Guild Wars 2

The FAQ was a mistake but they are offering compensation for the fact they edited it, it was misleading but now there is compensation without loss of account or just a straight refund.

https://www.guildwars2.com/en/news/pre-purchase-community-address/

ANET COMING THROUGH!!! THANK YOU FOR PROVING YOURSELVES

Straylight.7529:

XeoShock.7094:

Straylight.7529:

Astralporing.1957:

Straylight.7529:

The cost of the free bonus is zero.

It is not. It costs Anet something to offer that bonus. They run a business, not a charity – they wouldn’t have offered it if they didn’t think that cost would pay off. And it can pay off in only one way – from money that come from customers. In the end, everyone that buys the bundle pays that cost, but not everyone receive the bonus. Thus, there’s a group of players that subsidize the bonus for others without getting anything in return.

When you see the “free bonus” offers, you have to remember that they are free in name only. Somebody does pay for them.

It pays off by attracting new players. They will purchase HoT as a result and maybe even buy gems. The cost of the core-game is zero if you purchase HoT. If I (as a veteran) buy HoT I pay 50$ for HoT and nothing else. It’s really not that hard to grasp. It seems you have reached the stage where you desperately want to be unhappy/offended.

but who’s to say whether it is truly a ‘bonus’ or not?

How do you know you are just buying HoT when it is the same price as HoT + Core?

Because the cost of the free bonus is zero. Therefore the 50$ can be attributed to the expansion. Everyone who pays 50$ gets HoT. Those who don’t have the core game simply get it as a free bonus.

If new players had to pay 50$ + another 20$ (for the core game) for a total of 70$ then it wouldn’t be free. But that is not the case.

Ok you either work for Anet or are oblivious to what is right in front of you… There are 2 parts of my last comment, look carefully.

Straylight.7529:

Astralporing.1957:

Straylight.7529:

The cost of the free bonus is zero.

It is not. It costs Anet something to offer that bonus. They run a business, not a charity – they wouldn’t have offered it if they didn’t think that cost would pay off. And it can pay off in only one way – from money that come from customers. In the end, everyone that buys the bundle pays that cost, but not everyone receive the bonus. Thus, there’s a group of players that subsidize the bonus for others without getting anything in return.

When you see the “free bonus” offers, you have to remember that they are free in name only. Somebody does pay for them.

It pays off by attracting new players. They will purchase HoT as a result and maybe even buy gems. The cost of the core-game is zero if you purchase HoT. If I (as a veteran) buy HoT I pay 50$ for HoT and nothing else. It’s really not that hard to grasp. It seems you have reached the stage where you desperately want to be unhappy/offended.

but who’s to say whether it is truly a ‘bonus’ or not?

How do you know you are just buying HoT when it is the same price as HoT + Core?

Straylight.7529:

XeoShock.7094:

and who’s to say whether it is truly a ‘bonus’ or not?

Regina Buenaobra.6193:

To clarify: $50 is the price of the expansion. We included the core game as a free bonus to make it easier for new players to get into it.

Truly

and who’s to say whether it is truly a ‘bonus’ or not?

Killthehealersffs.8940:

XeoShock.7094:

And I’m saying there is certainly a CHANCE that there was deception, the shady business changing the FAQ nowhere near before the pre-purchase release.

That being said there is also the possibility that something went wrong and the FAQ was ‘forgotten’ etc.

Does not change the fact people have been mislead and are angry no matter what angle you see it from.

Oh my knight in shinning armor !
Caring about other ppl , at the injustice they have bestown upon you !
Plz marry me and lets head up to the at the Brokeback Mountain ! :P

aaand that’s enough internet for today :P

And I’m saying there is certainly a CHANCE that there was deception, the shady business changing the FAQ nowhere near before the pre-purchase release.

That being said there is also the possibility that something went wrong and the FAQ was ‘forgotten’ etc.

Does not change the fact people have been mislead and are angry no matter what angle you see it from.

Vayne.8563:

XeoShock.7094:

Vayne.8563:

Astralporing.1957:

Vayne.8563:

All I’m really saying is that it takes one person assigned to make a change to a FAQ to not get to it and another person who is overseeing that person to not follow it up, for a FAQ change to be missed. It really is that simple.

Yes, it might have been a mistake. Still, not changing that FAQ until the very last moment was definitely in Anet’s best financial interest (as this way they could continue to milk people longer for content they were already planning to give away for “free”), so i have a reason to be suspicious of their motives. Funny thing that mistakes in player’s favour either don’t happen at all, or are fixed right away, butr mistakes in Anet’s favour always keep persisting.

In Anet’s best financial interest? Really? Do you really think Anet’s negative publicity and the refunds they’ll have to give and the bad blood they’ve created are in their best financial interest. To me that’s the biggest clue that this was a mistake.

Because it’s in Anet’s worst financial interest. They were at E3. They were looking for a flawless huge launch. What they got instead was some very bad press at a time when they were looking for momentum.

Anyone who had looked it over with a critical eye would have seen the implosion. They KNOW this community. It’s not going to let Anet get away with anything and Anet KNOWS this.

Put yourself in the position of Anet management for just a second. Do you really think that they sat there at a meeting and said, I have a great idea. Let’s sell a bunch of copies of this game to people, telling them they need it and then, at launch, we can change it and give the game away free?

Does that make sense under ANY circumstance you can think of? No. This was a mistake. It was ludicrous. Even the most cursory examination would have shown this to be a fiasco. It was always going to cost Anet from the moment it happened.

There’s no way this was some master plan. Hell, if this was a company of evil geniuses, making a plan to take money from us unsuspecting fans, you’d think they’d have come up with something that people wouldn’t have seen through in one second.

That is an exteremely strong assumption for someone who does not work for Anet. How do you know what their plan was?

It COULD have just well been “let’s milk all possible and attract new players when the expansion come out”. How do you know that this couldn’t have been the case? You don’t and that’s a fact.

Well let’s put ourselves in Anet’s place. Anet, the sinister mastermind, who believes that they can get away with what you’re claiming. You really think, really believe deep down in side that 15 seconds worth of consideration wouldn’t show them that people will ask for refunds and people will be dissatisfied and knowing this community it wouldn’t go viral. Let’s picture this theoretical meeting between “criminal masterminds”.

