Issue Reports: Heart of Thorns [Merged]

Issue Reports: Heart of Thorns [Merged]

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Posted by: Divine Flavor.2016

Divine Flavor.2016

If I remember correctly, players who bought the original game early on were getting an additional slot if they bought HoT. To date, I haven’t seen an additional slot. I still have 11.

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Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

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Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

Nobody thinks that

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Posted by: Cozza.2836

Cozza.2836

Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

Nobody thinks that

Any update? Since I am just sat here refreshing the forum every two minutes, waiting for a fix, instead of enjoying the game like everyone else has for the past 10 or so hours… :/

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Posted by: Valento.9852

Valento.9852

People do know how to be rude, and disrespectful. If you don’t have anything useful to give the devs, then just don’t type anything at all.

Attempts at ele specs:
Shaman
Conjurer

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Posted by: Zeeza Anrojen.3627

Zeeza Anrojen.3627

So this story quest got my charr revenant stuck, I defeat the gladiators in the quest for round 1 of the enemies that’re supposed to come in but.. Then nothing else comes in, and the story does not progress, and I am then stuck inside the arena. I have attempted to leave the instance via going to character select and entering the mission once again to get a clean instance and apparently produced the same result.

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Posted by: Bowdon.1948

Bowdon.1948

Well, I’ve made a revenant and have been leveling it up. I’m in Wayfarer Foothills. I’m now at half way through level 6. I just completed the heart: Honor the Spirit of Snow Leopard, and my skill 6, the health skill as disappeared. The box is empty and flashing yet it wont let me select the health skill.

Edit: Ok, it seems I’m not the only one. there is a reddit post with other people that had the same problem with the skill 6 healing disappearing. They only got it back when they got to level 11. Come on Arenanet, this is a bug.. why not fix it?
This reminds me of another issue a while back which I noticed the new patch notes mentions.. “Fixed an issue with Chronomancer and Reaper in which players could access utility skills before unlocking them.” .. Looks like its gone too much the other way!

(edited by Bowdon.1948)

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Posted by: Dark.4956

Dark.4956

crashed again for just running through lions arch trying to find quests and where to do the mad king says…how much fun

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Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

Next

Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

Nobody thinks that

Any update? Since I am just sat here refreshing the forum every two minutes, waiting for a fix, instead of enjoying the game like everyone else has for the past 10 or so hours… :/

We have devs working on it and we have QA attacking it too. Testers are pretty down the workaround they thought of didn’t work.

We would like to know if switching your active story to a different one and back clears up anything.

I know you guys are really bummed, and trust me I would be out for blood too. Development is doing everything they can to resolve this as fast as possible and we’re trying to get them additional information to solve this as quickly as possible.

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Posted by: Little Kayli.7415

Little Kayli.7415

People do know how to be rude, and disrespectful. If you don’t have anything useful to give the devs, then just don’t type anything at all.

lol what is this in reference to O.O so much here hard to know if someone is being rude or just frustrated. We do sometimes say things when were frustrated not to be rude just because well were human. Now if cussing is involved and its flatout mean stuff being said then yes this is why it would help to use a reference to what you are talking about :P

Little Kayli

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Posted by: Manasa Devi.7958

Manasa Devi.7958

No map completion rewards for me on the following maps:

Southsun Cove, Dry Top, Silverwastes.

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Posted by: mexay.3902

mexay.3902

We would like to know if switching your active story to a different one and back clears up anything.

Nope. Doesn’t work. It was the first thing I tried

I’ve tried entering instances, completing other stories, changing characters, nothing works.

It is good to hear it’s being worked on though and while it’s not explicitly being stated, most of us do appreciate it.

noice

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Posted by: EspenSandmark.2374

EspenSandmark.2374

The tester’s theory is this will work, but he’s not 100% sure yet.

Tried it. Hasn’t worked :/

We’re going to try importing your live character to one of our dev servers and see what we get.

Did you:
Crash out of the mission?
Quit out of the mission? Also how did you quit out if so?
Lock up from no cutscene playing?
Fully patch client or still streaming?

Same for me since it went live. Fully patched, left instance via waypoint, now stuck without any way back in.

