Guild Wars 2

Yes there is, you will have to contact support – go to the accounts forum and use the support link at the top of the forum.

Here is the sticky on that forum: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2

As the others have said, no need to worry hon It’s ‘just’ a phishing email, trying to get your account details.

I hate the scum that send these, looking at the worry they cause. I hope karma comes back to bite them in the ‘kitten’.

Just to make sure, you didn’t click on the link or enter anything right?

The thing that gets me is the fact that they still have major flaws in the game since release – eg. the TP – not being able to sort by armour type/foods etc etc etc.

They obviously do not have enough resource working on the game. this is such a shame as, as much as I love the game, these things are starting to get me down and I can’t be the only one

yeah I love spamming 1 with my Mesmer – not.

ANET designed this poorly. There should be no bags for anything if you stand there and afk.

They should have made the rescue a personal achievement (obviously not with 1200) and then maybe made a global achievement for 1200 rescued for the people that have reached the personal achievement.

The bag at the end should not be given unless people participated in some way. insert random criteria here.

Perma AFKers are selfish, simple as that. Doesn’t matter who says what to defend them. I would be ashamed to stand there and let other people do all the work.

I agree, this was a terrible decision on ANETs part – really ruined the immersion for me. For crying out loud, how could they not have done this differently.

The only other way is to delete all your characters, you can then change for free (once every 7 days so choose carefully).

Indeed, no details here at all to troubleshoot.

For those of you using 32 bit systems, try this (can be reversed if it doesn’t help)

1) Right-click Command Prompt in the Accessories program group of the Start menu
2) Click Run as Administrator
3) At the command prompt, enter:
bcdedit /set IncreaseUserVa 3072
4) Restart the computer

To disable the 3GB switch:
1) Right-click on the Command Prompt in the Accessories program group of the Start menu
2) Click Run as Administrator.
3) At the command prompt, enter:
bcdedit /deletevalue IncreaseUserVa
4) Restart the computer

For those of you using 32 bit systems, try the following (it won’t break anything and can always be reversed):

1) Right-click Command Prompt in the Accessories program group of the Start menu
2) Click Run as Administrator
3) At the command prompt, enter:
bcdedit /set IncreaseUserVa 3072
4) Restart the computer

To disable the 3GB switch:
1) Right-click on the Command Prompt in the Accessories program group of the Start menu
2) Click Run as Administrator.
3) At the command prompt, enter:
bcdedit /deletevalue IncreaseUserVa
4) Restart the computer

This error Error: Fatal disk-error (1117) on write points to an issue with your HDD. I see gw2 is on an ‘F’ drive on your pc. If you have multiple drives, I would install the game on a different one. Then I would run a scan disk on F and see what it comes up with.

you have logged into the forums with the same details the game requires. your password will be stored in your browser.

If you still can’t log in, you will need to raise a support ticket (see sticky above).

which country?

EEEKKK!!! Took me a moment to see that, now I’m gonna have nightmares!

[OMG – Flamebashed Light Armour is reskin of T12!]

I used to play a game called Asheron’s Call – really old mmo – there were no walls in this game, you could literally walk from one end of the map to the other and up and down mountains with ease, was awesome!

10/10, excellent thread, would read again.

Merlin Dyfed Avalon.5046:

Wait, a professions who can reset combat is complaining about resetting combat?
you know this is implemented to promote skilled play right?

100% this will be hotfixed before other professions get their gamebreaking bugs fixed.

Actually, no it’s not, right?

And the irony – someone complaining about people complaining about a bug when he does the exact same thing himself without holding back…

Haven’t been able to check it out yet, can’t wait until after work!

This is certainly something that anet would look into and I wouldn’t be surprised if they dish out a ban if there is enough evidence.

I think the reason why it’s taking so long is that you say it has been going on for months – so it might take a while for them to go through all the logs.

The one frustrating thing about support is the lack of emails advising you that they are still investigating and you haven’t been forgotten!

