Guild Wars 2

This doesn’t work at all — I have the exact same issue and we get nothing but server errors.

My account might of been hacked. I get this message when i log in. “Your account has been terminated for engaging in or assisting with gold or items sales for real-world money.”
I’ve NEVER done that and never will!

I logged off late at night and when logging in the next day i was banned.

Ticket/Ref# 1 #120831-020960
Ticket/Ref# 2 #120903-008302

Thanks in advance.

Edit- I did get attempted log-in emails and password resets a few times.

I did change my password afterwards so no one else hacks it again

I’m posting for a friend who has been hacked since 9/1/2012. He has not received any response from customer service despite following all the info that was posted. His reference number is: 120904-005737

#120905-000900

Came home from work and when I tried to log in it said my account has been permanently banned. Guessing I was hacked.

So my acount was baned, not sure why never bought or sold gold, did buy 15 gems using the market trade in game and did try to trade two silver for 8 bone shards, any know why they would ban me for that, or how long it takes to get an answer on tickets, and does anyone know why the only thing you get a quick reply form guild wars staff is on the forums?

You were probably hacked and used to sell gold/spam a gold site.

I don’t understand why support would retrieve my account and then leave it banned. Can anyone explain this to me please.

any timeframe on when people who posted in here will get help?

I was banned for the same reason, but had control of my account the next day. Can’t log in, says I am terminated permanently. Glad they can shut down hackers fast, but really would like to continue playing again.

behrd.5347:

Any timeframe on when people who posted in here will get help?

I would like to know this too. I’ve been trying to stay patient for 6 days but this is getting way too long… :’(

My wife’s ticket # is 120901-012726

Date created 9/1/12

She received an email reply just today claiming “resolved” that included a new password for her to login with (with the new email address she created to use with her GW2 account). This password is not working. She still cannot play the game.
The error code (3002:1008:1:462) states “The email address you entered was not found. If you have an active account, please try again.”. She checked her email address and it is correct, based on what the admin’s resolution email says.
She only changed her account’s email because of suspicious emails she was receiving and that is what GW2 told her to do!
Please help her…it has been 3+ days of no play, no fun.

120831-021344

I found out Friday night my account had been hacked and perma banned. Put ticket in that afternoon. Since I have updated to more secure email and pw for my account.

Was freaking out to be honest, because it said I was banned for gold selling, with no clue I was hacked until I saw my email stated someone was trying to login from China.

Anything you can do to speed up the process would be great.

Ticket Number “120901-015375”
Friend was hacked on September 1st, still waiting on a response.

Hello,

I’m posting this on behalf of my friend Kaon Lowe.7218 who’s been unable to access any part of the game since the 30th. He’s tried every time you’ve said the email authentication has been fixed. He’s submitted three seperate tickets on the issue as per your specific instructions to accellerate his ticket and still no change.

His ticket numbers are:

120830-014694
120903-001862
120903-005733

To restate, Kaon is unable to log in because he isn’t getting the authentication email and thus cant get in to change the email adress so that he can log in.

I hope you can help him quickly as the last few days has not been pleasant for him.

Come on NCSoft. I was hacked on August 29th and I am still locked out of my account. You sent me a new password 3 days ago to reset my account and when I tried it (multiple times), it told me that it was an invalid password. My old password still works so that means you never even really reset it. I have been trying to tell you in my support tickets but you never response. I have been out of game for a week. Fix this please!

Has anyone in this post had any sort of resolution to their problem?

#120905-001191 really want a reply, and this is rediculus been a whole day I coulnd’t even to anything, and one day I get to play all day

I am just guessing…but one team is working on restoring hacked accounts while another is busy tracking down gold spammers and what not and while your account was in the hackers hands they did illegal things and the second team banned you right after the first restored you…just my guess

GaileGray.9587:

orca.1806:

He has submitted three tickets relating to his account being hacked by gold sellers, and has only received one response about something entirely unrelated. The ticket numbers are as follows: 120831-017385, 120903-008371, 120904-010682. No account access since the 31st, and your wiki said everyone who has submitted a ticket before the 1st has been helped. Please escalate and respond to these tickets.

