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Refund of gems? Purchased item discounted

in Black Lion Trading Co

Posted by: Lane.3410

Lane.3410

The financial advantage is having as many people as possible participate in the sale, which is why typically most companies give plenty of advance notice (typically a week+) of when they’re having one. Not only that, but at least here in the US there are recognized sale days, such as Black Friday after Thanksgiving. Everyone knows it’s going to happen so they prepare for it.

I’m not complaining about the sale itself (although I do think the timing was sketchy), I’m complaining about exactly what Hexgame said. I could go to almost any other retailer and they would acknowledge the sale price as long as the purchase was made within a certain time period of the sale. This is quite honestly the first time I’ve run into a company that won’t do that, so I was taken aback by it.

Refund of gems? Purchased item discounted

in Black Lion Trading Co

Posted by: Lane.3410

Lane.3410

Not how the system works.

It should be, almost every major retailer today gives you back some sort of cash or credit if you purchase something a week prior then it goes on sale.

Even several online games has this feature, so I don’t see why Anet would want to be any different (other than their whole Nexon mentality lately).

I suggest try contacting support and try fighting it.

I brought up this exact same argument, but unfortunately their official response is “all sales are final”.

I, too, spent 1600 gems on New Year’s day that I’d gotten for Christmas. I specifically waited to see whether or not they would be having an after Christmas or New Year’s sale. Since there was no sign of one by the 1st I went ahead and purchased two character slots. Then 3 days later there’s a surprise announcement of a “New Year’s” sale, of course with character slots on sale. Awesome.

I can’t imagine anyone who bought/received gems for Christmas was at all pleased with this sale. Anet certainly lost points with me over it. The sad thing is if they’d reimbursed the difference I probably would have ended up buying more gems, instead that’s probably the last purchase they’ll ever see from me.

Recent January sales

in Black Lion Trading Co

Posted by: Lane.3410

Lane.3410

I saw no mention of the sale in the launcher until the patch on Jan. 3rd. I received a gem card for Christmas, specifically did NOT spend any gems (despite desperately wanting to) until New Year’s in case they had a sale, and now this.

I’m waiting to see what the next two days hold. So far nothing on sale is anything I purchased, but when I first heard about it I was sorely tempted to petition for a gem refund. At the very least it would be a nice gesture if they reimbursed the difference for anyone who’s made a purchase in the past week for any of the items on sale.