Guild Wars 2

Hubby just called – got a person telling him to use the online support system. Hmmmm, been working so well……

Desova.5821:

Dark Revan.7634:

Desova.5821:

Dark Revan.7634:

Desova.5821:

LadyFreeze.8602:

For those who need a laugh after being wrongfully banned for whatever reason, here is a link that may help you laugh (although it is painful) at the situation.
http://www.manylaughs.com/2012/11/09/guild-wars-2-6-reasons-im-an-obvious-bot/

Actually somewhat comforting. Thanks for the link.

Wish I had someone to wait this out with…my boyfriend is still happily running around in-game. Guess he didn’t get caught by the banhammer because he’s more than 50 levels below me, wears generic-coloured armour, plays warrior class, didn’t do any of the Halloween events, and never uses the trading post. Sarcasm but not joking, unfortunately.

That’s irony if I ever saw it, is he called “tyujdkf” xD
I’m joking of course but it might be better for him to avoid Orr as he levels just in case….

Hahaha, actually, that’s the only part of his botter appearance that’s missing. He has one of those clearly fantasy usernames that he’s been using since he started WoW years back.

He’s been reading up on all of us angry people who have been permabanned for nothing, and has his mind pretty much made up that he’s avoiding Cursed Shore once he hits level 80. That’s going to be tough, seeing that a lot of the story quests are in there. What irony indeed.

Unfortunately it seems other areas aren’t safe either now….best stay in LA to be completely safe since bots don’t enter there :P

My goodness, imagine playing all of GW2 in Lion’s Arch. Dynamic Quest idea: run from Mystic Forge to the Asura Gates and back again. Over and over again! Not particularly dynamic, now is that.

This heavy sarcasm isn’t directed at you, it’s just that I’m terribly irritated with the fact that the only real action that I can take is to chainsmoke my last few cigarettes, sit like a useless lump and wait for a support email that may never arrive. Of course, perhaps it’s safer this way, because if there were a phone number to call, I would probably be yelling myself blue in the face at this moment to some poor customer support guy.

Yeah I was pretty angry not too long ago…then you guys came along and I had a bit of a laugh so thank you for that.
I would also like to speak to someone so if you actually find that number please share with all of us here ^^

Dark Revan.7634:

Quin.8327:

Dark Revan.7634:

Lord Freeze.3574:

Dark Revan.7634:

Lord Freeze.3574:

First I want to welcome all new Bots to the “NCSoft Botters Guild”.
Feel free to join the conversations.

Dark, if We ever get back In I think I am heading to your server, sounds like us bots can have more fun there.

One thing for sure at least the post are getting more lively and not so angry.

Haha for sure, I think it is getting more lively because this situation is so ridiculous we are going crazy xDD

Regarding your move to SoR, you are more than welcome to join VR if/when you do. I’m an officer there and should have no problem adding you and your wife to the guild, us “bots” have to unite!

Cool,

the first thing I am doing is creating an character Named “ncbtdy-1”

Hahaha, if you do I’m making an alt called “I are Bot” or simply “wefgsndmcfv” to keep it traditional.

Buy it a commander book and I will follow you around yelling follow the leader leader , follow the leader
dont frown
I sing that half the time I run after my husband cause he knows where the fun is .. sorry, fight I mean

Oh god….great idea!!!
You guys are giving me some great ideas! xD
Knowing my luck and this banning policy though I would be banned straight away after buying that book lol.

We risk that. My husband wants that book and i want him to have that so i can run after him and have more peeps run with us in WvW. There isnt always a commander around and it gets messy on the server when there aint.
We got the gold and i got most of it cause i worked hard for that while he upgraded the appropiate char and got it its gear
Hope handing him the gold dont get me banned again, if i ever get this account back
Surely they would need to see this is the same IP adress we come from .. always only this adress

I am in the same boat as you. I stepped away for about 15 minutes to grab a drink and snack and returned to a black screen. When relaunching the game I get the same error. I made a ticket but no response yet. Its 24 hours and counting. I don’t use bots or any other 3rd party program. These random bans makes no sense sometimes.

