Guild Wars 2

4:30 on Monday, still no response.

Natsu Dragneel.1625:

automated bot banner ^^

No such thing.

Dark Revan.7634:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Rengaru.4730:

Wow, so I got hit by the banhammer as well…
For botting apparently…
I just hope I’ll get my account back before the 15th…

If I don’t have my account back before the 15th, I’ll scream.

If I don’t get my account by the 15th I’m out. No joke, if I am not back in the game like I should be, since I have done nothing wrong, then its time to look for something else. I would be too pissed that I lost out on the Lost Shore update to continue.

Right there with you. I can honestly say I haven’t had any issues with this game or ANet since purchasing it in September, but I’m starting to feel a bit jaded. Let’s be honest, they are clearly not working as hard on this issue as they should be, or this thread wouldn’t be full of angry and disappointed customers having the same problems over the course of several days.

Not working hard enough on the issue? I’m pretty sure they don’t even view it as such unfortunately. More people got banned today and It will continue to happen until they own up to their mistakes and decide to actually fix this mess.

Yikes. Yeah, I was starting to get really disheartened as to the lack of any sort of official response on the matter, but I wasn’t aware that they aren’t considering it a real issue. Good to know that ANet has become another company that forgets their customers exist once money changes hands.

me and my wife both were suspended at the same time. ( I guess you are not supposed to group together for fear of someone reporting you as a botter). Submitted two tickets, one for each of our accounts. I received emails in a timely manner and I am back in after only 24 hours. My wife is still waiting for any response and still can not play.

Kumu Honua.2751:

Natsu Dragneel.1625:

automated bot banner ^^

No such thing.

Do you understand that by stating that this system doesn’t exist it leaves only one option: incompetence from an employee.

What is worse? Having a “glitch” in a program or having an incompetent employee who is banning people left and right?

And I can assure you that there IS some part of the system that is automated. Whether it is tallying up reports, logging user data, coordinate locations, etc, it must be automated. If not, you would be seeing bots banned in quantities of dozens rather than thousands.

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Rengaru.4730:

Wow, so I got hit by the banhammer as well…
For botting apparently…
I just hope I’ll get my account back before the 15th…

If I don’t have my account back before the 15th, I’ll scream.

If I don’t get my account by the 15th I’m out. No joke, if I am not back in the game like I should be, since I have done nothing wrong, then its time to look for something else. I would be too pissed that I lost out on the Lost Shore update to continue.

Right there with you. I can honestly say I haven’t had any issues with this game or ANet since purchasing it in September, but I’m starting to feel a bit jaded. Let’s be honest, they are clearly not working as hard on this issue as they should be, or this thread wouldn’t be full of angry and disappointed customers having the same problems over the course of several days.

Not working hard enough on the issue? I’m pretty sure they don’t even view it as such unfortunately. More people got banned today and It will continue to happen until they own up to their mistakes and decide to actually fix this mess.

Yikes. Yeah, I was starting to get really disheartened as to the lack of any sort of official response on the matter, but I wasn’t aware that they aren’t considering it a real issue. Good to know that ANet has become another company that forgets their customers exist once money changes hands.

Well I don’t know for certain that they aren’t considering it an issue, they could very well be dealing with it in the dark….however the fact that people continue to get banned makes me think they aren’t dealing with it because if I was in their shoes and I knew of such a thing happening I would 1st stop the banning and THEN work on getting it fixed. If they are trying to fix it but have decided to start with the latter then it only further makes me believe that this is all due to their incompetence.

P.S. I apologise to A-Net if I seems to be offending anyone since 1 of my comments was just deleted but imo you are the ones offending me by accusing me of something I hate, have never done and will NEVER do.

Just got my account back. In all it roughly took about 49 hours in all.

Gaile Gray.6028:

A few things:

• If your account was terminated for Botting or for Fraud, please submit a ticket. Go here and file a ticket through the “Ask a Question” tab on that linked page.

• For tips on what information to provide in a ticket, please read this post.