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Posted by: Derek.9021

Derek.9021

still happening :C

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Posted by: Kal Spiro.9745

Kal Spiro.9745

The adept achievement and weapon reward for traiting into the elite specialization does not appear when speccing in PvP heart of the mists. I tested it with every class. Only the ones that unlocked the elite outside of PvP received an achievement+weapon reward. Leaving Heart of the Mists after already speccing does not give the achievement+weapon reward.

Why would it. You’re not actually unlocking it in PvP. Where traits and skills are concerned PvP is an entirely other world.

Tarnished Coast Kal Spiro – Ranger (80), LB/S-D, Eagle/Wolf, Signet, M/S/WS #SABorRiot
|Daredevil|Ranger|Guardian|Scrapper|Necromancer|Berserker|Dragonhunter|Mesmer|Elementalist
|Deadeye|Warrior|Herald|Daredevil|Reaper|Spellbreaker

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Posted by: Skyzen.8096

Skyzen.8096

If I remember correctly, players who bought the original game early on were getting an additional slot if they bought HoT. To date, I haven’t seen an additional slot. I still have 11.

Lauren answered this on page 10;

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.

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Posted by: Nimzana.6092

Nimzana.6092

I got the same here, although you can teleport to a Waypoint out of there so ya can do events and such while we se a fix to this

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Posted by: miika.6285

miika.6285

I have an issue with a reward chest that I got from completing the event/guest thing in The Forgotten City. If I try to click open the reward chest, my game crashes.

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Posted by: eightfold.3542

eightfold.3542

Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

Nobody thinks that

Any update? Since I am just sat here refreshing the forum every two minutes, waiting for a fix, instead of enjoying the game like everyone else has for the past 10 or so hours… :/

We have devs working on it and we have QA attacking it too. Testers are pretty down the workaround they thought of didn’t work.

We would like to know if switching your active story to a different one and back clears up anything.

I know you guys are really bummed, and trust me I would be out for blood too. Development is doing everything they can to resolve this as fast as possible and we’re trying to get them additional information to solve this as quickly as possible.

Can you just give us a button to restart the prologue? That’s really all we need. Just reset the entire instance with no progress, we can all finish it that way.

Also no changing the story step keeps your progress on the prologue so you are still screwed.

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Posted by: Nyms.1064

Nyms.1064

Another one of “I unlocked my new spec tree while on heart of the mists and got no reward weapon”

(edited by Nyms.1064)

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Posted by: Klaeljanus.7695

Klaeljanus.7695

Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

Nobody thinks that

Any update? Since I am just sat here refreshing the forum every two minutes, waiting for a fix, instead of enjoying the game like everyone else has for the past 10 or so hours… :/

We have devs working on it and we have QA attacking it too. Testers are pretty down the workaround they thought of didn’t work.

We would like to know if switching your active story to a different one and back clears up anything.

I know you guys are really bummed, and trust me I would be out for blood too. Development is doing everything they can to resolve this as fast as possible and we’re trying to get them additional information to solve this as quickly as possible.

Tried that with switching to season 2. No luck. Wonder if possible to tp to a friend who hasnt started the prologue and is in SW to get to the previous version of SW with the story marker.

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Posted by: Lisek.3619

Lisek.3619

I have similar bug as many other people with HoT story.
Stuck with one character in prologue: rally to maguuma. After game stopped responding just before final cutscene, I had to stop the game and restart.
Now it’s not possible to continue with “Check in with Canach and Taimi” and “Gather at the rally point…”.
Restarting story does not solve the problem.
I can finish story with other characters but not with the one which is stuck.

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Posted by: Uktena.8640

Uktena.8640

Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

Nobody thinks that

Any update? Since I am just sat here refreshing the forum every two minutes, waiting for a fix, instead of enjoying the game like everyone else has for the past 10 or so hours… :/

We have devs working on it and we have QA attacking it too. Testers are pretty down the workaround they thought of didn’t work.

We would like to know if switching your active story to a different one and back clears up anything.

I know you guys are really bummed, and trust me I would be out for blood too. Development is doing everything they can to resolve this as fast as possible and we’re trying to get them additional information to solve this as quickly as possible.

