Guild Wars 2

Gaile, I would be happy to have the situation reviewed.

When I got home from work this evening, I had received another email response which was much more helpful, and allowed me to change the password “back” via the GW2 account system (which technically can’t ever be changed back to any password I’ve ever used, another frustrating problem) (and which also does not notify the user that it’s changing the password for both games).
So I have a password I can live with, a longer one that is easier for me to remember and type, and I’m content.

I did write back on the ticket explaining that I’m frustrated about the inability to change back to the password I really wanted, and got a response that implied that they may be able to help me with that, but I’m frankly ready to be done with it… I just want whoever’s in charge of the system to review the SYSTEM, not necessarily review my case. My login is in working condition, and I can settle with that.

However, the lack of confirmation/warning/notice/whatever when changing the password, at both ends, needs to be addressed.

Also, the weirdness of the incompatible password creation criteria.

FWIW, then, the Incident number is [121013-003080].

There were plenty of articles before the game came out, stating that you would get credit for doing support roles. What’s up with that?

It only gets better.

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Hello,

Thank you for the details of your account information.

Since the moment you linked the accounts for GW and GW2 both are attached to the same password, so now on it will be the same password it cannot be changed.

Best regards,

Guild Wars 2 Support Team
====

Are you kidding me? My response:

Yes, I figured that out. Presumably what you’re saying in that grammatically-unclear sentence is that I cannot unlink the two accounts; I hope you are NOT saying that my password cannot be changed in the future.

BECAUSE

What I want is to have a longer, more secure password that begins with a number, the old password that I was using for my Guild Wars 2 account. If I had simply been notified (or, from your perspective, “reminded”, since you assumed I knew how it worked) – if there had been a warning or reminder or “um, real quick let me bring your attention to the fact…” at ANY point in the process, I would have known how to log in to GW1 without changing my password, I would have had the password I wanted, and it would have been a longer, stronger, easier to remember, more secure password.

Unfortunately, the only method of password changing that you have given to me, specifically, changing the password within the NCSoft Master Account settings, does not allow me to use a 15-character password, nor can I choose a password beginning with a number. On the other hand, GW2 allows longer passwords and it DOES allow me to have a password beginning with a number.

Additionally

1. If someone had just said “hey, uh, you logged in to GW2 today using that password, it’s the same one” instead of directing me to the password change, I would still have the old password.
2. At no point was I notified that the password would be the same. It is not clear that the account LOGINS are linked. I realize that the accounts are linked as far as HOM and character naming and so on, but it was NOT CLEAR that the account logins and passwords were linked. Guild Wars 2 does not appear in the Master Account listing.
3. As I have said at least three times in this exchange, it would have been so nice to have a simple notification message, pop-up, email, change of the text from “Your Guild Wars password has been successfully changed.” to say “Your password for Guild Wars and Guild Wars 2 has been successfully changed.” — ANYTHING to bring this fact to the attention of the customer, who doesn’t spend their days helping people with account issues and may not have realized, or may not remember, that the accounts are linked and therefore might have a connection, or a customer who may realize they are linked but who may have other accounts with other companies that are linked but still retain their own logins and passwords and who therefore won’t automatically assume that THESE two accounts share a password.

