Guild Wars 2

Kurr.4179:

My FPS seems back to normal today. Not sure what changed since most of you seem to have no change but I’ll take it.

Yea I still have low FPS unless I hide the UI …

Titan.8215:

Johan Skold.4708:

sirsquishy.8531:

I do not believe its the game engine as much as I feel its related to the CoherentUI.

If you disable the UI the game runs normally, even on max settings. Its really as simple as that. As you open more UI windows the FPS drops even more. Open inventory, get a FPS drop of 5-7, open the Guild Panel, FPS drops by 5 more, Open the WvW Panel, more FPS drops. Also, There is something going on with the UI that is driving the GPU usage up by at least 30%

As Felipe mentioned, we only use CoherentUI to display the gem store, currency exchange, and trading post. All other UI is using an in-house UI solution. The vast majority so far appear to have performance issues unrelated to that dialog.

sirsquishy.8531:

Also, Coherent dropped support for the 1.x builds at the end of 2014. You are using 1.8.×.x in GW2, which is not fully supported anymore. If you are tacking on UI changes that ‘breaks’ the API Coherent isn’t going to help you guys with it unless you are running a 2.x Build from them.

That’s not really true. We have a very good relationship with Coherent, and have received great support when needed (including this year).

Please let us know how many time you’ll need for fix this or if you think that you can fix this 100%…

I think at least 1 week lol

Johan Skold.4708:

sirsquishy.8531:

I do not believe its the game engine as much as I feel its related to the CoherentUI.

If you disable the UI the game runs normally, even on max settings. Its really as simple as that. As you open more UI windows the FPS drops even more. Open inventory, get a FPS drop of 5-7, open the Guild Panel, FPS drops by 5 more, Open the WvW Panel, more FPS drops. Also, There is something going on with the UI that is driving the GPU usage up by at least 30%

As Felipe mentioned, we only use CoherentUI to display the gem store, currency exchange, and trading post. All other UI is using an in-house UI solution. The vast majority so far appear to have performance issues unrelated to that dialog.

sirsquishy.8531:

Also, Coherent dropped support for the 1.x builds at the end of 2014. You are using 1.8.×.x in GW2, which is not fully supported anymore. If you are tacking on UI changes that ‘breaks’ the API Coherent isn’t going to help you guys with it unless you are running a 2.x Build from them.

That’s not really true. We have a very good relationship with Coherent, and have received great support when needed (including this year).

Hey whats going on with the FPS issue ? please

Paul.4081:

LordAdre.8174:

Paul.4081:

FPS fixed yet or just lip service?

they are apparantly working on the issue but it isntfixed yet.

Do they actually know what went wrong or are they still just hitting the off switch on fun things while thinking they have superior intelligence?

I have no idea.. I just know they are working on it, dont know when it will be fixed or anything.. maybe it will be fixed in 6months, maybe tmrw, but I’m pretty sure it wont be fixed before the next few days/weeks lol

Paul.4081:

FPS fixed yet or just lip service?

they are apparantly working on the issue but it isntfixed yet.

FelipeRomero.4267:

We have indeed noticed performance issues on the latest release.

We performed optimizations on our post processing effect pipeline, which were released on Wednesday. Our guys also put a lot of hard work optimizing the new camera collision code. These changes were released yesterday.

Although these changes have improved performance we still haven’t solved the issue you guys are experiencing.
We have top men working on it right now! we will get to the bottom of this!

Thanks you guys for your patience.

How much time this will take to fix this issue ?!

The patch notes if finally up, we gotta wait for the fps issue —’

I want to go in WvW but its freaking impossible to play unless I hide the UI <.<

fenthal.6592:

Hey guys, have you tried to repair the game client with the -repair argument? I had the FPS issue, and after the repairing, it seems that the game works fine now. Maybe I was just lucky, I don’t know

Did u got back all ur pre patch FPS by repairing the client ?!

we wont have this issue fixed for the next days/week for sure u.u

Titan.8215:

LordAdre.8174:

ok the update didnt fix the FPS issue. pfff

No notes for this patch, is weird.

yea I was looking for the patch note, seems like there isnt hmmm.

every time I have hope when I see new update, then im disapointed lol

ok the update didnt fix the FPS issue. pfff

New update available in 10minuts, I hope this update will fix this FPS issue <.<

Nero.3654:

My guild mate make movie look

UI eat FPS

http://www.youtube.com/watch?v=JTofdajvMoo

Oh yea ive seen this video already, was fun though. But we need to be patient now, they are apparantly working on it.

twisted fate.7251:

Jonasaurus.6170:

FelipeRomero.4267:

We have indeed noticed performance issues on the latest release.