Here’s hoping this ‘insert kitten here’ will get banned.

Zen.2450:

Today I got this email.

Show Spoiler

hide spoiler

Greetings!

It has come to our attention that you are trying to sell your personal Guild Wars account(s). As you may not be aware of, this conflicts with the EULA and Terms of Agreement. If this proves to be true, your account can and will be disabled. It will be ongoing for further investigation by ArenaNet Entertainment’s employees. If you wish to not get your account suspended you should immediately verify your account ownership.

You can confirm that you are the original owner of the account to this secure website with:

https://account.guildwars2.com/allow-login….. Rest of link withheld to protect the idiots who might click it. :/

If you ignore this mail your account can and will be closed permanently. Once we verify your account, we will reply to your e-mail informing you that we have dropped the investigation.

Regards,

Account Administration Team
Thanks! —The ArenaNet Team

Scary huh? This email is obviously fraudulent with a fairly good email spoof designed to harvest your account email/password, add you to a botnet, then drain all gold and other valuables from your account.

As I have never given this accounts email out to anyone, I can only assume that somehow the GW2 email database has been owned by someone and now public to spammers.

Please remember to watch your accounts for suspicious activity, turn on two factor authentication, and of course don’t give out your password to strangers (or use 123password).

You assume incorrectly. Perhaps you should use google and look at the different methods that are used to harvest email addresses. One of them being sending an email to millions of possible email combinations – one of the correct ones happened to be yours.

ShiningSquirrel.3751:

Kain Francois.4328:

Can we see metrics of those registered for GW2 and those not registered for GW2? Because if someone creates an email exclusively for GW2 and they STILL get phishing emails, then that is a cause of suspicion.

LOL!
Not sure if your just trying to be funny or not, but just in case.
How do you propose anet gets a list of how many people who do not have accounts so are not customers, get fake emails? I suppose they could try contacting the NSA and see if they have any information… ;-)

FYI, I get email for to reset my Blizzard Sony, and EA accounts all the time.

BTW, I have never had a Blizzard, Sony or EA account.

Oh c’mon Squirrel, we all know that ANet owns the interwebs!

CaboSoul.1204:

Chrispy.5641:

Looking at any MMO that exists out there, 90% of all equipment pieces in any game, are reskins of other pieces that exist in the game already. It doesn’t matter if it is WoW, Everquest, Lord of the Rings Online, Dungeons and Dragons Online, Secret World, Guild Wars 2, Star Wars, or Wildstar. Hell, even many of Eve Online’s ships are reskinned versions of each other. You guys (players. not Anet) need to do a reality check when it comes to MMO’s before you go off complaining about reskinned items every single time you see one.

Me? I think the armor looks pretty good with the Globs of Poison forming up then dropping off of the gloves. There’s not enough poison related stuff in this game. We could also use more Crystal, Water, and Ice themed equipment, but, I’ll wait. Take your time Anet.

So because other MMO’s use a lot of reskins I should accept reskins. I got this game because Anet, players and youtubers made it sound like skins would play an important role in this game unlike other MMO’s. Yet it took them 15 months to release a new full armor set that’s not related to the gem store. And instead of releasing a new armor skin they make a reskin of a armor that has been released for only 1.5 months.
I’d say that’s pretty weird for a game where cosmetic stuff plays an important role.

I’m aware that other MMO’s use reskins a lot but I bought this MMO cuz they (Anet, players and youtubers) made it sound that it would play an important role like for example dungeons, that it wouldn’t be something like other MMO’s and not only MMO’s but other games as well but instead they aren’t doing anything different. I don’t get angry or sad when I see another reskin in a MMO like FFXIV cuz the developers, players and youtubers never made it sound like cosmetic stuff would be something to aim for, I don’t get angry or sad when I see another reskin in a game like Monster Hunter cuz the developers, players and youtubers never made it sound like cosmetic stuff would be something to aim for but in GW2 they did and that’s why I bought Guild Wars 2.

