Guild Wars 2

evilapprentice.6379:

Can we get an explanation as to why promoting the video itself (with the word “Discuss”) is banned? The point of the video/transcription was to generate a conversation about the current issues with SPvP – I understand how a rule might be against that in general, but why stifle something specifically designed to generate constructive criticism and help the developers understand our frustrations?

Promoting a video would be something for Linksville, which is for promoting interesting sites, videos, and whatnot. The discussion would be about the video itself and the content.

Really, we’d much rather just have all those points as a forum post for discussion, versus numerous people posting the same link in various areas of the forum, to advertise, as it were, the video.

Does that help?

anzenketh.3759:

Personally I think I quit threads should be locked not deleted. They will usually get buried by themselves.

I always appreciate those who use the reporting functions; it definitely helps! Also, the line of yours I quoted? I will bring that to our team for consideration (along with everyone else’s great feedback).

Rome.3192:

That being said, I know there are a lot of people that disagree with the way ANet has handled things in the past, and emotions run high within these people because they love the game, not because they detest it. Now, I’m in no position to tell you what to do, but it would seem as a community coordinator, it should be your job to ensure the negativity on the forums is toned down not by censoring the material that may incite it, but by properly communicating with your community on why things are the way they are (like you have done now).

As someone who got her first gaming gig being hired right out of a game community, I absolutely grok what you are saying. You’re as passionate about playing games as we are about playing and making games.

We are working on our processes, and it’s feedback like this, which helps the Community Team make the changes so we can all enjoy the ride together.

Mrbig.8019:

the post the whole forum was spammed with was not breaking any single rule.

Whilst the post itself is a different topic, spamming is against the rules. Numerous people spammed the same post, and when members instigate others into spamming, it created an even bigger problem. The folks who were suspended will be back, but we are very clear in our rules about spam and duplicate posting.

saVdoom.2067:

CC Danicia.1394:

Also note that if the discussion does not stay civil or constructive, we’ll close the post.

Will you close the post ? Or the whole thread ?

We as players cannot control other players, in a lot of closed or moved threads there was a huge amount of good feedback which is what decent players try to post after big complaints. I understand the need of modding, but how about you mod and move/delete the post and not the entire thread when the main text is not offensive or against the code of conduct (in reference to Xeph’s thread when it was deemed acceptable by John himself for example).

My 2 cents..

I believe you have a very valid concern and it is definitely one that has been on my mind a lot. I do believe that there is a lot of great feedback and content and we can do better at keeping it visible.

And yes. The entire thread. Thanks for catching that.

Greetings,

We wanted to take a moment to address some concerns with the sub-forums and moderator procedures this weekend. The Community Team hopes that this post will help explain more of our processes and goals, which should foster better communication all around. It is important to show that while we might not respond to everything, we do pay attention to what the community is saying. Specifically, we’d like to touch on our processes and procedures.

Our Forum Code of Conduct is very clear regarding what is acceptable discussion. It’s true; we do not allow “I quit” threads or threads created simply to complain. We DO allow negative threads, as long as it remains constructive and respectful. Not just respectful towards each other, but also to our staff, which includes the Moderation Team, Dev Team, and more.

We also realize that we can make mistakes, and sometimes things might get handled incorrectly. This is the main reason why we have an escalation process, so you can easily submit an appeal, ask questions, and bring things to our attention. When this process is followed, our team is able to step in and take a better look at the entire conversation and mood. Alas, this did not happen, and many people decided to start spamming the sub-forums. Our Moderation Team handled the spamming posts as they are instructed, which included handing out some temporary suspensions.

You may contact the Community Team directly at forums@arena.net if you wish to discuss moderator actions, the Code of Conduct, or our processes.

Instigating spamming and breaking the forum rules is very disruptive and completely buries any real feedback that the Dev Team can use; the signal-to-noise ratio will defeat any positive discussion and information gathering.

Our goal is to allow our community to express their thoughts and desires for the game, but not at the expense of our welcoming and respectful spaces.

We discussed leaving this thread open today, so you can ask questions, and share your concerns. Also note that if the discussion does not stay civil or constructive, we’ll close the post.

Our hope is that by leaving this for discussion, we can show that we are listening and working to improve our processes.

Thank you for the post! We’re aware of the issue, and our Support Teams are working to resolve the issue. For now, you can click through the message to reach our Support pages.

MartyPartys.9187:

Thank you for taking a look into the GvG scene thread, you are the first to recognize our existence, I appreciate it. The reason GvG was being spammed all over is just because everyone before you simply ignores us.

I understand it’s really childish and the stream was not about GvG so our questions were out of place, I apologize, but is there any chance we will get an official reply if “Guild vs Guild” is something Anet is thinking about, considering at all?

I’m not on the design team, so I cannot reply for them. That being said, I can make note of it in my feedback reports.