Switching Story doesn’t help because it doesn’t seem to refresh the story, and it is only accessible at the first part. I’ve also tried to join an instance with a friend to see if I could get to the beginning, restarting the client, leaving SW and going to another map before going back to SW.

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Posted by: anek.3249

anek.3249

What about us that can’t even launch the game because the launcher keeps crashing?

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Posted by: MrFreebird.1037

MrFreebird.1037

I’ve had the same issue as a few others. Got to the final part of the HoT prologue and the game crashed. And now I can’t finish it.

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Posted by: Bowdon.1948

Bowdon.1948

Is there any support ticket system with arena net, or do we all just have to keep typing in the forum?

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Posted by: Dark.4956

Dark.4956

so basically, doing anything in the new expansion, causes crashes…the game to just close down…so basically limits it to the halloween events until things are fixed

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Posted by: Klaeljanus.7695

Klaeljanus.7695

My theory as a developer myself is that the story marker isnt being placed in the Hot version of SW.

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Posted by: Dark.4956

Dark.4956

Is there any support ticket system with arena net, or do we all just have to keep typing in the forum?

there a support system for tickets int he game, the likelihood of a reply there is minimal..

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Posted by: Sushi.9671

Sushi.9671

Have a similar issue. Received the chest from a dynamic night event in Auric Basin. I’ve tried to open it in numerous locations with an immediate crash to desktop.

(edited by Sushi.9671)

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Posted by: Tepi.4890

Tepi.4890

Crash

After gaining full Pact Commander masteries, the auto loot. Every about 10th mob I kill (sometimes 1, sometimes 0, sometimes 50) I crash. It’s caused by the looting but it’s really confusing..

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Posted by: Khisanth.2948

Khisanth.2948

I have put 200+ hero points into my Reaper specialization but the greatsword skin and collection did not unlock.

The unlocks worked fine on my thief, ranger and elementalist.

I think the issue might related to when putting points into my necromancer I applied all 210 at once while on the others I spent the 60 points first then then rest.

Edit: Not sure if I was in HotM.

(edited by Khisanth.2948)

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Posted by: Tuthan.3250

Tuthan.3250

Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

Nobody thinks that

Any update? Since I am just sat here refreshing the forum every two minutes, waiting for a fix, instead of enjoying the game like everyone else has for the past 10 or so hours… :/

We have devs working on it and we have QA attacking it too. Testers are pretty down the workaround they thought of didn’t work.

We would like to know if switching your active story to a different one and back clears up anything.

I know you guys are really bummed, and trust me I would be out for blood too. Development is doing everything they can to resolve this as fast as possible and we’re trying to get them additional information to solve this as quickly as possible.

I tried to switch to LS2 story then back to Prologue: Rally to Maguuma, but it still does not work.

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Posted by: Feniks.6842

Feniks.6842

2 issues:

1) started my ele specialisation, opened up my north wind achievement. Then started my engi specialisation, but it did not open the Fix-R-Upper achievement. Then started my ranger specialisation, and that did open the yggdrasil achievement.

2) From the blogpost it was suggested that ascended rings ‘also’ give dark energy balls. Having salvaged 80+ rings so far (80 gold, mind you) all I got was stabilising matrices (and 1 +5 versatile simple infusion): intended?

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Posted by: Maiden Of Shadow.6139

Maiden Of Shadow.6139

First time I loaded in everything was alright. Then while playing in the Brink area, I crashed to desktop. Since then, the launcher takes so long to get past the “initializing” bit. Then sometimes freezes and locks up my entire computer. Leaving me to either wait 5mins or force close to instantly unfreeze everything else on my computer.

On the times I do manage to get in. The game runs fine but then between every 30 seconds to 2 mins, I get constant freezes that last for about 5 seconds. A bit of a pain when figting or trying the new challenges with time limits on them. This happens even while standing around in a rather empty area such as Queensdale.

My computer isn’t the best by any standard, but before HoT I was able to play the game fine without any problems. Today I’ve crashed to desktop at least 6 times in the last 3 hours of trying to play.

