Guild Wars 2

I post for a friend who had his account hacked the 29 august and cant play after this date. He posted some tickets and got no response for now more than a week.

Ticket : First one : #120904-001143
Second one when you posted the status on how to make a ticket for hacked account : 120829-011557

Can u please priorize people that are waiting for a long time, thanks in advance !!

On Monday Sept 3, I logging on it showed I was suspended for 72 hours. I didn’t know what was happening so I just thought I would wait out that 72 hours. Plus I didn’t have much time to play at the time. About 30 hours left on waiting. I tried attempting to log onto the game and seeing my process. Now it is my account been block and permanent suspended. It’s saying because of racial slurs. I never offended anyone on the game. I’ve been playing with my cousins only and haven’t partied with any other people. Here’s the ticket number. Ticket #120907-001976

Thanks.

Support Ticket: 120903-013072 Date(9/3/2012)

Her account got hacked and the email changed, I closed the other support tickets and replied to ask for prioritization as per instruction.

My friend got hacked 4 days ago and he still havent gotten any answer even tho he has given all the info

support ticket: 120903-006371

My boyfriends account was hacked on September 4th. His email was changed, so now he can’t log in. His original ticket number is Incident:120904-006652 but he was not signed into his support account when he submitted it. He submitted a new ticket well signed into to support and that number is Incident:120906-002997. He also just updated that last ticket and got a new ticket number which is Incident:120907-004768.

They changed his email address on the game, so now he can’t log in. all the info you guys are requesting are in the submitted tickets.

Thanks

[Incident:120905-008423] my friends account has been hacked and the email address has been changed, he can no longer access his account. The hacker has now transferred his character to a French server. Still awaiting response, thank you.

account banned ticket [Incident: 120907-000822]

Wait Time: Exactly 72 hours as of this post

Ticket Number: 120905-000964

Description of what happened: My account was apperently hacked. I had some issues with account security in the past with Diablo 3, and foolishly used the same e-mail and password. I have since changed my password, and installed “Avast!” which has some really amazing password protection tools. It also found an amazing 11 Viruses on the initial sweep of my machine, and 4 more in the boot sector sweep which when I googled their names, they popped up as a type of misdirection virus, which would take me from the site I was trying to goto (such as the official Diablo 3 Forums) to a look-alike site and record my login information, where the submit button was mearly a link back to the real site … darn sneaky hackers!

Oh look, more hoops to jump through. “We’re resolving prioritized hacked account tickets within 72 hours,” is apparently the great lie in this game.

120904-000958

Looking forward to reversing the charges for purchasing this game, since I’m sure this won’t be resolved anytime soon.

Karma Weapons Exploit Appeal – Followup

120831-009952

was told that i would be unband in the next 48h at 03.09.2012 00:54
still cant play and don´t know whatto do

Ticket Number: 120901-013060
using husbands account to post since I don’t have access to mine

Was hacked the morning of Sept 1st. Put in ticket right away. Received a response on the 3rd from the NCsoft Support Team asking for 2 emails so they could use one to attach my account to. Immediately responded with 2 emails. Haven’t heard anything back since.

120830-008642
120905-002965

Hacked bcuz i never sell gold or any other thing for real cash.

‘Your Guild Wars 2 account has been terminated for engagin in or assisting with gold or item sales for real-world money, which is a breach of the User Agreement and Rules of Conduct. This action is permament’

My friend’s account was hacked on monday sept 3 and he sent in a ticket but no response yet.
Ticket number is  120904-001835

Ticket Number: 120904-002421
Hi, I am writing on behalf of my friend. He was sent to you ticked about Hacked Account 120904-002421. As described on your website where it says “We’re resolving Prioritized tickets hacked account within 72 hours.” 72 hours passed about 12 hours ago. He send you all information you asked.

Please help, I greet with the other players and I look forward to our friend returned to the game.

Ticket Number: 120903-012118
Submit Date: September 3, 2012

My ticket shows “Closed” on the support page under My Stuff. I also provided the unauthorized login attempts coming from Beijing and the likes, which it seems to have happened to several people on the same day from what I have been reading. Do I have to open a new ticket since it shows closed? It says I am banned for gold selling or other infractions of the terms of use.

Hacked Account

(How fu**** often do I have to post it here so it gets resolved?)