• If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

This isn’t a sub-forum for discussion, so please keep this topic-based, providing information on the incident but keeping the chatter to a minimum so we can focus on helping you.

What if we already filed a ticket. Should we put in another one as well? Or is that post for all the new people coming here who haven’t filed a ticket?

PhotonVoid.6470:

MrPampa.8605:

horsicorn.8649:

MrPampa.8605:

Almost all players in kassex hill region, Stormbluff isle server were got permanent banned about an hour ago due to botting and macro. Hahahahaha. Epic management skill there.

THIS IS A PLACE WHERE BOTS GO TO BOT = WE SHOULD BAN EVERYONE THERE!

haha.. I was just leveling my alt mesmer with 4 other guild members.

Are those other guild members banned as well ?

Yes, all of them including their friend who was playing with us.

https://forum-en.gw2archive.eu/forum/support/account/Blocked-Suspended-Terminated-Player-Comments/page/12

Gaile Grey quoted.

We know there are false positives. When you’re banning thousands, there is some chance that an innocent player will be banned. We regret that deeply, and we work constantly to improve the processes (which are not automatic, by the way) to avoid false positives.

So if they are indeed automatic (Completely stupid.) then someone indeed has had incompetence. As well as outright lied to the player base.

Gaile Gray.6028:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Rengaru.4730:

Wow, so I got hit by the banhammer as well…
For botting apparently…
I just hope I’ll get my account back before the 15th…

If I don’t have my account back before the 15th, I’ll scream.

If I don’t get my account by the 15th I’m out. No joke, if I am not back in the game like I should be, since I have done nothing wrong, then its time to look for something else. I would be too pissed that I lost out on the Lost Shore update to continue.

Right there with you. I can honestly say I haven’t had any issues with this game or ANet since purchasing it in September, but I’m starting to feel a bit jaded. Let’s be honest, they are clearly not working as hard on this issue as they should be, or this thread wouldn’t be full of angry and disappointed customers having the same problems over the course of several days.

Not working hard enough on the issue? I’m pretty sure they don’t even view it as such unfortunately. More people got banned today and It will continue to happen until they own up to their mistakes and decide to actually fix this mess.

Yikes. Yeah, I was starting to get really disheartened as to the lack of any sort of official response on the matter, but I wasn’t aware that they aren’t considering it a real issue. Good to know that ANet has become another company that forgets their customers exist once money changes hands.

We assuredly are considering this a important issue, and I’ve been posting on this thread for two days, so there definitely have been official responses.

Our issue here is the fact that it was said there was so few false positives and that a lot of us were botters. For someone that has never done and will never do such things and then seeing so many decent people here begging for their accounts back seems to make me think otherwise.

P.S. Gaile just today more people were banned and came to this thread for help. Have the banning stopped now? or are they still going to continue?

Gaile Gray.6028:

squall.7093:

Gaile Gray.6028:

A few things:

• If your account was terminated for Botting or for Fraud, please submit a ticket. Go here and file a ticket through the “Ask a Question” tab on that linked page.

• For tips on what information to provide in a ticket, please read this post.

• If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

This isn’t a sub-forum for discussion, so please keep this topic-based, providing information on the incident but keeping the chatter to a minimum so we can focus on helping you.

What if we already filed a ticket. Should we put in another one as well? Or is that post for all the new people coming here who haven’t filed a ticket?

If you put in a ticket, you’re good and will be helped as soon as possible. Thank you for asking, I’ll fix my post to reflect that.

Thank you again Gaile for another day of hard work on a day off. I was wondering because when I was banned and I did not know how to submit tickets properly I sent in more than one. Is there anyway to delete the other ones so that I wont have to wait as long? I wish I found this forum first, but I saw submitting a ticket first.

I got the banned message today. Was rubber banding and died a couple time from it so I rebooted and recieved the good news when i tried to log back in.