Ticket 121111-003008

horsicorn.8649:

MrPampa.8605:

LadyFreeze.8602:

This makes me appreciate WoW customer support – at least I can call and talk to some one after waiting on hold for 2 hours!

I really really really wanna call Anet support service or whatever customer service!!
But, they don’t have one.

NCSoft has a customer service line. I called them yesterday they were actually pretty helpful, no waiting time either.

Did they unban your account? Can you post the number?

My mom got the ban hammer eariler. Now, reading all of this… I’m terrified to log back on. lol

Customer support # is only for refunds!! But they gave the address for their legal department if anyone wants it.

Did anyone else get a refund onto their CC after getting “banned”??

I checked my online statements and I saw a CHARGE.NCSOFT.COM credit back to me for what looks like the game fee on Nov. 8 (I bought the game in September) which seems like the time my account was deactivated.

When (if?!?!) my account gets reactivated after all this stupidity, are they just going to charge my card again?

Saske.8426:

I decided to head to Frostgorge Sound to gather mats while we waited for the Jormag event when my screen when black and get the error code when i try to log back in, saying my account have been terminated due to botting (with no warning)

yeah i was banned there about 2 hours ago and in last two hours it looks like AN autoban proggy went mad and banned hundreds of players. I am curious how it will end. Thats biggest MMO failure I spot im my life. Very interesting. Especially AN claimed they do not use autobanning programs….

the 512-225-6359 is for refunds and billing only.
Just got off the phone with them, nice people. but she said that tech support does not have any number to call..

However I did get their legal office address if anyone is interested.

Legal Dept
6801 North Capital Dr
Building 1
Austin TX 78731

Lord Freeze.3574:

horsicorn.8649:

MrPampa.8605:

LadyFreeze.8602:

This makes me appreciate WoW customer support – at least I can call and talk to some one after waiting on hold for 2 hours!

I really really really wanna call Anet support service or whatever customer service!!
But, they don’t have one.

NCSoft has a customer service line. I called them yesterday they were actually pretty helpful, no waiting time either.

Please share that number,
I am really really sure they want to hear from us.

(512) 225-6359

But…they’ll tell you they only handle Billing and Fraud related things…I was one of the people banned cause Arenanet never picked up the money I transfered to them, so I used that to get in, but you can try your luck with botting bans I guess

Nice lady on the phone, But she kept saying there was nothing wrong and support was working on it. I advised her that it may be who of her to contact Public relation or someone form support to swing buy and at least let people know we exist and they are working on it.

I’ve already posted there but there hasn’t been an update from Gaile since. I just want to get an official statement on this issue.

Just had an e-mail from A-Net

Subject
Blocked/Suspended Account

Discussion Thread
Response Via Email (Jose) 11/12/2012 05:05 PM
Hello,

Thank you for the update.

I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.

Thank you for your support and if you have more questions about the game, you can write back to us or visit our official sites at http://www.guildwars2.com and http://www.ncsoft.com.

Have a great day,

Guild Wars 2 Support Team
http://support.guildwars2.com/
———————————————————————————————————————

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

Dark Revan.7634:

Just had an e-mail from A-Net

---

Subject
Blocked/Suspended Account

Discussion Thread
Response Via Email (Jose) 11/12/2012 05:05 PM
Hello,

Thank you for the update.

I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.

Thank you for your support and if you have more questions about the game, you can write back to us or visit our official sites at http://www.guildwars2.com and http://www.ncsoft.com.