120907-003987

I have posted twice in this thread (Page 4 and Page 8.) to no avail. Going on 9 days now

I’m not sure if this was the plan from the getgo, but my friend has completely lost faith in your support team and I don’t blame him at all. He was hacked on 8/28/12 and submitted the ticket the next day on 8/29/12. Since then he has received a handfull of copy-pasted TL;DR canned responses and two actual responses that would be resolutions to his issues if the information provided actually worked. At this point he has basically given up and is actually considering buying a new copy of the game and re-leveling his character because the support is so bad.

The original two tickets for this issue are:
#1: 120905-000389
#2: 120831-016993

If this is not enough information to identify his account, PLEASE let me know so I can get more info from him. Seriously, I appreciate that you guys are supposedly making an effort to prioritize these issues and correct them, but with no follow-through after 9 days what’s the point.

passion.5481:

Hacked Account

(How fu**** often do I have to post it here so it gets resolved?)

120907-003987

That ticket is from today, 120907 references the date ….

try having a ticket for more then a week like me and then we’ll have some sympathy.

120904-009199

Hacked account, they swapped/changed my e-mail. Ticket is 72-hours old, which is longer than I even played the game. How about you do something about it, or give me my 80 bucks back…then again USAA already told me that they will reverse the charge if need be.

Hacked account of my gf…

email got changed, please implement a mailing system to verify stuff like changing the emails… just wow…. i have never seen that.

1st Ticket
120905-006007

2nd Ticket
120906-005329

I know we are not waiting since 7 or more days like others but i might as well post here now seeing how most don’t get any response anyway.

Oh and btw. the confirm email thingie you get in the launcher never worked for my GF…

using my brothers account to post here
ticket made on 09/02 ticket # 120902-016640

you guys gave me a password to reset my password and it doesn’t work this is really frustrating please help

My friends account got hacked 2 days ago. He submitted a ticket. It includes everything you must know about issue. Please help if you can. Thanks.
Ticket no: # 120906-006031

My friend is waiting for help for more than a week.
His ticket: 120903-004695
DIsplay name: Eichler.8479

Thanks.

Should have been unbanned since at least 5 days now… Can someone maybe unban me already? I was said it will take 48 hours.. That was 5 days ago.
120831-007953

ticket# 120903-005687
4 full days and i still can not access my account. The perma ban from my account being hacked seems to be lifted but it tells me my password is incorrect but support has still not sent me a temporary password or responded in any way. Someone please help.

My friends account got hacked a couple of days ago. He submitted a ticket. It includes everything you must know about the issue. Help would be much appreciated.
Ticket no: # 120904-007601

Ticket # 120903-005687

sorry the post up above is for my son’s account. I have to post for him since his password does not work. He has been unable to play since Sunday and has yet to receive a response. We have followed all the guidelines on how to post and still nothing. He no longer gets the perma banned message but it now says his password is incorrect. Support has yet to send him a new password or update his ticket in any way. Please help.

Posting for a friend:

His account was hacked and has had his email and everything changed.
His ticket reference # is: 120905-00683

No response as of yet (ticket opened morning of 9/5/2012).

My friend has been hacked 72 hours ago and still waiting for an answer. Since he can’t log on, I post it for him

Ticket:20904-008075

Unsolved:
09/04/12

Writing this for a friend that got hacked on Tuesday morning 9/4/12 and the ticket has been open since then.

Ticket:120904-005238

No response but I guess that is because the hacker changed his e-mail for which A-net sends e-mails. They still can’t log in and haven’t heard anything. Is there a number we should call or something? Not sure what else to do.

it has been over 72hrs since my friend has heard from ArenaNet after his account has been hacked the ticket numbers are
120904-002176
120904-002137

My Brother recieved an email stating his email address had been changed, he immediately opened a ticket, that was on the 4th of September, since then he has heard nothing back apart from an automated response, someone is playing his account, arenanet hasnt stopped his account, so he will probably be banned for gold selling or something if he ever gets into his account again, how can it take so long?. we bought this game so that we could play it together, any news on when he is likely to get his account back ?. his ticket number is 120904-002489

Another user on our forum (guildwars2forum) who no longer has access to his account/this forum due to account hacking, and has been waiting for more than 72 hours without a response:

Ticket #120904-011402

Please let me know what I can tell him (thanks in advance!)

120904-010890

Account hacked, posting for a friend.

