Guild Wars 2

GaileGray.9587:

It’s true that we’re helping most people within 48 hours. But we have a backup that you can use. If you do not hear for five days, you can post in the Tickets for Review – 5 days and older thread.

Oh wait, you’re a Raider fan? That’ll be 10 days for you, buddy.

Well, I’m a 49ers fan, but it’s still good to watch them Raiders, even if they are hard to watch at times. I’ll wait a bit longer and then just move it, if I gets past the 5 days.

Have you done any troubleshooting? Updated the drivers for the video card?

moonslightv.6704:

Vryllyn.7923:

moonslightv.6704:

Vryllyn.7923:

moonslightv.6704:

I really do not understand why he has to deal with this. He is up there in age and he doesn’t need the stress with his health conditions. I told him I would handle it because of that fact. If i can provide all the information, why can’t I get his account back for him especially since i paid for it?

Would you like it if someone could randomly call on your behalf and make changes without your permission? That is a pretty standard security measure.

Normally I would understand that, but if I can provide all the details they need I don’t see what the problem is. I bought the game for him as a gift, since I bought it I should be able to handle the support too.

It really depends on the situation, when you have been having accounts compromised, you are probably going to be less likely to listen to someone other then the owner. It sucks, but it’s better to be safe then to create more problems.

Well he just tried to open a support account but can’t because the e-mail address he tried to use is the same one as his account that was compromised and it won’t let him login. So again, how else can he get his account back if I don’t help since he cannot seem to get ahold of support himself?

I know in some cases you can create a dummy account. Might want to try that and just include of the information on the ticket along with the original ticket information, or wait for the admin here to see this.

I just realized this. You should change the initial message to include the Ticket number to save time.

moonslightv.6704:

Vryllyn.7923:

moonslightv.6704:

I really do not understand why he has to deal with this. He is up there in age and he doesn’t need the stress with his health conditions. I told him I would handle it because of that fact. If i can provide all the information, why can’t I get his account back for him especially since i paid for it?

Would you like it if someone could randomly call on your behalf and make changes without your permission? That is a pretty standard security measure.

Normally I would understand that, but if I can provide all the details they need I don’t see what the problem is. I bought the game for him as a gift, since I bought it I should be able to handle the support too.

It really depends on the situation, when you have been having accounts compromised, you are probably going to be less likely to listen to someone other then the owner. It sucks, but it’s better to be safe then to create more problems.

Kurrick.3847:

Im right there with ya…… Im 50 years old been gaming since the 80’s in one form or another and have never had this much problem getting customer service to fix an issue…particularly when the cos can be traced back to there own practices. Then to read some arrogant…. person… spout that its my own fault for using questionable sights!!! Some of us have more integrity than that!! ……. sorry just very frustrated shouldnt vent here…..

I’ve been venting to friends and family that have been able to play as they go “It’s so great to be able to play.” >_<

moonslightv.6704:

I really do not understand why he has to deal with this. He is up there in age and he doesn’t need the stress with his health conditions. I told him I would handle it because of that fact. If i can provide all the information, why can’t I get his account back for him especially since i paid for it?

Would you like it if someone could randomly call on your behalf and make changes without your permission? That is a pretty standard security measure.

luridftw.4536:

Were you guys network hopping? I change computers on my own router/network many times per day. And this was never an issue.
I’m sorry to hear players are getting locked out of their accounts.
Just keep trying : /.

I don’t think I was, but I was only playing on my gaming computer. Didn’t try it anywhere else, but I never did that e-mail auth, because it was broken for the first few weeks. I just wonder if not doing that assisted with it getting locked.

Arcanemir.6437:

I got the error message saying an unauthorized user accessed my account. I have already changed my password and email address on my account. Please get me back in, I was really getting into the game. Ticket #120911-007252

I am in the same boat. I’ve done change, per the automated ticket. I got locked out on Monday. They do say that there is a turn around time of five days. They are probably dealing with a lot of tickets right now.

Oo Evil.7160:

So you have been waiting for a week? That’s some long time…
They sure are fast banning though

I’ve been waiting for 4 days. They say the turn around time is around 5 days.

GaileGray.9587:

Guys — I don’t know what phone number you’re talking about, but we don’t offer telephone support.

Sorry to ask, but would it be an option in the future? Or LiveChat? I do see it offered in beta for GW1.

I tried this one. It didn’t work.

I’ve submitted a ticket as well. I’m currently waiting for a response and did a forum post as well. They might be swamped, but I wish they had other methods to resolve these issues, ala phone or via live chat.

Ticket 120911-001571

I tried to log into Guild Wars Monday night after being disappointed in the Raider game. Last time that I logged into GW2 was Saturday morning. For the past few nights, I’ve been trying to log into the account and constantly get this error. I’ve submitted a ticket and I’ve used the automated response on the message to no avail. I’ve responded to the message and nothing has been heard from by the support desk. I’m generally a pretty patient individual but this weekend, I had some issues with another MMO regarding an issue with my account and managed to have it addresses within the same hour via their live chat. With this situation, there is no Live Chat and no phone number to contact customer support. It doesn’t seem to be correct to have to wait days upon days for a response to a simple problem, especially one that can be resolved in less then five minutes.

Please take a look at this ticket and please address the issue.

Thanks.