Or how about a customer who noticed that the two password creation processes are not compatible – one of them allowing long passwords that begin with a number, and the other allowing passwords between 8-13 characters long, that cannot begin with a number – and assumed that they were TWO DIFFERENT databases since they had different allowable criteria….!

~~~~~~~~~~~~~~~~~~
I went on to request help changing my password back somewhere where I can use the GW2 criteria.

I am posting this here in the forums so that hopefully others will realize what’s going on, and maybe chime in.

Oh, lawdy. This is going to be a long one.

So, I haven’t played GW1 (yes, I know it technically has no 1 on it, but it’s confusing without it) since I started in GW2.

When I originally created my GW2 account, I used a password common among my other accounts. After the hacking kerfuffle, I changed it to a special, unique, max-length password only used for this game.

I tried to log in to GW1 today, and despite trying every password I could remember ever creating (except the GW2 one, of course), I couldn’t log in, so I had to submit a change request.

I received an email that said
======
Hello,

Thank you for providing that information!

I have reset the NCsoft master account password for the “ACCOUNT NAME REDACTED” account. An automatically generated email (containing the password) has been sent to your EMAIL REDACTED email address*. Please use the login details listed below to log into your Guild Wars account.

NCsoft master account (the website) Login Name: ACCOUNT NAME REDACTED
Guild Wars (for the game client) Login Name: EMAIL REDACTED
Guild Wars Character Name: CHARNAME REDACTED

NOTE: You will have to enter the character name in order to log into the game. Please enter that character name exactly as I’ve provided it above (with capitals and spacing).

Once you’ve successfully logged in with the above information, you can update your password to something you’d prefer. The articles below will explain about Guild Wars integration, and should also assist you with resetting the NCsoft master account and Guild Wars game account passwords.

Guild Wars Account Integration into NCsoft Account Management
LINK REDACTED

Changing an NCsoft Password
LINK REDACTED

Changing Guild Wars Password in NCsoft
LINK REDACTED

Thanks,
REDACTED
NCsoft Account Support
======

So, I go in, reset my NCsoft account password and then my GW1 password.

The NCsoft account page says

==== Game Account Account Type City of Heroes Freedom™ STILL REDACTED Free Guild Wars® STILL REDACTED Trial Guild Wars® STILL REDACTED Standard ====
Notice how it doesn’t say anything about ArenaNet nor about GW2 in there.

When I click account management for the standard account type, I have the option to change my password, upgrade account, or download pc client.

When I try to change my password, I am limited to 8-13 characters. Furthermore, my password has to begin with a letter, not a number.

I fuss around for a long time trying to come up with one I can remember. I log in and play GW1, yay. I log out and try to log into GW2 and…. my fabulous password for GW2 doesn’t work. Do I have capslock or numlock on? Try it again. Nope.

I begin to be suspicious. I try the new password I just created for GW1. Voila… it works.

I can’t even…. shaking my head sadly.

1. It never indicated that the two accounts/passwords were connected in any way, other than the fact that GW1 is the basis for GW2 and owned by the same company. I have “separate” forum accounts, master accounts, logins… at least, I thought I did.

I had no indication whatsoever that the change I had made to one game would affect the other.

2. My old GW2 password was 15 characters long. I recently read they expanded that to 100 characters. But despite using the same login info… I’m limited to 8-13 characters in GW1? I can’t even use the same system to restore the fancy long password I had; I have to pick a different 13-character one or get someone from GW2 to help me… and I can just GUARANTEE that they’re not going to add a little note “oh by the way, now that I’m changing this, I see you logged in via ncsoft master account, you do realize this will change your password in GW1 to whatever you’re picking now, right?”

This is mindboggling.

Honestly, the over-the-top “by the power of ME” cracks me up.

I also enjoy all the Asura insults.

I had trouble with DirectSong even getting me an MP3 properly (it didn’t show up in my account and took two months of emails with them to get it to work), so I wouldn’t hold out much hope for a physical item.

Also better than “by the power of ME” or “is it just me, or am I AMAZING?”

Yeah…. I’ve gotta add my two cents here. The NPCs in town are usually well done.

Most of the PCs are pretty good, although the godawful Norn woman has me THISCLOSE to rerolling that character. The worst part about it is that it doesn’t sound like her normal speaking voice; it sounds like she is trying to lower her voice to sound “tough”.

There are several NPCs who, I agree, could have benefitted from someone explaining the context of their lines. I noticed several things like the skritt “yes” mentioned above, where the actor clearly had something different in mind than the character should have been conveying.

The latest one I encountered was when my [spoiler=Sylvari meets] the guy who doesn’t remember the grove[/spoiler] (I forgot his name); his lines start out in a near-monotone bellow like he’s shouting orders through a bullhorn. They did improve the further I got into the quest, probably because once he had done a bunch of lines, obviously he would get a better idea what was going on.

On a side note, unrelated to acting per se, I love listening male Charr. It was very clever the way they added in the snarls in JUST the right way that I can honestly believe a cat-voice would snarl as they spoke it.