Boss 1: I have a great idea. Let’s charge everyone like $10 for the game, so we can make like a lot of money. Then, after we charge everyone $10 for the game, we can do a complete about face and include it free.

Boss 2: Yes, great idea. We’ll have all this extra money. I mean if we sell 100,000 copies, we’ll have made 1 million dollars. This is great.

Boss 3: But won’t the people realize when we include the game and they have to buy the expansion that they’ve been ripped off. I mean won’t they notice? Don’t you think the community will call us out, and give us a lot of bad press and a lot of bad publicity. Don’t you think we’ll have to offer refunds.

Boss 1: No. This community is so loyal and understanding. They barely pay attention to anything we do or say. Every single thing we’ve tried to do, we’ve gotten away with. Remember those 300 gold commander tags. Almost no one in the fan community even realized it.

If you guys think that this was some master plan to defraud a few purchasers of the game out of $10 bucks each, you really don’t know that much about business.

It’s actually much easier for me to see how they could have missed changing the FAQ than it is to see how they could have made the change intentionally.

First of all I said COULD, not they did this, I have opened my mind now.

And what the?? How can you even think to try and display what you think in their voice? It makes no sense. That’s one way of looking at it, which even you (I know you are not stupid) can admit. Why should that be the only explanation? Its easier for you to think what you believe, which COULD be wrong?

Understand the word could.

Vayne.8563:

Astralporing.1957:

Vayne.8563:

All I’m really saying is that it takes one person assigned to make a change to a FAQ to not get to it and another person who is overseeing that person to not follow it up, for a FAQ change to be missed. It really is that simple.

Yes, it might have been a mistake. Still, not changing that FAQ until the very last moment was definitely in Anet’s best financial interest (as this way they could continue to milk people longer for content they were already planning to give away for “free”), so i have a reason to be suspicious of their motives. Funny thing that mistakes in player’s favour either don’t happen at all, or are fixed right away, butr mistakes in Anet’s favour always keep persisting.

In Anet’s best financial interest? Really? Do you really think Anet’s negative publicity and the refunds they’ll have to give and the bad blood they’ve created are in their best financial interest. To me that’s the biggest clue that this was a mistake.

Because it’s in Anet’s worst financial interest. They were at E3. They were looking for a flawless huge launch. What they got instead was some very bad press at a time when they were looking for momentum.

Anyone who had looked it over with a critical eye would have seen the implosion. They KNOW this community. It’s not going to let Anet get away with anything and Anet KNOWS this.

Put yourself in the position of Anet management for just a second. Do you really think that they sat there at a meeting and said, I have a great idea. Let’s sell a bunch of copies of this game to people, telling them they need it and then, at launch, we can change it and give the game away free?

Does that make sense under ANY circumstance you can think of? No. This was a mistake. It was ludicrous. Even the most cursory examination would have shown this to be a fiasco. It was always going to cost Anet from the moment it happened.

There’s no way this was some master plan. Hell, if this was a company of evil geniuses, making a plan to take money from us unsuspecting fans, you’d think they’d have come up with something that people wouldn’t have seen through in one second.

That is an exteremely strong assumption for someone who does not work for Anet. How do you know what their plan was?

It COULD have just well been “let’s milk all possible and attract new players when the expansion come out”. How do you know that this couldn’t have been the case? You don’t and that’s a fact.

Vayne.8563:

XeoShock.7094:

Once again, the white knight cannot stand it and must derail the thread, miss the point and twist the facts.

I twisted no facts, and you can’t name one I did twist. The answer is yes Anet really edited their FAQ because that’s exactly what you’re supposed to do when a FAQ is wrong. It’s the only answer. If you don’t like the answer, that’s sorta too bad, because it’s the only answer.

The other comments brought up, though are off topic. Thanks for playing.

“Thanks for playing”

Oh no, the white knight has defeated me… I must now buy the expansion and praise Anet for the silence following the FAQ ‘fix’.

“That’s the only answer”

How ignorant can you get? What if it was bait and switch, not saying it is but is there not a possibility? You cannot know unless you work for Anet, thats the only answer.

Once again, the white knight cannot stand it and must derail the thread, miss the point and twist the facts.

Random.4691:

I’m not trying to change your mind, I fully aware from your post history what your stance is and that is perfectly fine. You should also accept that just because people have an opinion that is not the same as yours does not invalidate it, especially when their counter arguments are accurate.

Simply put go the mile if you want to debate it or agree to disagree and move on.

I logged in just to +1 this.

alright guys… clap him off, clap him off.

Conski Deshan.2057:

Straylight.7529:

mrstealth.6701:

But there are also a lot of players that are just as unhappy and not posting about it.

That is true. There are unhappy people out there who can’t/don’t want to post. But it’s more likely that they will complain opposed to unhappy or indifferent people who never complain. Therefore the people you see complaining on the forums are a fraction of an already small fraction. Therefore they must be in the minority.

Even if it’s true why does it matter? why are you arguing with the players here?
The point of this topic is some players were unhappy with the whole pre-order deal for various reasons they are posting here to express them. Since you’re apparently happy with the deal it doesn’t negatively effect you the only outcomes that can occur are:
1. Anet changes something to give a better deal, in which case this is a boon to you.
2. Anet does nothing, in which case since you’re already happy it doesen’t effect you.

The only outcome is a potential positive change for you, so why pick fights with the people here for no reason? Their reasons are their own nothing you say will change that doesn’t matter if you don’t agree or think their reasons are false.

But… white knight.

Straylight.7529:

ozmaniandevil.6805:

I honestly think we will hear nothing from ANet as long as the sales are good. If they reach sales targets, I’m sorry, but we can all scream to the rafters all the day long and they DO NOT CARE. Once again, the erosion of trust will continue, and more and more people will finally get fed up enough to just uninstall the game. And as long as they continuously bring in new players, it doesn’t matter one iota. Although, they may really miss the likes of me, as I have spent well over a grand in the gem store over my time here. And yet I refuse to buy this overpriced expansion when it’s really only worth $30 AND they don’t give the extra character slot, which I think is a slap in the face. On top of that the change of the FAQ was disgusting.

Wait, did I read that correctly? You spent over a thousand dollars on the gem store for fluff-items but you’re not willing to spend 50$ for an actual expansion?
Well played sir, well played..

