Guild Wars 2

I’m sorry, I take my previous message..

TP is not working..
I repeat

BLTP is NOT working….. seriously?

Yes, I can confirm that TP is back and running again. BUT…

For some weird reason I didn’t get the update notification only after activating my VPN. When I was on my ISP Proxy, it wasn’t loading the update and as a result the TP wasn’t working.

Activating the VPN, made the update run ver1.12 and the TP is loading now!!

Please somebody confirm if you have any related issue to this. If not, ANET PELASE HELP!!!

Kanriel.6308:

prhavel.9185:

Luis Machado.4256:

Hey Scotty,

One of the things we’ve seen fix this issue is if you to delete the Guild Wars 2 folder located within your users library folder. Here are some steps to how you can do that:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch the BLTP it should load up.

I did it but my launcher doest not appears anymore lol. What I have to do? Reinstall the game?

I did the same, and now my menu doesn’t work by clicking on it with mouse. Icons work thou, if I use hot keys

I followed the same steps and still not working. The game launches and everything is fine, except “of course” the TP is not loading.

Unfortunately, I had to go back to the old solution, which is using “crossover”. But it’s kinda lame.

ANET, although I’m kinda upset and unsatisfied with the issue, you are still our last chance to solve this issue, so I wish you all the best of luck.

Well it’s not hard to paste the article here, since this post has more views than ever. All the thanks to Blair.3796 for notifying us with that.

The following link:
https://forum-en.gw2archive.eu/forum/support/mac/Guild-Wars-2-Certificate-Re-Issuing.

Posted by Regina Buenaobra:
As you know, we resolved a certificate issue that prevented the Black Lion Trading Company from loading in the Mac Beta Client. This certificate was reissued by our data asset manager, CloudFront, as part of the Heartbleed bug prevention.
We will be re-issuing our certificates related to Guild Wars 2. This process would need to take place regardless of any response to bugs from our service providers. It just so happens that the Guild Wars 2 certificate re-issue and the CloudFront certificate re-issue are taking place within a relatively short span of time.
What this means for Mac Beta Clients is that availability of the Black Lion Trading Company will be impacted again. We apologize that this Guild Wars 2 certificate re-issue is coming on the heels of a previous certificate re-issue that affects your client, but this is a critical update that needs to be made.
We ask you to bear with us again while we complete this process. Thanks for your continued understanding.

Was working with VPN, and wasn’t not working without it…

now the whole thing is NOT WORKING….

ANET, I’m begging for help!!!!!!!

Anyone from support team tell us what’s really going on!?

Ok after digging a bit, the TP is NOT working without using a proxy/VPN service. under the normal ISP proxy, it’s not loading :/

For the record, I live in Middle East. Mainly in United Arab Emirates

Eldermord.5619:

and again the trading post is not working again

+1

UNFORTUNATELY what happened now?! please somebody explain to us why this is happening again ?!

I just came back to this post and I’m kinda shocked and surprised that still some players couldn’t access their TP. I noticed that when a lot of people kept asking me to help them sell/buy them stuff…

For anyone who is desperate to sell or buy something from TP. I’m online the whole night and will be helping others as usual.

You can meet me in DR, Gandara Server, My name is Guardian Noor..

It’s totally free of charge, and I will be happy to help

zetokki.9857:

So just to make super sure, GW2 won’t work with 10.6.8 anymore?
I’d update my OS, but I tried to just go up to 10.7 last semester and it made my laptop completely unusable. Applications crashing left and right, freezing all the time, couldn’t download anything. Sucks this is happening right before the big update…

I really hope that this is NOT a requirement. Unfortunately, the patch news on guildwar2.com is not mentioning anything related to system requirements. So yeah, lets wish that!!