But Gaille some of your post seem to be a bit different than the facts:

1. - 2012/10/25 11:14:29 AM (2012/10/25 07:14:29 UTC-4)
   Gaile Gray
   ArenaNet Poster
   “But I’m super happy that once someone gets a new code, s/he can get back into the game on the existing account!”

1. - 2012/10/25 03:53:31 PM (2012/10/25 11:53:31 UTC-4)
   Gaile Gray
   ArenaNet Poster
   •Players learns the serial code is invalid and that he/she needs to seek a refund from the (unauthorized) seller or reseller. The good news in situations like this is that generally, once the player obtains a new serial code, he or she can continue to play on the existing account.

This does not seem to be the way the fraud purchased accounts are being handled. They are being closed. So while I waited to recover the account with the new A-Net purchased code, I was just wasting my time based on your information. But at least you are trying, the only response from investigation team has been an automated response, even the one closing the account. The statements in the response did not reflect the information in the ticket, so one would assume the easy path is to just close the account and send the automated response “please by another copy of GW2”

i have played 6 years gw1 never banned i play fair
and now i em for no reason banned from gw2 I can not understand that how it can happed

Gaile,
We know you have been on the forums alot, AS many of us Have been on all last night, and the entire day. I personally have been on these forums 12 hours straight today.

However when we see a new group of people banned for the same reason (a few hours ago) it tends to lead us to think that it is pretty much business as usual at NCSoft. As I mentioned earlier today it is understandable that your efforts are focused on fixing the billing issue as it could affect trading market, and the new accounts.

But we have not even heard the update on that. And there has been a few suggestions on what could of happened.
I know it is hard for NCSoft to contact your bank today as we are all closed, and I am not sure you would have access that information on what the communication is between NCSoft and the bank, or the CC vendor.

Unless you are 100% positive that the maintenance in the billing system did not change the formatting of the data file you are sending to your cc vendor or bank, I would start there.
We see this alot where a customer changes the data format being sent to us and when we try to process it thru our Mainframe system to update the customer accounts it gets messed up and is kicked out of the system to maintain processing.
Your bank would have logs of that.

sorry I have just seen alot of this kinda error.
Back to the issue. it is very very frustrating to be sitting here in the dark nothing to do but watch a forum. As such we find ways to laugh, and to cry and to vent.

We do not mean to offend any single person but we do need to vent at the company in whole Cause this is being poorly managed in many peoples eyes.

I got my code from Gamestop. Could this be a problem? Also, I made fun of a bot. Does this make my account “unpure”? I think some of the bots actually have “body guards”. Somebody whispered me saying that they reported me. I tried to reply, but they were already offline.

Gaile Gray.6028:

Dark Revan.7634:

Gaile Gray.6028:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Rengaru.4730:

Wow, so I got hit by the banhammer as well…
For botting apparently…
I just hope I’ll get my account back before the 15th…

If I don’t have my account back before the 15th, I’ll scream.

If I don’t get my account by the 15th I’m out. No joke, if I am not back in the game like I should be, since I have done nothing wrong, then its time to look for something else. I would be too pissed that I lost out on the Lost Shore update to continue.

Right there with you. I can honestly say I haven’t had any issues with this game or ANet since purchasing it in September, but I’m starting to feel a bit jaded. Let’s be honest, they are clearly not working as hard on this issue as they should be, or this thread wouldn’t be full of angry and disappointed customers having the same problems over the course of several days.

Not working hard enough on the issue? I’m pretty sure they don’t even view it as such unfortunately. More people got banned today and It will continue to happen until they own up to their mistakes and decide to actually fix this mess.

Yikes. Yeah, I was starting to get really disheartened as to the lack of any sort of official response on the matter, but I wasn’t aware that they aren’t considering it a real issue. Good to know that ANet has become another company that forgets their customers exist once money changes hands.

We assuredly are considering this a important issue, and I’ve been posting on this thread for two days, so there definitely have been official responses.

Our issue here is the fact that it was said there was so few false positives and that a lot of us were botters. For someone that has never done and will never do such things and then seeing so many decent people here begging for their accounts back seems to make me think otherwise.