You are only questioning his ‘logic via your perception’. At least he has principals.

GeekDavid.2786:

Straylight.7529:

1) The majority of players do not post on the forums. That’s a fact.
2) That majority of non-forumgoers can either feel happy, indifferent or unhappy about the game.
3) It’s far more likely that the happy and indifferent players combined are a bigger portion than the unhappy players. Why? because if it was the other way around we would suddenly have a majority of players complaining on the forums since unhappy people are the only ones who complain…and that would interfere with sentence 1).
4) Therefore we can deduce that the complainers are in the minority.

As you can see we don’t need numbers to prove that. All it needs is logic and some common sense.
Also it doesn’t matter if you understand this or not (though I hope you will). All that matters is that Arenanet understands it.

I think before the announcement I’d posted less than a half a dozen times on the forums.

Since the announcement I’ve posted quite a few more, and have not been in-game except for a few minutes to gauge my guild’s reaction to it (it wasn’t “I can’t wait to spend $50 on this expansion!” for the record).

I just proved your logic incorrect.

I can second this, this is the first time I have really gotten into a game’s forums.

LanfearShadowflame.3189:

XeoShock.7094:

LanfearShadowflame.3189:

“The real problem however is that ever since they announced HoT, they said you would need the base game. "

This has not changed. HoT still requires the base game to play it. This is not false advertising.

“For months they had sales of the game, for months they profited with that information.
And now all of a sudden the FAQ changes and states that HoT includes the base game for free”

Unfortunately this sounds like more of a suits issue than anything else. When they put up the basic FAQ they probably hadn’t ironed out exactly what the expansion packs would contain. The ‘hey lets roll the base game in’ seems like a later decision, which really shouldn’t be as big an issue as people are making it.

“What has Anet done so far to adress this issue? A single forum post saying people could look for a refund? That may or may not work?
How many of those customers will actually see that forum post?”
I agree that this is an issue. This information should be on the front page of the website, in a sticky at the top of the forum, as well as tweeted and facebooked out. The information should also contain details on what information needs to be included in the request to support, the warning that the current account will be lost, and a concrete date that they (anet) are willing to refund back to.

“The real problem is that they have not revealed $50 worth of content… so far we have seen $15-20 worth…”
This is entirely a matter of opinion. Many have liked what they have seen, and as such have already tossed their money at anet for the expansion. Others, like yourself, obviously just need to wait til it comes out, get feedback from the people playing it, and make a final decision at that point.

The part about FAQ, why you are belittling something that has caused an uproar is beyond me.

And you cannot assume when or how the decision was made, Vayne made that clear to me and I agree with that.

The issue is not that they changed the page. That should have been expected. It is not uncommon for companies to make decisions that require their FAQ pages to be updated to be accurate.

The issue is that Anet didn’t have concrete decisions to begin with, and as such people made purchases they didn’t necessarily need to. However, it does sound like they are trying to rectify that a bit by doing refunds for those that ask.

And why should I assume this? This implies that now you are amusing what you want to believe in order to prove your statements, but that is not the case.

White Knight and twist all you want, the point is that the FAQ were misleading and have caused a hard issue.

Yargesh.4965:

XeoShock.7094:

Where do I post my screen shot so the mods can help me out?

https://help.guildwars2.com/home
create a ticket send all info in.

Already did that, got my blunt answers after the ignorance they have already displayed, they won’t help me.

Where do I post my screen shot so the mods can help me out?

LanfearShadowflame.3189:

“The real problem however is that ever since they announced HoT, they said you would need the base game. "

This has not changed. HoT still requires the base game to play it. This is not false advertising.

“For months they had sales of the game, for months they profited with that information.
And now all of a sudden the FAQ changes and states that HoT includes the base game for free”

Unfortunately this sounds like more of a suits issue than anything else. When they put up the basic FAQ they probably hadn’t ironed out exactly what the expansion packs would contain. The ‘hey lets roll the base game in’ seems like a later decision, which really shouldn’t be as big an issue as people are making it.

“What has Anet done so far to adress this issue? A single forum post saying people could look for a refund? That may or may not work?
How many of those customers will actually see that forum post?”
I agree that this is an issue. This information should be on the front page of the website, in a sticky at the top of the forum, as well as tweeted and facebooked out. The information should also contain details on what information needs to be included in the request to support, the warning that the current account will be lost, and a concrete date that they (anet) are willing to refund back to.

“The real problem is that they have not revealed $50 worth of content… so far we have seen $15-20 worth…”
This is entirely a matter of opinion. Many have liked what they have seen, and as such have already tossed their money at anet for the expansion. Others, like yourself, obviously just need to wait til it comes out, get feedback from the people playing it, and make a final decision at that point.

The part about FAQ, why you are belittling something that has caused an uproar is beyond me.

And you cannot assume when or how the decision was made, Vayne made that clear to me and I agree with that.

Killthehealersffs.8940:

XeoShock.7094:

I have heard you are a notorious white knight of GW2, but you didn’t need to exclaim your point that much.

How you heard it … if you 43 days old players and only 3 days on the forums ?
My job , is to get rid of pricks

Lol what are you even getting at? Where do you think I went when I saw the ‘expansion’ options? Straight here.

This is the first time I really gotten into forums in any game, for the obvious reason.

Note: I was playing during the dates I supplied, I stopped for also obvious reasons.

That about the white knight thing, I googled his name and assumed :P

Vayne.8563:

XeoShock.7094:

Woah that’s some powerful white knight Anet has here, aye.

What I said about Guild Halls is a fact. I know it’s a fact, because my guild is a prelaunch guild and we had a big argument over the lack of guild halls before the game ever launched.

I have heard you are a notorious white knight of GW2, but you didn’t need to exclaim your point that much.

Killthehealersffs.8940:

XeoShock.7094:

Anet has done nothing for people who did not have the purchase within 30 days, but were none the less misled by the FAQ.

I can understand @Vayne that you feel the need to defend and/or white knight Anet but you can’t just lightly place the mislead and lack of compensation for customers in my situation. What happened with the FAQ was not dealt with properly and I can’t see how you would say otherwise.

They changed it and offered no compensation, not even an apology to people that they could ‘not help’.