My friends account was hacked 2 and a half days ago.He was playing and suddenly got kick off the game.When he checked his email he recived this “Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.” He then immediately sent an email via “ask a question” and did not get an email back other than the automated reply. He has every single detail of the purches.the next day he opened a second ticket because he did not know he was not supposed to.

here is the first ticket number: 120906-004397

and here is the second ticket number:120906-007661 (he got confussed when he made this one and can be disregarded)

SenorPez.1568:

Oh look, more hoops to jump through. “We’re resolving prioritized hacked account tickets within 72 hours,” is apparently the great lie in this game.

120904-000958

Looking forward to reversing the charges for purchasing this game, since I’m sure this won’t be resolved anytime soon.

My account was hacked and banned on 04/09/2012 and i submitted a ticket and have not been helped with my problem.
ticket number:120904-003031

Have a guildmate, Vllad.6078, who has been unable to play for 5 days. No response to support ticket and the phone number for support doesn’t work anymore. I believe his problem was “email not associated with account”. They fixed it once and then it happened again and he hasn’t been able to talk to anyone since then.

I’ve received a answer to my ticket from Lance, and it wasn’t about my issue..

The hacker changed my EMAIL ADDRESS, so please, can someone help me?
I’ve been waiting for 7 days now…

REFERENCE # : 120902-016533

My husband too got a reply from Lance of just the same use.

Smugly.4973 [Incident: 120904-000063] still unresolved

Hacked Account since 05. September

120907-003987

120905-001631
Need help. Can my friend at least play this weekend?

[Incident:120903-012182] , Hacker changed my E-mail address , Hacked since 03.09.2012

It has been a week now that I’ve been unable to play

I’ve been terminated for engaging in or assisting with gold or items sales for real-world money( see attached screenshot). Which I’ve never done before and never will be doing.

my Ref is: #120901-010514

posting this for my friend since she can’t log in

incident # 120904-004264, hacker changed e-mail address, hacked since 9/3/12

Ticket Number: 120905-000964

I finally got a response on my ticket, but it was only an automated suggestion to reset my password and increase security ….

Still waiting, almost 85 hours later

ticket # 120907-000470

Pretty sure I wasn’t hacked as my e-mail on my account is still the same and I can change my password on the website no problem, but I have been permanently banned for reasons unknown since I haven’t done anything in game to cause a ban, never used foul language in fact rarely talk at all in-game, always friendly, don’t even know any exploits or have the desire to try and find any. Put in a ticket and got an automated response about resetting my password (which I did…AGAIN) the authinticate e-mail button is greyed out so I guess that’s not an option for me? Still can’t log in.

Please someone can help me with my hacked account?

120902-016533

Xieon.8071:

My Girlfriends account account was hacked and they changed her email 3 days ago.

She was not sent any type of “Verify E-mail Change” or anything, this is ridiculous.

Every single account I have ever had for forums, games, etc… all send some type of “Click here to verify you made this change” when e-mail or password or any type of change happens.

Whenever she attempts to log into her account here or the game; she gets the following error message:

“The email address you entered was not found, If you have an active game account, please try again, if you’re still having trouble, please contact customer support.”

The only thing that she was able to do was make a Support Account.

Her CD-Key, account name, full display name are all written in the support ticket that you can reference below.

Ticket number: 120903-009654

The ticket number above was still not resolved.
She got some instructions, but the support agent did not change her e-mail/account name back; which is what was asked in the “additional info” section of the automated response below:

If you have not already included this information, please reply with the following information:

1. If your Guild Wars 2 account name has been changed, provide the account name (your secure email address) you want it changed back to.
2. What is your complete Guild Wars 2 Display Name (if you have it)?
3. What is your 25-digit Guild Wars 2 Serial Code?

so she is not able to recover her account. Please look at ticket number 120903-009654 once again and correctly assist it.

Why ask for this information if your just going to send a “copy and paste” fix and not actually DO anything?

This is extremely frustrating, we spent over $100 on your game; and barley got to get some playtime in. It is now going on 5 days! You state in your updates that you have been resolving tickets within 72 hours…but from our experience and seeing other posts here; I think you may want to either update that “72 hours” time frame to something more reasonable, or have your support team put in some overtime to help the thousands of customers that can’t even use your product.

SO is it going to be ANOTHER week before we get a response?

Hacked Account since 5. September

120908-000480