This is a rumour that you need to stop circulating. Yes, you and everyone else who has said it!

No one has said “A lot of you are botters.” We have said “Some of the people posting here are botters.” And that is 100% true!

Please don’t twist a gentle “Keep in mind that not all of these appeals are legitimate” into a “All of you are bad people” because no one is saying that!

I apologise if what I said was twisting words, I am as you can probably see frustrated that I have had to wait almost 3 days for a “bot” response and I am still not able to play, not because I did something wrong but because someone somewhere screwed up and banned me. So you can see that when you say thing like “some people who are posting here are botters” could offend me, if a-net has banned me for “botting” it is because they consider me to be one or I would’nt have been banned in the first place.

ahh, sorry about going off-topic for some of those post’s, i guess it was just a way to alleviate some of my passing boredom, anyhow, thanks for all the hard work gaile, its nice to see someone continually working, and responding to the users!

Thank you again Gaile for another day of hard work on a day off. I was wondering because when I was banned and I did not know how to submit tickets properly I sent in more than one. Is there anyway to delete the other ones so that I wont have to wait as long? I wish I found this forum first, but I saw submitting a ticket first.
[/quote]

Well, first, thanks but this is my work day, so I’m just doing what I do. Kind thoughts are appreciated, though.

Secondly, you can close out any ticket that you created. If you open the ticket in the Support interface, you can close it yourself and keep the first ticket open. Now, if you have new info, you can add it to your first ticket and the agents will see that as they review the case.[/quote]

Well I hit on the other tickets, “No, I don’t need this question answered right now.” Now they appear closed. I hope I did it right. Thanks for the information!

Dark Revan.7634:

Gaile Gray.6028:

Dark Revan.7634:

Gaile Gray.6028:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Rengaru.4730:

Wow, so I got hit by the banhammer as well…
For botting apparently…
I just hope I’ll get my account back before the 15th…

If I don’t have my account back before the 15th, I’ll scream.

If I don’t get my account by the 15th I’m out. No joke, if I am not back in the game like I should be, since I have done nothing wrong, then its time to look for something else. I would be too pissed that I lost out on the Lost Shore update to continue.

Right there with you. I can honestly say I haven’t had any issues with this game or ANet since purchasing it in September, but I’m starting to feel a bit jaded. Let’s be honest, they are clearly not working as hard on this issue as they should be, or this thread wouldn’t be full of angry and disappointed customers having the same problems over the course of several days.

Not working hard enough on the issue? I’m pretty sure they don’t even view it as such unfortunately. More people got banned today and It will continue to happen until they own up to their mistakes and decide to actually fix this mess.

Yikes. Yeah, I was starting to get really disheartened as to the lack of any sort of official response on the matter, but I wasn’t aware that they aren’t considering it a real issue. Good to know that ANet has become another company that forgets their customers exist once money changes hands.

We assuredly are considering this a important issue, and I’ve been posting on this thread for two days, so there definitely have been official responses.

Our issue here is the fact that it was said there was so few false positives and that a lot of us were botters. For someone that has never done and will never do such things and then seeing so many decent people here begging for their accounts back seems to make me think otherwise.

This is a rumour that you need to stop circulating. Yes, you and everyone else who has said it!

No one has said “A lot of you are botters.” We have said “Some of the people posting here are botters.” And that is 100% true!

Please don’t twist a gentle “Keep in mind that not all of these appeals are legitimate” into a “All of you are bad people” because no one is saying that!

I apologise if what I said was twisting words, I am as you can probably see frustrated that I have had to wait almost 3 days for a “bot” response and I am still not able to play, not because I did something wrong but because someone somewhere screwed up and banned me. So you can see that when you say thing like “some people who are posting here are botters” could offend me, if a-net has banned me for “botting” it is because they consider me to be one or I would’nt have been banned in the first place.