We performed optimizations on our post processing effect pipeline, which were released on Wednesday. Our guys also put a lot of hard work optimizing the new camera collision code. These changes were released yesterday.

Although these changes have improved performance we still haven’t solved the issue you guys are experiencing.
We have top men working it right now and we will get to the bottom of this!

Thanks you guys for your patience.

Thank you guys so much for helping! Whatever you did fixed it for me! I am running the game at 60 fps again! Thank you so much!

theres been no fix put out yet?O.o nothing has changed for me, and i haven’t downloaded any patch today

Same here, no patch or anything else, wtf and still not fix for me.

Ankr.5380:

I do NOT want to hear anybody moaning about 60 FPS.

I have an i7 4710HQ, with an 860M GTX, with 16GB of ram. I had all the settings on highest, and I was playing comfortably. Even in WvW I never managed to drop below 100 FPS, in low population area’s, it would stick at 130 constant.

Edit: This is a Laptop, hence 860M

Then the update happened.

The first update, I could live with. I dropped to 50FPS at BEST. It would sometimes drop below even that. And so I played, I then slept, and then went to work, confident that Anet would resolve this issue!

And then I came home.

As I type now, I cant actually move my character without the screen stuttering. I’ve been reduced to 10FPS at max, on the lowest settings. SAY WHAT?

Yes, 10 FPS. I could understand if it was running from the Intel HD 4000 or whatever it is, but then even that should run at more than 10FPS on low settings.

If this persists, I won’t be able to play this game anymore.

—Worth mentioning, before anyone mentions it, my CPU is at 3% usage in a WvW map, and only 10% of ram is being used.

they are working on this issue

FelipeRomero.4267:

We have indeed noticed performance issues on the latest release.

We performed optimizations on our post processing effect pipeline, which were released on Wednesday. Our guys also put a lot of hard work optimizing the new camera collision code. These changes were released yesterday.

Although these changes have improved performance we still haven’t solved the issue you guys are experiencing.
We have top men working it right now and we will get to the bottom of this!

Thanks you guys for your patience.

Thanks man.

Titan.8215:

RebelsDawn.6803:

Titan.8215:

Yep, with your pc they can’t say that you have a “bad system” is just a problem of the game, I just wait that they resolve early…

Tbh I made a coin flip on going with that or shelling out the extra 600 cash to go with a I7-5930k and 16gb of ddr4-2100. Would’ve been soooo angry had that coin flip had gone the other way.

I know, I have a i5 2500k and I had gtx 570 and cant go with 60 fps, I bought 2 weeks a r9 280x and I can go with 60 fps with all ultra except the shadows, I literally bought for gw2, is the only game that I play on pc actually so… now I go 20-30 fps but my cpu go to 80% so is horrible (before the patch 50%) Im frustrated

We can just get hope that anet do not give up by saying “its your fault get a new pc”
And actually, i’m really confused with what the support is replying me.

Ana.2415:

Okei.. I’m starting to worry again. So they are not working on it as Gaile said? Or they just think it’s our fault.

Gaile said earlier they are working on it yeah, but at the same time Ive got a reply from the support asking me more infos about my computer/connection. So yea I guess they think that the FPS issue is our fault, I told them that the FPS issue is happening to most of players, but they like ignored it, and kept asking me all infos. this is rly weird, and not logic, as I said somewhere, if this bug was our fault, we would have low FPS either with UI enabled or disabled. I explained them everything, like I get back all my FPS as long as I have my UI disabled ect.. but they like ignore it, so I dont know if they rly do, but it really seems like. I’m really getting confused.

Support replied to me, they seems to think the FPS issue is OUR fault.

Well this update still have not fix the FPS issue.