Show us your Print schreen plz , with your playing time and age ….
Mods on the forums will help you ….
Otherwise , i could report you for using a second account to post instad of your main … and some other invastigations that may lead to you main account …

I’m actually laughing out loud to that accusation, I’m at about 190 hours (1st of May-16th June 2015), but quite some hours I have been idle.

I don’t have access to a PC atm, I’ll send it on forums happily tomorrow.

Vayne.8563:

uberman.2619:

How recently I bought Guild Wars is irrelevant in this regard. I’m debating if I want to purchase the expansion at all simply because it includes the main game and that adds to the price.

What evidence do you have that the original game adds to the price? Because I’ve been led to understand that it didn’t raise the price.

That’s debatable but not an issue I’m concerned with.

Woah that’s some powerful white knight Anet has here, aye.

Thank you but you really do sound like an employee of Anet.

Vayne.8563:

XeoShock.7094:

Vayne.8563:

gryph.8734:

Vayne.8563:

gryph.8734:

Vayne.8563:

gryph.8734:

Tirien.1326:

gryph.8734:

Waar Kijk Je Naar.8713:

Why would you even pay 60$ for the base game? You can get the base game for 20$

You won’t have that option when HoT goes live. Early adopters will end up paying about $100 for the same content that the new players get for $50.

If i buy WoW today i won’t have to pay what someone that bought every expansion on release would have to pay. If i bought a brand new computer today, mark my words within 3 months the price will have gone down, that does NOT mean i will get my money that i supposedly “lost” back.

I do think however within 30 days it’s reasonable to get your money back, so you can buy hot, but you will lose your account. Resonable and fair.

But to believe that you will get back money from 3 years ago, you are living in a dreamworld and have little to no experience. And to believe that somehow just because you bought the game 3 years ago, you wil get the expansion for free.

I mean what’s going on here? WoW has sub fee’s and still people buy their expansion and there’s not any bs over there, yet in Gw2 a game you can play how much you want for a reasonable price it get’s torn to pieces?

Something is wrong here.

I don’t want money back that I spent three years ago! I want a feeling that I am getting value for my money. Since I don’t feel that I am, I will not be purchasing HoT until I do. In order for that to happen, something will have to change. I’m not sure exactly what, but this is where I stand.

Good don’t purchase it. I’m sure your attitude is shared by a percentage of people but I’m not convinced it’s a big enough percentage to make a difference. But I’m happy with you not purchasing it. Doesn’t stop me from feeling you’re completely unreasonable.

I don’t know if you work for Anet or not. Sometimes I think it sure looks like you do. Regardless, given the grumbling over at Reddit and the exposure this problem has been getting in gaming websites, I am of the opinion that Anet ignores me and others like me at their peril. When it’s unreasonable for a player to want value for their money, that is how games die.

This wasn’t nearly as big as the ascended debacle and they went ahead with that.

Okay. And they’ll go ahead with this. And I won’t buy it unless and until something changes. I’m not sure in what universe that’s unreasonable. Oh well.

It’s not unreasonable to feel something isn’t worth it. It’s unreasonable to look at a company doing what every other company is doing in one way or another to get more people into their game and taking it as something personal, which you are.

More players are better for everyone, including veteran players. I’ve already showed you how other MMOs were much worse in this regard than anything Anet has done here, but you continue to chant “I’m not getting the same deal.”

And that’s fine. I suspect Anet will end up doing something at some point, and when they do, some people will fall into line, but I doubt every much they’re going to take Guild Wars 2 out of HoT.

Opionionated, everyone is allowed to have an opinion but you are missing the point, people are upset from Anets actions followed by silence.

I’m not missing the point. I still don’t believe that the title of this thread is warranted or acceptable. Point or no point.

You kind of are, but I also don’t 100% agree with the title.

Anet has done nothing for people who did not have the purchase within 30 days, but were none the less misled by the FAQ.

I can understand @Vayne that you feel the need to defend and/or white knight Anet but you can’t just lightly place the mislead and lack of compensation for customers in my situation. What happened with the FAQ was not dealt with properly and I can’t see how you would say otherwise.

They changed it and offered no compensation, not even an apology to people that they could ‘not help’.

You are missing the main point here, please understand that people are upset as a result and everyone affected by this have not been compensated for it.

Vayne.8563:

gryph.8734:

Vayne.8563:

gryph.8734:

Vayne.8563:

gryph.8734:

Tirien.1326:

gryph.8734:

Waar Kijk Je Naar.8713:

Why would you even pay 60$ for the base game? You can get the base game for 20$

You won’t have that option when HoT goes live. Early adopters will end up paying about $100 for the same content that the new players get for $50.

If i buy WoW today i won’t have to pay what someone that bought every expansion on release would have to pay. If i bought a brand new computer today, mark my words within 3 months the price will have gone down, that does NOT mean i will get my money that i supposedly “lost” back.

I do think however within 30 days it’s reasonable to get your money back, so you can buy hot, but you will lose your account. Resonable and fair.

But to believe that you will get back money from 3 years ago, you are living in a dreamworld and have little to no experience. And to believe that somehow just because you bought the game 3 years ago, you wil get the expansion for free.

I mean what’s going on here? WoW has sub fee’s and still people buy their expansion and there’s not any bs over there, yet in Gw2 a game you can play how much you want for a reasonable price it get’s torn to pieces?

Something is wrong here.

I don’t want money back that I spent three years ago! I want a feeling that I am getting value for my money. Since I don’t feel that I am, I will not be purchasing HoT until I do. In order for that to happen, something will have to change. I’m not sure exactly what, but this is where I stand.

Good don’t purchase it. I’m sure your attitude is shared by a percentage of people but I’m not convinced it’s a big enough percentage to make a difference. But I’m happy with you not purchasing it. Doesn’t stop me from feeling you’re completely unreasonable.

I don’t know if you work for Anet or not. Sometimes I think it sure looks like you do. Regardless, given the grumbling over at Reddit and the exposure this problem has been getting in gaming websites, I am of the opinion that Anet ignores me and others like me at their peril. When it’s unreasonable for a player to want value for their money, that is how games die.

This wasn’t nearly as big as the ascended debacle and they went ahead with that.

Okay. And they’ll go ahead with this. And I won’t buy it unless and until something changes. I’m not sure in what universe that’s unreasonable. Oh well.

It’s not unreasonable to feel something isn’t worth it. It’s unreasonable to look at a company doing what every other company is doing in one way or another to get more people into their game and taking it as something personal, which you are.