(MoS) Maiden Of Shadow – Piken Square

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Posted by: thewaterguy.4796

thewaterguy.4796

One thing that those of you that are having problems even getting into the game can try is repairing the game. I know that this has sometimes solved problems for me in the past. This link explains how; https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client

We tried doing that, no luck unfortunately, this is frankly ridiculous, we are now almost 12 hours after release, and several players (me included) can’t access 95% of the content we paid for…

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Posted by: SOL.1268

SOL.1268

Switching stories does not refresh the current prologue story at all, it makes the story way point disappear and is nonexistent. Mine is stuck at the very last end to going into the actual magumma. But nothing works.

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Posted by: Cayrn.3542

Cayrn.3542

I’m experiencing the same issue. Not able to complete the quest because of it.

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Posted by: Akachi.1352

Akachi.1352

Unlocking Elite Specialisations in PvP does not reward you with the exotic weapon to start the collection for the ascended greatsword

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Posted by: Pragmatic.9356

Pragmatic.9356

Now it’s not possible to continue with “Check in with Canach and Taimi” and “Gather at the rally point…”.

I’m fairly livid at this point and not overly sure I should be posting but I’ll try to keep this civil. Please fix this… now… we are not beta testers, you don’t pay me enough… I expect a game that I pay for to work.

I/we have tried many things including using a teleport to friend to get inside the verdant brink. That’s great and I’m inside the map, the portal is still one way and the story is still bugged out so I can’t do anything else. Please sort this out.

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Posted by: Farhan.2416

Farhan.2416

Had the Prologue: Rally missing instance entrance bug for about 11 hours now..

Would it not be possible to wipe the storyline for everyone who’s still on the prologue, because from what I’ve seen people who play the prologue after the patch are fine?

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Posted by: Akijo.7395

Akijo.7395

I can’t speak with Scout Acan after gliding to him.

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Posted by: miika.6285

miika.6285

There’s a spot at Southwatch Creep in the eastern exalted mirror platform that you can fall through and get stuck under it.

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Posted by: Dark.4956

Dark.4956

still can’t use the staff on ranger, and great sword on my necro…not sure why you gifted these weapons if they’re just unusable

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Posted by: FootDive.3451

FootDive.3451

Added HoT game code into my account yesterday, received the in-game mail and pet but now the account doesn’t recognise HoT has been activated.

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Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

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Had the Prologue: Rally missing instance entrance bug for about 11 hours now..

Would it not be possible to wipe the storyline for everyone who’s still on the prologue, because from what I’ve seen people who play the prologue after the patch are fine?

No that would be pretty dangerous.

Also tester just repro’d, time to ride this choo choo train out to live… once we get the fix to test that is.

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Posted by: Kalidri.5427

Kalidri.5427

I also have the living story broken at prologue right at the point where you can portal to Verdant Brink. I also did teleport to a friend, started earning levels for Masteries and sadly found that one cannot advance the glider without Torn from the Sky, which one cannot reach with this particular bug. Which makes me sad… the glider is the thing I really wanted.

Goseldt – TC/[TLS]/I just wanna dance.

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Posted by: vegan.4329

vegan.4329

I am still waiting for a reply. I bought HoT. I cannot open the story to play. 4 hours later, no response. What gives?

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Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

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I am still waiting for a reply. I bought HoT. I cannot open the story to play. 4 hours later, no response. What gives?

Please contact CS, they will be able to sort it out for you.

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Posted by: Shadogate.9124

Shadogate.9124

Had the Prologue: Rally missing instance entrance bug for about 11 hours now..

Would it not be possible to wipe the storyline for everyone who’s still on the prologue, because from what I’ve seen people who play the prologue after the patch are fine?

No that would be pretty dangerous.

Also tester just repro’d, time to ride this choo choo train out to live… once we get the fix to test that is.

GREAT NEWS! Keep it up

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Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

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Had the Prologue: Rally missing instance entrance bug for about 11 hours now..

Would it not be possible to wipe the storyline for everyone who’s still on the prologue, because from what I’ve seen people who play the prologue after the patch are fine?

No that would be pretty dangerous.

Also tester just repro’d, time to ride this choo choo train out to live… once we get the fix to test that is.

GREAT NEWS! Keep it up

Well I did put a bounty on this one and looks like I am taking him to lunch at some steakhouse next week. :x