The largest negative points, as previously noted, revolves around how badly the refugees have been handled. They just enter the zone and march off to the nearest city. There are no emotional connections, they have nothing setting them apart from any of the merchant escort events, except they aren’t even involved in events. Picking up mementos didn’t help either, they were just objectives in a fetch quest. There’s no emotional attachment to any of them. Even the items you need to find are just more fetch quests. Why would we care that they lost their items?
What really got me though was when I tried to figure out where these guys were coming from. I ran to and fro, studied the map and still have no idea where their so-called homes are being destroyed. The only landmark that stood out were the large wooden doors in Wayfarers, just above one of the portal events. So they must be coming from some unknown place located somewhere or another. Again, why should we care about them?
I know this is the “teaser”, but I would say this is the most important part. I’ve heard many times how important it is for a writer to grip a reader with the first sentence of a novel. By the end of the first paragraph, either the reader will be invested and read on, or put down the book and do something more interesting. So that’s not an excuse, you can’t tell a reader the book will get better. This has been a weak opening. There is no emotional involvement, no attachments, very little believable threat and no impact. As someone else said, these are norn and charr, so the threat must be immense, but it falls sort of flat.
That said, I really liked the geyser events, that felt like it had some urgency. I like the fact that portals are opening now, but it still feels a bit detached. They come and go, occurring at some structures, and feels far from awe inspiring.
In my mind, this is how it should have gone down:
January – The update is called Flame and Frost with no other indicators as to what’s going on. In the northern parts of Wayfarers and Diessa, a few existent buildings are burnt husks with no clues as to what happened. Later in the month, when players pass these structures, a portal event will start.
February – Some of the existing towns will have portals open and players need to defend them while putting out fires. Halfway through the month events will start where guard NPCs begin evacuating these towns, guiding NPCs south toward the safety of the cities, as these NPCs become the refugees. Deeper into the month more portal events spawn, upping the urgency.
My reasons for suggesting this:
In Jan you will have a bit more of an ominous feeling. Structures you previously saw intact are now burnt out husks. It sets a better tone than NPCs sauntering southwards.
In Feb, you’ll see the threat materialize, you’ll see actual settlements in trouble. You’ll fight for them, and as the NPCs are being guided to safety, you’ll actually care, since you’ve been fighting next to them, standing beside them as they fight for their homes, and with all hope lost, you now help them leave the homes you’ve been defending alongside them. This isn’t just their loss, you share it with them.
(edited by Azjenco.9425)

Every class has plenty of evasive and anti-CC abilities, and for a reason. Use them. Also, if you spot your buddies are in trouble, try stopping for a second to help them out, instead of just continuing with the damage spam. Teamwork ftw.