More players are better for everyone, including veteran players. I’ve already showed you how other MMOs were much worse in this regard than anything Anet has done here, but you continue to chant “I’m not getting the same deal.”

And that’s fine. I suspect Anet will end up doing something at some point, and when they do, some people will fall into line, but I doubt every much they’re going to take Guild Wars 2 out of HoT.

Opionionated, everyone is allowed to have an opinion but you are missing the point, people are upset from Anets actions followed by silence.

Vayne.8563:

XeoShock.7094:

Vayne.8563:

XeoShock.7094:

Vayne.8563:

XeoShock.7094:

Vayne.8563:

XeoShock.7094:

Vayne.8563:

Stormbolt.7293:

Vayne.8563:

I snip.

snip

snip

From what it looks to me, the original decision was to continue to sell the core game. There was likely other people who had other ideas in management, and eventually, at some point recently, it was decided that that wouldn’t be in the best interest of the company. So they decided to change it.

Changes in companies always take time. They were preparing for E3, preparing for a big patch. Are you really sure there’s an intent to deceive here? Or did a single line from a single FAQ get overlooked.

Remember how big this project is. Remember everything that’s going on at the company. This line appears in one single FAQ page, that’s it.

Is it really so hard to believe it was overlooked in the rush to get everything done?

I’m sorry but it’s really hard to believe how easily someone can try to belittle such a big issue that caused a lot of this rage and how many people it affected with legitimate reason to complain.

Anet is a company that has been running GW2 for 3 years let alone GW1, you really can’t belittle deception like this, no matter how much FAQs could have been overlooked.

I’m not belittling anything. Not even a little. I’m saying that you shouldn’t use the word deception unless you can prove intent. And if you can’t prove intent, and you just believe it without proof, you’re slandering a company. I edited for a living for long enough to know when the wrong word is used. Deception implies intent. If you’re telling me that at crunch time something like that couldn’t have been missed, I’m telling you now, you’re wrong. It is ENTIRELY possible for companies bigger or smaller to miss stuff like this. If you don’t believe it, you don’t have enough experience to comment. I’ve seen some very big companies make some very big mistakes. The Intel P5 mistake comes to mind off the top of my head. Not only did the ship a processor with a math function that didn’t work, but the refused to take it back at first, until social pressure forced them to. And Intel is a lot bigger than Anet.

You make a very good point, I do believe now that deception is the wrong word, but false advertising is not the wrong term to use.

All I was saying is don’t give Anet credit for something they have left out in the open (not addressed FAQ change for existing players) and don’t tell people “you don’t have enough experience to comment” where it is not your place to.

False advertising also implies intent. Changing your mind isn’t false advertising. Back in the day, I advertised something for a certain price. The ad for that item was in my regular ad in the papers for so long, I never bothered checking it. I had a million other things to do. I missed it.

The price of that item jumped in cost to us, so the price in the paper was less than I paid for it.

You can bet that I did everything I could not to sell that at that price. Not because I wanted to falsely advertise, but because I didn’t connect the price hike in my brain with the ad. Hell I didn’t even remember that item was in the ad until people came in for it.

When I told some people, naturally they accused me of lying and false advertising. It didn’t feel very good, and they were wrong. It was an oversight I corrected as soon as I discovered it.

Alright, alright, white knight Anet if you must but my choice of words does not change the problem that was cause for me and many others in the FAQ issue.

What if it was/is intentional? I am not saying that it is intentional but you also cannot know for sure.

So if it’s not intentional, and Anet will stand behind it, it’s time to send a support letter to customer service and get it worked out.

Because I can guarantee you that possibly falsely accusing a company of false advertising isn’t going to help you and it isn’t going to get that company on side. Deal politely and fairly with customer service and people who bought it recently will most likely receive help.

It’s better to light a single candle than curse the darkness.

I lit the candle and Anet blew it out, even after asking for some compensation via FAQ edit, nothing was done.

Without seeing your post to Anet I can’t say, but at least some people have gotten results with customer service.

You don’t have any reason to trust anyone on the internet including me, but if you open your mind just a crack, is there not a provided chance that the customer service was blunt and unhelpful in my situation?

Killthehealersffs.8940:

XeoShock.7094:

My dw speed is dying atm and I’m logging in, what can I get from showing a screen shot?

On passionate night with me :P

I was logged in (idle for quite a bit) for ~190 hours between 1st of May and 16th of June, I haven’t gone on to actually play since, a couple of daily reward collects here and there, that’s all.

It would be really nice for any compensation possible from Anet for the FAQ edit.

Vayne.8563:

XeoShock.7094:

Vayne.8563:

XeoShock.7094:

Vayne.8563:

XeoShock.7094:

Vayne.8563:

Stormbolt.7293:

Vayne.8563:

I snip.

snip

Actuallly, I don’t agree with this. Deception implies the intent to deceive.

Do you know when the actual decision for this was made? Do you know at what point the people who made the decision at a high level communicated it down to a lower level, the guys who would actually edit the FAQ for example?

There are many things I’ve said that eventually turn out to be different, but that doesn’t mean I was trying to deceive anyone.

From what it looks to me, the original decision was to continue to sell the core game. There was likely other people who had other ideas in management, and eventually, at some point recently, it was decided that that wouldn’t be in the best interest of the company. So they decided to change it.

Changes in companies always take time. They were preparing for E3, preparing for a big patch. Are you really sure there’s an intent to deceive here? Or did a single line from a single FAQ get overlooked.

Remember how big this project is. Remember everything that’s going on at the company. This line appears in one single FAQ page, that’s it.

Is it really so hard to believe it was overlooked in the rush to get everything done?

I’m sorry but it’s really hard to believe how easily someone can try to belittle such a big issue that caused a lot of this rage and how many people it affected with legitimate reason to complain.

Anet is a company that has been running GW2 for 3 years let alone GW1, you really can’t belittle deception like this, no matter how much FAQs could have been overlooked.