That’s one of the problems. Sending three tickets is delaying his response. The team will assist him after the tickets are reviewed and merged. I cannot give a timeframe at present.

Uh, then why does it say here to submit a new ticket if your existing one hasn’t been serviced? http://wiki.guildwars2.com/wiki/Game_status_updates

Our customer support team is prioritizing hacked accounts and other blocking login issues over other types of support requests. If you submit a support ticket for a hacked account, ensure it is properly prioritized by following these instructions.
We have now completed prioritized requests submitted prior to Saturday, September 1. If you have an older ticket that has not been completed, that means it’s not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, “Hacked Account – Ticket submitted August xx – Ticket number xxxxxx-xxxxxx” (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket.

You guys really need to get your act together… I’m getting crapped on and I’m following literally all of the instructions you’ve given, and NOW I’m getting conflicting instructions. I was the second reply in this thread, and I still have received NO CONTACT. Also, falsely advertising that ‘all tickets submitted prior to 9/1 have been completed’ is just wonderful. I would have performed a chargeback by now if I had not bought this off of Amazon – I’ve spent more time banned than I have playing since release.

Why does this thread even exist if you still haven’t even helped the second guy to post in it? Best of luck to everyone who posted after the first page.

That sounds likely except it happens to a huge number of people. That seems an odd set of events to happen over and over again

120831-004682
Approved but still banned

Karma Weapon Exploit Appeals.
Approved [by french support] 12/08/31 at 6h am (paris GMT)

Posted here to:
https://forum-en.gw2archive.eu/forum/support/account/Karma-Weapon-Exploiter-Appeals/first#post5303

Thanks.

Hi there, my friend’s account was permanently banned initially, then changed to 72 hours after the appeal. However, after the 72 hours period, he couldn’t log in to his account, saying the password is incorrect; 11:0:2:1708.

He then submitted a support ticket on that issue, yet has not been able to get any response from the support team. He couldn’t log in even to the forum so I’m posting it here for him.

His account ID is CrunchZer.1479.

Thanks for your time! Cheers!

its definately one big chinese cluster **** Luckily I had only played for one night and hadnt decided on a main toon yet so will only lose lvl 17 stuff at worst…but if i get my account back and then get banned then VISA will be getting a call to get my money back….I should have done that already and just started a new account but I decided to give them a few days to sort it out, the few days i can actually play seriously and had lined up for GW2 are already lost ( i had 48 hours set a side no kids, no work, no plans) so another day or so wont kill me but I feel the frustration

My friend hasnt been able to login to his account at all since the day he pre-purchased the game which was on 08/25/12 and he is unable to play due to issue. In the begining it was saying he was getting error 9 but when the headstart was over it still doesnt let him log onto the game. He has read through all the error posts and followed instructions but none of that worked for him. It is also saying that the serial code you have entered is already in use when he tried to go back to the email. Now it isnt giving him the error 9 either and is saying you have not entered a serial code to our account and the grace period has ended. Here is his 12-digit Incident Number: 120825-010119

120831-001664
Permanently Banned for no reason and want an answer

Well as the title says my account has been banned permanently for no reason. I have know idea why I have been banned only got to play the game for 3 days. I didn’t say much on chat other than hello, have a good day and danced. I also just did quests in the Asura area. I have two Asuras level 12 necro and level 11 ele. I also have two humans a level 2 mes and a level 4 thief. I went to log into my account on the 31st of August and said permanently banned. I use a different password for each of my game accounts on blizzard, tribes ascend and GW2 but all under the same email with a 24 character long password. I wasn’t involved in the norn exploit and only found out about it when I jumped on the net to see the problems with my account. I did have the one problem with my account that when I sent the authentication email it kept failing till I tried it once my account was banned and said it was a successes which I thought was a bit strange. I have submitted the problem to the Guild wars 2 support team on the 31st when my account was hacked but didn’t get much of an answer only that we have received your email. I left it for a couple of days as I knew they would be busy but found out other people were getting help and support on there problems straight away (like a day) where here is me getting no help or support in this situation and it makes me want to cry a little. Its like I have been put in the deep end with no answers at all. :‘( All I want is some help from support to get my account restored or an answer to why my account has been permanently banned.
TL:DR: no response in help wise from the guild wars 2 support team in 5 days about my account being banned for no reason. :’(

