Guild Wars 2

So immediately after the Lost Shores event, ANet posted:

“We have a team looking into disconnection problems that prevented some people from receiving their event rewards.
We will implement a solution so that people who participated will get their rewards, but this takes work on our end, so it will not happen today.”

Has this happened yet? Cause I didn’t get mine. Did they notice people talking about it less so they just dropped it? I still want the same chance everyone else got to loot a precursor for sitting through that lagfest for 3 hours.

best way to do it is to have the karka chest magically appear infront of your character so you can rng your way to a precursor

or

give all of the people a precursor this christmas day. its a win win scenario. those who have gotten precursor will be happier, those who got dced will be happy and those who wasnt able to participate in the event will also be happy.

everybody happy. this christmas.

at least in real life, that how it goes. everybody happy.

All they need to do is copy the template of the consortium chest and load it with the same drop table as the event chest and mail it to everyone that didn’t already loot said chest. I’ll refrain from saying its “easy” but as an indie game developer, that sounds like something that should take a lot less time than has passed so far.

If the problem is that they don’t actually have a log of who has and hasn’t looted, the answer they’re looking for is to give it to everyone as opposed to not giving anyone anything. They are too stingy when it comes to giving players digital items that cost them nothing to give out.

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

Appreciate it!

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

Thank you~ It is appreciated

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

Thank You, better late than never.

What about the people who were doing the event on overflows when the new build was released? I know a lot of people couldn’t make it / couldn’t finish the event because they had to leave early, but managed to join an overflow later in the night. Will those players be rewarded as well?

What about the people who couldn’t attend the final event despite playing the rest of the weekend? or are you not going to reply to us again and let us continue to assume: ‘sorry, we hate your timezone and won’t compensate you for our inability to have foresight at how mad everyone would be because we handed out precursors to our timezone’?

As I have said before, I hope those who didn’t just DC, but crashed to DT in the closing moments of the Ancient Karka battle are not forgotten. I myself spent the time of close to 3 hours pushing back and forth with those buggers and then off to kill the ancient, but crashed before we killed it. Logged back in and it was over…

InfernoToad.2549:

What about the people who were doing the event on overflows when the new build was released? I know a lot of people couldn’t make it / couldn’t finish the event because they had to leave early, but managed to join an overflow later in the night. Will those players be rewarded as well?

Probably not because those people shouldn’t have been doing the event at that time. It was a bug it was still running in overflows that late. The original event was one-time started at noon (12pm) PST and ended around 3hrs later. If people missed that one due to life obligations, while it does suck, it’s not on A.Net to award them. Their only current obligation is to those that got disconnected during the original event while at the end of it when trying to loot the chest or during sections of it.

I honestly think the fairest solution is just to give everyone who had a registered account on that day a chest, including those who already finished the event and got one. This would benefit the people who were in the bad timezone, the people who actually had life commitments, the people who got disconnected, and still reward the people who actually finished the fight. The people who were too lazy to do the event get more than they deserve, but I don’t think people resent others having something unjustly as much as they resent not having the chance to get that thing themselves.

Admittedly, this is least fair on the people who spent a couple of hours fighting the thing and then DCed, but I’m sure that many people in the bad timezone would have much rather had the chance to fight it than what they actually got.

you make a good point – i don’t think i ‘deserve’ more whilst not being able to attend. what does frustrate me is that they handed out precursors … if they hadn’t done that, if it had been anything else, i wouldn’t care – i was ok with missing the event.

ideally i would like a chance at that chest just like everyone else had – i don’t want a handout. that’s simply not going to happen however, since it was a 1-off event.

BUT YOU GAVE OUT PRECURSORS, WTK?!

…keep calling it the ‘bad timezone’ ‘cause that’s really what it is, racism but not really? timeism hah.

Good luck with this. About eight patches (and over two months) ago, Arena Net replaced the AC and CM exotics with level 80 versions and posted the following in the patch notes:

Updated vendors in the Ascalonian Catacombs and Caudecus’s Manor to sell level 80 versions of their unique skins rather than level 60 and 70. Players who purchased the level 60 and 70 versions will soon be given the opportunity to upgrade those to level 80 without having to use transmutation stones.

If it takes them over two months to add a recipe to the Mystic Forge that simply spits out a level 80 version of the AC items when people put in the original level 60 one, I can only imagine how long it will take them to give people rewards for participating in an event they probably don’t even have any record of.

CrashTestAuto.9108:

I honestly think the fairest solution is just to give everyone who had a registered account on that day a chest, including those who already finished the event and got one. This would benefit the people who were in the bad timezone, the people who actually had life commitments, the people who got disconnected, and still reward the people who actually finished the fight. The people who were too lazy to do the event get more than they deserve, but I don’t think people resent others having something unjustly as much as they resent not having the chance to get that thing themselves.