I’m not belittling anything. Not even a little. I’m saying that you shouldn’t use the word deception unless you can prove intent. And if you can’t prove intent, and you just believe it without proof, you’re slandering a company. I edited for a living for long enough to know when the wrong word is used. Deception implies intent. If you’re telling me that at crunch time something like that couldn’t have been missed, I’m telling you now, you’re wrong. It is ENTIRELY possible for companies bigger or smaller to miss stuff like this. If you don’t believe it, you don’t have enough experience to comment. I’ve seen some very big companies make some very big mistakes. The Intel P5 mistake comes to mind off the top of my head. Not only did the ship a processor with a math function that didn’t work, but the refused to take it back at first, until social pressure forced them to. And Intel is a lot bigger than Anet.

You make a very good point, I do believe now that deception is the wrong word, but false advertising is not the wrong term to use.

All I was saying is don’t give Anet credit for something they have left out in the open (not addressed FAQ change for existing players) and don’t tell people “you don’t have enough experience to comment” where it is not your place to.

False advertising also implies intent. Changing your mind isn’t false advertising. Back in the day, I advertised something for a certain price. The ad for that item was in my regular ad in the papers for so long, I never bothered checking it. I had a million other things to do. I missed it.

The price of that item jumped in cost to us, so the price in the paper was less than I paid for it.

You can bet that I did everything I could not to sell that at that price. Not because I wanted to falsely advertise, but because I didn’t connect the price hike in my brain with the ad. Hell I didn’t even remember that item was in the ad until people came in for it.

When I told some people, naturally they accused me of lying and false advertising. It didn’t feel very good, and they were wrong. It was an oversight I corrected as soon as I discovered it.

Alright, alright, white knight Anet if you must but my choice of words does not change the problem that was cause for me and many others in the FAQ issue.

What if it was/is intentional? I am not saying that it is intentional but you also cannot know for sure.

So if it’s not intentional, and Anet will stand behind it, it’s time to send a support letter to customer service and get it worked out.

Because I can guarantee you that possibly falsely accusing a company of false advertising isn’t going to help you and it isn’t going to get that company on side. Deal politely and fairly with customer service and people who bought it recently will most likely receive help.

It’s better to light a single candle than curse the darkness.

I lit the candle and Anet blew it out, even after asking for some compensation via FAQ edit, nothing was done.

Killthehealersffs.8940:

XeoShock.7094:

I bought the game on the 1st of May and have played around 2h per day average, picking at my hours does not justify your point at all and doesn’t change the FAQ edit problem it caused for me and many others.

It more simple
Login in the game > then type /age
Print schreen it > then reply too me and push ‘’select file’’ and try to find that pic

I know some 1 ppl that payed the game 2 months ago (reddit) , and they refound it .
But i know some guys that bought alt accounts for the daily login T6 mats , which is bannable fom both accounts
I am simply trying to help ya and support ya :P

My dw speed is dying atm and I’m logging in, what can I get from showing a screen shot?

Vayne.8563:

XeoShock.7094:

Vayne.8563:

XeoShock.7094:

Vayne.8563:

Stormbolt.7293:

Vayne.8563:

I think the OP needs to go get a law degree before making claims like this. This would never go to court. Anet is offering refunds to people, and a FAQ for an unreleased game wouldn’t be considered advertising anyway.

Even if it isn’t technically illegal, it doesn’t change what Anet did. Semantics aside, Anet engaged in highly deceptive advertising. As for the refunds, they’re being done manually and you’ll lose all progress. They aren’t going to compensate everyone who got burned.

Actuallly, I don’t agree with this. Deception implies the intent to deceive.

Do you know when the actual decision for this was made? Do you know at what point the people who made the decision at a high level communicated it down to a lower level, the guys who would actually edit the FAQ for example?

There are many things I’ve said that eventually turn out to be different, but that doesn’t mean I was trying to deceive anyone.

From what it looks to me, the original decision was to continue to sell the core game. There was likely other people who had other ideas in management, and eventually, at some point recently, it was decided that that wouldn’t be in the best interest of the company. So they decided to change it.

Changes in companies always take time. They were preparing for E3, preparing for a big patch. Are you really sure there’s an intent to deceive here? Or did a single line from a single FAQ get overlooked.

Remember how big this project is. Remember everything that’s going on at the company. This line appears in one single FAQ page, that’s it.

Is it really so hard to believe it was overlooked in the rush to get everything done?

I’m sorry but it’s really hard to believe how easily someone can try to belittle such a big issue that caused a lot of this rage and how many people it affected with legitimate reason to complain.

Anet is a company that has been running GW2 for 3 years let alone GW1, you really can’t belittle deception like this, no matter how much FAQs could have been overlooked.

I’m not belittling anything. Not even a little. I’m saying that you shouldn’t use the word deception unless you can prove intent. And if you can’t prove intent, and you just believe it without proof, you’re slandering a company. I edited for a living for long enough to know when the wrong word is used. Deception implies intent. If you’re telling me that at crunch time something like that couldn’t have been missed, I’m telling you now, you’re wrong. It is ENTIRELY possible for companies bigger or smaller to miss stuff like this. If you don’t believe it, you don’t have enough experience to comment. I’ve seen some very big companies make some very big mistakes. The Intel P5 mistake comes to mind off the top of my head. Not only did the ship a processor with a math function that didn’t work, but the refused to take it back at first, until social pressure forced them to. And Intel is a lot bigger than Anet.

You make a very good point, I do believe now that deception is the wrong word, but false advertising is not the wrong term to use.

All I was saying is don’t give Anet credit for something they have left out in the open (not addressed FAQ change for existing players) and don’t tell people “you don’t have enough experience to comment” where it is not your place to.

False advertising also implies intent. Changing your mind isn’t false advertising. Back in the day, I advertised something for a certain price. The ad for that item was in my regular ad in the papers for so long, I never bothered checking it. I had a million other things to do. I missed it.

The price of that item jumped in cost to us, so the price in the paper was less than I paid for it.

You can bet that I did everything I could not to sell that at that price. Not because I wanted to falsely advertise, but because I didn’t connect the price hike in my brain with the ad. Hell I didn’t even remember that item was in the ad until people came in for it.

When I told some people, naturally they accused me of lying and false advertising. It didn’t feel very good, and they were wrong. It was an oversight I corrected as soon as I discovered it.

Alright, alright, white knight Anet if you must but my choice of words does not change the problem that was cause for me and many others in the FAQ issue.

What if it was/is intentional? I am not saying that it is intentional but you also cannot know for sure.

