Guild Wars 2

Gaile Gray.6029:

Update: 7 February 2014

328072 – This is not 3 days old. Please allow time for the team to assist you.

Apologies, its three days later tonight, and it was posted more in concern of lack of contact that it was received beyond initially and passed on. I have no clue if it is even being looked at yet, may main concern was that I had thought I had the issue figured out and had emailed such in follow-up, then immediately followed up again realizing I hadn’t, so I wanted to ensure the ticket was not cancelled. Thank you Gaile, and to your team for your hard work.

Ticket #326113 (SOLVED)

Passed almost 4 days and I got no response

(updated ticket)

My friend submitted ticket # 324383 on Tuesday, February 4, 2014 at 1:13 PM after recieving an email notifying her that her account email had been changed.
This wasnt sent on Tuesday, February 4, 2014 at 7:01 AM. Since then she has only gotten 1 email (same day) stating that it was getting transfered to a senior member.
No status updates have been given and the ticket is 5 days old.

I have put in a ticket for a refund of my gems runes and crests when you changed the FLame Kissed light ARmor. That was 3 days ago I have still to receive a reply or refund. I’ve been a loyal player of guildwars since the beginning buying both collectors editions I feel sad to note that, and it means nothing. I don’t deserve a response or for that matter a real new set of armor or my at the very least the original armor I covered. I cant even find out whats happen to my ticket. What happen after 2 months time caught up to you and it was decided that we’d better get something out so you choose random existing armor. If you were going to do that why didn’t you at least let us vote on it. I could go on however I’ll sign off with how extremely disappointed I am in ANET, shouldna known building the ultimate game out..... big business in we can now all be ignored......

328072 – Resolved.

Thank you to the support team for dilligence, even through those of us that have exuded less patience due to concern, and for helping to alleviate those concerns and bringing swift resolution. Especially you, GM Anduril and Gaile for all you do

Still waiting for the first reply on my ticket I made 3 days ago…. due to the ticket I havent even played for 3 days because you take so long to speak to your customers.

333516

[Resolved] Ticket #326868

So I bought 5 black Lion Keys with gems from the gem store and used it to unlock the BL chests. After unlocking it, I realize I didn’t want to use it at the time since it’d be better to wait until a promotion was out, like now with the Lovestruck skins. Over the course of time, I forgot that I used the keys from a character I rerolled, so now I no longer have access to the unlocked chest, even though I paid gems for it. This was the response I got from support.

Thank you for contacting the Guild Wars 2 Support Team.

We understand you would like to open some unlocked Black Lions chest that show as soulbound. Although we are aware you’ve tried with all your characters to claim them, keep in mind that any items that were soulbound to a deleted character will remain like that. Most likely this is the reason why you are not able to claim these Black Lions Chest.

I’m very sorry that we were not able to do more for you this time and I thank you for your patience and understanding.

Regards,

GM Enigma
Guild Wars 2 Support Team
http://support.guildwars2.com/

Can you at least turn those Unlocked BL chests into 5 BL keys again so I can make use of it? That’s 450 gems wasted!

Putting in a ticket for my friend, he cannot login to GW2 forums

Ticket #334889

Ticket#335021

I’ve s submitted this ticket like 80 hours and i received nothing but the automatical reply when I sent it!

Ticket #335222

Submitted over three days ago and have only received the automated reply.

Ticket 311503
Been waiting for 10 days on a reply from the support and still nothing.
Can you check the ticket again if it’s getting reviewed.

Hi, ive been waiting over a week since i submitted and havent heard anything yet (315841:Obsidian Shards Disappeared) is my ticket, please help me.

Ticket #336614
I bought a character expansion and created a new character. When I used my new character I chose to not represent my guild, however all my other characters were kicked out of the guild. Since my characters were the only ones in the guild, my entire guild was destroyed. I lost my items which were stored in my guild bank.

ticket 338660

hopefully posting here would get me somewhere. only response i got from the support team was an automated email.

Dear Gaile Gray
I posted this for my friend and he got no response almost 4 days
Ticket #335505

Lost over 20 WvW rank up boxes with the EotM update.. no reply so far.
#333773

Ive got a 6 day old ticket for an account password reset ticket I need looking into, or atleast some acknowledgement thereof.

I’ve been looking for a contact phone number and there seems to be none. Any help would be appreciated. I have 3 accounts in the household and this is the only one I can’t access.

#341800

Hello I submitted a ticket (( ticket no. 341028 )) 3/4 days ago concerning an item (Quivver from the gem store) that suddenly disapeared from my inventory after a lag burst without a deletion prompt. I gave the details of my character and the only response I can find in my email is the automated one you get after you send a ticket (More details can be found in my support ticket..). If you are requiring more information on how it happened I am happy to talk to you about it, I’d simply appreciate the acknowledgement that it is under review as I have been extremely happy with the support you have all given me over my other 2 tickets. This item is one of my favourites for Roleplay.

Posting on behalf of my friend.