For God’s sake ANet — Your error message says I am banned for BOTTING. How can you even say that Gaile? I understand you are trying to help us and it isn’t your fault that all of this is happening but we aren’t pissed off about what happened.

We are pissed off about the lack of communication from Arena Net.

We need to know what is happening.

We need to know that you guys are aware that this is an issue.

I have no doubt that certain people were indeed botting, but when you have thousands of replies on your topics, it is too much of an outcry to simply say they are just botters that are whining.

I am sure every single person on the forums right now thanks you for a job well done. You are the only person communicating with Arena Net’s customer base and that is the problem. Someone needs to make an official statement saying that somewhere, something or someone screwed up.

That’s all we are asking for, and for you guys to get us fixed in time for the content patch… though some free gems for the lack of playtime wouldn’t hurt

I would also like to ask if A-net is utilizing any of the banking fraud services to investigate the hundreds of offers on ebay and other sources that are selling the game. I seems that if these could only have been purchased fraudulently to be sold at those prices, would it not be more productive to go to the source and eliminate the problems there. This would greatly reduce the number of tickets involving fraudulent purchases and take the burden off players who are paying real money for a bogus product. I do know the vendor I purchased from, refunded my money and pulled his remaining stock from auction after I contacted him. I would assume he lost a large amount of money as well.

I just hope it doesnt take 3 days or longer to get my account back…but seriously how did the code or even mod see me as a bot when i am running around in a non-repetitive action trying to kill tequal?

Tin foil hat idea: maybe they just nuke an area with bans knowing legitimate players will most likely launch tickets and work on retrieving their accounts whereas the bot operators just see it as cost/risk of doing business and move on without fighting the ban?

grandmooch.8653:

Tin foil hat idea: maybe they just nuke an area with bans knowing legitimate players will most likely launch tickets and work on retrieving their accounts whereas the bot operators just see it as cost/risk of doing business and move on without fighting the ban?

Still, how can they justify removing access to something you paid for. There are a hundred different ways to handle the bot problem. No other game seems to have to take these drastic measures.

Why on Earth would ArenaNet? I’m sure they have talented people working for them… this shouldn’t be this big of an issue.

Gaile Gray.6028:

Dark Revan.7634:

Gaile Gray.6028:

Dark Revan.7634:

Gaile Gray.6028:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Dark Revan.7634:

Dfogs.2549:

Rengaru.4730:

Wow, so I got hit by the banhammer as well…
For botting apparently…
I just hope I’ll get my account back before the 15th…

If I don’t have my account back before the 15th, I’ll scream.

If I don’t get my account by the 15th I’m out. No joke, if I am not back in the game like I should be, since I have done nothing wrong, then its time to look for something else. I would be too pissed that I lost out on the Lost Shore update to continue.

Right there with you. I can honestly say I haven’t had any issues with this game or ANet since purchasing it in September, but I’m starting to feel a bit jaded. Let’s be honest, they are clearly not working as hard on this issue as they should be, or this thread wouldn’t be full of angry and disappointed customers having the same problems over the course of several days.

Not working hard enough on the issue? I’m pretty sure they don’t even view it as such unfortunately. More people got banned today and It will continue to happen until they own up to their mistakes and decide to actually fix this mess.

Yikes. Yeah, I was starting to get really disheartened as to the lack of any sort of official response on the matter, but I wasn’t aware that they aren’t considering it a real issue. Good to know that ANet has become another company that forgets their customers exist once money changes hands.

We assuredly are considering this a important issue, and I’ve been posting on this thread for two days, so there definitely have been official responses.

Our issue here is the fact that it was said there was so few false positives and that a lot of us were botters. For someone that has never done and will never do such things and then seeing so many decent people here begging for their accounts back seems to make me think otherwise.

This is a rumour that you need to stop circulating. Yes, you and everyone else who has said it!

No one has said “A lot of you are botters.” We have said “Some of the people posting here are botters.” And that is 100% true!

Please don’t twist a gentle “Keep in mind that not all of these appeals are legitimate” into a “All of you are bad people” because no one is saying that!