Killthehealersffs.8940:

XeoShock.7094:

If you are referring to me you obviously didn’t read my comment properly, I paid full price a month and a half before the ‘expansion’ came out.

FAQ edit false advertising

If were not referring to me, I apologize and have a nice day

https://forum-en.gw2archive.eu/forum/game/hot/Fairly-New-Players-and-HoT

It is the FACT that I bought the game about a month ago, I bought it in preparation for HoT release.

Can you link us your /age (type that inside the game) and then push the print screen bottun to see the whole image (with your character) ?

[/quote]

I bought the game on the 1st of May and have played around 2h per day average, picking at my hours does not justify your point at all and doesn’t change the FAQ edit problem it caused for me and many others.

Vayne.8563:

XeoShock.7094:

Vayne.8563:

Stormbolt.7293:

Vayne.8563:

I think the OP needs to go get a law degree before making claims like this. This would never go to court. Anet is offering refunds to people, and a FAQ for an unreleased game wouldn’t be considered advertising anyway.

Even if it isn’t technically illegal, it doesn’t change what Anet did. Semantics aside, Anet engaged in highly deceptive advertising. As for the refunds, they’re being done manually and you’ll lose all progress. They aren’t going to compensate everyone who got burned.

Actuallly, I don’t agree with this. Deception implies the intent to deceive.

Do you know when the actual decision for this was made? Do you know at what point the people who made the decision at a high level communicated it down to a lower level, the guys who would actually edit the FAQ for example?

There are many things I’ve said that eventually turn out to be different, but that doesn’t mean I was trying to deceive anyone.

From what it looks to me, the original decision was to continue to sell the core game. There was likely other people who had other ideas in management, and eventually, at some point recently, it was decided that that wouldn’t be in the best interest of the company. So they decided to change it.

Changes in companies always take time. They were preparing for E3, preparing for a big patch. Are you really sure there’s an intent to deceive here? Or did a single line from a single FAQ get overlooked.

Remember how big this project is. Remember everything that’s going on at the company. This line appears in one single FAQ page, that’s it.

Is it really so hard to believe it was overlooked in the rush to get everything done?

I’m sorry but it’s really hard to believe how easily someone can try to belittle such a big issue that caused a lot of this rage and how many people it affected with legitimate reason to complain.

Anet is a company that has been running GW2 for 3 years let alone GW1, you really can’t belittle deception like this, no matter how much FAQs could have been overlooked.

I’m not belittling anything. Not even a little. I’m saying that you shouldn’t use the word deception unless you can prove intent. And if you can’t prove intent, and you just believe it without proof, you’re slandering a company. I edited for a living for long enough to know when the wrong word is used. Deception implies intent. If you’re telling me that at crunch time something like that couldn’t have been missed, I’m telling you now, you’re wrong. It is ENTIRELY possible for companies bigger or smaller to miss stuff like this. If you don’t believe it, you don’t have enough experience to comment. I’ve seen some very big companies make some very big mistakes. The Intel P5 mistake comes to mind off the top of my head. Not only did the ship a processor with a math function that didn’t work, but the refused to take it back at first, until social pressure forced them to. And Intel is a lot bigger than Anet.

You make a very good point, I do believe now that deception is the wrong word, but false advertising is not the wrong term to use.

All I was saying is don’t give Anet credit for something they have left out in the open (not addressed FAQ change for existing players) and don’t tell people “you don’t have enough experience to comment” where it is not your place to.

Vayne.8563:

Stormbolt.7293:

Vayne.8563:

I think the OP needs to go get a law degree before making claims like this. This would never go to court. Anet is offering refunds to people, and a FAQ for an unreleased game wouldn’t be considered advertising anyway.

Even if it isn’t technically illegal, it doesn’t change what Anet did. Semantics aside, Anet engaged in highly deceptive advertising. As for the refunds, they’re being done manually and you’ll lose all progress. They aren’t going to compensate everyone who got burned.

Actuallly, I don’t agree with this. Deception implies the intent to deceive.

Do you know when the actual decision for this was made? Do you know at what point the people who made the decision at a high level communicated it down to a lower level, the guys who would actually edit the FAQ for example?

There are many things I’ve said that eventually turn out to be different, but that doesn’t mean I was trying to deceive anyone.

From what it looks to me, the original decision was to continue to sell the core game. There was likely other people who had other ideas in management, and eventually, at some point recently, it was decided that that wouldn’t be in the best interest of the company. So they decided to change it.

Changes in companies always take time. They were preparing for E3, preparing for a big patch. Are you really sure there’s an intent to deceive here? Or did a single line from a single FAQ get overlooked.

Remember how big this project is. Remember everything that’s going on at the company. This line appears in one single FAQ page, that’s it.

Is it really so hard to believe it was overlooked in the rush to get everything done?

I’m sorry but it’s really hard to believe how easily someone can try to belittle such a big issue that caused a lot of this rage and how many people it affected with legitimate reason to complain.

Anet is a company that has been running GW2 for 3 years let alone GW1, you really can’t belittle deception like this, no matter how much FAQs could have been overlooked.

ElectricGoat.8253:

See here’s thing you bought it at full price when it came out. You can’t expect anet to bend over just for you cause you bought it early. You crazy. YOU bought it early so YOU deal with the consequences.

Ex: You buy a car, its an ok car. Goes places. SKip a few months and theres a sale on the car. OH NOEZ you can’t get the sale because you already bought it and you needed a car.

That is the same exact thing here. Welcome to being an Adult.

If you are referring to me you obviously didn’t read my comment properly, I paid full price a month and a half before the ‘expansion’ came out.

FAQ edit false advertising

If were not referring to me, I apologize and have a nice day

Vayne.8563:

gryph.8734:

Quiznos.4296:

Gallahad.9834:

So with this new expansion it includes the core game as well as the expansion? So in other words i just paid $60 for GW2 when i could have gotten it AND the expansion for $50 if i had just waited? or is the expansion JUST the expansion and not include the core game?

Per Regina The expansion costs $50. The core game is included as a free gift to new players.

“Just paid $60” how recent is “just paid”
…I’m pretty sure core hasn’t cost $60 within the last year, could be wrong though…
Either way, looks like if you contact support they will refund you up to 30 days(and completely close your account, including the gw1 link of applied); at which point you can pre-purchase HoT, which includes core.