Mystic.5934:

to all those that Sarah’s rename/partial download/delete/rename is not working for:
first, are you sure you did it right? (you do not need to download the entire 20GB update)
second: what version of OSX are you running?
It seems like this works in OS 10.9 (Mavericks) but not 10.7 and earlier?
The wiki says GW2 requires 10.7 or later, so I guess that would mean that 10.7 is no longer supported?

If you are correct about MacOS version. This means there is a high probability the new patch might need the latest version of Mac Mavericks !!! hmm

I hate it when I still see other mac users are suffering. Just for the record, When the fix came up the TP only worked when I was using VPN service as my ISP is kinda stupid and blocks any suspicious paths. Today I can confirm that the TP today started to work without using any VPN/Proxy Service.

I’m not sure if I should be happy or not. The TP after this issue is loading even faster & smoother!! I’m not complaining, but why now!? I just discovered that I’ve been suffering for the past 2 years with the slow loading ( this is more like mixed feelings )

AND I’m wondering, since SarahWitter suggested those steps to fix the problem after the new build. As a result some people got the access while others didn’t, does that mean their job here is done?! Because unfortunately Since that day I never saw any response from ANET or Support Team. PLUS, they even sent me an email of survey to rank their quality of service, which they only send it when the issue been fixed :S

Guys, C’mon! Be realistic. Does anyone remember the beginning time of launching the game? Do you remember how many errors we had? How many bugs we had?! Don’t you see that we are still in a beta version ?! for the past 2 years we did not ask for a refund/compensation or whatever they call it (excuse my english level). And now we are at a problem like, do you really think they would ever refund us back?!

I don’t recall that ever happened in whole GW2 And GW1.. I’m not saying forget it, yeah I wish they would do that, but honestly I highly doubt that.

wildcode.5403:

mrvlgrl.3495:

so, the workaround totally worked for me when I tried it 5+ hours ago!
logged back in just now, and it’s back to a blank TP.
sigh.

Yep, happening to me to now. The workaround worked. Woke up this morning and accessed the TP to attempt to buy some gems (being pay day and all) and was greeted by a blank TP. Cant buy gems if there is nothing to click.

Very frustrating.

On a side note. TP also fails when internet is throttled

I really wish if you can change your proxy, use a hotspot shield, or even a VPN and access the game again and check if you can use the TP or not. I already did that and it worked, but I want to know from others if this is normal to happen!?

Noxaeternam.6214:

I’ve tried deleting the contents of the GW2 folder in Finder. I’ve waited a week. I’ve looked forward to false promises of fixes. ANet, what the bloody hell is going on?

My game crashed recently and needed to ‘update’ before I could play again. Awesome, a patch, right? Nope. Nothing happened. ANet, we get it that you don’t give a kitten about mac users. But come on. It’s been a week.

Wait, why would even delete the contents of that folder, that is critical. :O ?! The game core system has NOTHING to do with the current issue. The current issue is related to security protocol/path between their server connection and your Game core. Put that contents back to original location please

Czar.1847:

shazeal.5038:

Just copied the GW data/exe files to a Crossover bottle and Trading Company works perfectly first time. Definitely an issue with the Cider wrapper.

Hi shazeal I didn’t understand the details that you mentioned, but if it worked for you, can you give us some ‘step by step’ so folks that are not experts on Mac like me can follow? Thanks :-)

Note: This is really annoying Arena team. All my friends that play this game on a Mac had faced Trade Post issues before. We like your game but you have to help us here :-(

Here you go:

- Go to Applications Folder > Guild Wars 2.app, right click on it and choose “show package contents”.
- From there go to > Contents > Resources > transgaming > c_drive > GW2 folder.
- Copy the GW2 folder and paste it on your desktop.
- In the meantime download “Crossover” app from their website. It’s trial for couple of days.
- Once you downloaded crossover, install it (restarting the computer would be better).
- Go back to the GW2 Folder you pasted on your desktop. You will find GW2.EXE
- right click on that and choose OPEN WITH > Crossover…

Viola, This should run the game with TP working!! Good luck

EDIT: Although this might help you with TP issue to run, but you may have a lot of graphics/game glitches. So what I recommend is you use crossover only to access your TP, then go back to your original game to play it properly.

mrvlgrl.3495:

so, the workaround totally worked for me when I tried it 5+ hours ago!
logged back in just now, and it’s back to a blank TP.
sigh.