Have a great day,

Guild Wars 2 Support Team
http://support.guildwars2.com/
———————————————————————————————————————

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

Grats on the escalation
Goodluck

Ok update on my Banning! Called NCSoft and got a response… Not the kind I like but better than anything else: They said: “ArenaNet does not have a customer support number but let me have your ticket number that way we can see what the status is”… Came back to tell me that my ticket was in queue to be resolved shortly and they will notify me by email of the outcome. At least someone will look at my ticket and let me know is all I have to go on for now, but all in all ArenaNet what a Badtaste. No pun intended… BTW: You can google ncsoft and get their number in the countries that they operate. On another note: google bad taste bear and pick any that apply to ArenaNet.

Anyone here have any success calling Arenanet/NCSoft regional numbers from outside of the USA? I’m an expat in France, playing on Vabbi, an EU-International home world, and to call Austin, Texas (judging by the area code) would cost an arm, a leg and a kidney.

It’s progress that we now have a number and an address, though, even if it’s just for “billing and fraud”. Might try calling it if I have no other choice in a week.

Dark Revan.7634:

Just had an e-mail from A-Net

---

Subject
Blocked/Suspended Account

Discussion Thread
Response Via Email (Jose) 11/12/2012 05:05 PM
Hello,

Thank you for the update.

I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.

Thank you for your support and if you have more questions about the game, you can write back to us or visit our official sites at http://www.guildwars2.com and http://www.ncsoft.com.

Have a great day,

Guild Wars 2 Support Team
http://support.guildwars2.com/
———————————————————————————————————————

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

I wish you luck – and if you do get it, I hope you have a ban-free game experience (from here on out)!

So, does anyone want to share that number for that legal office? could turn out interesting with it ey

Looks like I get to join this thread. My account was just terminated about ten minutes ago, in Kessex Hills like the majority of you, Blackgate server. Seems like ANet is in over its head with this issue.

I dont know what to say ; I really… really not happy,that’s it.

Look at my post earlier
they would not give me there number just their address

Now the subject changed from hacked to access lost in the support site and i got below question

Hello,

Please read this entire message as it will speed up the process to resolve this account compromise issue. Obtaining this information will allow us to resolve this issue more efficiently. Please reply with the following information:

1. If your Guild Wars 2 account name has been changed, provide the account name (your secure email address) you want it changed back to.
2. What is your complete Guild Wars 2 Display Name [Name.####]?
3. What is your 25-digit Guild Wars 2 Serial Code?
4. The name of a character on the account.

We look forward to your response. We appreciate your understanding during this busy time. Thank you for your support and if you have more questions about the game, you can write back to us or visit our official sites at http://www.guildwars2.com and http://www.ncsoft.com.

Have a great day,

anyone else from the cursed shore get hit by the angry bot-banner revolt?

Legal Name
NC Interactive
Established
May, 2000
Address
6801 N Capital of Texas Hwy. Building 1, Suite #102, Austin, TX 78731-1730
Contact
+1-512-498-4000

Legal Name
NCSOFT West Europe
Established
September, 2004
Address
Fifth Floor, Mocatta House, Trafalgar Place, Brighton BN1 4DU, United Kingdom
Contact
+44-(0)-1273-872-000

Dark Revan.7634:

Just had an e-mail from A-Net

---

Subject
Blocked/Suspended Account

Discussion Thread
Response Via Email (Jose) 11/12/2012 05:05 PM
Hello,

Thank you for the update.

I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.

Thank you for your support and if you have more questions about the game, you can write back to us or visit our official sites at http://www.guildwars2.com and http://www.ncsoft.com.

Have a great day,

Guild Wars 2 Support Team
http://support.guildwars2.com/
———————————————————————————————————————

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

Best of luck, mate, hope it all goes well and you get your account back. Can’t say that you should feel hopeful, but it’s a start, I suppose. Keep us updated!

So far, I’ve noticed- Frostgorge, Cursed Shore, and Kessex. Keeping this in mind I bet Hirathi will be comprimised as well. GrrRrRRrRr I just want to do my map completion…

Lord Freeze.3574:

Dark Revan.7634:

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

Grats on the escalation
Goodluck

LadyFreeze.8602:

I wish you luck – and if you do get it, I hope you have a ban-free game experience (from here on out)!