I apologise if what I said was twisting words, I am as you can probably see frustrated that I have had to wait almost 3 days for a “bot” response and I am still not able to play, not because I did something wrong but because someone somewhere screwed up and banned me. So you can see that when you say thing like “some people who are posting here are botters” could offend me, if a-net has banned me for “botting” it is because they consider me to be one or I would’nt have been banned in the first place.

I completely understand and sympathize with your frustration.

Thank you, it is certainly nice to actually hear (read) from an actual person and although it might not have seemed like it I really appreciate you coming on here to answer and help us with these issues. I hope you weren’t offended by anything I may have said as I was venting in general and not directly at you.

davidmendesgd.3586:

grandmooch.8653:

Tin foil hat idea: maybe they just nuke an area with bans knowing legitimate players will most likely launch tickets and work on retrieving their accounts whereas the bot operators just see it as cost/risk of doing business and move on without fighting the ban?

Still, how can they justify removing access to something you paid for. There are a hundred different ways to handle the bot problem. No other game seems to have to take these drastic measures.

Why on Earth would ArenaNet? I’m sure they have talented people working for them… this shouldn’t be this big of an issue.

I know, their people on the forums seem to be very professional but I think those CSRs behind the scenes are underpaid severely overworked bunch perhaps. My ban is not yet a day old so i’m still waiting. hopefully this can be sorted out before the nov15 event. Been looking forward to that.

I was banned on Sat and only reply to my ticket is "Thanks for contacting Guild Wars 2 Support. Someone will be reviewing your ticket shortly. If you would like to add to or update your support ticket, please reply to this message or update your incident by clicking the link below. We appreciate your patience and will reply shortly. "

I’d like to throw my two cents in, just because I can. I bought my copy of the game on Saturday. I played for an HOUR on Saturday before I was banned. Clearly, I am not a bot, nor do I have know how at this point to manipulate the system through the use of macros.

As a new user to the game, this is more than frustrating, this is getting to be infuriating. I feel like I have wasted sixty-dollars to watch my husband enjoy playing his copy of the game, while I sit around waiting to hear from support.

To add to my frustration tonight, we have seen someone else on my account, and when my husband has tried to interact with that person, they have logged off. I have updated my ticket with the new information but still have not received a response.

This is not a good way to build relationships with customers. Either new or existing customers. You don’t treat your customers like criminals FIRST and then go around investigating them after. You treat them with respect and dignity and find other ways to clamp down on bots, gold sellers and the problems of MMO’s.

I don’t want to get my account unbanned and have to worry about the possibility of having it happen again down the road, for no good reason. Because during an hour of gameplay, there is nothing that I could have done, that could be that suspicious to outright ban me.

I’m disappointed that the support system doesn’t offer a concrete timeframe for an initial response. “shortly” and “ASAP” are not proper timeframes for a response. There should also be some other method for contact besides e-mail only. Waiting for an e-mail is ridiculous. Blizzard offers a phone line, and even if it wasn’t a perfect system there, and maybe long wait times on the phone, at least I always had the opportunity to speak with a person if I had the time to wait it out. Especially with something as delicate as my account. Even an online chat system would be a great alternative to waiting for an e-mail.

I work in customer service for a living. Let me just say, so far, this is the worst customer service experience I have had in a long time. Worse than Comcast, and that’s saying something.

My account just got terminated a few minutes ago. I did submit a ticket. I did buy the game during pre-orders at your website and I was charged for it.

I’m going to assume the termination was a mistake since I’ve never done any forms of cheats or exploits (I don’t even know of any!). My account got terminated while I was fighting Tequatl, and the only possible (yet ridiculous) reason that I could think of was for being afk before the fight.

Are you guys really terminating accounts without even a warning for people going afk? How long is TOO long? I really want to have a firm grasp of what an “extended unattended play” is in case I get my account back.