Okay, your post kinda freaked me out and I had to run the game to check it. For the first instant, you were right. The TP did NOT work. BUT…..

For some reason that I got used to it, is that my provider is considered to be one of the top worst internet service provider in the world based on Google report.. So basically I use VPN to bypass IPs & hosts they suspect is not-trusty (for them).. I forgot to activate my VPN, but once activated. The TP is working again smoothly.

Honestly!! This is my first time to notice that the TP behaviour is getting affected by VPN/Proxy Protocols.. Please somebody with good knowledge to that issue confirm it.

that baby stealing dingo.7216:

KeairaPhoenix.6123:

to baby stealing dingo. Don’t reopen the renamed application. Delete the 2nd one, then return it to the original name and open it. It didn’t’ specifically say that in the instructions, but I think the rename was just to differentiate the files and prevent a total rewrite.

Thanks Phoenix; I’ve already tried this as well, to no avail. Perhaps somebody else reading this thread might have some luck though.

Does a Video tutorial would help you out?! If so let me know, I will do my best to record a “how-to” for everyone.

Rhea Ravenseeker.7105:

Hmmm. I am on a 4GB per month mobile phone data package. Downloading the 18GB client again because they can’t make my ‘exact same copy’ current client work is just not going to happen. Not 3 days before a new [18-30GB] release.

You don’t need to download the whole thing. Once the downloading starts. Stop it, then close it…. Please do follow exactly how SarahWitter suggested… DO NOT Download the whole game again!!

Ravnak.4096:

After tryin to figure out what was wrong with my client, I came across this topic by googleing (since my in-game support requests are simply ignored).

Tried workaround and didn’t fix. Spent about 7 hours to download the whole game again and didn’t fix neither.

Login problems, credit card transactions failed or rejected (while tryin to buy gems), had to re-download the whole game four times since I started playin to try “fixing” beta-related issues. Now this. That’s the last straw. I have like 1 hour time to play every couple of days, I can’t spend my gaming time to face client’s or whatsoever game related problems, I’m not a beta tester.

Casual gamer playin games on a Mac… F*c* me, right?

Can you tell us more, what kind of error you are getting now !? So people here can help you “hopefully”. We can’t alway depend on ANET to help us. So we are doing our best to help eachother

LittleKivi.6408:

noor.7960:

LittleKivi.6408:

i could not even find GW2 folder under library

Make sure it’s under your username folder’s library, if you don’t know go to finder and press COMMAND+SHIFT+G and type: /users/$youraccountname$/library . Let us know if you need any more help!

that’s helpful! i found it, thank you~
i relaunch the game but the TP is still not working~

Sorry that your TP is still not working. I’m on GW2 right now trying to help people. Meet me there and hopefully I can help you. My name is Guardian Noor

Just for the record. My Gem Store & TP is still working for me. Actually it is running even faster than the past 2 years in the life of the beta version!!

I’m volunteering again to help other people who couldn’t solve their TP problems. I can sell your stuff / Buy you stuff you want / and answer your questions about prices.

I will be the same as yesterday on Divinity Reach, Gandara Server. And my name is Guardian Noor.. I will be online and helping people for the next 1 and half hour from now… Sorry that I can’t stay longer!! But thats what I can do for now!!

Oh and by the way. It’s as usual Free of Charge

Arakeel.6132:

My store is still not working, even after today’s ‘update’.

Do what other people did. Restart the game many times, if it didn’t work. Try restarting the computer once or twice. And some people actually worked with them when they switch characters..

Do All of them till it work, if it didn’t. Please let us know!!