Although it’s cartoonish, I like the body shape of the males, so I have one of those.

I also created a female norn because I liked the way the norn females look in the armor due to their elongated shape (extra tall).

However, I am regretting it. I hate the norn female voice. It sounds immature – “I have to sound manly to be taken seriously/to be tough” – and the actress, frankly, stinks.

Sounds nice to me!

Wow!!

My favorites are:
-leaving on environment names
-transparency adjustment on map
-show/hide icons on world map (i’d love to see a “show only finished/unfinished items” option so I can see all hearts/vistas/etc that I have already completed or HAVEN’T done)
-portal tooltips on map
-all allies shown on mini map for wvw
ALL TRADING POST suggestions listed, particularly preview and filters
-voice pitch customization is soooooo cool
-I want more town clothes and be able to wear them constantly. all town clothes suggestions yes.
-see titles on mouseover
-separate button for looting
-rare crafting materials, and sub-crafting materials should have collectible slots in bank
-salvage kits and harvesting tools account-bound
-hide items that are soul-bound to another character

I could /sign this if it allowed me to transmute my town clothes graphics onto my armor. I want to wear town clothes all the time on my sylvari.

I totally agree – definitely stop the buyers from placing cheap orders like that… it would save a lot of returns on error messages for the sellers, too!

DEFINITELY. My favorite aspects of normal GW were pets and heroes.
I have a character here named Elder Flamingo, for crying out loud.
I love pet evolution.

Yay! any fun holiday things are always awesome.

My main is an ele, and so she has plenty of underwater skills. I was really aggravated to switch to guard and thief and be stuck with so few – on those guys, no F1, F2, F3, and I can’t even swap weapons to increase my number of skills.

The underwater areas are actually my favorite, but on non-ele characters the combat loses a lot of appeal. More skills would help.

I haven’t played Ranger much, but if the above is true, you’ve got my /sign on it. That would greatly annoy me.

Dolyaks are adorrrrrrable yes please!

I’m going to say A & B (more violets, less violence), but not so much C. Sometimes I stop and listen to entire conversations of C, because they’re cute. I’d be happy to have the idle chatter spaced out a bit longer, but I’m loving Sallemo’s suggestions.

There also isn’t preview for items purchased from karma vendors! The merchants have a preview option, but the karma vendors don’t. Pleasey please?

Just adding my +1 to this. Any of the above suggestions would be nice (town clothes while in town, manual clothes switching, etc). Also… more town clothing options would be nice, particularly formal clothing.

I have to agree on the named bosses, missing old outposts, track titles, additional emotes, and death penalty being a debuff.

Agreed. Additionally, it would be nice to be able to preview items from the TP.

I LOVE those ideas! I just wish I was creative enough to come up with some of my own. My husband suggested Rub Belly for the ranger pets :-D

I’ve been itching for more emotes in general, but these specific ones are great.

I think it makes sense, too. Although I understand they may want you to use the materials to actually CRAFT stuff, when the mats are shared between all your alts (and I have additional character slots, so…)… it gets crowded.

I agree with Kal! There are several of the hearts that I enjoy doing the non-combat portions, but I’ve already completed them on my characters – like straightening documents, laying out bunny food to make trolls less aggressive (LOL) and so on. Once you complete the heart, you can’t even click on or see the non-combat part of the heart.

I’d like to be able to do them for some minimal reward – even no monetary/xp/karma reward but perhaps toward a title (like the “kill helpless animals” title track… it could be the “just putzin’ around” title track).

BIG thumbs up to all these ideas (with the exception of the personal story and dungeons comments, which I am not high enough to comment upon, and the sound bug which I haven’t experienced).

TP:
I would like to search dyes by hue (blue family, red family, etc). Since they can be sorted this way in the color picker, the colors clearly have this data included in their database entries already, so hopefully this will be doable.

I haven’t figured out whether town clothes are ever available in a non-soulbound format (e.g., as loot that can be sold)… but if they are sellable, and available on the TP, I’d love to have a separate category to view those.

I haven’t figured out how to preview items being sold on the TP. If that functionality just doesn’t exist, could we add that?

General:
The confirmation for purchasing karma items would be really nice. I’ve doubled up on things more than once because I didn’t have my sound on and didn’t hear the “kaching” money noise.

Combat:
As far as target reticle skills go – currently there’s the option to force mouse click of the reticle, and an option that immediately triggers the skill at the location of the mouse. Could we get a third option that triggers the skill centered around the location of the current target (for primarily offensive skills) or centered around the player (for primarily defensive skills)?

A forum suggestion: when I choose the “add reply” button at the top of the screen, I am placed in a new page where I can’t see the post that I’m replying to. Simple solution might be to use the comment box at the bottom of the page, but I’m not sure why the “add reply” button doesn’t just scroll me down to thispage#commentbox