Thanks… >:/

So Gaile,
Any news (besides waiting for an update at resolved tickets) for whom bought the game from the official store and yet not have the non-fraud serials ?

Leftstanding.6814:

My account just got terminated a few minutes ago. I did submit a ticket. I did buy the game during pre-orders at your website and I was charged for it.

I’m going to assume the termination was a mistake since I’ve never done any forms of cheats or exploits (I don’t even know of any!). My account got terminated while I was fighting Tequatl, and the only possible (yet ridiculous) reason that I could think of was for being afk before the fight.

Are you guys really terminating accounts without even a warning for people going afk? How long is TOO long? I really want to have a firm grasp of what an “extended unattended play” is in case I get my account back.

Thanks… >:/

I could be wrong here but I don’t think extended unattended play means being AFK, i think it refers to using automated stuff to run the game without the player being present so its another way of saying botting. I really dont think we get banned for AFKing right.. they usually just auto disconnect people for idling.

My account is finally restored just a few minutes ago, i received the mail and i could log in. Thank you very much and good luck to all the others.

Leftstanding.6814:

My account just got terminated a few minutes ago. I did submit a ticket. I did buy the game during pre-orders at your website and I was charged for it.

I’m going to assume the termination was a mistake since I’ve never done any forms of cheats or exploits (I don’t even know of any!). My account got terminated while I was fighting Tequatl, and the only possible (yet ridiculous) reason that I could think of was for being afk before the fight.

Are you guys really terminating accounts without even a warning for people going afk? How long is TOO long? I really want to have a firm grasp of what an “extended unattended play” is in case I get my account back.

Thanks… >:/

I got banned fighting tequatl as well.
Hope I get my account back soon, its sad beeing banned when I did nothing besides playing the game =/

My account went from the banned message to “We have detected that your account may have been accessed by an unauthorised individual…” message. Interesting. No reply from the support though even though they changed the message.

lyraleo.3980:

Leftstanding.6814:

My account just got terminated a few minutes ago. I did submit a ticket. I did buy the game during pre-orders at your website and I was charged for it.

I’m going to assume the termination was a mistake since I’ve never done any forms of cheats or exploits (I don’t even know of any!). My account got terminated while I was fighting Tequatl, and the only possible (yet ridiculous) reason that I could think of was for being afk before the fight.

Are you guys really terminating accounts without even a warning for people going afk? How long is TOO long? I really want to have a firm grasp of what an “extended unattended play” is in case I get my account back.

Thanks… >:/

I got banned fighting tequatl as well.
Hope I get my account back soon, its sad beeing banned when I did nothing besides playing the game =/

Did you get any good drops?

Just kidding.. hehe..

Don’t reply though, they might see this as a “discussion” and ban us from the forums.

>_>

This sucks. I normally play Guild Wars with my 12 year old son, and I got banned! I’ve tried filling out a trouble ticket, and got the same generic response.

On the bright side, at least they didn’t ban my son’s account.

Critical.5286:

My account is finally restored just a few minutes ago, i received the mail and i could log in. Thank you very much and good luck to all the others.

Congrats to you friend, hope you have fun in-game.

Leftstanding.6814:

My account just got terminated a few minutes ago. I did submit a ticket. I did buy the game during pre-orders at your website and I was charged for it.

I’m going to assume the termination was a mistake since I’ve never done any forms of cheats or exploits (I don’t even know of any!). My account got terminated while I was fighting Tequatl, and the only possible (yet ridiculous) reason that I could think of was for being afk before the fight.

Are you guys really terminating accounts without even a warning for people going afk? How long is TOO long? I really want to have a firm grasp of what an “extended unattended play” is in case I get my account back.

Thanks… >:/

I was banned also today few hours ago. My observation is most bans was during keyboard smashing, jumping puzzles, fighting etc. but nevernot afk!

Question Gaile does it matter if we submitted a ticket through Login Issues tab vs. Ask A Question tab?

I also got banned on Saturday…I have since gotten a generic bot response and now I can only keep on waiting….Good luck to everyone here.