Limey.8076:

work around not working for me, no matter what gw i try and run (OLD AND NEW) it is asking me to download the whole game again?? ugh. help PLEASE SOMEONE

NO … Do NOT Re download the whole game. Simply put, rename your oringinal game to something else .. for example “guild wars 2X.app”. Start the installer and let it start downloading the 278K files, once it starts downloading. Stop it, Close it, go back to application folder, and delete the NEWLY CREATED “Guild Wars 2.app” and rename the old one “guild wars 2X.app” back to it’s original “Remove the X”… Thats it.

ANYONE else is still having problems with the issue?! I just wanna know if somebody is still having the issue even after this fix ?!

KarateKid.5648:

If any of you are not being ALLOWED to run the installer – check your security settings – by default it will refuse to run Internet-originated downloads. You can change that in preferences (there’s also a key combination which I can’t recall right now to let you override on the fly).

That’s what I thought. Maybe some people don’t know this, so lets give them more details how to do it:

- Go to System Preferences > Security & Privacy > General tab
- You will have the option right there saying: Allow Apps Downloaded from. Please make sure you choose “Anywhere”…
- IF the whole option is greyed/can’t be selected, just unlock it using the lock in bottom left.
- When you do that, try running the installer again.

Thank you “KarateKid.5648” for the idea. Hope this help them!!

that baby stealing dingo.7216:

Spent an hour downloading the entire game again (apparently), same result.

You didn’t have to download the whole game, It’s just when the launcher starts downloading, stop it, close it, delete Guild Wars 2.app that been created in applications folder, and the rename the original one “that you had before” back to the original name….. did you do that and didn’t work ?! or you miss-read the steps that SARAH gave us?!

in the beginning, it didn’t work, I just forgot to rename the original game back to it’s original name and it worked instantly.

Keep us updated, please!?

Pimpseyj.1924:

DaemonKings.3794:

how did u guys do it coz i cant run the installer

To help you more, give us more details please. What do you mean the installer did not run?!

Good Morning And Thank you SARAH for the new steps. For the first time when I did it, The TP wouldn’t work. I did restarted the game and still no luck.

One step “MAYBE” that I missed it, is that renaming the original application which I changed it in the first place back to it’s original name ( I renamed it to Guild Wars 2X.app, I had to rename it back to original by removing the X ), and Viola!!! It Worked!! For those who wasn’t lucky enough, maybe you missed this step!!!? I have no idea!!

But for now, Thank you SARAH and thanks for everyone who worked so hard to make this happen before the new patch coming!!

Ok That’s it for me tonight, I can’t stay awake any longer, In case this issue didn’t get resolve. I will be happy to login tomorrow and help more people.

And thank you so much for whoever is awake and working on solving the problem and Sarah On top of that list.

Ormawachi.8670:

ok, question, my tpUpdate starts to load, then says verifying, then puts up a download error, is that what everybody’s experienceing or do I have my own problem I’m going to have to look into?

The update went smooth for most of the users, but the TP isn’t working, what kinda of error are you getting ?!

Blair.3796:

Oh goody, brand new problem.

Thanks to the update I can’t play the game period. The update requires OSX 10.7.5 or later. I’m running 10.6.8.

I know that technically we’re supposed to run 10.7 for the game, but up until just now running older versions worked just fine.

So, note for all older mac users: 10.6.8 is no longer a usable OS. Gotta go buy a new one.

I’m so sorry to hear that !!!! Can’t you just update your OS to the new one?! It’s Free!!

laurencedenmark.6089:

noor.7960:

laurencedenmark.6089:

is this affecting all mac users or just a few?

As far as I know, All of Mac Users, as the problem is kinda universal. Unless someone confirms the opposite

Geeeeeesss, kitten you heartbleed

Wish if that is easy as you suggested >_< lol

laurencedenmark.6089:

is this affecting all mac users or just a few?