Also heres the link to my forum support question
https://forum-en.gw2archive.eu/forum/support/account/Permanently-Banned-and-want-an-answer/first#post5584

Thanks :’)

#120902-012151 Second ticket created after told to use Hacked Account as title

#120829-012357 First ticket Created after account hacked and banned for “selling in game gold for real world money”

Obviously I didn’t sell gold…..

This is Day #7 of my ban…..

If you can review tickets, can please check on my ticket: 120831-015403, it was s’posed to be un-banned yesterday.

Hey my account was hacked and I have control of my account but 25k karma and 4g were missing from my account when I got access back I have submitted 3 tickets so far and have not received a response yet the Ticket numbers are:
120904-001355
120902-002902
120829-009718
Any response would be greatly appreciated, Thanks for your time.

My account was hacked by gold sellers that used it to advertise, account was banned.

I have sent in multiple tickets since the 28th and finally got one answered stating I would have access to my account again but when I went to log in it was still banned.

120904-001124

120831-002623 (Ticket answered but access wasn’t granted.)

Submitted from Web – 09/04/2012 07:52 AM [Incident:120904-005145]
When my friend, who cant log into the forums tried to log into his guild wars 2 account it says that his email does not have an account associated with it. He has emails verifying his account and his emails with his serial code.

EDIT:5 DAYS NOW TOTAL, 20 HOURS AFTER PROBLEM WAS SAID TO BE FIXED
im using my bfs account atm to report this because i have no email account linked to my account
my ticket number is 120901-009777
the basics of what happend are as follows:
when creating my account i miss typed the email addy in some way so i have no access to log into my account ive been waiting 4 days i got a respose saying my email was linked etc, i tried it and to no avail…it doesnt work…it still says the email cannot be found now im stuck waiting again and its been 5 hours :/ i really want to play already and dont want to wait another 4 days when i should already be playing >.< as per the wiki i dont know if i should re submit or leave it be…i just want my email linked to my account so i can log in i submitted first thing in the am Saturday now im being told all of saturday was done when i was only looked at 5 hours ago and im still not moved to a “resolved” status something is wrong with this picture…

With the new instructions on the Wiki……They are telling me that if

“Customer Support
Our customer support team is prioritizing hacked accounts and other blocking login issues over other types of support requests. If you submit a support ticket for a hacked account, ensure it is properly prioritized by following these instructions.

We have now completed prioritized requests submitted prior to Sunday, September 2. If you have an older ticket for a hacked account or blocking login issue that has not been completed, that means it’s not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, “Blocking Login – Ticket submitted <date> – Ticket number xxxxxx-xxxxxx” (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket. "

This is the 3rd ticket I have had to submit….even though I have followed the instructions on the previous 2 tickets to no avail…….Banned now for 7 Days.

Blocking Login

120905-001531

Unresolved

09/04/2012
Hacked Account

120902-012151

Updated

09/02/2012
Account Appeal

120829-012357

Updated

08/29/2012

Some feedback would be greatly appreciated…>One can only be so patient.

Just had to submit ANOTHER ticket because apparently my hacked account ticket from the 1st Sept was not prioritised correctly (after following the instructions for a proper hacked account ticket on the offical support site).

Edit: ticket # is 120905-001623 in case any of the GW2 staff are ever going to look at it.

its really hard to be patient after waiting almost a week i believe in you guys

My friend has been hacked with no response; 120905-001631

Maybe if we can get a big name like G4TV to publicly blast them, it will light a fire under theirkitten and kitten will get done.