Admittedly, this is least fair on the people who spent a couple of hours fighting the thing and then DCed, but I’m sure that many people in the bad timezone would have much rather had the chance to fight it than what they actually got.

I like this. I disconnected from the event, but was fortunate enough to find an overflow 3 hours later where it was still going on and I was able to get the chest. Would I get another chest? Do they have me recorded down as disconnecting, then doing it later? Does doing it later override my first disconnect? Do they even have this information?

Nothing will be done with this. You’ll get the same line next week that you got last week and this week.

Eventually it will be ignored completely since the Winter event will start shortly.

YEAH!!!!!!!!!!!!!!

Masterpyro.4310:

All they need to do is copy the template of the consortium chest and load it with the same drop table as the event chest and mail it to everyone that didn’t already loot said chest. I’ll refrain from saying its “easy” but as an indie game developer, that sounds like something that should take a lot less time than has passed so far.

If the problem is that they don’t actually have a log of who has and hasn’t looted, the answer they’re looking for is to give it to everyone as opposed to not giving anyone anything. They are too stingy when it comes to giving players digital items that cost them nothing to give out.

That is in fact a very good solution, but you really need to count all other peple that had been for 2 and a half hours killing crabs, just to see their client crash and disconnect due to servers fulll capacity.

I for one don’t care about the items, i just care about what they are going to do with this subject. Because if it poorly handled, it will be very questinable about participating in future ‘’one time only’’ events.

cumpz

Wait… people who didn’t even attend want a chest for doing nothing? Seriously?

I was in the event right up ’til the last boss (on an overflow server). We all got to the last couple of seconds before the boss triggered and then the the phase bugged out and prevented us from progressing forward. I wonder how we stand, whether we will get any items of any kind, I for one spent quite a few hours of my time playing the lost shores. Would be nice

Since you’re all but ready to roll out the solution, is it possible that you give us more details on it? Specifically, how you decided whom to compensate, and what that compensation is?

Edit: who → whom*.

Any solution to the problem of people who couldn’t reorganize their life around this event but still one the one time rewards because they paid just as much as everybody else to play this game?

Levetty.1279:

Any solution to the problem of people who couldn’t reorganize their life around this event but still one the one time rewards because they paid just as much as everybody else to play this game?

Under that rational I want all legendary weapons sent to me because I paid just as much for the game but don’t have the time to play 24/7 for them.

If you want the one-time rewards, then log in when they are available. If you’re unable to, then you don’t get them.

Hmm, like I’ve said before on the subject, I’ll consider it to be another “checks in the mail” People got e-mails from support saying the rewards would be given out Monday or Tuesday of last week, and more e-mails said this Monday or Tuesday.

I wonder if they’ve ever heard the story about the boy who cried wolf. I hope for Anet’s sake there’s no wolves in their vicinity because I doubt anybody would believe their cries anymore either.

Eirik.9145:

Hmm, like I’ve said before on the subject, I’ll consider it to be another “checks in the mail” People got e-mails from support saying the rewards would be given out Monday or Tuesday of last week, and more e-mails said this Monday or Tuesday.

I wonder if they’ve ever heard the story about the boy who cried wolf. I hope for Anet’s sake there’s no wolves in their vicinity because I doubt anybody would believe their cries anymore either.

I honestly don’t expect them to ever honor their word. They have lied in the past. It shouldn’t take 2.5 weeks to fix this. Even the Fractal DC issue is still around.

Good to know. I need a precursor to sell and get all those golds.

Lande.5782:

Levetty.1279:

Any solution to the problem of people who couldn’t reorganize their life around this event but still one the one time rewards because they paid just as much as everybody else to play this game?

Under that rational I want all legendary weapons sent to me because I paid just as much for the game but don’t have the time to play 24/7 for them.

If you want the one-time rewards, then log in when they are available. If you’re unable to, then you don’t get them.

Two different situations completely not relatable but thanks for responding.

Lande.5782:

Wait… people who didn’t even attend want a chest for doing nothing? Seriously?

If they had given out gold, i wouldn’t care.
If they had given out exotics, i wouldn’t care.
They gave out Precursors to heaps of people KNOWING that a decent-sized audience were unable to attend.

Also note that ‘doing nothing’ – what do you mean? playing the game for 3 hours was ‘difficult’? was it ‘hard’? i participated for the rest of the weekend … from the start all the way up to me going to bed, then finding out the next day the Ancient Karka finale had spewed precursors at all the people who were able to hang around long enough.

I want my CHANCE at that event @ that chest. If i have to play through a 3 hour event for that to happen, fine. I was on for the Lost Shores event – just not the dc’ing bugged finale where they decided to reward everyone but Oceanic people.