The only reality check I needed, and I was ashamed when I realized this, is that what developers, players and youtubers say doesn’t have to be true. However that and your reason is not a reason for me to accept what I see as flaws in this “Cosmetic MMO”.

This!! This game has beautiful art – they could make numerous beautiful armour sets – I just don’t understand why this isn’t happening. If they put 50% of them on the gem store they would make a mint.

she can just buy a copy in the uk and play on the us servers, no need to do it any other way.

I know you mentioned your firewall, but what about any AV?

You will need to open a support case – link is on the ‘account issues’ forum.
there are certain email providers that are blocking access to emails from anet – there is a thread explaining this on that forum too.

I would open a support case and set the reply to email as a different one so you can then answer their security questions and ask for email auth to be disabled or your account email to be changed.

Its fake fake fake – not only is the English appalling but anet do not send out emails such as this.

Did you also supply your password?

I would strongly advise you to 1. remove the link from your post and 2. open a support ticket to change the email address associated with your account and explain to them that you have given your serial code to scammers.

Mods, please close this. People are missing the point and constructive criticism is obviously not approved of.

154562 – second ticket is now 4 days old

*update on 18th. They have now asked me for an alternative email address, which I already gave them in an earlier email. I guess I will hear nothing again for another 5 days..losing the will to live.

tolunart.2095:

There are thousands of tickets created every day, including duplicates that need to be closed, protests from players who know they did something wrong but try to argue their way out if it anyway, and people who are confused and ask about irrelevant topics. Sometimes it takes a while to get to your ticket.

I am not and never have argued this fact and, having worked on a first line service desk myself, know how this works. The point is, they should have a system in place that gives you know an eta on an answer – even if they said ‘within 5 days’ it would not have people wondering if they had been forgotten, or if their last email reply didn’t reach them. It is good practice to keep your customers informed.

Has it worked ok before and have you tried rebooting your pc?

^^I already did – ‘being reviewed’ after I sent them all the info 3 days ago..this is extremely frustrating not knowing when they will ever get back to you.

Juts rename the folder – the game should create a new one and you can keep taking screenies.

Hi, make sure you are not in a squad as this will happen. Type /squadleave to see if that resolved.

oh dear! Well, I stupidly locked myself out of my email account so can’t use my main account until this is sorted. I know they have to be careful, just wish they would give you an eta instead of asking all these questions and then ‘tumbleweed’ after answering them all

..does it take for them to get back to you after you have supplied all the info requested for an email address change?

Thank you

please remove your email details from this post, you will be inundated with spam and if this is your game account name it’s a security risk ! just use the ticket nr you got from arena net – they can then look at it.

You need to log a support ticket (see first sticky on how to do so).

I wish it was possible to customize your look in a way that looks completely different to everyone else.

Hi there,

although it hasn’t been 3 days, I have just read the email issues thread and did not receive an auto response to my ticket. I have now added ANET to my safe senders list.

Can you please check on ticket #154562 and advise if this has been replied to?

If so, can you please send the reply again to the same email address or the one from this account I am posting with? My name is the same on both. If you could let me know which one, that would be great.

Thanks for the help.

*hi, it’s now 3 days – please advise if I need to open a new ticket as I would love to get my main account back. Thanks

Thanks, very fast

Will my gold etc still remain in my bank? Thank you

thank you so much!

hmm thanks! But I can see the chest icon on the map with the vendor etc in the middle, but I don’t know how to get there? Thank you

Please excuse the stupid question – but how do I get to the 4th level? I can make it to 3 and then hit the solo instance – but not sure how to get to 4th?

thank you

Love,

‘a noob’.

It’s not portals that need fixing, it’s culling and door glitches.

Also, don’t spout such nonsense that numbers are dwindling because of portals – people get bored, the hop servers, they play other games, they pve. You have no facts to back up your suppositian.

My main is an ele, just in case you were wondering.