And at the same time, Gaile replied here, support was saying like it was my fault if I had FPS drop…

We wont have a fix in the next few days / week for sure

kindofabuzz.9357:

Could have been lies just to shut us up.

LOL now u said that, idk what to think..

Gaile Gray.6029:

AND… in a matter of seconds, the team wrote back to tell me they have noted a lot of good info in this thread (thank you, guys!) and they will continue to investigate.

I imagine we’ll have an update soon, but don’t quote me on that, because I know that “soon” isn’t… the favorite word around here.

Thanks man for the infos! finally we know whats going on with this issue (: thanks alot!

Im just gonna wait for the infos, now! the feeling to not being ignored make me feel better already! lol

OHHH FINALLY !!!!!! we were loosing all hopes!

Yea french support closed my topicand said that the FPS issue was fixed, they also sent a link with all the fixed bug from the lastest update, the problem is that the FPS issue doesnt even appear as fixed bug LOL… srsly, what a joke!

Im still waiting a reply from support right now. gave them as much infos as I could about the FPS issue.

I also noticed, When I open the “World Selection” ( where you choose the character u want play with ) it takes me 10-15FPS, when I charge any maps, I also get back all my FPS.

sirsquishy.8531:

twisted fate.7251:

twisted fate.7251:

sirsquishy.8531:

Just tested the FPS drop on my i7-4790K@5ghz and Dual 290’s

With the UI, 175 FPS looking at the sky
with out the UI 241 FPS looking at the sky

That is a HUGE drop….

So I’ve just sent these screenshots to the Dev, and hopefully they will acknowledge the issue now and not just blame my computer or other people’s or there internet etc, how much proof do they want, I’d say 100’s of people reporting the same thing is enough..

so i just got the reply.."I would suggest having your friend contact us directly. The reason for this is because the issue you are referring to can be caused by different things and without being able to gather the needed information to troubleshoot this, we will be unable to give any specific reason why this is happening.

Once we have received a ticket from your friend we can begin troubleshooting his/her issue."

i can guarntee 100% that if you was to do this, they would blame your internet connection. and not there kitten patch.

lol yea its the PC!!1!!one!!11!!

kittening Anet. This is happening on 5 of my systems, not just one. I just did a screenshot on my most powerful to show the MASSIVE FPS drop due to the UI.

They NEED to get their heads out of their @sses right now. 4 days and no response. Unprofessional and unacceptable. Times like this I wish the game had a subscription so you can throw it back in their faces.

They will never fix this.. 3 days now its been reported, and they dont even know where this bug come from.
I lost all my hope :/

I just think they will keep ignoring the issue.

twisted fate.7251:

LordAdre.8174:

twisted fate.7251:

LordAdre.8174:

They closed my post about FPS drop on french forum, they say its fixed LOL!!!!!!

What a joke this is becoming..if the eu devs are saying it isn’t there issue it’s ours, and the French devs are saying they’ve fixed it, meaning it is there issue, witch is it?

Man I’m being confused, They said that is FIXED, Sent me also a link of fixed bugs from the last update, and the FPS drop doesnt even appear in this list. are they kidding me ? LOL

at this point i think its clear there avoiding/ignoring the issue..so my hope for a fix is getting lower and lower

Yea i think we will never see a fix for this issue.

twisted fate.7251:

LordAdre.8174:

They closed my post about FPS drop on french forum, they say its fixed LOL!!!!!!

What a joke this is becoming..if the eu devs are saying it isn’t there issue it’s ours, and the French devs are saying they’ve fixed it, meaning it is there issue, witch is it?

Man I’m being confused, They said that is FIXED, Sent me also a link of fixed bugs from the last update, and the FPS drop doesnt even appear in this list. are they kidding me ? LOL

They closed my post about FPS drop on french forum, they say its fixed LOL!!!!!!

Hell yea it just took 3hrs + to re instal the game today, for nothing…

it happens with nvidia too

twisted fate.7251:

LordAdre.8174:

I ve sent back a ticket to the support ’ as they asked me ) to say them that the FPS issue isnt fixed by re installing the game, I also gave them as much informations as I could to help them to fix this issue, waiting their reply now.

let us know what kind of reply you receive, as they are unwilling to answer my questions it seems

Yea sure, I just hope they wont reply in 2 days.. as they replied to my 1st ticket ( from 16th ) only today. xD

I ve sent back a ticket to the support ’ as they asked me ) to say them that the FPS issue isnt fixed by re installing the game, I also gave them as much informations as I could to help them to fix this issue, waiting their reply now.