We know Twitch chat doesn’t make it easy for everyone to be heard. And we know that it can seem that no one is watching these threads. The great thing is that for every respectful and constructive post & thread, it DOES get greater visibility.

So thank you; the Community Team does appreciate it!

oZii.2864:

That’s your own fault he is a WvW dev not a GvG developer. Spamming GvG doesn’t even ask a question its 3 letters.

Thanks for that! Yes, we do ask that folks stay on topic to the theme of the Livestream. We don’t want to discourage questions, but our team was moderating the folks spamming “GvG” over and over, which made us miss some great questions incoming about WvW.

Vayne.8563:

Fill out a support ticket and make sure to include your attachments. You can do this from outside the game support.guildwars2.com

Include as much detail as you can.

Vayne is correct here. Please submit a support ticket and include as much information as possible, including any previous ticket numbers you might have.

ArenaNet treats harassment very seriously and we do not allow players to harass each other in-game and on our forums. We do not allow players to “Stalk” or otherwise harass another player for any reason.

Aberrant.6749:

If it’s something that you enjoy though, then do it. It’s a game after all. Have fun

This is why I harvest. I quite enjoy exploring the world and gathering everything myself.

Accusing any player, guild, or server of cheating, griefing, hacking, or exploiting is not allowed on the forums. If you witness any of these acts while playing, please report them using the in-game reporting tool. The forums are not the place for these discussions.

This is includes accusing players of being abusive. If you feel a player is abusive while playing, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue and take any appropriate action.

Howdy all,

We’re going to lock down this thread. If you review the Forums Code of Conduct, you can see we do not allow conspiracy threads, or comments which are disrespectful of our staff. Please review the Code of Conduct ( https://forum-en.gw2archive.eu/forum/rules ) to avoid further thread closures & deletions.

NanoEliteSixSixSix.8935:

“Instead of announcing my candidacy for reelection, I’ve instead decided to announce that you’re all…” <Queen puts on a very Emperor Palpatine-esque hood in a sinister fashion> “Morons…”

I see what you did there. I adore that parody and just shared it with my team.

Greetings all,

Since we do have a larger on-going thread regarding this topic, we’ve decided to close this one and direct you to that one.
Click here to join the discussion

Navzar.2938:

Yeah people don’t really look at the suggestions section much. So it’s not a place that will show how popular a suggestion is with the players.

The Dev Team does. So does the Community Team. Whilst we don’t respond to each suggestion, we do review them.

We’re closing this thread as we have an existing thread regarding this news. Please be sure to post here instead: https://forum-en.gw2archive.eu/forum/pvp/events/Update-on-EU-PAX-Qualifier-Tournament

Our team has gone through and cleaned up this thread quite a bit. You’re welcome to debate this topic as long as you wish, but we do ask that you debate the topic and not insult, name-call, or be rude towards each other.

If that continues, we will lock the thread. Please review the Forum Code of Conduct when you get a chance if you have any questions. https://forum-en.gw2archive.eu/forum/rules

warllockmaster.1379:

By the six would you please put some space between the subjects in your text I cannot read this, without my eyes hurting :S

I helped.

Smooth Penguin is correct. If you wish to reply, please do so on the original thread.

Closing this as duplicate. The original, with a response from us, is here: https://forum-en.gw2archive.eu/forum/support/account/Hacked-or-something-please-help

You’ll need to create a ticket by logging in. If that doesn’t work, click on “Create a Support Account” and follow the instructions to reach CS directly.

Hello Jonathan,

You’ll want to contact Support at http://support.guildwars2.com so they can research your issue.

Greetings all,

While we do not mind if you’re debating, we do require that you’re not insulting to each other when you do. Please be mindful and respectful towards others.

That’s awesome! /shares with the team

My Norn would definitely be the one running around in pink and purple.

We’re closing out this thread again, due to the amount of .gif spam. Also, we’ve deactivated attachments on the WvW forum until Monday. We’d like to remind everyone we do not mind seeing .gifs, but we’re spending a lot of time moderating images which are inappropriate or used to be disruptive and spammy.

We understand that, yes, this is WvW and we do tolerate a fair amount of competitive banter. However, the Forum Rules should be followed when doing so, especially when regarding mocking other players, insulting them, or simply spamming a thread with .gifs.

Greetings all,

We’ve decided to lock this thread due to the amount of .gif spamming and disrespectful comments towards other players.

Please not that spamming .gifs is not appropriate for our forum.

Since this keeps occurring, we’ve decided that if it continues, we will remove the ability to post images/attachments to this particular forum.

Please be mindful of our Forum Code of Conduct. We do understand that there will be a lot of debate and teasing in this particular forum, and we do not want to stop it as long as the posts are not violating the Code of Conduct/Forum Rules. If you have any questions, please email the Community Team at forums@arena.net

This is the best video. Now I want to log in and play my Engineer. Well done!