole world.
I don’t even mind if they say “it might be the 29th for EU / AUS / ASIA”, at least they’re acknowledging the other 50/60% of their playerbase.
That last statement pretty much sums it up, but for those out there who are struggling in their attempts to “appear right”, I’ll break it down for you:
Time zone “A” and time zone “B” are on opposite sides of the planet.
Person in time zone “A” reads “patch on Jan 28th” on their native website.
Person in time zone “B” reads ""patch on Jan 28th" on their native website as well.
NOW do you all see the issue some others have been well justified in pointing out?
thay dont want us to all log in at the same time and crash everything, thats why thay dont give us a time
…Um, that’s STILL going to happen regardless when they just give a date and no time- possibly even more likely by doing it this way because people are avidly trying to get information. This is a silly way to do business. I love some aspects of ANET (great dev team, so-so live team, bleh PR team), but this is just pointless.
What this REALLY is, if people haven’t figured it out, is an excuse clause. Basically, they don’t want to have any griping about not delivering what was promised on time, so they just give a date. This opinion is easily backed up by the subtle back-stepping and vague update announcements void of great detail in the past months. They are simply becoming afraid to come even close to promising anything.
Actually, I’d go so far as to say, the lack of patch notes until well after the patch is released is the excuse clause. Meaning that they can literally count all the changes that they actually got compared to the ones they wanted to get
This is likely true as well.