I reach 90FPS without UI, 15-25 FPS with. and of course they will say its our pc! LOL

Yea they have even made us (at least me ) re installing the game for nothing… thats pretty weird lol

Well that was sure tbh… When they said “The problem SHOULD BE fixed” I will send an other ticket then

LordEnki.9283:

That’s a huge download process to go through on it “should” be fixed when it’s obviously not. If anybody has done this and it has actually fixed the problem then I supposed I’d have no choice. At least we have plenty of other players sharing information. It at least allows us to form a partial picture of what is happening.

The french support said me the same about the FPS issue, they said that the FPS issue should be fixed by re installing the game ( the SHOULD BE scaring me ). If not I have to send a ticket which is saying the FPS issue isnt fixed by re installing the game.. I don’t like the fact that they are not 100% sure xD

zaw.6741:

twisted fate.7251:

Winter.3204:

So apparently I was ranting a bit and finally got myself a reply from a staff member who actually took the time to explain WHY ArenaNet is NOT at fault, gonna share it to you, since they don’t seem to find the courage to update everyone who is seeking for help in this thread.

/*
https://docs.google.com/document/d/1Pf3rC3Be9n1uW9zKjpnktqyowiLcFb6a6ayKj1OWOHM/edit?usp=sharing
*/

so it seems somebody got a reply, it still dont explain why 90% of people only experienced this after the patch, and why turning the ui returns our fps to normal, none the less i will try the fix that was suggested

this seems more like ping-related problem. i (and many more ppl) dont have ping problems. (mine i about 40-60). its clearly sth with interface code (turning off ui, or just interface makes so huge frame differences)

Yea I dont hve any ping problem neither my only problem actually is the FPS drop

Drizzy.1268:

re-installing doesnt do the trick, i guess its a try to buy time/stall ppl? :/

I will wait the end of the instalation, if it still not fixed, I will send back a ticket as they asked me to.

twisted fate.7251:

Del.4309:

So does that mean that they don’t acknowledge the problem? Or take it serious at all.

That’s how it’s starting to seem, I read on one post that someone posted something on the guild wars 2 facebook page regarding the fps issue and it got removed O.O, it would be nice if they could just let us know there aware of the issue..this has to be a major knock in PR for arena net..

I am re installing guildwars2 atm, i will let you know if FPS problem is fixed or not. ( need like 2hrs to finish … xD )

zaw.6741:

LordAdre.8174:

zaw.6741:

Gamble.4580:

go to gw2 proprieties and see if anything has changed after the new patch guys.

after all the patches they rained since ‘update’, no change in performance (but luckily sweetfx works again)

LordAdre.8174:

Apparantly, we need to re-dowload + re-instal the game, then FPS problem should be fixed. I’m gonna try it tonight,

soo you tell me i got to re-download it on my lightning fast 10mbit internet? id have to elave it for day or 2 just for that…

It’s what the support said me, They said the FPS problem should be fixed by download and install the game again.

would be nice if anyone redtagged on forums would answer in a single performance-related topic, as its tons of them and we seem to be ignored

we’d be grateful for any info if re-download and re-instal help

I will do it tonight and tell you if its fixed if you havent done it yet.

zaw.6741:

Gamble.4580:

go to gw2 proprieties and see if anything has changed after the new patch guys.

after all the patches they rained since ‘update’, no change in performance (but luckily sweetfx works again)

LordAdre.8174:

Apparantly, we need to re-dowload + re-instal the game, then FPS problem should be fixed. I’m gonna try it tonight,

soo you tell me i got to re-download it on my lightning fast 10mbit internet? id have to elave it for day or 2 just for that…

It’s what the support said me, They said the FPS problem should be fixed by download and install the game again.

Apparantly, we need to re-dowload + re-instal the game, then FPS problem should be fixed. I’m gonna try it tonight,