Friends account hacked
“Was hacked on the 31’st and submitted a ticket on that day and this has still not been resolved for me, if you could please have a look at the following ticket I would greatly appreciate it.
Reference Number
120901-000739
Thanks.
"

My account’s ticket is 120902-018334 and I have been waiting for three days now. I have received no updates besides the initial default update. My email has been changed on my account, and so has my password. The password change happened first, then the email change. Please answer my ticket soon, I would very much like to play, because I am posting this comment on a friend’s account.

My daughter is having MAJOR account problems. We have begged and pleaded for assistance, left phone numbers with support, and with little to no contact (via email only) in return. I am having to post this for her because of the account being locked out…it says she doesn’t have an account. Even her old Guild Wars 1 account is croaked thanks to this! It is starting to feel like a waste of money here…..please help!

The support incident number is 120829-011909, opened on August 29, 2012.

120831-018086

I’ve been banned since August 31st midday, I’ve had my ticket in for four days now with no response, I really wanna play!

I’m actually not sure how or why I was banned, I was doing some personal story quests when all of a sudden I got a build error saying I was terminated for inappropriate behaviour. Then it tells me that I was banned due to RMT (which I didn’t do!!). Community managers on Facebook told me I was hacked but I don’t see how, I still have complete control over my account and I was playing when I got banned. I just wanna play again I love your game, been waiting years to play it!!

Thanks so much in advance
Long time fan

Karma weapon exploit appeal -approaved but still permabanned.
Ticket number: 120831-009218

First ticket: 120902-002345
Second: 120904-006143

I don’t know if I was banned as a result of being hacked, but I do know that when I played on Saturday morning, my character was on the server Underworld, and not Gate of Madness where it should have been. (at least, according to the wvw stats screen) I figured maybe it was a glitch or whatever, and disregarded it. When I tried to log in again Saturday evening, I discovered I was banned.

Been awaiting a reply ever since.

and now we wait before they even do anything to help us

[Incident: 120901-005179]

I came home on 08/31/12 to find a message stating that my account was terminated for engaging in or assisting with gold or item sales for real-world money. I have not done so and there were a couple of thousand (literally) emails in my inbox about someone trying to access my account from China. Have not heard anything back after filing my ticket. Hope I can get my account back soon, I was enjoying myself!

Also, is it possible to change emails after the fact?

Original from 8/27: 120828-003070
Followup (to correct routing per wiki status of 9/3): 120904-002099

Was perma-banned for “advertising an inappropriate website” – I don’t even advertise LFG, so I know I didn’t advert for an RMT site. Logged-out of game on 8/27 to relog, could not log back in. Immediately changed account password and pwd to email address. Was told 8/31 that I should be able to login again – could not. Launcher still tells me I’m permanently banned. Updated original ticket. Was told ticket was being escalated. No further word.

Please see ticket(s) for original purchase info. Further info available upon request.

Thanks.

just opened a ticket right now, only get to play tuesday and weds nights for about 2-3 hrs at a time, and now I cant play. It says I am permabanned, I have received no emails, or anything

my ticket is

Thanks for contacting Guild Wars 2 Support. Someone will be reviewing your ticket shortly. If you would like to add to or update your support ticket, please reply to this message or update your incident by clicking the link below. We appreciate your patience and will reply shortly.

[—-001:000235:24983—-]

maybe you guys should hire some of them Funcom guys that got laid off to help

reporting for Melas.5164

120903-000528
date created 0902 status unresolved

received
Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.
Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.
Thanks!
-The ArenaNet Team

he did not changed his email
thanks

My account was compromised on the 27th of Aug, and it was restored on the 4th of Sept. But it was, and still is banned for conducting gold selling activities and I am still unable to log into the game.

My original support ticket is 120829-002710 which I have updated over 24hrs ago, and am awaiting a response regarding game access restoration.

Thanks

Her ticket would be: 120902-017047

She was hacked a couple weeks prior, and although her account had been supposedly returned to her possession after she changed her Email and the like, she still cannot access it. She’s had her ticket open for about a week now, with no reply.

Not to be rude, but isn’t a week enough? She’s really distraught, and doesn’t even know what state her account is in.