I think the fact the event ran for 12 hours (no matter if it was designed that way or not) gave an opportunity for pretty much everyone to do the event. Thing is, some people that could only get in in the last 2-3 hours could not finish the event because of the new build. I think those players should be awarded as much as any player who got disconnected during the “true” event. Was it intended to run for 12 hours or not? I don’t really care, people did in fact play for a few hours all for nothing and they should be compensated.

InfernoToad.2549:

I think the fact the event ran for 12 hours (no matter if it was designed that way or not) gave an opportunity for pretty much everyone to do the event. Thing is, some people that could only get in in the last 2-3 hours could not finish the event because of the new build. I think those players should be awarded as much as any player who got disconnected during the “true” event. Was it intended to run for 12 hours or not? I don’t really care, people did in fact play for a few hours all for nothing and they should be compensated.

Except it didn’t even last the entire 12 hours.

what if you saw the chest but at about 2 steps away the client crashed, and when you logged back the chest was gone do you think that counts? technically they did get the chest but couldn’t open it.

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

Thank for the quick response, “this” is where you can hold on to players; not by promising things but by giving us an answer and not leaving topics unanswered for weeks and/or just locking them instead of answering. Simple things like this or ‘This has been answered already at {http/gw2/topic284753456}’
This lets players know you are hearing them, that is really what we want most. An answer, good or bad, just as long as we know you are listening.

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

Don’t forget to include all the non-US players that got excluded from the final event because you chose to run it at an exclusive time slot.

The future relationship between myself and ANet hangs on how you handle this and the timing / format of future events. Meanwhile Planetside 2 knows how to treat Aussie gamers so I’ll be spending my time and money there. Here’s hoping for a decent resolution to this sad turn of events, GW2 has so much potential and it’s sad to see it become Maple Story 2.

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

Thank you for taking the time to notify the community about this Mark – it’s greatly appreciated by all

Looria.8019:

Mooge.2346:

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

Don’t forget to include all the non-US players that got excluded from the final event because you chose to run it at an exclusive time slot.

The future relationship between myself and ANet hangs on how you handle this and the timing / format of future events. Meanwhile Planetside 2 knows how to treat Aussie gamers so I’ll be spending my time and money there. Here’s hoping for a decent resolution to this sad turn of events, GW2 has so much potential and it’s sad to see it become Maple Story 2.

This solution will be for ppl who participated in the event and go disconnected. Its not for ppl who didnt attend the event at all. Yes, it was not the best time for Australian players but you did have the choice to attend it. Did you get blocked from the event? No. Was your account suspended for the event? No. It was just not during the best time but you could have attended it.

It was your choice that you didnt, whatever reason you had for it. School, work whatever.

I cant believe that you want reward for some event you didnt even attend. Just the thought makes me sick.

The thing is, how will they know who Dcd during the event and who didn´t when they can´t even check logs and give a refund when someone accidentally buy something that isn´t for their class? The only solution I can see them doing is give something to EVERYONE cause I really dont think they know exactly which accounts dcd during the event. That´s the hard truth.

Chrissle.8690:

The thing is, how will they know who Dcd during the event and who didn´t when they can´t even check logs and give a refund when someone accidentally buy something that isn´t for their class? The only solution I can see them doing is give something to EVERYONE cause I really dont think they know exactly which accounts dcd during the event. That´s the hard truth.

I am quite positive that the logs are very detailed and can show you who got DCed during the event. There is a different thing between logging out and being disconnected since logging out is done from the user and being disconnected is from the server/client.

I think it takes so long to actually give us our rewards because they need to go so into the detail to determine who is eligible to get the reward and who isnt.

I would laugh if the solution was to give everyone a karka bag of loot without the good drop rate of the chest. People hoping to get a precursor out of this are aiming a little too high.

Siphaed.9235:

Probably not because those people shouldn’t have been doing the event at that time. It was a bug it was still running in overflows that late.

My overflow was still doing the event at that time – because it bugged up with the boss stuck in a wall, and unkillable while it was there.

Players wailed on it for literally hours, preventing it moving out of the wall…

…despite the obvious futile nature of keeping it there (every time its health reached 75%, it would bounce back to full)

…and despite most of the players standing in a huge crowd just beyond the range of the boss, and shouting in every chat, in multiple languages, and even sending whispers to the OCD players, to stop attacking and let it out of the wall.

And of course even if those players were persuaded to stop attacking… new players would arrive (having already looted the chest 2 or 3 times in other instances, but still greedy for more)… start wailing on the boss anew, and ignoring chat/whispers.

Eventually, new build arrived, and everybody on that overflow went home with nothing – whether they were there from the start, or hopped in near the end.

Looria.8019:

Mooge.2346:

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

Don’t forget to include all the non-US players that got excluded from the final event because you chose to run it at an exclusive time slot.

The future relationship between myself and ANet hangs on how you handle this and the timing / format of future events. Meanwhile Planetside 2 knows how to treat Aussie gamers so I’ll be spending my time and money there. Here’s hoping for a decent resolution to this sad turn of events, GW2 has so much potential and it’s sad to see it become Maple Story 2.