As far as I know, All of Mac Users, as the problem is kinda universal. Unless someone confirms the opposite

Azrael.3149 …. My Pleasure My Friend (bows)

Just to let you know guys, if you really need to empty your bags and sell your stuff, I’m still here online on crossover helping some folks, I will be glad to help others!!

SarahWitter.2317:

Go ahead and reload the client so you can grab the latest patch

Sarah, Unfortunately the new build did NOT resolve the TP issue.!

SarahWitter.2317:

We believe we have resolved the issue that was preventing the BLTC from loading on the GW2 Mac Beta client.

The updated build will be coming shortly. Please let me know if it resolved it for those who could access a few days ago.

Please let us know here when the build has been pushed so we can access it and test it for you. Thank you in advance

Arch Durex.6985:

Hey Noor thanks for the suggestion, that worked for me as a temporary fix. Thanks!

Glad that I could help :D

why I kinda feel that people are giving up already on ANET and went to sleep :P ?

……… !!! (sigh)

that baby stealing dingo.7216:

Just here to say “Same problem, I also tried the suggested fixes to no avail.”

Sigh

Did you try Crossover?! Because I’m on it right now and the TP is working just fine.. But …. I can’t play for the glitch it has lol..

LittleKivi.6408:

i could not even find GW2 folder under library

Make sure it’s under your username folder’s library, if you don’t know go to finder and press COMMAND+SHIFT+G and type: /users/$youraccountname$/library . Let us know if you need any more help!

Alright folks,

I’m willing to help you sell your stuff or purchase stuff that want with the allowed capabilities that I can handle.

- Free of Charge.
- I will be willing to help all night from now. It’s 12:20AM where I live.
- My Main Char Name: Guardian Noor
- My Current Server: Gandara
- You may ask me / send me your yellow stuff to sell them / buy you stuff you want
- In case you don’t trust, I can send you a screenshot of the prices with the suitable “way” we both can handle it easy “be creative and simple”.
- Current Location on GW2 Map is Divinity Reach, On Dwayna Statue, ( Ministers Waypoint ).

For the folks who still need help but don’t trust me ( or any other volunteer ), well I can’t convince you with anything. But wishing me luck to be able to do it is appreciated.

God Of Mustard.6354:

noor.7960:

I know I might sound silly, but would a few of mac players who are using crossovers will be volunteering to help others sell their stuff or buy them stuff they need? Since we are not getting any help from ANET and not even one reply in the last 2 days :/

If so I would be willing to stay all night on crossover helping mac users if that would make some mac players happy !!?

I have done that with some guildies running windows. But…idk if anyone would be willing to trust strangers that just happen to run the same OS.

Well, I understand it’s untrusty, but if you have anything better please let us know I just feel bad for the ignorance we are suffering from and I barely made it with temporary solution, and seeing others suffering without getting any help is just not making any comfortable. So yeah, a word of honesty and trust should be made.

I’m still insisting on helping mac players whatever it takes if they gave me a green light. I can stay all night and help them. I can even create a guild for that if you want :P and couple of volunteers would be very appreciated.

But to show how trusty is it, I really don’t know how to guarantee it. Any ideas?!

And oh btw, It’s a free help, we can deal using mails, we both go with screenshots so everyone can assure what he/she gave me, and I can even post a screenshots of the available prices to everyone here on this post!!

I know I might sound silly, but would a few of mac players who are using crossovers will be volunteering to help others sell their stuff or buy them stuff they need? Since we are not getting any help from ANET and not even one reply in the last 2 days :/

If so I would be willing to stay all night on crossover helping mac users if that would make some mac players happy !!?

JustTrogdor.7892:

noor.7960:

You can even purchase using your own credit card / paypal on crossover and everything will go smooth ( I’ve already tried that for the sake of this issue ).

I’m sorry but I highly discourage using crossover or bootcamp to spend money on gems. We don’t want to give Anet the idea that what is going on with the Mac client is acceptable and we are willing to go out of our way to give them money anyway.