“Hey I’ve heard a lot of good things from friends about Gaile Gray, even from back in the days of GW1. That said I would greatly appreciate it if they were able to look into my current situation.
I’ve received a personally motivated permanent ban from an Arenanet staff member (name mentioned in my support tickets.) Chat logs can confirm that just 10 seconds after my conversation with him I was permanently banned. Thus far the support team has been completely unwilling to look into the matter as I receive nothing more than copy pasted blanket responses. This is a serious issue as I have never exploited dungeons for the purpose of selling (the supposed reasoning for my ban.) More details can be found in my support tickets, however my very first ticket was was made before I understood exactly who I was talking to prior to receiving my ban.

One response “The details that lead to the termination of the account were thoroughly reviewed by our team prior to taking action, and we maintain absolute confidence in our conclusion” makes me very frustrated as this ban was issued in all of 10 seconds and it’s clear this issue is being completely ignored. Please help me.
Ticket numbers: 334452, 334889, 345875"

Hello there! could you guys please take a look at my ticket? its been almost 4 days #344311 thanks in advance

Hi guys, Ticket: 338397, 4 days old…
Sry for duplicate, i didnt know so i wont make another, but can you reply to this ticket plzz

(345466:map completion 100% no gifts)

my forum thread

https://forum-en.gw2archive.eu/forum/support/bugs/100-map-completion-and-never-got-my-gifts

ticket 338660

it’s been more than 5 days since i created this ticket and up to now, not a peep from anyone from the support team. i still don’t know what violation i suppose to have done.

can someone from the support team please look into the ticket.

thank you.

request#337975

5 days old ?thanks

I posted this for my friend and he got no response almost 5 days
Ticket #335464
He just participated teq’s event,not used any Illegal program

Tickets 335679 , 335464 , 338091, #335418

I’m doing this for my friends.
They are 5 days old.

There will be language and time-zone problems.

Hello,
I want to change my e-mails since I buy it from my brother’s friend.
My account is :********@hotmail.co.th
I want to change to : ********@windowslive.com
Thanks alot.

polina.4910:

Hello,
I want to change my e-mails since I buy it from my brother’s friend.
My account is :xxxxx@hotmail.co.th
I want to change to : xxxxxx@windowslive.com
Thanks alot.

You will only be able to request an email change by submitting a ticket to Customer Support. Top of Page – Support – Submit a Request.

You should edit out all your personal information, as it is dangerous to display such information publicly.

Hello,

My friend his account for Guild Wars 2 has been hacked and he sent a ticket for review more than three days ago.
His ticket number is: 339990
His account name is: Bouarim.7048
Would be great if you could take a look at it.

Thanks in Advance,

#280231

The only reply I got from support was 4 sentences that are not even relevant to my complaint. I replied immediately, expecting more than a brush-off. That was 7 days ago.

The person who is harassing me has continued to do so since then and I could have updated my ticket again, but I see no point.

The thread I created on this forum and which can be found here: https://forum-en.gw2archive.eu/forum/support/account/Do-you-ban-for-this-type-of-harassment was closed without an official reply.

Thus far, support has been decidedly unhelpful.

ticket:

Your request (341173) has been received

it’s been 4 days already. help

My guild leader was hacked and then banned from the hackers using a bot. He make a ticket 4 days ago and hasn’t received any response. Ticket 346178. Thanks for the help.

My friend Kartika.6801 was falsely banned for botting when she was meleeing the shatterer. She never and would never do anything like botting or macro. She submitted a ticket 3 days ago. Her ticket number was 345977. Please help!

Ticked number 345980 was banned for botting and does not bot. Was in EOTM when banned. Ticket is three days old please review.

ticket number #339222
Hello, im posting this for my friends. He got banned because of botting/ using macro. I know him, hes on skype with me the whole time and there is no way he will do those dirty trick. Please help him, his ticket was 5 days old.
Thank you

Hello. My friend’s account was banned. Ticket #342411 is 4 days old, please review. Thank you.

Thanks for contacting us! Your request (349333:Account Restoration) has been received.

can you check out ticket #345850 it’s about the flame-kissed armor it’s been waiting some like 5-6 days at this point and I’ve not even received an email despite entering the right email address (I verified this) so… yea…

edit resolved

Ticket 342699 from the 9th of Feb also,

thanks for your time.

Ticket #341173

5 days now without a reply – It’s a very simple issue.

I thought the response time was 24 hours?

Ticket – 341494

Submitted 5 days ago.

Hi Gaile,

Could you please look into my ticket, it was submitted a little over 3 days ago. The date/time on the auto response mail is Mon, Feb 10, 2014 7:49 pm. That is EST.

Think my ticket number is: 348264

Thanks.

Ticket – 347189

Please review, is over 3 days old. Thank you.

My friend’s account has been deleted, and he sent a message to the admins or something, not sure where, anywayhe hasn’t gotten a response back and it’s already been five days.

This is his ticket number: 342614

Posting for a friend…5 Days waiting.
Ticket #340019

A week waiting.
Ticket #335959

Hey Gaile,

Any news on my:

“319928 – We will be fulfilling your request very soon.”

It as been a week now.

#351173: One of the Characters won’t load(Lion’s Arch)

Been more than 3 Days.