Per arenanet/staff/knights, you would not be buying core at this point, but getting it included with your HoT purchase. It is very important to remember this fact, that core will be given to you, free of charge, valued at $0. Otherwise, you may get upset.

That sounds like semantic corporate mumbo jumbo-babble to me.

sigh

But it’s not corporate mumbo jumbo. If you’ve bought the expansion recently ask for a refund. If you haven’t bought it recently you’ve had time to play it and you’ve gotten money out of it.

I once bought a TV and six months later it was $100 less. Sure, but I was using it for six months.

Welcome to the real world.

So people who paid full price got an extra 15-16 days more than people who got in on $10 sale who now can’t refund and that justifies a sufficient gap that we got our “moneys worth”.

Cormac.3871:

gryph.8734:

Regina Buenaobra.6193:

To clarify: $50 is the price of the expansion. We included the core game as a free bonus to make it easier for new players to get into it.

So we early adopters are getting hosed. Lemme put it to you another way, Anet staffters: Someone who starts playing the game now gets all the content for $50. I paid roughly $50 to start with, and now I’m paying another $50 for the expansion. In what universe should I be happy to pay twice as much cause I’ve been playing longer?

So were you complaining when the base game went on sale for ten dollars because you paid five times as much? Look, you have a point here, but don’t try and overstate it.

Discounts are different to false bundles

The OP here is good and all, but what is this supposed to be? White knighting? It has no value in HoT forums, and is not going to change anyone’s mind about issues caused by Anets faults.

RabbitUp.8294:

Entenkommando.5208:

So let’s assume that A-Net actually said anything about the current state.
What would you like to hear?

If they give you a free character slot people say “omg 50$ is still too much for such little content. You just want to give us some free gifts so we buy your kitten”

Or what if they removed the core game and made it 5-10$ cheaper? Do you really think that all the people who got this emotional will be impressed wether it’s 50$ or 40$. They won’t.

There is simply no possibility for A-Net to satisfy people now, unless they make like a 50% price off for the addon. Which we all know isn’t going to happen.

There are 3 main issues and each requires its own solution

1. A veteran has to pay $50 for a bundle they don’t need and $10 for a character slot. That’s $60 total, equal to the price GW2 launched at. Meanwhile, newcomers get the bundle for $50 and are good to go.
The solution here would be to either offer a non-bundled option at a lower price, or include a character slot in the standard edition instead of GW2 core, which brings the total price down to $50, equal to what newcomers are asked to pay.

2. Players that trusted the FAQ and bought the base game
Anet would have to properly compensate them, as it’s 100% Anet’s fault for releasing false information. Their current refund plan is an absolute joke. Alternatively, they can be treated as regular vets and be offered the above solution.

3. There’s a great lack of info, to the point that pre-purchasing the game is a gamble. The fact that we don’t have an official release date means that Anet themselves are not sure when the game will be ready, which implies the content is still not set in stone and therefore some of what was promised or hinted at will not even make the final cut.
I trust the solution here is obvious.

There will still be some unhappy with what is offered, but that’s always the case.

Some affected by the FAQ deception have owned the game for too long (including me) and are unable to get a refund or any compensation. Just adds to the outrage that something of Anets fault (false advertising) becomes our problem.

Entenkommando.5208:

So let’s assume that A-Net actually said anything about the current state.
What would you like to hear?

If they give you a free character slot people say “omg 50$ is still too much for such little content. You just want to give us some free gifts so we buy your kitten”

Or what if they removed the core game and made it 5-10$ cheaper? Do you really think that all the people who got this emotional will be impressed wether it’s 50$ or 40$. They won’t.

There is simply no possibility for A-Net to satisfy people now, unless they make like a 50% price off for the addon. Which we all know isn’t going to happen.

They will take their time, release their blog posts and legitimize the price tag with the features that are about to come.
That’s how it’s going to be. Everyone will buy the game, see that it’s awesome, stop crying and we will have a wonderful time playing together.
Or they will take any tiny littly bug they can find to “justify” their cries, because they can’t accept that the story will have a good ending for the game.

TBH Anet has given people too much time to think and then post, arguing their opinions, dwelling on what has been in front of them for 3 days, Anet could have made this 2 hours instead.

Rhanoa.3960:

Bundles is very common

http://www.bundlestars.com/
http://freebiebundle.com/
https://www.humblebundle.com/

Go to Target, Walmart, even Office Max or Staples

You will find bundle games on their shelves…..Even Movies.

What is your point though?

http://puu.sh/itAcM/bffe1e0ea4.png

CoRtex.2157:

I won’t be buying it either. I have been playing since GW1 Prophecies. But this…. this is so un-respectful from arenaNet. I actually have to pay extra for a character slot… And i don’t even get the core game for another account while they say “Core game = free bonus”. Where the f. is my bonus?

Just check this out,, this is by far the best example of what Anet is doing.

http://puu.sh/itAcM/bffe1e0ea4.png

THIS

Flakkenmarsh.6573:

xbutcherx.3861:

$50 / 48 months =$1.08 per month, not a bad trade but still. I don’t think the content is big enough to pay $50 again and I don’t need the core game.

The core game would be having a character. You need the core game. This is why it’s included.

Example (posted in another thread):

Microsoft: We have a new XBox for $200.
User: I’ve never had an XBox! Would I have to buy the original XBox first though?
Microsoft: Not at all. This new XBox is based on the original, so all the features of the original are included in this new version.
User2: I already have an XBox. Do I really have to buy the new one? Can’t I just buy.. parts of it?
Microsoft: …

I’m sorry, but some of these examples you are putting forward are either not equivalent to the situation (e.g. FAQ false advertising) or don’t really relate to the issues at all.

Coulter.2315:

XeoShock.7094:

Flakkenmarsh.6573:

But I think ANet should perhaps compensate for players that have been playing for, say, less than a year, or players that bought the game after the HoT announcement.
This I agree with.

Pretty much anyone who bought core/base game, post HoT announcement.

You can now wait until the exp is released without paying now to spread the cost over more time. You’re in an awkward situation I’m just trying to find a reasonable solution. Also (I realise you aren’t in this camp) I think they put the original game on sale for £7 during time between the HoT announcement and now.

From what I heard, this is true, but is not the case for many of us, the people who paid that very low price are technically in a different boat imo.