Guild Wars 2

First run of CoF today, got 20. The other 3 got 60 and one guy got 15. I just want the 40 I missed out on.

In the past I got 60 on the first and 20 on the runs after.

Sangrivane.4360:

GaileGray.9587:

Guys, you’re right. I look through this thread and I feel bad — you’re not getting as much information and you should, and I apologize for that.

I’ve sent off an email to the team who is working night and day on various issues related to the BLTC and the Gem Store. I hope to be able to post more in the near future or perhaps one of their team members will post an update. But in the meantime, please accept our apologies for any difficulties you’re experiencing.

If you bought and did not get your gems, update your ticket (don’t make a new one, it slows the process) and we’ll watch for those. If you cannot purchase, we also need to look into those situations. We appreciate your interest in purchasing gems and believe me, we want to make it possible for you to do so!

Thanks, again, for your patience.

Gaile, what is the big difficulty here? Why do you “hope to be able to post more in the near future or perhaps one of their team members will post an update”? The system is clearly faulty. It is affecting THOUSANDS of people and costing ArenaNet THOUSANDS if not MILLIONS of dollars. It is completely unacceptable that ArenaNet has not even ACKNOWLEDGED this problem in the status updates. I’m at the point now where notwithstanding how much I enjoy the game that this whole affair has left such a bad taste in my mouth – that ArenaNet either is incompetent or just doesn’t care – that I going to simply return my copy of the game for a refund and write the game off.

This issue requires DECISIVE action on the part of ArenaNet in a big way. Is this what you and your team spent so much time on? Developing a game so that an absurd system pushes thousands of players away? Players that want to spend money? What am I missing here?

Explain to us why ArenaNet cannot acknowledge this problem in the status updates and why its taking so long to offer solutions. Because soon alot of us are just going to write GW2 and ArenaNet as a company off.

I couldn’t have said it better myself. They are treating us like we want sympathy on this issue instead of resolution. This is outrageous. “I feel really bad guys, We will ‘try’ and post more often.” Like what is this? Such a huge issue should have had INSTANT recognition and start of resolution, not a 2 week later apology and saying they’ll try. Dont TRY… DO! We don’t want apologies, we just want to buy your product hassle free.

Thank you

GaileGray.9587:

Guys, you’re right. I look through this thread and I feel bad — you’re not getting as much information and you should, and I apologize for that.

I’ve sent off an email to the team who is working night and day on various issues related to the BLTC and the Gem Store. I hope to be able to post more in the near future or perhaps one of their team members will post an update. But in the meantime, please accept our apologies for any difficulties you’re experiencing.

If you bought and did not get your gems, update your ticket (don’t make a new one, it slows the process) and we’ll watch for those. If you cannot purchase, we also need to look into those situations. We appreciate your interest in purchasing gems and believe me, we want to make it possible for you to do so!

Thanks, again, for your patience.

SOOOOOO glad to hear from an actual support staff member. After almost 2 weeks of experiencing this problem we get some recognition as a GROUP issue and not individual. Hope you can get it figured out soon!!!

Thanks so much!

Hey, EVERYONE on this post move your issue to

https://forum-en.gw2archive.eu/forum/support/account/Gem-Store-Questions-Issues-merged/page/6#post14335

:)

[Incident: 120903-002418] and 120901-005555 was also opened up on a different email.

Here’s a very unhelpful update. After responding with full details to this message;

Thank you for contacting NCsoft Account Support.
Could you please provide the following information so that we may review your billing issue and transaction attempts?
- If the payment was attempted by credit/debit card, please provide the last 4 digits of the credit/debit card used
ONLY
- Country where card was issued: (if you are using a credit/debit card)
- Card Type: (if you are using a credit/debit card)
- If the payment was attempted using PayPal®, the order ID or transaction ID from your PayPal® payment history
for the transaction
- Country where you are currently residing:
- Your billing zip code or postal code

I got another response from them saying;

Thank you for the update.

After reviewing your account, we see that your first few purchase attempts were declined by your financial institution. When this happens, we are not given a reason of the decline. Because of those refusals, all subsequent purchase attempts resulted in an immediate error due to our fraud prevention rules. We cleared that “too many failed attempts” lockout issue for you. You will need to contact your financial institution to resolve the issue with the initial declines. Once you have resolved the issue with your financial institution, try to make your purchase again. Please be sure to use ______________ as the e-mail address when purchasing. You should have no further issues.

Please keep in mind that too many failed attempts within a short time frame will always result in an immediate error.

Let us know if you continue to experience difficulties making the purchase.

So it seems that the issue definitely lies in their hands. As many of us know it is not OUR issue, people have been checking with their financial institutions and have NO issues what so ever. It seems they are still oblivious, yes… 9 days later, to this huge problem that is lowering their potential earnings greatly, and are seeing it as an account, or individual issue that can be resolved one on one.

[Incident: 120903-002418]

This is getting ridiculously frustrating! I just want to buy gems! Its always in the back of my mind while playing that i’m missing out on something and its dulling the experience greatly!

Seriously? 465 responses later and they haven’t addressed the problem as a whole. Maybe they will email some of us (including me, which they seem to have no idea of the bigger picture), but not one Admin, Moderator or Support staff have a response with the slightest attention to our problem.

All i want to do IS SPEND MY MONEY, this is getting frustrating and making the game lose its spark for me. Great game, LOVE it, it is flawed in this fact only, and since day one it has had this flaw unresolved, its starting to bother me.

120903-002418

Lady Lozza.9670:

Sangrivane.4360:

What is even more frustrating is you can see ArenaNet reps responding in the forums today to other issues but they are completely ignoring this issue which is affecting thousands of people!

To be honest I’d be more interested in knowing whether Anet can do anything about it or whether we are completely at the mercy of NCSoft Account & Risk Management who clearly couldn’t give two fluffy white bunnies of the issue that was flagged a month ago.

To your response, i am wondering the same thing. But it would also be great for a response of any sort even indicating if they can do anything about the problem, are working on the problem, or if we need to seek assistance elsewhere.

It would be amazing to get an update from one of the support staff please and thank you

120903-002418 Is my code. I have been trying to buy these gems for a week now with credit cards, pay pal accounts, gift cards, everything. They are all valid and are all working… no fund issues or credit card issues what so ever. You’re missing out on a lot of people money!

Just try and fix the issue, i’m looking forward to having the gems!