Thank you Lord and Lady Freeze, I hope that they answer you two asap so you can get back in-game.

If anything I will be able to last a few more days knowing they have at least acknowledged my ticket.

That help anyone out?

Not sure how far you will get.

Post in the semi-official thread. All updates will be there. There is no need to make multiple threads.

Lord Freeze.3574:

Legal Name
NCSOFT West Europe
Established
September, 2004
Address
Fifth Floor, Mocatta House, Trafalgar Place, Brighton BN1 4DU, United Kingdom
Contact
+44-(0)-1273-872-000

Thanks Lord Freeze. I’ll write this down somewhere in case I have to call within the next few days. Goodness knows that I won’t be calling the French support team. If you’ve never had to deal with French bureaucracy and “customer service”, you don’t even want to know what you’re missing.

Not calling right now because it’s past midnight, but if it were a more decent hour, I would.

Desova.5821:

Best of luck, mate, hope it all goes well and you get your account back. Can’t say that you should feel hopeful, but it’s a start, I suppose. Keep us updated!

Thank you, best of luck to you as well. I hope all of you guys get your accounts back.
Yeah hopeful might be a stretch but at least they finally responded ^^

This is getting to be ridiculous. Going on 2 and a half days I’ve been falsely banned without any response. The least Anet could do is admit on the forums that they screwed up and are working to make bot detection more accurate in the future. Continuing to issue bans when they must know there’s a problem is completely unprofessional, and not admitting their mistake is insulting to paying customers.

Come on Anet. We know you’re reversing a lot of bans. Therefore we know a lot of unjustified bans were made. Own up to it like adults, and fix the problem. I’m sorry I invested so much time into this game now, and I’m extremely sorry I bought the digital deluxe. If this is how Anet is going to act, I can find another game to spend my money on.

Dark Revan.7634:

Lord Freeze.3574:

Dark Revan.7634:

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

Grats on the escalation
Goodluck

LadyFreeze.8602:

I wish you luck – and if you do get it, I hope you have a ban-free game experience (from here on out)!

Thank you Lord and Lady Freeze, I hope that they answer you two asap so you can get back in-game.

If anything I will be able to last a few more days knowing they have at least acknowledged my ticket.

Congrats looks like you’re on your way! Thanks for showin some love Anet
Hopin for the return of my account as well , then we can /dance in game

Desova.5821:

Lord Freeze.3574:

Legal Name
NCSOFT West Europe
Established
September, 2004
Address
Fifth Floor, Mocatta House, Trafalgar Place, Brighton BN1 4DU, United Kingdom
Contact
+44-(0)-1273-872-000

Thanks Lord Freeze. I’ll write this down somewhere in case I have to call within the next few days. Goodness knows that I won’t be calling the French support team. If you’ve never had to deal with French bureaucracy and “customer service”, you don’t even want to know what you’re missing.

Not calling right now because it’s past midnight, but if it were a more decent hour, I would.

I will be writing this down as well just in case since I live in the UK. Thanks

gladiatorKG.8123:

Dark Revan.7634:

Lord Freeze.3574:

Dark Revan.7634:

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

Grats on the escalation
Goodluck

LadyFreeze.8602:

I wish you luck – and if you do get it, I hope you have a ban-free game experience (from here on out)!

Thank you Lord and Lady Freeze, I hope that they answer you two asap so you can get back in-game.

If anything I will be able to last a few more days knowing they have at least acknowledged my ticket.

Congrats looks like you’re on your way! Thanks for showin some love Anet
Hopin for the return of my account as well , then we can /dance in game

I’m sure it’s just a matter of time until they contact you as well. ^^

P.S. I’m holding you to that /dance when we both get back to SoR

mailed it to myself, also europe here

Oh, my ticket just got changed to “Hacked Account.” Must have been some pretty apathetic hackers, cause they didn’t take any gold or items. Not that I care what Anet calls it as long as I get my account back.