This solution will be for ppl who participated in the event and go disconnected. Its not for ppl who didnt attend the event at all. Yes, it was not the best time for Australian players but you did have the choice to attend it. Did you get blocked from the event? No. Was your account suspended for the event? No. It was just not during the best time but you could have attended it.

It was your choice that you didnt, whatever reason you had for it. School, work whatever.

I cant believe that you want reward for some event you didnt even attend. Just the thought makes me sick.

I took part in every aspect of the event where I had an option to. The option to take part in the final stage was removed from me because ANet chose to run it once only at 7am on a Monday morning. I was at work and I live in the real world with real and important responsibilities. You are a joke if you think I am going to skip my job to play a game.

Here is a quote regarding the global nature of this MMO…

Matt Witter.6982:

Greetings everyone!

We’ve received lots of feedback regarding night capping. Many want to know how Arenanet views this. Our answer is that WvW was developed as a never ending continuous battle.

We feel that everyone should have the ability to contribute no matter what time of the day it is. How we’ve came to this conclusion is that no player’s time is more valuable than another. Everyone has different off peak hours for whatever reason. Players should not be punished or unable to experience and view the same content as everyone else because they play at a different time. They too are paying customers.
This is not saying that we are against any adjustment to scoring, or against developing another mechanic to improve the capping system. This is simply saying that we will not be changing WvW based on some players’ idea of off time hours.

Please use this thread as the main discussion for this topic.

So, based on this why should I accept that although I pay the same, if not more, money for this game I am excluded from content because I don’t live in North America?

While it is a shame to miss out on cool cut scenes it is going beyond the pail if you are telling me I must miss every major event and every epic reward because I am Australian.

All I am asking for is equal access to the game content. As a paying customer it is my right to ask for this. If the answer is no, then I will take my business elsewhere. Frankly if you feel it right to exclude your fellow gamers from content by time gating it then I am glad I make you sick.

I have not played since the event and neither has my husband or friends. I do miss playing but I will continue to make my small stand until this matter is resolved. I played for the 3 hour event and would like something to show for it. I know Anet is probably hoping this will simmer down and people will forget with time but I am not that type of person. I really do hope the solution goes live this week because I would hate to have to miss out on winter’s day because of a failure to “investigate” as promised.

Lande.5782:

Wait… people who didn’t even attend want a chest for doing nothing? Seriously?

Yep.

still waiting for news

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

So you have 38 hours left to ship the Lost shore compensation now ?

Anet Support said compensations will be shipped Early this week but its Thursday and tomorrow will be Friday which is END of the week for working people like me and than starts the WEEKEND where people don’t work.

Luna.9640:

Mark Katzbach.9084:

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

So you have 38 hours left to ship the Lost shore compensation now ?

Anet Support said compensations will be shipped Early this week but its Thursday and tomorrow will be Friday which is END of the week for working people like me and than starts the WEEKEND where people don’t work.

It was supposed to be early last week too, according to the reply to my support ticket.
On a side note, this whole thing is reminding me of an ex-employer who would say ’I’m paying you right now/in an hour/before close of business’ eventually stringing me along for 5 weeks before I could get my pay out of her.

Can we have an update here? Some kind of confirmation that we did not in fact hallucinate the idea that we were supposed to receive the goodies today?

Why I cant see anything in this thread? O.o

Lande.5782:

Wait… people who didn’t even attend want a chest for doing nothing? Seriously?

There were a ton of players who couldn’t even get in the zone during that event, I personally tried for over an hour and a half, it was log into Lion’s Arch move 3 steps in 20 seconds, try to port to lost shore, DC, rinse and repeat 10min later. I personally could care less about the chest thing in the end, I couldn’t even get there till 10min after the event ended, I was very annoyed for not being allowed to be part of it but I was not there so I am not expecting anything. I just know for future events to not even bother logging in for them.

The check’s in the mail…

You received something???

They have extremely detailed logs. They know exactly who participated and who didn’t get a chest. I don’t know why people are assuming they don’t have a clue and will have to send it out to everybody (maybe some wishful thinking there?) I would be very surprised if they just sent something to everybody regardless of whether they already got the chest or blew off the event entirely. I don’t see them discriminating against people who participated in the overflows either. What would be the point?

grizzlebizzle.9371:

They have extremely detailed logs. They know exactly who participated and who didn’t get a chest. I don’t know why people are assuming they don’t have a clue and will have to send it out to everybody (maybe some wishful thinking there?) I would be very surprised if they just sent something to everybody regardless of whether they already got the chest or blew off the event entirely. I don’t see them discriminating against people who participated in the overflows either. What would be the point?

By taking this long, i don’t this their logs are that extremely detailed…