I understand and I’m totally agree with you, but for the sake of mac players who are wishing to purchase the extra char slots. Somebody had to do some sacrifice for an accurate answer to give it to them. Since ANET support team is still not answering. I never did that in the normal days “ever”. But this time, I just did it for the mac players to give them “hopefully” a trusty relieve …… hopefully !!

Bert.4092:

noor.7960:

TEMPORARY SOLUTION:

Just for the heads up, I made some diggings the whole night figuring out how to use the “crossover” and I finally made it.

TP is WORKING over CROSSOVER, but unfortunately the game is NON-playable for me. The client is so glitchy and slow, but selling and purchasing is possible as you can see in the attachment.

So what I did is gathering all what I wanted to sell in my bank, and I made one login thru crossover made the selling and purchased what I wanted and then came back to my mac client version and kept playing.

I KNOW it’s not the best solution but it worked for me and I will accept it temporary better than waiting all this time.

If you are interested how I did it:

- Download Crossover & install it.
- Downloaded GW2 “WINDOWS” Version
- Run Crossover and choose “install a windows application”
- Choose the installer which is located in “Guild Wars 2” folder in your desktop.
- You need to choose a “bottle” which is somehow a folder inside crossover to run the game. Simply choose a name and the supported windows you like. For me it worked automatically at winxp/winVista. Then hit INSTALL.
- Crossover will run the launcher you will see a quick downloading follows by an update then the real downloading which will show you somehow around 127,000 files. At that time STOP the downloading and close it. Then close crossover.
- Go to your Mac Version GW2 in you applications folder, right click then choose “show package contents”.
- Go to > Contents > Resources > transgaming > c_drive > GW2. then COPY all it’s contents into the folder > /$USER/Library/Application Support/Crossover/Bottles/GW2Setup.exe/drive_c/Program Files/ ( create a folder in here and call it “Guild Wars 2”. ) This is like 19GB I KNOW :/

- For me what I randomly did, is right click on GW2.exe and OPEN WITH > CROSSOVER

Crossover ran the launcher without downloading anything and the game started. Again it’s not playable for me, but I managed to make the TP & GEM Store works …. Temporary

Hope that I helped somehow

So, you use CROSSOVER to use Trading, however to play you use the standard client?

Yes, I only use the crossover ONLY to sell/purchase stuff. This is a temporary solution as I said. But to play using crossover for me was just not smooth. It was glitchy and slow even if I reduced my graphics settings I still get a low number of FPS ( Can’t remember the number ).

What I was doing is grinding and farming all day then collect all what I want to sell and write down what I want to buy, then switch to crossover, do the selling/buying, then go back to the mac client. Fortunately!! when you sell stuff and you wait for the profit to retrieve it, You can do that in the mac client. Just sell your stuff in crossover version, and collect the profit from mac version normally.. You can even purchase using your own credit card / paypal on crossover and everything will go smooth ( I’ve already tried that for the sake of this issue ).

All the best of luck!!

You guys never seem to read the previous pages !?! There IS a quick temporary solution called CROSSOVER!! I’m using it right now to sell my stuff at least till the new patch OR till they fix it.

EnDLesS.7982:

so they still have not fix it ! !

I’m afraid NOT, based on dozens of emails I received from companies that provides online services notifying me that they have the same problem. That means this problem is kinda international and is quite big.

I believe this is going to a long time, but hopefully it will be fixed before or with the new patch.

Dementicus.1482:

Weird. Have tried all of the suggestions to no avail. I wasn’t having any issues at all until two days ago. Did something happen at A-Net?

You need to read the previous pages of this post to know what really happened. In short:

- Something called: Heartbleed happened.
- And some people suggested temporary alternatives till ANET fix this issue. Some nice guys suggested using “Crossover” and I did and YES it worked but with some bugs. Read my previous post to read in details.