I have updated my ticket with a question….asking jose (the person who mailed me) on what grounds and evidence they had to ban me.

If I get an answer I will share here (if I’m allowed) so we can all know what kind of BS they are banning us for.

PhotonVoid.6470:

AmmaLove.5149:

So i’m guessing i’m no the only one who got banned randomly in the Kessex Hills? Any body else for supposed quote “Botting, extended unattended play, using macros, or similar behavior. Attempting to automate gameplay through any means or attempting to circumvent idle-time restrictions….” yada yada yada?

I think that everyone in Kessex Hills on SBI got banned lol, I know all the members in my guild that were there ARE BANNED, we were in mumble.

Well I was on the Tarnished Coast…so yea I didn’t know it was going to be like multi server wide

Sure thing. Good luck to all of us “Bots”

It is amazing how far AI Has come.
Full concise logical sentences, empathy, emotions, humor.

Now We just need to find Sara Connor

AmmaLove.5149:

PhotonVoid.6470:

AmmaLove.5149:

So i’m guessing i’m no the only one who got banned randomly in the Kessex Hills? Any body else for supposed quote “Botting, extended unattended play, using macros, or similar behavior. Attempting to automate gameplay through any means or attempting to circumvent idle-time restrictions….” yada yada yada?

I think that everyone in Kessex Hills on SBI got banned lol, I know all the members in my guild that were there ARE BANNED, we were in mumble.

Well I was on the Tarnished Coast…so yea I didn’t know it was going to be like multi server wide

It’s interesting that you say server wide….when I was banned I remember a lot of Sanctum of Rall players come here and complain at around the same time. If they are doing this server by server than we can expect a lot more innocents here soon unless they fix this…

Dark Revan.7634:

Just had an e-mail from A-Net

---

Subject
Blocked/Suspended Account

Discussion Thread
Response Via Email (Jose) 11/12/2012 05:05 PM
Hello,

Thank you for the update.

I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.

Thank you for your support and if you have more questions about the game, you can write back to us or visit our official sites at http://www.guildwars2.com and http://www.ncsoft.com.

Have a great day,

Guild Wars 2 Support Team
http://support.guildwars2.com/
———————————————————————————————————————

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

That kind of mail I got for my suspension like 5 days ago… Still no further developments… But ya never know.

I was banned for the same thing Ammalove….it is bogus, I mean I am/was a whopping lvl 13…lol
Put in a ticket yesterday morning and have heard nothing! I didn’t pay $60 to sit here and stare at my computer.

ncsoft wakeup and help us out dont let ppl wait that have done nothing wrong about botting fix that bug

Lord Freeze.3574:

Sure thing. Good luck to all of us “Bots”

It is amazing how far AI Has come.
Full concise logical sentences, empathy, emotions, humor.

Now We just need to find Sara Connor

Ha! loved that.
I will actually be in the next terminator movie, I’m playing the role of a legitimate player that had his account terminated by A-Net for banning….oh wait that actually happened xD sorry it’s just that this is so ridiculous I forget it actually happened. :P

Dark Revan.7634:

Just had an e-mail from A-Net

---

Subject
Blocked/Suspended Account

Discussion Thread
Response Via Email (Jose) 11/12/2012 05:05 PM
Hello,

Thank you for the update.

I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.

Thank you for your support and if you have more questions about the game, you can write back to us or visit our official sites at http://www.guildwars2.com and http://www.ncsoft.com.

Have a great day,

Guild Wars 2 Support Team
http://support.guildwars2.com/
———————————————————————————————————————

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

Oh man, congrats on the escalation. I’d like one. I want to play with my friends so bad ;-;

Seems Jose is all alone in the office tending to all our calls. Be nice to him or her (girls name in my country). He or she didn’t cause it and is just paid, probably low wage, to talk to us.

Anyway, in 6 hours the workday starts
off to bed
hope to be posting good news in the morning

ooh and dark revan, ill be looking you up on the server if i get back in

country belguim you guys?